Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Herec Colon
3 months ago
If you re looking for an auto body shop to repair any damage to your vehicle, Caliber Collision at 1839 Williams Road in Monroe,NC is the Best place to take your vehicle. The minute you talk to the shop Administrator Michelle at the front office, she is very professional and eager to assist you with setting up your appointment to fit you into the schedule for making your vehicle repairs. Upon arriving at location, I was met by Richard Matchett ( estimator ) who gives an accurate assessment of the damage and who thoroughly looked over my vehicle . Between Michelle and Richard who make an awesome team for welcoming any customers who walk into the establishment , you couldn t ask for better service . During the time of repairs, Richard kept me well informed of the status of my truck repairs throughout the entire process and offered to answer any questions or concerns at any time. Caliber Collision truly puts your mind at ease while your vehicle is in service. I cannot thank Caliber Collision enough for the Flawless process of repairing my truck and without any worries. This is the second vehicle Caliber has repaired for me, the first one being my wife s 2020 Subaru Outback. There workmanship is second to none and why I decided to have them repair my 2013 Tacoma shown in the pictures below. Let me also give thanks to the shops technicians who s quality work shows above and beyond excellence. Thank you again Caliber Collision.
Linda Cormack
2 weeks ago
This location of Caliber Collision in Monroe, NC has consistently provided me with quality work and extended the utmost respect to me as their customer. They're delivery of the completed repair has be on time or earlier. Personnel in contact with customers are very professional and maintain quality standards at their shop.Service: Body & TrimService: Body & Trim
Tracy Garrison
a month ago
Had a fabulous experience dealing with Caliber Collision. Richard kept me up-to-date throughout the repair process. Car was finished on time and looked brand new upon completion. I would highly recommend Caliber Collision and ask for Richard.
MISS W
2 months ago
This month makes the 2nd time in 4 months I've had to get work done to my car and both times this place has been awesome. The front desk lady is clear and concise on what's about to take place. Both times Hunter dealt with my car and he was very professional and courteous. They keep you updated throughout the process and I highly recommend them!
Step It Up With Cheryle
a week ago
They are amazing and very friendly. I went in to have them look at the slash guard under my front bumper and they were very helpful. I highly recommend them to anyone
Limberry Chatas
3 months ago
Great service! They keep you informed as your car is being fixed and they are very good at what they do! Richard was the best in keeping me in the loop! I hope I don't have to see them again... lolBut if anything happens in the future, they will be my go to!
Mattison Miller
2 years ago
Was in an accident with my 2013 Dodge Challenger. The repair process was simple and made easy with this location. They reserved my rental, kept me updated on my repairs, and invited me to review the repairs as they were being completed. Even with a custom stripe, they ensured I received funds to have the stripe replaced. John Zimmerman, the service advisor was great to work with and took great care of my challenger.
Michael Santoro
2 months ago
Really great customer service, the paint looked really good when I got the car back and you would never know it had work done.
David M
a month ago
Always get my truck repaired here and will continue to do so. Service and quality are always great. Highly recommend.
Jeremy Chisom
2 months ago
Perfect service. Much better than other repair service I ve received in the past. Previous service was ford collision repair off north Tryon. This places is leagues better than them.
Joel Rankin
9 months ago
I recently had some work done here. I hit a very large raccoon and it tore out the entire underside of my wheel well. I had plastic sticking out from the side of the car at least 2 feet. I had to cut the plastic out myself just to drive it, but I took the car to Caliber for the repairs.Quite frankly, I was thrilled with the level of service. They were professional, amazingly polite and friendly. And they got the work done much faster than they estimated. The car was clean when I got it back. That was a nice bonus. I would happily do business with them again and recommend them to anyone who asks or needs repairs.
Kevin Ciucevich
a year ago
Never cleaned the deer feces and deer meat off of rims. Bumper, hood, and fender have huge gaps, and don't line up. Also lied to me for two weeks about when it would be done. Called and promised it was cleaned up and done. Showed up and this was the results. Couldn't leave it because I could no longer afford a rental. Honesty goes a long way. Lies and B.S. will not bring in business. The employee I was in contact with was named John.
Christine Pricher
5 months ago
No one likes to have to deal with dropping their car off for damage but this is the place to go to. From start to finish, everyone is so friendly, kind, caring. Richard is always fantastic during the entire process!!! 10/10
Shanteria Little
3 weeks ago
Had some minor damage from an accident, wasn t expecting it until April but it took 15 days excellent work u can t even tell there was any damage!
Dee Hag
7 months ago
I was working with a man named John throughout my entire 3 weeks of getting my car repaired. He kept me up-to-date he was friendly. He called me made sure I was OK. This is an awesome company. And John is just an awesome guy, thank you.Service: Body & TrimService: Body & Trim
Kami Cawley
a month ago
Excellent work, great communication, car was done earlier than promised! Every one did their job to satisfaction!
brenda parson
a month ago
Very unhappy with the work that Calibre did on my SUV. Brought SUV in for repairs and received an area where the paint is messed up on the rear side of my SUV.
Andr�
8 months ago
Best auto repair shop, best Caliber Collision, best repairman. Richard is the GOAT! Any time you need some work on your car, he'll take care of ya! Excellent service! They'll have your car lookin' brand new and back in your possession in no time!
D Martin
a year ago
It was incredibly easy to set up the appointment. Every single person that I dealt with was very friendly and very helpful. I was very impressed with the service that I received. They also had my truck finished so much faster than I expected and did a phenomenal job. I couldn t have been more satisfied and then they go above that and cleaned my entire truck, inside and out. I would recommend this caliber collision to anyone.Services: Electrical, Body & Trim
Patrick Flynn
5 years ago
Staff was excellent and kept me informed throughout the process. Had a minor hiccup with a bumper clip but Caliber fixed the day I called them about it. My first accident in a very long time, but glad I chose Caliber Collision to repair my vehicle. Highly recommended and will be referring people to them.
David Dibble
7 months ago
I went to Caliber Collision to fix the loose front valance of my car before it got worse while on a road trip. After a friendly greeting from the receptionist, Hunter was awesome to squeeze me in and fix it right then and there. Hard to beat service like that. Thank you!Service: Body & TrimService: Body & Trim
Faith Cooper
a year ago
I honestly don t think I could have asked for a better team to work on my car! They are 100% the best. I thought my car would be totaled after I hit that deer but they made it right as rain. Thanks guys again you re awesome!Services: Painting, Body & TrimServices: Painting, Body & Trim
Dawn Voglewede
a year ago
They did a good job with my vehicle. They keep you updated frequently throughout your wait. They had forgotten* to install a new part on my vehicle, but to care of it right away while we waited when we brought it back. We're very pleased with the quality of the work done on my vehicle.
Christian Barbour
a year ago
My ExperienceI am incredibly impressed with this company. I was kept up to date throughout the whole repair process which was very convenient. My car literally looks brand new now and I can t help but to thank my local Caliber Collision located in Monroe NC. Richard provided customer service that was above and beyond! He made it a point to keep me as a lifetime customer and made sure that I was completely satisfied before leaving the lot. 10/10 would go back again.Services: Painting, Body & Trim
Mike Cunningham
2 months ago
In my opinion, Caliber Collision is the absolute worst body shop in Union County.The Indian Trail location is especially horrible!
Diane Henry
7 months ago
I've used them twice now and had great service each time and my car was repaired before their estimated repair date.Service: Body & TrimService: Body & Trim
Fingers Grows
a year ago
I recently installed new headlight assemblies in my son's Honda Accord and they needed to be aimed, as they were way too low for night time driving. They had me in and out and service with a smile. Would definitely recommend!Service: Body & TrimService: Body & Trim
Angela Melton (Net)
a year ago
I was extremely pleased with the results of their work that was done on my vehicle. I would recommend them to my family and friends. They kept me informed from start to finish. Excellent service. Thanks again Caliber Collision.Service: Body & TrimService: Body & Trim
Nickee Litz
a month ago
Kept us up-to-date on everything had it ready when they said!!! Great customer service!
sarah spence
a year ago
I went in today to get my passenger side mirror put on and Richard was very nice to fix it for me with no appointment and me coming in last minute. He did a wonderful job. The staff was very helpful here!