B & M Upholstery & Auto Glass
4.7 (54)
703 N Sutherland Ave, Monroe, NC 28110
(704) 283-4729
Claimed
Payments
- Debit cards
Introduction
B & M Upholstery & Auto Glass is a reputable auto repair shop located in Monroe, NC, offering services in auto upholstery and auto glass replacement. With a focus on quality workmanship and customer satisfaction, they provide a range of services including classic car upholstery, seat rebuilds, and upholstery installation.
Services offered: Classic car upholstery, Upholstery installation.
B & M Upholstery & Auto Glass Reviews Summary
Pros
- Consistent high-quality workmanship and attention to detail.
- Prompt and efficient service, often completing work on the same day.
- Professional and friendly staff who communicate effectively with customers.
Cons
- Some customers experienced issues with communication and follow-up.
- One negative review regarding delays and dissatisfaction with the work done.
Suggestion
Improvement in communication and follow-up processes to ensure customer expectations are met consistently.
Positive Words
Quality, efficient, professional, recommend, great service.
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Sonnie McRae
9 months ago
Easy-easy! So refreshing to meet someone that says what they can do and then does exactly that. Quoted cost and scheduled work. Said it would be ready same day. Everything was done as promised. Very pleased with quality and price. Their shop is clean and well organized. Their staff all busy and obviously proud of their craftsmanship.I am very pleased to recommend this business. Give Jeff a call and you will love results. I am on Jeff s schedule for another upholstery job. Thank you Jeff!I love my truck! Sincerely S.McRaeServices: Classic car upholstery, Upholstery installation
Al Parler
4 days ago
I recently had the pleasure of using B& M upholstering shop to replace a convertible top on my wife's T-Bird. From start to finish the service was exceptional. Highly recommend B &M for your upholstery needs.
Dean Robinson
10 months ago
They took my driver's seat rebuilt the foam and covered it in matching leather .They do excellent work .These gentleman are craftsman at their best.Over forty years of experience in this shop,thanksServices: Seat rebuilds, Upholstery installationServices: Seat rebuilds, Upholstery installation
Robert Edwards
3 years ago
We had a drivers seat that the leather was falling apart. They really did a fantastic job matching the stitching to keep it matching the other seats. The quality appears to be superior to the factory leather. Would highly recommend B & M to anyone.
Dennis Canuto
a year ago
This upholstery shop was highly recommended in a few Facebook car groups. So, I decided to have them install new foam cushions and leather covers for the seats on my 1994 Toyota Land Cruiser. I provided the cushions and covers. They did a great job, and quick too. Jeff was very easy to work with. Nice guy, and nice shop. I highly recommend them.
casey carver
8 months ago
Went in this morning with a Ford Expedition seat bottom that needed a new cover installed. I had the foam and cover already. It was a small job but I fully expected to have to leave it a day or two. These guys did it WHILE I WAITED in less than 5 minutes. Fantastic service, super nice guys, professional shop and great customer service. I ve found my new vehicle upholstery place. Highly recommend.
B Denise
a year ago
We needed to get the headliner replaced in our VW. Jeff was awesome to work with. The cost was less than the dealership and the work was perfect. It looks like the original headliner. We have already recommended Jeff at B & M to others and will continue to do so.Service: Upholstery repairService: Upholstery repair
Jessica Winowitch
a year ago
I had a great experience with B&M and would recommend them! They were able to get me in same day and address the issue I was having with my sunroof.
Crystal Hettinger
4 years ago
Fantastic experience at this place! Had the run around with my insurance company and decided to call a few myself and the owner, Jeff, made sure he had the glass for my vehicle in stock and got it fixed before we had to travel back home. Made sure to take care of us in a timely, professional manner! More impressed with this place than my insurance company! Will use again!
Grace Keller
a year ago
Excellent small business in Monroe, NC. Active with a local area non-profit. I only used one of services listed above and the finished job beautiful when it was finished. Happy to have them in our community.Services: Classic car upholstery, Custom upholstery design, Seat rebuilds, Antique restoration, Upholstery repair, Upholstery installationServices: Classic car upholstery, Custom upholstery design, Seat rebuilds, Antique restoration, Upholstery repair, Upholstery installation
MS MS
3 years ago
Note business ownership changed hands a couple years ago. I used B&M to replace a cracked windshield on our SUV. Jeff, the owner, did the work while I watched (I asked, and he didn't mind). He didn't skip steps. Truly quality work, by a nice guy, at a price that beat all competition (including the insurance company). I highly recommend B&M Upholstery & Auto Glass.
Lori Kiker-Chambers (Lori Kiker)
2 years ago
I called their office for a not so typical request. I was met with great customer service and nice people. Every person at the shop was polite and professional. They completed my job with no issues, and their work is top notch. We will be bringing all of our cars back for the TLC they need.
Walter Witmore
a year ago
Did a fantastic job on my headliner and got it back to me in a day. Will be using them for my classic car upholstery work. Highly recommended!
Calvin Sims
2 years ago
Excellent job at a fair price only took one day to get my pickup seat recovered. Looks like new. Jeff is very professional. Very pleased with his work!Service: Seat rebuildsService: Seat rebuilds
Matthew Tomberlin
8 years ago
Quality work at reasonable price, done quickly! Scheduled ahead to bring my F-350 King Ranch in for driver's seat repair where leather had torn from getting in/out. B&M was able to use the existing leather and restitch the seam. Appearance looks like factory, flawless! Dropped truck off at 8am, was finished by 1pm, cost $125. A new aftermarket KR seat bottom cover would have been $300 online, plus installation cost. Very satisfied customer!
Kristin Byrum
a year ago
Jeff was so wonderful! Fast and amazing service... and reasonably priced. Feel so thankful to have found them! Would highly recommend them for amazing work and service!Service: Upholstery repairService: Upholstery repair
Stevan Veselinovic
3 years ago
Truly skillful people, Brought to them a very difficult task that NO one in the surrounding didn't want to touch, these guys knocked it out in a week. It's been a year since the project and the leather is still like new. This particular item was a 1980s Business Class Airplane seat. I never review anyone but these guys really deserve it. Amazing JOB!Service: Custom upholstery design
David Guidry
a year ago
Less than 1 star. Very disappointing estimate/scheduling experience. No follow up or follow through to actually work on my car after giving me an estimate. And there was no response to me, even just to tell me they can t or don t want to handle the job.
Hershel Fogleman
a year ago
Professional service, on time and quality workmanship. Great people to work with. I recommend B & M highly, and much success!Services: Seat rebuilds, Upholstery repair, Upholstery installationServices: Seat rebuilds, Upholstery repair, Upholstery installation
Laura Freeman
15 years ago
This company does great work! They are very accommodating and easy to work with. Super Fast, too. We have used them a few times for some of our company vehicles. Couldn't ask for more. Thank you much.
Rebel Base
10 years ago
My experience at B & M Upholstery could not have been worse. I purchased a complete interior for my car and all B&M had to do was install the glass, seatbelts and the interior. I would go by and check on the car and they gave me a very condescending attitude and talked down to my wife with their "good old boy attitude" to the point on future visits she refused to get out of the car. Bottom line, my car sat in their shop for six months untouched. They damaged my interior and didn't accept blame, they scratched and damaged my car and didn't accept blame. They insulted me telling me they didn't work on the car because they didn't know the "status of the finances". When it came down to it, they explained the seat belts were the hold up and they were not going to install them. So when I picked my car up so I could take it and have the seat belts installed at another shop, they told me not to bring the car back because they didn't want my business. They wasted my time for six months and caused warrantees to expire. In the future when I am at a car show and anyone asks where I got my work done, the first thing I am going to tell them is where NOT to take their car for upholstery work. B&M was simply terrible!
Michael Roberts
a year ago
I had a Cadillac sunroof done the lost some trim the my s10 window makes noise and doesn t roll up right now They don t answer the phone or call me back. I wouldn t use this place
Chris Dangerfield
8 months ago
Low price, high quality! Jeff and his crew are AWESOME!!
L Mcmillon
4 years ago
I had two of my vehicles repaired. B & M did an excellent job. I highly recommend this business. Thank you for an excellent job.
Robert Del Prete
9 months ago
Great people who do great work. Totally professional in every way imaginable.
Pavel Merenkov
a year ago
A little pricey for just a stich up from blown airbag in a seat but better than getting a new seat
Brooks Felt
4 years ago
Doesn t get any better than B & M. I will not go anywhere else. Honest, trustworthy, respectful, friendly. You will not be disappointed.
Ken Knight
a year ago
Great locally owned businessQuality service, with quality work.thank you
Artur Tagintsev
a year ago
Had my windshield installed great customer service.
Teresa Norris
2 years ago
Very polite and very professional. Answer all my questions, did the work in one day.Service: Upholstery installationService: Upholstery installation