Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
regina waite
3 weeks ago
Caliber Collision did an amazing job through every step of my car's repair. They had great customer services, were friendly and professional, and kept me up to date on the car's progress. I'm thrilled with their work and service!
Heather Baerga
2 months ago
I was very happy with the customer service I received from Caliber Collision. Working with Justin was great. He kept me up to date on our progress. He was able to made changes when we needed to have a decal removed, allowing for the best outcome. Thank you Justin for your great service and care.
Lisa Paden
3 months ago
I had to have some work done through insurance and was referred to Caliber Collision in Sun Valley/Monroe. They did an amazing job and kept me informed every step of the way. I highly recommend them for any of your car body jobs.
Lily Balcerek
4 months ago
Zach and his team were so great! They had amazing customer service, and were so helpful in quickly resolving my car issues. I d highly recommend!
Jean Smith
5 months ago
Brought my Lexus ES350 Fsport in to Caliber after getting hit in a parking lot. It was a very easy, quick process to get the estimate completed, and to have the work scheduled and completed. We are very pleased with the result.Services: Painting, Body & TrimServices: Painting, Body & Trim
Demetrious Robinson
4 months ago
Caliber 5520 Hwy 74 location my experience was absolutely amazing. Zach and his team created an awesome experience! Hand down from customer service, communication and finished work was amazing!
E W
5 months ago
Zac was great to work with. Very informative during the whole process with updates daily. He even offered me a ride to enterprise as they were running late when I first dropped off the car. Would definitely recommend Caliber and Zac!!Services: Painting, Body & TrimServices: Painting, Body & Trim
Sandra Beck
a month ago
Very pleased with all aspects of dealing with Caliber Collision. Great customer service and very prompt in keeping me informed.
shelby Thomas
8 months ago
They have had my car for a month now. Haven t been given an update once on when it would be ready. We would always have to call to get an update. We were told yesterday my vehicle was ready just to be told this morning after we took off work to pick the car up that it was not ready. All we ask for is communication. We have 2 full time jobs and a baby. No respect at all. Highly do NOT recommend.Services: Painting, Body & Trim
Rach B
8 months ago
Unfortunately my car was totaled so I can t speak to the work of this Caliber. But their customer service is TRULY second to none. Through an incredibly frustrating week dealing with tows, insurance ect. Jessica was really just the most helpful and sweetest person ever!!
Patricia Shanley
3 weeks ago
Terrible service and subpar communication. Car was supposed to be in for one week and was there for 3 1/2 weeks. We could have gotten a rental had we known but they kept dragging it out daily.
Robin Brown
4 months ago
Justin was amazing! Thank you Brandy, Melissa and the other young man in the repair shop. So sorry, I forgot his name!
Ken L
5 months ago
I was kept informed throughout the entire process. Everyone was helpful and friendly. Zach and his team did a great job!Services: Painting, Body & TrimServices: Painting, Body & Trim
Deb McTeague
7 months ago
Recently had an accident which meant our vehicle needed repair. Hands down best experience at Caliber Collision. Everyone we encountered were helpful, informative and just down right awesome. We appreciate their help. If we need additional work done we will be return customers. Deb McTeague
Julie Schea
2 months ago
Justin was helpful, available, and communicated very clearly! He was also very polite
g secter115 thomas
3 weeks ago
Excellent service everyone is very respectful, helpful, and hard working, and quick service highly recommend them to anyone
Tropical Flavor Band
6 months ago
Excellent organization. I won t call them a repair shop because they re much more than that. I will definitely use them if needed in the future.Services: Painting, Body & TrimServices: Painting, Body & Trim
Temete LaStrega
8 months ago
Lies Lies Lies. Brought car to Monroe Caliber on July 18, 2023. Told us it wouldn't take too long to fix if no structural damage, just a few days. 4 days later it is determined the car can be fixed, but not by Monroe, the car had to be towed up to Caliber in Indian Trail to fix it. That was on July 21st. Here we are August 7th and my car is not painted, or put together yet. Twice now, Justin P has said my car would be ready "next week" and then its not. Justin keeps coming up with the same sorry excuse after he once again tells me the car is not ready, "we have 20 cars here to work on". When I tell him that I was told it would take "days" to fix my car, not weeks... he said, "well, you were lied to". Nice, right? Do yourself a favor... DO NOT use Caliber.Services: Painting, Body & Trim
Lynn Helms
a year ago
The work was GREAT quality. My only feedback is that communication wasn t great. The auto text system on Thursday showed that my car was ready for pickup on Friday. I called to confirm and it wasn t actually ready untilMonday. Again .the quality of work was great!!Service: Body & TrimService: Body & Trim
Brandon Moulding
5 months ago
They did a great job and Zach was a great help during the entire process.
Annie Guteres
a year ago
It is so rare to find honest, hardworking people who know what they are doing and are helpful!!!. It is a pleasure to go and have my car taken care of with such a professional group of people. Brandy will schedule your appointment and make sure everything runs smoothly.5 stars all the way!Service: Body & Trim
Dave Kaminski
5 months ago
Great work! Excellent communication! Made the whole process very easy!Service: Body & TrimService: Body & Trim
Will Gulledge
5 months ago
Very quick. Very friendly and helpful. Will use them again.
Elizabeth Honeycutt
a year ago
What started off as a very stressful situation (I was in a car accident with my two children) was quickly put to ease thanks to Alex and his team. Alex handle everything from A to Z for me. I couldn t ask for anything more! I was kept in the loop through everything but had to worry about nothing! Will definitely be going back if needed. Everyone at this shop definitely needs to be recognized! Thank you can t be said enough for how appreciated of them I am
Alan Alsop
a year ago
Very good work done on my 2018 Toyota.. They kept me informed every step of the way by text. Very satisfied with their work. Very satisfied with their work.
Brian Crump
a year ago
I ve taken several of my vehicles to caliber collision. I would never use any other body shop in this area. Excellent work and excellent customer service. Communication a plus.Services: Painting, Body & TrimServices: Painting, Body & Trim
Melvin Trapp
2 months ago
I received great service at this location.
Ann Duckwall
a year ago
It took a long time to find all the parts but Alex and Brandy kept me in the loop. Allowed me to use my car until all parts were in. They ent out of their way to help me out by installing the headlight so it would pass inspection.Services: Air & cabin filter replacement, Painting, Body & TrimServices: Air & cabin filter replacement, Painting, Body & Trim
Blaire Traywick
a year ago
Caliber Collision at SV was great! They were efficient, professional, and communicated very well.Services: Painting, Body & TrimServices: Painting, Body & Trim
Karen Grieble
a year ago
Awesome work done on my Terrain and quick to get it back to us !! Brandy was great to deal with always let me know what was going on,Service: Body & TrimService: Body & Trim