Parker Buick GMC, INC.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mike Rogister
a year ago
I ve purchased 2 vehicles from Parker in the past year. No intentions of a purchase as i was headed to Lowe s each time . Buying experience was No pressure sales and professional by Jonathan, Tim and Mark. Excited to get the New Defender on the Beach!

  Timothy Brunner
a month ago
Prompt and courteous. Didn't try to up sell me on something I didn't need. Waiting area could be a bit nicer, but other than that, they were top notch.

  Ken Turcotte
5 months ago
Purchased an Santa FE last week from Parker, Great sales staff. Their costumer service was wonderful. I had a problem with the Vehicle a short time after purchase and got it fixed at a Hyundai dealer and paid the Bill. Contacted Parker and they had a check in the mail next day to cover the bill. Excellent folks to do business with. Would recommend anyone looking to purchase a new or used vehicle. They stand behind their sales. Thank you Parker, Buick ,GMC, IncKen TurcotteArapahoe, NC

  Kyle Blodgett
5 months ago
I highly recommend Parker Buick GMC. Professional, courteous knowledgeable and fair, you can't ask for more from a car dealership. Brian's team is first class all the way. 10/10

  Carl-Heinz Pfaff
a month ago
The service manager treated me like a king. The work was done on highest level.Big applause to Parker GMC

  Barbara Johnson
8 months ago
Parker has been my car dealer of choice since 1990. Their sales people and service department are top notch. I get personalized service for my every auto need. Janice and Chris in service, Chuck in sales and owner Randall are superb in all they do. My highest recommendation to anyone to use Parker Buick GMC and Parker Honda for all your truck and auto needs.

  anne price
10 months ago
Lee, in the service department, went the extra mile. I had some problems in my vehicle periodically with "missing" or "skipping" in slowing down and take off. He checked it out thoroughly. He told me that he did not locate any problems, so he thought that on my recent trip I had gotten some bad fuel. He said "just bring it back in with something broken and I will fix it!" I left without a receipt. It cleared up shortly after that. No more problems.

  Emily Nix
a year ago
I called to have body work taken care of on my suburban. Another collision center quoted the work but couldn t get the work done for several months. Parker asked for that quote and stated they did not need to see the suburban prior to the work. I offered to bring it in to make sure that they didn t see anything else to be addressed but they refused to look at it prior to the work. The appointment was scheduled for 1 month out and the lady at the desk, Alyssa, stated several times that the work was quoted as a 30 day job but they probably would not need it that long. The day before the work was to be done I received an email that the work would probably take longer than the quoted 30 days. I emailed back and asked what the difference was and Alyssa responded that someone had just looked over the quote (from the other collision center) and they think there will be more work and she can almost guarantee it will take longer. I called in to find out where the discrepancy from our previous conversations were coming from because the tones in the email were not great and was met with an attitude and refusal to explain why the quote was just now being looked at and why they wouldn t just have looked at it the week I set the appointment up. Alyssa was very aggressive over the phone and very difficult to work with. I asked to speak with Jack, the service manager, who said that he had just looked at the quote and expects it to take longer. When I explained to him the expectations that Alyssa set for time and that I had offered to bring my suburban in to be looked at he just said I don t know anything about that but the work here will be done well. I needed it done so I took it in the next day where Alyssa (with her true to a Karen haircut) still had an attitude at drop-off. I called to speak with the GM, Brian Parker, and left him a voicemail which of course went unanswered. I received a call the next week from Alyssa asking me to come by to sign the check that came from insurance but told her, per my adjusters suggestion, that I would sign it when the work was completed. Miraculously it was completed in 3 weeks and the work was done well. My suburban looks as good as it was brand new. Even though the work was great, due to the interaction with Alyssa I would not use this collision center in the future if needed.

  Tesha Cuthrell
a year ago
Andrew did an amazing job. Got us in the truck we wanted 2023 Sierra. Very professional and easy going experience. Knowledgeable throughout the process couldn t ask for a sales guy. Second vehicle bought from him in 6 months thank you Andrew your definitely worth 5+ stars

  Sarah Edrington
3 years ago
I am disappointed to write this review but feel compelled for other military families to report to the blacklist on base. My family chose Parker Buick GMC for the purchase of two vehicles over the last six years. Of course, it's great when you are giving your money to them but not so great when you want a quality diagnostics. I have had my front license plate that says Parker Buick GMC ever since our purchases, and I am sure to tell anyone to go to Parker in MHC when they ask for recommendations in the military community. Today I am taking down the license plate that says Parker Buick GMC. I can no longer confidently give their name to the community.I am commenting on the service center. I went in for an appointment, and because i was ten minutes late and the sanitizing procedures, I lost my place. Understandable. I was told the service manager could take a look at it, but they can't take the vehicle back because it needs to sit for ten minutes before being worked on, and they have other appointments.My traverse wasn't diagnosed with the proper diagnostics; the manager decided to diagnose my vehicle by clicking the window switches and without appropriate computers or knowledge of the known problem to chevy traverse (i kept trying to explain to him). Rainwater seeps into the main seals and corrodes the harness panel. If you look it up on the record, it says this from a dealership diagnosis. He refused to do any of this. It is a known issue but not yet recall because there are not enough cases reported. It should be a recall for safety reasons because i cannot roll my windows down efficiently.He tried to tell me that the spills from my kids are the issue. When this has been an issue in my vehicle for almost three years, it has nothing to do with any kid spills and all to do with the main harness panel.Because I didn't get the proper diagnosis and I kept trying to explain, I already know why and what is happening VIA Chevy and GMC i am trying to find out what's covered and what's not. The gentlemen refused even to allow me to speak on what the issue if and shooed me away and interrupted me from a different dealership that diagnosed it correctly.The result was diagnosed as the main harness panel in the driver's side door is corroded from rainwater that seeps into the widow lining when the doors are shut, and windows are shut. I could not get this diagnosed at Parker GMC; instead, he clicked my window switches and made his opinionated diagnoses in the parking lot with my kids and myself standing there. That is not a proper diagnostics.I tried to explain to him, but it was like beating a dead horse, and I felt defeated and just had to leave, was utterly embarrassed about how I was spoken to in front of the other customers. Unable to be listened to about this safety issue. God forbid i ever got into an accident and unable to go out the doors, and then the windows would not roll down. If the secretary would rather play games on her phone, she should collect unemployment and sit on her couch like some people in this country right now, certainly not in customer service where people need legitimate issues resolved.

  John Girard
a year ago
John at the dealership was incredibly friendly and helpful. This is by far the best experience we ve had at a dealership. We ve been shopping around for a new Acadia and the first dealership we went to didn t want to work with us on our trade in but John gave us a fair price without having to haggle or negotiate and we bought the same exact car we were looking at from the other dealership but it was cheaper! Would definitely recommend them to anyone looking to buy a car who doesn t want to have to deal with all of the unnecessary nonsense and wants to pay a fair price!

  Amanda Stokes
a year ago
Andrew was super helpful. No haggling, up front, down to business! This dealership has an old fashioned way of doing business; meaning they put the customer first! Most dealerships today expect you to deal on their terms, no exceptions. We have been looking a truck for over 6 months, and have walked out on more than one deal because of the dealership s lack of customer service skills. We were taught that customers are what keeps businesses open, maybe that s changed in today s society. But if you want to be put first, visit Andrew Smith at Parker Buick GMC. He ll treat you right!

  Lindsey
a year ago
When I tell you this was the best, easiest and fastest car purchase of my life I mean it. We drove by, saw a truck, pulled in and immediately Brinkley greeted us. We asked the price, we re given a price. Told Brinkley we would return. The price was $1,000 less online. We went pack in person. Told them our offer, and Brinkley came back 30 seconds later and said it s a deal. We asked if they would be able to beat USAA rates and they said probably not. The honesty and not wasting time was much appreciated. Within 20 minutes we had signed paperwork, put a deposit down and returned later with a check. The next day the camera was messing up, we called Brinkley. They set up a time to have the truck looked at and they paid to have the camera replaced, and the door code reset 100% at a Ford dealership. On an AS-IS no warranty truck. This establishment and Brinkley in particular has made us lifelong customers. Can t recommend them enough. Thank you guys!

  Joshua Ihne
10 months ago
They did an excellent job helping me through the process. They were knowledgeable, patient and most importantly no pressure. I have bought multiple vehicles here and they have always continued to be a rare gold standard.

  Jacob Smith
a year ago
Arrived with 3 complaints to be taken care of under warranty work. The positive was the vehicle was serviced faster than I have seen with any dealership and price is competitive. Unfortunately, I was met with a service advisor that was in a poor mood but manageable to work with. However the mechanic that sat in the lobby while listening to my concerns was the most unprofessional and bordered on disrespectful to me. He was dismissive of some concerns and would also belittle me as I responded while asking a question of cost to perform a tire balance. The ride along with this mechanic was done by me as my wife wouldn't ride with him due to the interactions she witnessed. We spent several minutes as he tried to explain his demeanor however it soon became obvious it was demeaning not apologetic. After returning to pick up the vehicle these issues were expressed and the advisor asked if it was his blunt manner. I'm surprised with that response and now see why he didn't correct or ask the mechanic to step out to discuss behind closed doors his attitude. It appears to be dismissed at the face of this company. I recommend some management and leadership training to these individuals before GMC writ large and Parker looses more customers.

  trinikie Frazier
9 months ago
I would give them a zero if I could. My husband and I drove 5 hours to buy a vehicle (not to mention I'm 7 months pregnant we have a 20 month old and a 13 and 14 year old) we took time off from work only because we honestly needed a vehicle. Upon arrival My husband was ensured that there were no problems with the vehicle we had been looking at for a week or so. They actually guarantee there word that they gave us a 30 day warranty or an 1000 miles which ever comes first. When we got back to our home town we took it to our mechanic (who is employed by lexus dealership) only to find out that there were $8,000 plus damages that needed to be fix. When contacted the dealership they stated that it was inspected by Lexus and again they can guarantee that nothing is wrong with the vehicle stop calling and enjoy it. So we called the GMC headquarters they stated that they will not honor the lexus quote that we will need to take it to a GMC dealership and get an quote. So again we done just that needless to say they found the same damages once we reported it back to the dealership they ghost us. We feel like they are really trying to wait until the 30 days are up. This is bad for business and a bad name for the brand. It's sad that you can't even trust people to sell you a good quality used vehicle anymore and not only that your word should be your bond. Clearly these people are not in business to help people they are just in it for a paycheck.

  Kailee Kulik
a year ago
I leased a new vehicle from Jon and Tim, and it was a wonderful experience! The sales associates at this dealership are not only friendly, but honest and reliable. They gave me a very fair deal for my trade-in and made the leasing process a breeze. I highly recommend this dealership and would be happy to do business with them again. Thank you to Jon, Tim, and the Parker Buick team!

  Nick Wey
a year ago
Recently had my 2018 2500Hd s head unit worked on, I was met with absolute professionalism by the service manager, Chris and lead mechanic Lee. They helped identify my problem and Lee made sure to go above and beyond to educate me and properly explain the issue I had in a respectful manner. Janice made sure the warranty I had covered the issue and got the part in a timely manner. Would trust any mechanic there to work on my truck, but overall appreciate my experience with Lee and and the rest of the Parker Buick team.

  Kristin Ferree
a year ago
Brent Cartwright has now sold our family 2 SUVs that were exactly what we were looking for. Janice in Service has become my buddy. She is always friendly and tries to be accommodating with my kids schedules which is helpful as a Mom. I look forward to seeing both of them any time I stop by the dealership. Keep up the great service!

  Ashley Pender
2 years ago
I purchased a vehicle from John in January 2022 with the BEST customer service you could ask for! Janice in service is close with me & pointed me in the direction of a salesman that I felt comfortable with & no pushy typical sales pitch! The entire experience was nothing like I have dealt with when it comes to purchasing a car and I will definitely return when I am ready to upgrade again. Thank you for ALL you do Janice, Chris, Mr. Parker, and John! Such a great group of people!

  Robert Pake Justin Pake Farms
a year ago
We just picked up a 2018 GMC Acadia Denali and it's perfect!! All thanks to a great sales man named Andrew. He really knows his stuff and didn't stop till we got Excatly what we wanted. I can not thank him enough for making it happen for us, and for our family. Highly recommended!!!

  Jamie Grainger
a week ago
It was great! Quick, comfortable & friendly!

  Clint Gaskill
a year ago
These guys are the best in the business! I always get service work done promptly and courteously. Janice has always gone above and beyond on scheduling me in for service. Car washes with service is A++++. Troy is the bomb when it comes to that. Good job all. See ya soon.

  Woody Shelton
a year ago
The service advisor at this dealership was very professional and courteous, but the mechanic I spoke with at the dealership about my GMC truck issue was one of the most rude and arrogant individuals that I have ever met. He even embarrassed the service advisor. Informed me up front that he did not have the time to listen to my issues. He appeared to have a large chip on his shoulder. Needless to say, I do not intend to give anymore business to Parker GMC and urge anyone with a GMC or Buick vehicle that needs service to do yourself a favor and go elsewhere. Very unprofessional! Would rate less than one star if possible. This dealership definitely has problems with some of its employees on dealing with customers. If I m not mistaken, it is the customer who keeps them in business.

  Lucas Burdick
a year ago
Got a really nice truck from Andrew Smith at Parker. Andrew was fantastic and took care of everything quickly and professionally. Highly recommend Andrew and if I ever need anything, I know I can call him and he will handle it.

  Alaina Rohrer
a year ago
I bring my vehicle the Parker for all my service needs. The parts and service department never fail to fix whatever issues I m having and also handle all my regular service needs. They communicate exactly what I need and get the parts ordered and vehicle repaired in a timely manner. Everyone is so helpful and courteous!!

  Charles Singleman
2 years ago
We have had to use the Service Dept. on a couple of visits to the Crystal Coast. Every time was worry free. We were treated as loyal customers. Very friendly atmosphere. Everyone was friendly. Tech's, Service writers, Parts Department, even Sales people. If we decide to move to the area, Parker Buick GMC, INC. will definitely be our dealership.

  Kelsey Harper
5 years ago
I am now the happy new owner of a 2013 Hyundai Elantra thanks to Wayne Henry and all of the staff for helping me throughout the entire sales process! This was the smoothest, stress-free car buying experience I have ever had. They went above and beyond to make sure I was satisfied from beginning to end. Even when the sale was finished, keys in hand, Wayne took the time to walk me into the service department and introduce me to every staff member so that if I ever had an issue in the future and he not be there, I would feel comfortable working with any member of the team! They took very good care of me and met all of my needs, I left feeling very special and cared for. Wayne also followed up with me the very next day to make sure I was still in love with my new car....and I absolutely am! Wonderful car buying experience!

  Kevin buttry
a year ago
I picked up my GMC 3500 Denali yesterday and love it. It s the 5th vehicle I have bought from there and Brinkly has been the sales person each time. I have enjoyed working with him when buying. Car or truck.

  Judith Creech
7 years ago
Fantastic Sales Department. Purchased my new Buick Encore from Parker...It really is "the most comfortable car buying around..."The Service Department is fantastic. Absolutely the best of the best...Oil changes, routine maintenance, I don't have to worry about any of itwhen I take my Encore to Parker. Chris Dixon and the service folks arefantastic. I would recommend that anyone...no matter what make ofvehicle you own...take it to Parker...they are the best!