Maaco Auto Body Shop & Painting

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  M. M.
4 days ago
I'm probably being generous w/1 star. My suv needed both passenger doors repaired after I accidently side swiped my neighbors truck.I was recommended to Maaco. I dropped my suv off on 3/25, they said 5 to 10 bus. days. On 3/27 I called to ask a ? & then asked if they thought it would be done by the 4th, they said that it would be done tomorrow, 3/28 & I thought awesome. I called 3/28 to pick it up, they said that there was an issue w/ the paint job, they apologized & they were going to repaint it & would hopefully have it re-done by Mon the 4th. Ok, still w/in the 5-10 days. On 4/1 I called & was told their guy still needed to put some stuff back on, it should be ready no later than today or by the end of the day on 4/2. Never heard anything so called 4/2, told that their guy was actually out & they had nobody to do it so they would try to have it done by 4/4 or 4/5, I was upset because they knew my husband was having surgery & I had needed it before then. It wasn't ready again by 4/5 so by 4/8 I just wanted my car & was done with excuses, they said I could pick it up. When I went in to pick it up they asked how I would be paying, I said debit..they gave me my total & said ok it's 4k, I said no..they were confused & I stated no..this is being paid for by insurance..they asked if insurance sent me a check & I said no they sent THEM a check. They told me someone hit their mailbox so maybe that's where it was. But imagine if they hadn't confirmed the amount & had charged my bank account 4k? That was the beginning of the ridiculousness.On 4/8 w/in 5 min. of getting home I noticed SO many issues. There were big scratches on the side panels that weren't even worked on, the buttons were peeling, the back passenger door was sticking out, there was sticky stuff on both chrome parts above the windows, the inside was covered in dust & smelled so bad of chemicals, the dust was even covering my daughter's car seat. I brought this to their attention via email, sent pics & they said to bring it back in, which I could not do until Thurs because I needed my car that week. Driving my car the first 2 days I noticed even MORE issues w/ the interior so I sent them more pics showing how disgustingly dirty the insides were, a chunk missing from the leather on the door, scuffs all over the insides of both doors, a large bubble in the actual door under my window. Again, they apologized & said they still had MY interior doors so they could put them back on. I was a little taken aback because they admitted that they kept my nice doors(my interior is in excellent condition) & they didn't just replace the exterior panels but they gave me salvage interior doors & kept mine thinking I wouldn't notice. When I brought my car back in to have them fix these issue they caused, I heard so many excuses "oh the girl obviously scratched your panel w/ a razor blade when doing this" or "our regular guy wasn't in so someone else cleaned it" or " the guy must not have noticed all of the issues w/ the salvage doors"..I just kept trying to be nice & said OK & left after they said it should be ready again by 4/16 no later than 4/17. Here comes 4/17 & my husband called to ask if we could pick it up..well guess what, it wasn't ready but they said they should again have it ready by 4/18 or the morning of 4/19. No phone call on 4/18..so my husband again called 4/19 & asked where my car was...they then told him that it should be done today but might possibly not be done until Monday 4/22.at this point my husband said "nope, you will get it done today...I want my car done by today, that's it". So I was FINALLY able to get my car back on Friday 4/19. The door panel sticks out (not an original problem) & I don't even know what to do about that but the rest of the issues were fixed & it was finally given to us in almost the same condition(minus the sticking out door). Suffice it to say, I will not be using them again & absolutely cannot recommend them. There simply is no excuse for the issues and run around we were given.

  Justin Villena
2 days ago
I will say the paint job is .decent, however, I informed them that I wanted my car painted midnight plum pearl and was asked for the paint code which i did not have. After showing them a picture of the color i wanted, they responded by saying, "I can look up the paint code for you." However, they didn't confirm the color code with me. Despite paying $1100 for the paint job, when I picked up the vehicle, I was shocked to find that it was completely the wrong color.When I asked if they could repaint it, they said, "We can offer you a discount on another paint job, but we cannot repaint it for free." Basically saying I need to pay hundreds more for a paint job I asked for in the first place.Please take a look at the photos showing the color I requested versus what I received.

  Ethan
2 months ago
Recently had my 2005 Ford expedition done. Turned out great, Charlie at front desk was very easy to work with.Good Customer service is hard to find these days but it's no problem here! I appreciate it!

  Shenanigan Skywalker
a month ago
Beware of the excessive rebar they left sticking out of the parking concrete slabs. They painted it yellow like the block. Thought my car had just bottomed out a little. When i reversed it ripped the bumper off my vehicle. All the manager did was tell me to call customer service. I told her she should call someone to cut off the rebar flush before someone gets hurt. They wont ever get my business.Update 12/28/23 the owner replied to this review. I went by their location and the rebar post are now flush. However neither the owner or Customer service has contacted me about the damage sustained to my vehicle due to their negligence.Update 02/19/24. The Maaco Franchisee responded to BBB & stated that my car is lower, but admits to rebar being high. I replied back that [as you can see in my photo, my bumper made plenty of clearance from parking block; I did not bottom out, it was their rebar]Driven Brands also took me reporting them to BBB to contact back. They refused to tell me franchise owners name, thus instead of simple small claims i will secure an attorney. Talk register of deeds, secretary of state, secretary of commerce.

  Kirk Fessler
a month ago
They did a great job painting my entire crew cab Ford truck. The paint job is very good. I worked for a truck manufacturer and have inspected paint in the past. There is some orange peel visible, and a few of the defects in the previous paint show faintly. To a person walking past in a parking lot it would look like a new truck. I would have given 5 stars, but the job took 2.5 weeks when they told me about a week . As long as you aren t in a hurry, you should be happy with their service. I will probably have them do more work for me in the near future.

  Lynne Post
a week ago
They painted my father's 67 camero last week. What a beautiful job they did!! He couldn't be more pleased. Looks brand new! Recommend Maaco in mooresville to everyone. From start to finish was a very pleasurable experience.

  Allan Crawford
2 months ago
Paint job - 8 out of 10. Price was a 10. Customer Service was a 10. Timing was a 10. Going the extra mile was a 10. The only things that made the paint job not a 9 or 10 was a slight tinge of orange peel and that I found some over spray on my hood (not a part that was fixed) later in the day that they should have spotted. I m certain I could have returned and got that taken care of but I was already 80 miles away so I used a little acetone on a cloth rag and it came right off. I was overall satisfied with the experience.

  Gerald Potter
3 weeks ago
Great job at a very reasonable price, also very fast service and super friendly staff, I would recommend this Maaco shop

  Shirley Mitchell
a week ago
Paint job was acceptable for price. Few small scratches not sanded well and one week turned into 2 and a half but would recommend if not expecting perfect.

  frank cruz
6 months ago
Excellent paint job. Turned my 23 year old farm truck into a 2023 beautiful Dulley!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Dante Otero
11 months ago
I needed a paint job because the paint on my roof and hood was flaking off, I went with maaco because they are a chain that has been doing this for a while and I thought they could handle. I got what I paid for .less than a year later and it s all flaking off because they didn t prep at all, just painted over the existing paint. You sign all sorts of things that say no refunds so I wish I had gone with anyone else.

  Nichol Pitts-Maldonado
a month ago
Awesome! Wonderful service Charlie and the crew are so helpful and knowledgeable.Definitely worth the drive up here!!!

  Kopitar Kings 11
3 months ago
Had my company car fixed for hail damage and they did not do a complete job. Worst of all they scratch the whole side of my car and then denied that they did it. The estimation from the other body shops that we got showed that there were no scratches and they still denied it. Do yourself a favor and do not use this body shop, unless you have an older car that you want to look a little better

  Oscar
3 weeks ago
They called back to add an $100 for a primer I knew nothing about, I was fine with it and when I picked up my parts they had defaced my front bumper and removed my emblem

  Michael Lipford
5 months ago
We got our 2009 honda civic painted at maaco and in Mooresville nc and we are extremely please with the job they did. It was a well spent 800$ thank you to them and there team.

  JD JD
7 months ago
Had my Dodge truck completely repainted. Got home and noticed on both lower rocker panels they had painted over rust spots.... didn't even sand the spots down... just painted over the spots. When I pointed this out, they wanted to charge me over 1k to fix it. This could have been avoided if they hadn't cut corners and take they easy way out. Staff were friendly though.Service: Painting

  robert moore
a year ago
Best service ever. Everyone made my 2006 Toyota truck look new again. Just need a fresh paint job and it came out better than the factory paint job. Thank you again.Service: PaintingService: Painting

  Mike Thompson
3 months ago
Very pleased with the paint job that Maaco did on my 2008 Highlander. The ladies on the front desk were very nice.

  poppybbrown brown
9 months ago
Fast and Good! Very good service! Charlie and the rest of the team was super nice! I will be back! I Highly recommend them. 8-10 business days but I happy to get my car back in roughly 2 days. Decent prices.. Thank you Macco for such a wonderful job

  Anne Pigg
6 months ago
My car looks really good. The only thing is there were still two small dents in the back bumper. In fairness I didn t point it out to her when we looked over the car when I brought it in.Service: PaintingService: Painting

  Felicia Mcdonald
9 months ago
Thank you guys Joshua, Anthony, Corbin, and to the rest of the team most of all Charlie d thanks lady You're awesome. My maaco experience has been great My paint job on The Green machine looks excellent too.... I love it.Service: PaintingService: Painting

  Wayne Regelman
3 years ago
Took my sons Civic in for a paint job, cost $1100, my son and wife picked up the car and when they came home I could see damage to the roof, don't know how they didn't see it plus the headliner was coming down. I called the shop and they told me to stop by on Monday because they were closed for July 4th weekend, went Monday, saw a different guy, at first didn't believe they did the damage but after he talked with someone else in the shop he told me some story about some punks damaging some of their cars out in their lot but didn't think my car was one of them(he was very wrong), he asked if I could come back in a few weeks and they would take care of it, made an appointment for 3 weeks later. Brought the car in, they fixed the headliner but they kept getting what they call fish eye on the roof, asked me to pick up the car and bring it back in 2 weeks so they could fix that, I said fine,I couldn't make it to the shop before they closed so they left my keys in the car. When I picked up the car both sun visors were busted and there was a tear in my back seat plus the car was filled with their dust from the sanding.Took the car back in 2 weeks and let them know about the damage and they gave me a story that their not responsible for that, well, picked up the car yesterday after they closed and it doesn't look like they touched the car, it was there for 8 days, still fish eye on the roof. Just wanted to let them know, I know they were full of garbage, will not be wasting my time going back again because it's clear they don't know how to fix the fish eye problem and I don't need more damage to my car, steer clear of this place, and to think i was going to have them do a touch up on my BMW...haha, this is the type of service that gives Maaco a bad name...Update, reached out to their customer service email and to no surprise they haven't got back to me yet, just shows their replies of concern are garbage, BTW, my paint on the roof is starting to crack, what a surprise...9/15/20Still no reply from their customer service, filed a claim with the better business bureau, if no steps are taken will be taking them to small claims court for my money back.Service: Painting

  Christian Ortega
6 months ago
The truth is I'm not one to post comments on the internet but because of the terrible job that this workshop did on my vehicle I did it, they are not professional at all, the paint on the door that they fixed has many flaws and the door pillar has a stain of paint I give them zero marks for preparation, I would have preferred to go somewhere else.Service: Painting

  Nathan Adkins
6 months ago
Maaco did a good job on the hood of my Gmc Yukon Denali xl. Ms Charlie was very helpful.

  Ruth Blackwell
11 months ago
The Management was very helpful and kind! The body manager, I think her name was Karen did an amazing job on my car!I have been referring my family and friends to this wonderful establishment Service: PaintingService: Painting

  Juan Lizarralde
a year ago
Worse paint job I ve ever seen. Paid them to fix a scratch on my passenger door; work was supposed to be done in 4 days, but 1.5 days later they call saying it was ready. What a surprise: Clear has bubbles, particles underneath the clear coating, and is peeling. They make you sign a waiver about minor details, and off course, they pulled that card when I told them the job was not done correctly. The lady in charge didn t say a word when I was complaining about the work done, we went back inside the shop and showed me the paper they make you sign . That is how they scam people. My recommendation if you are reading this review is to get your car fixed somewhere else. Unfortunately you have to give them 1 star, but if I could I would give them a minus 1 star.Service: Painting

  Tina Dixon
a year ago
This business was so friendly and professional. Just had my '95 Tacoma painted. The hood had so many places where it had almost rusted through. Three days days after dropping it off, I had a truck with a paint job that is fantastic! Looks like a totally new truck. I would definitely recommend them.Service: PaintingService: Painting

  Emma Goebel LaFleche
2 years ago
Maaco is solid, trustworthy and friendly. I've went to Maaco to paint my car twice now. The first time, my car was vandalized. The second time, the window company was fixing my windows from the original incident, and they accidentally scratched my car. I have to give a shoutout to Jason, who is always so helpful and friendly. You can tell Jason and his team really care about their work. Great communication and customer service. I highly recommend using Maaco for your painting needs.Service: Painting

  Sinosure
6 months ago
If you're BLACK, the owner "Arthur" at this Maaco location is PREJUDICE! So put the word out & go spend your money ELSEWHERE!!Service: PaintingService: Painting

  John Piet
2 years ago
I have had 2 vehicles painted there and very pleased with there work. One was 5 years ago and still looks great. I did the mid range paint job on both trucks and they turned out great.