Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ted Crowley
a month ago
After purchasing a vehicle from Griffin GMC and their refusal to replace a battery on a vehicle that I purchased three weeks prior and had yet to make a payment on, I went here to get a battery. Mark was extremely helpful and even told me he would change it out right there on site. As a disabled veteran this was awesome service and experience. While he changed the battery for me we charged and joked and he truly cared. If management is reading this, do what you can to keep this guy around for as long as you can and make sure he is taken care of. I will definitely be talking and singing your stores great praise and I will drive down to this location from Matthews just because of mark and reputation this location has. Expect to see more veterans! Thanks for an awesome expierience and thank you Mark!

  Olivia Brown
4 months ago
Stopped by today because I was concerned about my battery. An employee checked it for me (I didn t catch his name :( ). He checked twice and showed the screen that said the battery was dead. He was very nice and helpful, looked up and honored the warranty and helped me with a few other things in addition. Definitely went the extra mile to help me today. Thank you :)

  Legend K
4 years ago
Takes forever to check out ! Plus pay attention what they are charging you . The guy tried to up-charge me for one of the items i bought. Plus they keep trying to sell you stuff you don t need . Over all horrible experience.

  Michael Settlemyre
5 months ago
Refused to return my core charge and Refused to let me return a wrong tie rod end that was nothing close to the right one

  William Herman
2 years ago
Very helpful too me. I bought 3 marine batteries that would not fit the space I was working with. I was able too return them with no questions asked. They even carried them into store for me.

  porscha simon
2 years ago
Very rude employees. I walk into the store. Everyone working even the manager, except one guy outside messing with his personal. This dude walk clearly pass me to go help another female which was a Mexican. I guess if my skin color was different I would have gotten some customer service before he walked passed me. Or at least acknowledged.

  H. H. Jackson
a year ago
Everytime I've gone in there no one asked to to see if I needed help. There's usually only 1 register going and that person is helping customers at the same time making you have to wait forever with maybe a total of 3 customers in the store.

  Chris Helms
5 years ago
Friendly knowledgeable staff and usually quick service. Employees have taken the the time to help me find what I need and make sure that I get my perk awards. Use them as my main parts house and they will price match with other stores if they are cheaper. Always have parts when they say they will when I have had to have them shipped in. Overall a happy customer here lol.

  Abdelrahman Aly
5 years ago
Great friendly service! One of the only two Advance Auto that I go to. This one is close to my work, the other is close to my home. Went in yesterday evening for a rear wiper blade replacement. They didn't have it in stock at either of my stores so they special ordered it for me to be there today

  Joanna H/Smith
2 years ago
Staff was friendly, helpful, quickly performed a free battery check. My battery was fine but he recommended having my alternator checked due to a delay in charging/re-charging.

  Neal Know
2 years ago
I was having problems with my truck battery so I stopped by Advance Auto to get it checked out. They ran a test on my battery, alternator and starter and determined I had a bad battery. We looked at options for batteries and the salesperson explained each option to me. I choose a battery and they installed for me in less than 15 mins. Thanks

  Mark Francis
11 months ago
Fast friendly and had my part. Good guys Mariano and Mark.

  Maria Lombardo
5 years ago
Jenna the manager is the best. She can't do enough to help a customer. She is friendly and helpful and her team takes the lead with her. I highly recommend this location.

  Lee Darnell
6 years ago
Person behind counter looked up part. Purchased and walked out to install, wrong part. Went in and was helped by another employee, went through same lookup and he sold me correct part. Prior employee had an attitude about situation. I would try another store to get correct parts and customer service.

  Amber B
8 years ago
I bought a car cover here and lost my receipt. I wanted to take it back because it was too complicated to put on my suv by myself, so I called and spoke with a man up there to see what my options were for returning the item. He told me they can't do any returns without a receipt at all! So I looked up Advanced Auto Parts return policy online, and it clearly stated I could show a photo ID and get store credit without a receipt; I then drove to the store to show them that website and ended up seeing the same guy that I talked with on the phone. He was very rude and kept saying no returns without a receipt. I left and called the complaint number on the return policy website to see if they could help, and the lady I spoke with called the Advanced Auto Parts right down the road from this one (the bigger store near Sonic). They had me come in and gave me store credit without any problems, and I didn't even buy the item at that location! I will never go to this location again because they like to lie to their customers obviously. I will for now on go to the one near Sonic, which is a much better looking store I must say!!

  Lisa Sexton
4 years ago
Very nice and helpful employees that work here! We hate having to purchase parts, but when the need arises again, we will definitely use these guys again!

  Jim Shuler
5 years ago
They are pretty well stocked on common items. Service usually good. Prices in line on most items. Always pays to shop around

  James Lockridge (Jamey)
5 years ago
Friendly staff. Knowlegable about the issue I was having. Store appeared well maintained. I will be using this part store as my go to place although it is not the closest.

  Shame on you
4 years ago
Went in on saturday 15th...12:45 ...left at 1:05... no one spoke to me... looked at me standing at counter... taking my business to autozone today... good customer service guys.. keep up the good work!

  Phil Black
4 years ago
I stopped by this morning for some R134A freon for my car A/C . They keep it behind the counter. I was in and out in no time. The price seemed reasonable.

  Kenya Cherry
3 years ago
This place is way better then O reilly's off of north rocky river. I get the right parts at a dang good price. Joe the salesman help me out alot.

  Consider It Fixed Repairs
2 years ago
20 thumbs up for Mariano and Mark at Advance Auto stores... Always great service and will go the extra it takes to get you going..

  Sandy Whisnant
a year ago
They went above and beyond to help me. 5 STARS aren t enough!! Thank you Mark and your team!!!

  rowdy Chester
3 years ago
This place is awesome my radiator blew otw to work and these guys are the best they helped me get the right part and offered assistance if they could help !

  carroll williams
6 years ago
Very good service. They always have what I need or can get it quick.

  Adam Worsnop
2 years ago
Mark was helpful finding a line adapter after other local stores blew me off.

  Abuu Diwani
5 years ago
I usually shop online and this is the only Advance Auto Party Store that always has items in stock. Their team is very helpful, always.

  Mike D
7 years ago
This is one of the most well stocked parts stores around. I wish the guys at the front counter were a little faster.

  pedro gomez
a year ago
Always buy my parts here for my shop and great customer service

  Amy Smith
5 years ago
These guys are always so helpful . I wish I needed them a little less often !