Cool Image Window Tinting & Car Audio

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jon Loveg
6 years ago
Had a 7.5 RC Lift done to my 15' Chevy Silverado 1500 4x4. Not only did they sit down with me one on one until I was completely satisfied with my order, they also answered every question I had and provided me everything I asked for. I felt like family was helping me with the process, not a "salesman". Best service I've had since moving here in 2012. If you want to feel like you matter as a customer I would definitely recommend this place. you won't be disappointed. Future projects with Cool Image are: 6" RC Lift/ wheels and tires as well as other suspension components for my Chevy Colorado and Leather heated seats for my 15' Chevy Silverado. Feel free to message me on GOOGLE with any questions about my visit.

  Greg Karbett
a year ago
Gary and Tasha are great to work with. Good service at a reasonable price!

  William Horn
4 years ago
Talk about a place that will take care of you . With a big selection of audio equipment window tinting rims and more and a friendly staff as well you want some audio work done you're to your ride I suggest you go here point blank

  Chris Leslie
2 months ago
Great place with a very knowledgeable staff. Gary knows his stuff and was very up front about what was needed on my truck.

  PHIL Ethan Woolard
4 months ago
Great place, awesome employees, extremely happy with service. Audio accessories galore. Very impressed.

  George Craft
a year ago
Took my 2023 F150 to them and they made my new truck sound incredible. There knowledge is next to none. I have used 3 different companies in the past and I will leave them there. If you want your system to sound amazing go see them. If you tell them your expectations they will exceed them.

  Clint Johnson
a year ago
The guy that owns the place was accommodating, however when I went for an installation this morning and was a few minutes late b/c my dog had an accident. The lady that was working made me feel like a burden and that it was my fault for everything that was wrong with the situation I just walked away from.I would never treat my customers like that. I had also planned on spending somewhere around 2 grand in there this month for rims and subs too..

  C. Pala
9 months ago
Went in to inquire about Llumar clear auto glass security film as Cool Image is a Llumar dealer. Didn't know what I was talking about, directed me to tint and UV products. I looked up a website for the Llumar product and explained. Was directed to tint products.Would have received an overall positive review had they simply said we don't carry that product. Or, sorry we don't carry that product but we can order it for you. Would you like us to do that?

  Dakota Carpenter
a year ago
Today was my first time visiting this place and I will definitely be back for all of my car audio and tinting needs. Everyone there was so knowledgeable and helpful and very nice. I paid $200 to get my radio put in and that included labor and a wire harness and a dash kit. I thought that Was a very reasonable price and they even take cash. The building was very clean and modern. 10/10.

  GOOP
5 months ago
Poor job installing sub woofer wiring. Did not use anything to protect wiring underneath panels/seats to the back and caused my head unit to blow! About to rewire it myself nowHere s your golden star

  Lorena Hill
2 years ago
I wanted to put LED headlights in my Honda Odyssey, I called Gene's Audio and was told I would hear back in a day or two. I called Cool Image and they got me in the day after. Super nice workman as well as excellent service. I still haven't heard back from the other place:(I highly recommend Cool Image!!

  Allen Morris
a year ago
Cool Image is the place to go! Gary took his time and made my car sound better than ever! One stop shop! Been doinf business with him for over 20 years. Big thanks to him and his crew.

  Frank
5 years ago
this is my second experience with them very knowledgeable staff. My first experience was getting my windows tinted last year and they did a very good job. I Recently went in there to inquire about upgrading my headlights. The gentleman who I believe is one of the owners explained to me why a certain kit would work better on my vehicle. He was very knowledgeable and friendly. he answered all of my questions. I Purchased the kit and took it home where it only took me about 30 minutes to install. the kit works great on my vehicle and there are no issues. I appreciate their knowledge and experience. I would definitely use them again or recommend them to anybody who needs tint, audio or vehicle upgrades. Thanks again folks!

  Fanecia Campbell-Daye
2 years ago
I got my security alarm system on my car. They are nice I paid about $1,200 for it. It was worth it

  Chris donovin
a year ago
I took my truck to these guys and I had a couple special requests Natasha told I was scheduled for install only..I was bit bummed but happy to finally have the install completed . But when I picked itThey had installed EVERYTHING my new clock my the tachometer and repositioned my oil pressure guage I was so surprised and they did it with expertise.. I am super thrilled with these guys I will be replacing my speakers in the future and will be backThanks for going the extra mileChris DonovinWilmington NC

  Damien Daugherty
5 years ago
I went there to get a quote on wheels and tires for my 370z and the rep Michael Johnson was the nicest guy. He was very informative, courteous and patient with me in choosing my wheel and tire package. The service was so good, that I'm going back in a couple months to get my sound system upgraded. This is the place to for wheels and tires. They also did a great job on my window tinting as well!

  Samantha Earp
2 years ago
I can't believe I am just now writing a review after I have taken all my cars here since I got my license in 2010! Recently had to take my car by to check on my sub's sound/wiring after I got it painted & they put the sub's back in backwards & everyone was so nice and helpful. They truly care about their customers experience & give the best advice they can to get you the best service & products. Highly recommend this local family owned business!

  Alex Smart
4 years ago
The owner seems to be Hands-On at this place and very knowledgeable and reasonable price for labor and most importantly they helped me determine what gauge wires Etc I would need to have the best sounding system. They put one in my 97 Explorer 3 years ago and she rode strong no issues very professional install. I just never got around to doing it review and I'm about to go back with my 07 Explorer I'm sure they will again be extremely friendly and helpful with helping me determine exactly what i need to complete my system the right way.

  Lisa Vann Ivey
a year ago
All 3 of my sons have repeatedly been going back installing their equipment in their trucks and cars since they first opened their doors. Now in their 30's and one 23 they trust and know they are the very best of the best. Henry brothers of Beaufort would tell you no different.

  Suzi Daniell
a year ago
I went to Cool Image with issues regarding my "Roll-n-Lock Truck cover. The cover wouldn't roll up and it kept coming off the tracks. I was told that a spacer should have been put in originally to keep the top from constantly coming off the tracks. First let me say that I'm from out of state and was referred as they are an authorized Roll-n-Lock installer. They took my truck (2017 GMC Canyon Denali) in and after 20 minutes came out and preceded to say that all these parts were needing to be replaced and the labor would be a minumum of 6 hours or $600.00. The total cost to fix these issues were just shy of $1,500.00 or I could order a brand new Roll-n-Lock cover for around $1,400.00 with a $200.00 install. I said I would discuss with my husband. My husband called the HQ of Roll-n-Lock and got a person on the phone who explained that there is a simple adjustment to make to the part on the tracks to keep the top from coming off the track and that the "Springs" that retrack the top usually are only good for about 5-7 years and we could simply replace the "Spring mechanism" for $108.00 in about 20 minutes.Very disappointing when a company tries to take advantage of someone who isn't local. I would have happily paid them $100.00 to install a $108.00 part and given a 5 Star review versus a 1 Star review because they tried to be greedy. Needless to say I would never use this shop again for anything in the future.

  James Lewis
5 years ago
STAY AWAY FROM THIS PLACE, wish there were negative rating stars. Go somewhere else if you are getting any type sensors installed on your vehicle. I would not recommend this place to anyone, in fact I wouldn t let them put a set of reflectors on my bicycle. MAKE sure you get what they told you in writing. I paid Cool Imaging $400.00 to install a set of rear sensors on my new 2017 Dodge Durango. As they were recommended by a salesperson at Mike Toler Dodge I assumed they did really good work - NOT!! Cool Imaging told me the sensor alarm will be installed under the dash, and would get colors to match the bumper. Well, none of these things was done plus most of the time the sensors don't even alarm and/or you are close to hitting the object when it finally does go off. I gave it a several weeks to see if they had to be broke in, but nothing changed. When they do finally go off they won't shut off unless you stop the car and open the door. I took my car back to Cool Imaging and explained my frustration and problems. They supposedly checked them out and told me they were okay, but I still have the same problems. I ask about the sensor location and color (my car is silver, these are black) they informed me that s what came in the kit and the kit supplied wires that were too short. They non-professionally informed me it was nothing they could do about it. I informed them the work was not what I was told would be done. They brushed me off and treated me like I had the plague. So if you know what s good for you and want a good job you had better take (no run) anywhere else but to Cool Imaging. Now I will have to go to Truckers Toy Store and see how much more it will cost to fix Cool Imaging unsatisfactory screwed up work. Oh, I did inform the salesperson what had happen and he should never recommend them to anyone.

  Caitlin Kemerait
6 years ago
Experienced, Knowledgable, and Friendly team! They made adjustments to work with my busy schedule. They walked me through every step and were some of the nicest people I've met in customer service. If you don't know what to purchase then just give them your budget and explain what you're looking for and they'll hook you up! I'll always come back because I know the service and quality will be awesome every time.

  Kim Hales
2 years ago
I'm really impressed with Cool Image. I wanted my windows tinted and I wanted them dark. I was informed it was illegal so they wouldn't be able to tint them my way. But I knew they were the company I wanted working on my car. It was explained they would be able to make it dark enough and I would be happy. They were right. They look great. Thank you Cool Image!

  donnie anderson
2 years ago
Now that was perfect customer service I needed speakers for blazer. They gave me 3 options. I chose 1. Got the merchandise. Check out and out the door within minutes. Guy and girl at the counter friendly and no bs. Well done. Thanks

  Patrick Beard
8 years ago
It was my last ditch effort... I had visited car audio shops in Greenville and in New Bern and the shop owners/workers treated me like i knew NOTHING making me feel like an idiot for asking questions and not just accepting their word as gospel... I looked up Cool Image called hoping to find someone who I could hire to do some car security and audio work and on my first call the owner spent over an hour on the phone hearing my car audio and car security needs and questions. I could tell from this first conversation that his concern is not about the money he makes, but it is about the relationships he forms with his clients... knowing that with good relationships... his business will succeed. Finally I found a the shop that would get my business.If you are looking for a business that will embrace you as a customer, valuing you as a consumer and client these guys are the best in the business. They are a true customer first business.On top of that, we had a few very minor issues since installation and the cool image team has gone above and beyond to make sure my security and sound systems are tweaked perfectly to my needs.When i need future car audio and security work i will ONLY go to Cool Image.

  Dave Young
6 years ago
Excellent service and a very personal experience. Got a head unit and speakers installed in my truck, in and out and the work was done very well. Staff seems to take a personal interest in every customer, you wont find a better place to have your care worked on.

  Jazmine Trevizo
10 years ago
I had an auxiliary cable installed in my car yesterday. The guy did a sloppy job and gouged my dashboard, scratched the aluminum around my shifter, snapped one of the clips that holds my clock in place, and left shavings of plastic all over the passenger side of my car. Did a 1.5 hour job in 50 minutes. I will never bring my car there ever again or recommend this place to anyone. Disappointed and annoyed. Only thing that I appreciated was that the cable does its job. Thanks for wrecking my interior and not giving a crap about it. Unprofessional.

  Priscilla Wall
3 years ago
Drove from New Bern to get a sub installed in my 2019 JLU. Service was amazing, and the install is CLEAN. Very very happy with it! I ll be back in September for tint all the way around, and of course a lift is coming soon. Thanks guys for a great experience. Now I have a place to rely on!

  Valentinegirly
8 years ago
Best place in Town!!! They are Professional and VERY Helpful. Took the time to listen to what I wanted and helped me find it. Installed new Rims and Fog lights and I cant be Happier!!! Paid attention to detail. I would HIGHLY Recommend this place!!!!! Thank you Gary and Everyone at Cool Image!!! You Guys ROCK!!!!!!!!!

  Sonya Jones
5 years ago
If you want tint for your vehicle or a great sounding system this is the place to go. Gary and his staff make your ride the way you want it at great prices! They are Very knowledgeable and many years experience in the field.