NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Aurey Dee
3 years ago
I love NAPA. Have since the 80's helping my dad with his cars. What I don't love is there is a sign on the front door posted 3 times that masks are required for entry. Well, I went there last evening for a online order pick up and had my mask on and NO ONE else did. I saw 2 employees. The female employee was courteous and helpful and if it was 2018, I might have made this my store due to how close it is to my house. Well I had to return the item today because I got the wrong part number (my fault alone). The same lady was there and remembered me and made the swap very easy. Problem is, this time there were about 4 employees that I saw and 2 other customers... Again today... NO ONE HAD A MASK ON. We are still in a pandemic!Price was right. The lady was friendly. The older men that worked there (2 of them) looked at me like I had 2 heads for wearing a mask. Eye contact was made and there was no greeting... I just got looked up and down. Maybe when the pandemic subsides I'll give them another shot (no pun intended).For you and all those you are around.... Care for others. Wear a mask.It's so simple to do. If you're thinking of others, it won't bother you so bad. That's why I wear my mask. That's why it's posted on the door.

  Artur Tagintsev
a year ago
Stopped by today to purchase some stuff ended up giving the wrong item. The sales associate Wanda was very rude and didn't want to replace my item that I purchased. Sales associate has to be more respectful to their clients.

  Jimmy Hinson
7 months ago
I like it when you can tell associate what you need and they know what to get and where it is.

  Jill Laney
a year ago
The lady that mixes paint needs to work on her attitude!! If she don t like what she is doing she needs to move on! She does not need to act like she does with customers.

  Joshua Hammerstone
4 years ago
Changed out a battery under warranty and the employees were very helpful in physically doing the replacement in the vehicle. It is a quick thing but customers truly appreciate it and having the employees do it.

  Stan Miller
4 years ago
I like and Trust Napa. My son recently bought a battery from them and because he is busy and works in Charlotte I offered to return the core with the receipt to get his cash.he Used his debit card so the money was instantly taken out of his account the moment he bought the battery and the core charge. When I got there they said they have to put it back on his debit card and could not give me cash. It's an insignificant amount of cash but a principal issue. when I explained my son works in Charlotte and I was trying to save him some time the clerk informed me that's their policy he was polite and I appreciate that just bad policy.

  Kay Plattenberger
a year ago
Very knowledgeable and helpful staff!! They always have or can get quickly exactly what I need.

  John Bunch
9 months ago
Good quality parts and usually have what I need for my car.

  Jacqueline Malone
7 years ago
Great service and employees they are kind and patient for someone like me who doesn't know cars very well but didn't rip me.off either!

  Dustin Webb
7 years ago
After pacing around in front of the counter multiple times finally someone attempted to help me. I specifically asked for one and a half inch bolts and give a bolt as an reference. After waiting well over five minutes the employee comes back with bolts that appear too short. When I question he has to walk away to get numbers off of the bolts in order to tell me if he grabbed what I specifically asked him for. Incompetent

  4Nimage
a year ago
Good people. Tons of inventory. Always get me taken care of.

  James Rummel
5 years ago
The staff at this store is awesome and Travis will help you even if the store is closed he tried to help me out on a Saturday after the store was closed thanks for trying will go back here

  Larry Collins
4 years ago
Good service and they will try their very best to get what you need if not available.

  Bill M
5 years ago
Gary must have been having a bad day. He was reluctantly helpful but I guess I'd give him a pass on further complaints.

  Dawn Cooke
6 years ago
Rude staff. After not even acknowledging me when I was finally able to ask for the parts I needed the guy acted as if I was bothering him. Will never go back.

  Jenny Williams
10 months ago
Very knowledgeable and helpful staff!!

  Sam Lewis
2 years ago
Great place. You need it they got it. No worries

  Arktihk
5 years ago
Manager was a super nice guy and hooked me up right away with what I needed

  Larry Collins
5 years ago
Napa is a cool place cuz if they don't have it they'll get it cuz that's been my experience

  lanez Westfield
6 years ago
Great staff, help me with everything I needed, with a great discount!I will be back

  Mark S
6 years ago
Great people that work there! Very friendly and fast service!

  Tom Black
3 years ago
Great service, knowledgeable people helped me get the right parts.

  Scotty Page (Spage5)
5 years ago
Travis and his crew are awesome! They always go the extra mile to make things happen!

  scotty hobbs
a year ago
Great service and everyone was willing to help.

  Briona Clyburn
2 years ago
Had the exact part I needed that wasn't in stock anywhere else!

  Luis Medero
6 years ago
Great place to shop for auto parts Johnny the Manager is the Best . I buy all my parts there . #napaautoparts

  Matt Andrysick (Russo)
3 years ago
they sold me the wrong parts and when I returned them and attempted to buy the correct parts they gave me the wrong parts again

  Dan Hinson
2 years ago
Good help good people high quality parts outstanding service

  josiah fisher
a year ago
Voice had pretty good experiences

  Jim Shuler
4 years ago
Friendly staff. Clean store. Most items reasonably priced