Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rodney Jones
8 months ago
They wrecked my truck while having front end work done. Said they couldn t get me a comparable rental, have had to cancel my vacation now, and also can not work , I have had to hire an attorney to proceed with making sure I am taken care of. They said they were going to fire the lady who drove my truck around and hit the building even though the lady was not accustomed to driving a truck or this size. It s amazing how management here passes blame. Do not take your vehicle here for anything. They destroyed a 2023 truck with 2000 miles on it. Do not use under any circumstances. Also they didn t want to use or notify any insurance so that there would be no car fax about the damage. Shady operation. Not a good way to do business.Service: Auto glass repair

  ShyAnne Sellers
a week ago
Had a misunderstanding as when I could drop my vehicle off but overall was a great experience. 100% satisfied customer

  Floyd Jones
9 months ago
Amazing, amazing, amazing experience with the whole group they got working at this location. Nathan reassured me everything would go smooth and quickly, and it did just that. I dropped it off last Thursday and got it back today. I'm more than pleased with the outstanding work they did on my 06 Cadillac!!! Oh an the lady at the front desk is the sweetest!!!! I'd definitely recommend them to a friend or family member!!! Thank you all so much for the above and beyond service that was provided!!!!

  shakeise creamer
10 months ago
Just want to say thank you for the great work done on my car for collision repair.I m pleased that Gerber of Monroe, handled my service with such care and provided Amazing customer service from beginning of this process , until the end .Everything was completed in a timely manner , actually my car was completed before the expected date . I recommend Gerber for any body shop work .Much appreciated!!It s nothing like Exceptional Service !!

  PETER KRONES
2 months ago
Overall excellent work with them to deal with my totalled car. In particular Nickie, the main teception/ phone oerson.

  Angela Sanchez
a year ago
If you're looking or in need of a reputable, trustworthy and an amazing company for repair on vehicle damages, this is the place to go! They did an absolutely amazing job on my vehicle!!! I couldn't have asked for a better experience from anywhere from customer service rep who was so kind, helpful, and very informative, to the team that took great care of my car. I highly recommend Gerber Collision & Glass!!! In the future, if needed again I will definitely call on this amazing company. Thank you all at Gerber Collision & Glass for all your hard work!!!

  Colby Parks
a month ago
Amateur production @ best ! Your vehicle will never be the same if this group lays hands on it . Mickey Mouse from top to bottom !

  Diego Gomez
a year ago
I had an excellent experience with Gerber. and the team were very courteous and communicated very well. They did a great job repairing my Jeep Wrangler. I highly recommend them. And they give me a extra rim bran new

  Andrzej Twardowski
a year ago
Wow!!! My car looks better than when I pick up from the dealership! Please thrust me, when was a brand new, with 5 miles on the odometer rear bumper skin was very yellow compare to the rest of the body! Ford didn t want to fixed! Great people! Great experience! Job done on time! I love Gerber!!!

  Mari Williams
8 months ago
Daniel, Kami, and the manager Nathan were very helpful and kept me updated during the process of my car repair. I would rate 10/10 for quality of work.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Jeremy Johnson
4 months ago
Car has been there since oct 28thOne of the parts is on back order for 2023 BuickHopefully it is done soon

  Megan Braswell
a year ago
**EDIT NEW REVIEW: I originally rated a one star, but now a five star because Daniel reached out to me from this location and made sure to set things straight. I appreciate his urgency on the issue and understanding the pressing nature of our reliance on having our vehicle back. Daniel was able to provide us a rental vehicle while we wait to get our vehicle back. This way we are still able to go on our work trip. I also appreciate that this company notices reviews left by customers and does their best to resolve the issue.**Old review: Shanise (not sure of the spelling) a customer service rep hung up on me rudely after answering my question hurriedly. In addition to this, my vehicle was supposed to be done in 3-4 days, and today is the 4rth day. I was told today that me and my husband will not have our ONLY VEHICLE back until 8 days later. We are supposed to be traveling out of town for something urgent tomorrow since we were supposed to get our vehicle back today at the latest, and now we don't know what to do. It's very hard to get a hold of anyone at this place who can actually help.

  John
2 years ago
Years ago we took one of our cars to a place in Charlotte because they were on the list from our insurance company. We ended up having to bring it to Gerber in Monroe, NC to get it fixed, and have the paint match-up correctly. Ever since, we have used Gerber. We have used them several times over the past couple decades, and have been happy. They work directly with Allstate well, taking most of the legwork away from us. If parts need to be ordered, they schedule the drop off day. So, your car is not sitting on their lot unnecessarily. They have been really good on completion time estimates. Faith, the lady that runs the office, is friendly and professional. She even let us leave the rental car there with her to take care of. Danny, the estimator, was also friendly and quick to get back to me. He even hooked me up with a small touch-up paint bottle to address some chips, when I asked him about it. Well, the most important thing is how the car looks once the repairs have been made, right? It's perfect! They had to replace the front bumper and and a quarter panel. The plastic rivets are all in place and snug in the wheel wells, and the red paint matches perfectly! I had no complaints with this recent repair, and none with any of our previous repairs. Either we're lucky, or Gerber is a solid body shop. Thanks Faith & DannyServices: Painting, Body & Trim

  Jessica Daruszka
a year ago
Someome hit my car in the parking lot at my job and I contacted Gerber Collision for repairs. They got me in quick and out quick while maintaining excellent costumer service. I will definitely recommend friends for repairs.Service: PaintingService: Painting

  Odie Wilson
3 years ago
I was super satisfied with the services that were provided. They fixed my truck on time and made it look brand new. When a wire disconnected from the back up camera, I brought it back the next day they fixed it immediately. As a USAA member I am glad this company is close by because I will be using them in the future if a need arises. The company and the employees are excellent!

  William Deese
2 years ago
Sent my car there for a repair, I was quite impressed with the work done had my car looking brand new. Also they delivered when they promised. Kept me updated with the progress as far work and parts. Overall GREAT JOB LADIES AND GENTLEMEN. Not sending my car to no one else.Services: Painting, General repairs & maintenance, Body & Trim, Air conditioningServices: Painting, General repairs & maintenance, Body & Trim, Air conditioning

  eric franklin
2 years ago
So glad I choose Gerber Monroe NC again! This is my second time being a Gerber customer in Monroe NC. They are simply the best and easy to work with. My SUV looks and feels brand new! Thank youDaniel, you and your team have done it again! Should be rating higher than 5 stars for you guys.Service: Body & Trim

  Justine Libby
2 years ago
My car was in an accident and brought to the shop. Communication from the woman at the front desk, Faith, called me promptly to let me know what steps I needed to take to get the car to the shop from the city tow. Another day she called me while I was getting checked out from hitting my head during the crash. When I stopped by the shop that day to sign the release, she was very kind about asking how I was feeling. My collision repair was a bit complex and there needed to be a lot of communication between my insurance company and Danny and Nate. As we communicated, both of these men became trusted advisors to me during the process. They took the time to show me the various ways in which the vehicle had sustained damage and the various items that needed repair. They reassured me that they would only make repairs if they knew the car would be just as safe as it was pre-collision. Although my vehicle ended up being a total loss, I have to say that I truly had an amazing experience with the folks at Gerber. I am extremely grateful to each of the team members I interacted with. Though I hope to never need their services again, I know that if I do I will be in good hands. Thanks everyone!Service: Body & Trim

  Richard Baggs
4 years ago
With a plethora of collision repair facilities in Monroe, NC I am confident I made the right choice by choosing Gerber. When I arrived at the Monroe facility I previously had gotten quotes from two other shops. After talking with Daniel and Jessie I knew there was no reason to stop at another shop. Both Daniel and Jessie were courteous, friendly, and well informed, so I opted to have them repair my vehicle.Here's the great part of my story...I dropped the car off at 7:30 on Monday morning and it was ready to go before noon the following day.Hoping I will never need their services again, I can guarantee that if I do Gerber in Monroe will be my first and only stop.

  Chelsey Brooke
3 years ago
Absolutely worst place of business I have ever worked with. Had my vehicle for 7 weeks and still could not fix vehicle but charged my insurance and myself over 2300 for the work. Gerber even paid 4 times to put me in a rental bc they continued to try to fix it . This is a repair shop how do you not know how to fix it? Took it to dealership and was told Gerber replaced my axial with the wrong size and part. Broke additional parts on my car as a result. District managers response was your cars problem is not my problem??????? So they were paid to fix it, didn t fix it, but that s not there problem????? Got it. I ve had to hire an attorney and pay another establishment to fix the original repair and the additional damage done by Gerber. DO NOT TAKE YOUR CAR TO THIS BUSINESS.Services: Steering & suspension repair, Body & Trim

  Dawn F.
3 years ago
They did a good job on my vehicle, no problems there. Sat for a week before the parts came in, so I payed for a weeks rental when I didn't need to. They used my vehicle to haul cardboard off. That's a no no in my book. Office Staff was great.

  K. D.
a year ago
This is by far the best place to get work done to your car. The service is great and the quality of work is like none other. Turn around time was alot quicker then expected....Good Job guysServices: Painting, Body & TrimServices: Painting, Body & Trim

  Brittney Moyer
5 years ago
The whole Gerber Collision & Glass crew took very good care of me and my truck, everyone from when I first walked in and talked to Jessie from talking with Daniel. I was informed the whole time my truck was there. I was going to see who could get me the best price but after talking to Gerber in Monroe I knew I found my body shop. Thanks guys!

  Kim Chaney
4 years ago
A deer hit my Hyundai Genesis Coupe Oct 6 on I-485. I so hoped my car could be repaired, but alas it is totaled per insurance. During this time, Daniel and the staff of Gerber have been kind and professional with me. They have done so much to search far and wide for the parts needed to repair my car. Their estimate for repairs was less than what the adjuster quoted. They get nothing for all their efforts so a review for all of you to read is the least I can do for them. If you're in need of body work for your vehicle, I highly recommend you give them a call.

  Louvenia Threatt
4 years ago
I'm not going to give them a Bad Review !!! Only a few suggestions on how to conduct a professional service to your customers!!!! My Daughter bought her car there in hope of Repair to a Damaged tire and Rim and ended up wasting a who week of waiting on parts that came in Badly Defective or not arriving when promised!!!! What you have to Remember as a Business is that customers are looking for 100% Quality and service when they come to you bc your getting paid to provide that so therefore it's your sole Responsibility to make sure you can Guarentee just that!!!! The last thing a customer wants to hear is excuses to why you can't get the job completed and bc of that it will cause the customer to seek other services, in this particular situation with my Daughter!!! She was put in a position of waiting on items that arrived Badly Damaged, and then waiting on items that Didn't arrive when promised!!!! Not one but three times and then there was no Guarantee that when it Did arrive it would be in satisfactory condition no one want's to Do Business that way. they would like to know that the service that the Body shop is getting paid for is going to be ( Fast ,Friendly, 100% Quality and work!!!!!

  Danny Yunker
5 years ago
Do not have any body work done at Gerber Collision in. Monroe, NC! You will have to pay again to have it done right by someone else who knows what they are doing!I own a Jeep Commander and I was involved in a minor fender bender in August of 2018. I decided to have the repairs done at Gerber Collision in Monroe since I have had work done there before the shop was sold to Gerber. They did get the work done in a timely manner albeit a few days later than was originally scheduled and the workmanship appeared to be good when I picked up the car. However, 4 months later, I notice a very large section ( Approximately 8 X 8 ) of paint peeling off of the front bumper in sheets!I took the vehicle back to them since the work is supposedly guaranteed. When I spoke to the young lady at the front desk, she immediately pulled the paper work and sheepishly said: Oh! This was done by Larry. He no longer works here. I got the impression that this Larry guy had been a problem for the company. She looked at the bumper and then went inside to get one of the assistant managers to take a look. When entering his office, she again said to the manager: This was done by Larry. To which the assistant manager said: oooh confirming the original sentiment expressed by the young lady at the front desk.The assistant manager then came out to look at the paint peeling from the bumper. He looked for several minutes, stood up, looked around and said: This bumper has been hit . He pointed to an area at the far side of the peeling paint, that, if someone completely ignorant of paint damage were to look at, might appear as minute scuff marks on the paint, not scratched, just very slight creases, but in reality, these were not scuff marks but folds in the peeling paint itself from blowing in the wind! He also pointed out a tiny surface gouge in the surface of the plastic of the bumper. I told him that that was probably done before the paint work was done. The bumper has never been hit or scuffed. When the mechanics are working on pieces such as this they are not always very gentle when moving the parts around. I know, I ve worked in many different body shops over the years! It was totally obvious that the piece has not been prepared properly before the paint was applied.He then said that he would have the manager give ma a call as he was not working that day. Several days go by and I hear nothing from them. So, I drive to their office and speak to the manager. The Manager, Kyle, pulled up the notes taken by his assistants from my previous visit and came out to take a look. He did basically the very same thing that his assistant manager had done and told me verbatim exactly what I was told previously. I began to explain to him of my many years in the paint and body industry in the hopes that he would realize that he was not dealing with a typical ignorant general customer. To no avail. Instead, he went into the office and found a dry rag with which to wipe away the water droplets ( it was raining) to try and find other damage that he could blame on me and the failure of his work. He found none. He continued to raise arguments regarding heat from being hit as the cause of the peeling paint. He danced around every conceivable excuse and argument that he could come up with. To the point where it became laughable to hear him! He absolutely refused to accept the argument that I was presenting regarding insufficient prep work. He had absolutely no concern for the value of customer service. Rather, his only objective was to defend himself in order to get out of taking care of his responsibility. And, unfortunately, that is exactly what he did. He flat out refused to acknowledge that there might just possibly be a bit of legitimacy to my argument and told me to take it up with my insurance company and walked away.So, there you have it. Word of warning: If you want a good job done on your car, keep it far, far away from Gerber Collision in Monroe, NC.

  Bill M
3 years ago
Danny and the whole crew were outstanding to deal with during a very stressful time. The professionalism in which they handled my claim was amazing! Many thanks to the Gerber Monroe TeamServices: Painting, Body & TrimServices: Painting, Body & Trim

  Robert Stafford
3 years ago
Nate. Danny And Faith were great. My truck has never looked better. I was treated like family and they kept me in the loop every step of the way. I couldnt have had a better experience out of a car accident.

  Cheryl Williams
a year ago
Excellent service and a super job well done on body repair and painting. Repairs were done ahead of schedule. Thanks to Gerber Collision team!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Dwayne Clark
3 years ago
My name is Dwayne Clark and have been going to this body shop for many years.Great work,and great service everytime!I just let these professionals do what they have been doing for years,and it is always better than my expectations.Choose Gerber!