Jackson's Diesel Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  TA Nance-McCorkle
3 months ago
One hour into our 4 hour Christmas trip our water pump breaks. No problem, we have AAA Platinum Premier & long distance coverage. Called AAA at 4:30pm. 3-1/2 hours later we still do not have a tow from AAA, only promises that we are "in the queue". Called Jackson's Diesel Service and within 40 minutes a tow truck shows up with a wonderful young man! Jaimie loaded our SUV up & took us back home. He was so professional & pleasant. We arrived back at our condo with our SUV safely thanks to Jaime & Jackson's Diesel Service. Thank you so much!By the way, the next morning at 5am, we received that call from AAA, almost 12 hours later.

  Diana Lopez de Castro
5 years ago
Very Rude, Stay away!! this was a few months ago already but never got around to writing the review. I called and the lady who answer the phone was extremely rude and treated me horribly, I couldn't believe my ears. When I tried to explain why I was calling she said something like: You all got too many people calling here.. and she went on to tell me they didn't have the part for my husband's truck after she checked with her husband. I believe this is a family business so she would have to be the owner's wife? I'm usually a very lay back type of person and I try not to let other people affect me but this woman was just sooo rude and entitled and plain nasty. I don't understand how they run their business but I would never deliberately bring my business to them. They need to learn how to treat their customers and just some basic manners and education would be great too.

  Curtis Hargrove
5 years ago
I had a road side breakdown at 11:00 a.m., they were notified and dispatched before 12 and they gave an ETA around 3 hours. At 1630 I received a call asking what's the problem, after explaining the situation I was asked could I bring it to them which I replied no. I was put on hold and when returned they said they'll call back in 5 minutes. Never got a call back or response from them. I ended up getting a more professional and dependable company out of Pembroke NC that came out and did the job and got me off the side of the road up and running. Thank God for Southern Christian.

  Bishop D
3 years ago
Jackson Diesel was terrible. I drove my truck in, they kept it for 3 weeks before they serviced it, when I got it back, it ran for 30 min. Then cut off in the street. They came, got it and charged me 1300 and never got my truck started. I never had any problems with my truck running before I took it to them, now I have to get someone else to fix it and they won't let me have my truck until I pay the 1300. Really bad experience! I wouldn't recommend anyone to go there.

  Jennifer Stanton
5 years ago
I am just blown away at how unprofessional and unethical this shop handled our situation. We were moving from FL to MD and rented a budget truck (I'm sure they know exactly who we are). Our truck broke down in Laurinburg NC. Budget truck (or their "partners in crime" fleetnet) contracted this mechanic shop to fix our truck. To make an incredibly long painful story short our truck was dropped off there on Monday September 24th (because we were told on Sunday 23rd that we couldn t drop it off until the 24th) and the truck remained in their care until September 27th while we sat around and waited for it. We only received a phone call at 4:35pm on the 26th to pick up the truck when the shop closed at 5pm! So we could only get it the next morning. Apparently they reported to Budget that they corrected all the problems we reported but told my husband to his face at pickup that they only corrected 1/3 of the problems. This resulted in budget over charging us and acting as if we "kept" the truck on our own account for longer than it was booked. Budget had the audacity to charge us an absurd amount as a result. In an attempt to prove that the truck was at the shop in their "hands" from the 24th-27th we merely stopped in and asked for verification that it was in their care and on their premises. We were disrespected and completed disregarded. My husband was ignored and "shooed" off.I understand the need to protect your business relationship with Budget but we didn't ask for the key to their safe. We just needed documentation of the dates the truck was on their premises to provide to our bank, that is not so difficult to verify (thank god for satellite, google maps which can verify by image that it was in fact there). It could've been as simple as written down on a sticky note.As a result for being treated so rudely, I hope someone else reads this review and thinks twice in either doing business or sending referral business to a small business that associates with corrupt corporations. For a business their size, reputation and word of mouth is everything. I'm certain the nice people of Laurinburg do not want to be associated with that type of business.

  Peter Foster
a year ago
Whenever I need parts in the Maxton area I always go to Jackson's and they have never let me down always has what I need to get the job done

  Lance Wengeler
6 years ago
I will not take my personal diesel here anymore. Their prices are reasonable but I have had nothing except trouble with them. From having my truck here for months without even being looked at, dirt and grease all over my interior, to a missing brand new $350 hitch.

  Donnie Jordan
2 years ago
Great people ,good service ,and the best diesel mechanic around. Their big wrecker trucks have pulled my 18-wheeler a few times. They also do my annual inspections truck and trailer.

  Kevin L
7 years ago
Very high prices, they lie to get your truck in their shop, and very arrogant personnel who act like your bothering them by calling. Used this truck shop to have the oil changed in my 2002 Sterling Dump Truck with a C7 Caterpillar engine and my 2016 International 5900i with a Cummins ISX while we were out of town doing storm work for CSX Railroad. Charged me $900 for 2 oil changes! When I questioned the guy on the phone about the high cost, he stated that it was because of the Synthetic Oil I use in the new truck. That still didn't explain why it was $350 for my 14yo truck. Will never use these price gougers again!

  roy locklear
2 years ago
They will lie to you and string you along unprofessional and they have attitudes will go spastic on you. When you call to check on the job they are doing for you they act like you are bothering them.

  M.S.
a year ago
Awesome towing company with the big trucks. Some of the best diesel mechanics you will ever find.

  Landan R
8 months ago
Jamie and Stacey helped us out in a pinch, great guys.

  Michael Huffman
2 years ago
Kept truck for 9 weeks had a different excuse every week why it wasn't done needed half money down which wasn't a problem took them a check that they immediately cashed then said they could only take cash for remaining balance so you go figure!!!!!!

  Jennifer Stevens
5 years ago
Within in one hour and twenty minutes, my 26' moving truck, was pulled out of rim dip mud, repositioned to a safer place. Wonderful service!!!

  Sam Woods
a year ago
Very helpful. They didn't have what I needed but they sent me to another place that did.

  Steve Rockwell
5 years ago
Had them press hendrickson suspension bushings in for me and it was a good job at a fair price. Also carries a wide range of tools and equipment for retail sales.

  William Durham
8 years ago
Great guys that do great work and a very fair price..... Will stay over to help anyone.... I tell everyone about them they are dang great!!!!!!

  Mark Dameron
7 months ago
What a GREAT SERVICE!!! THEY ARE ALWAYS AWESOME!!!

  Bruce Glionna
3 years ago
Rank amateur at pulling a stuck vehicle, ruined and left the road a mess, then when i said something tow guy went off the handle. Super lazy and unprofessional

  James Wooten
a year ago
Broke down close to there shop heading back home from vacation. The owner himself got me back on the road. And it was after hours.Service: TiresService: Tires

  Donna Nealis
6 years ago
Everone here was very kind and helpful when my mother had a car accident that sent her to the hospital and her car to their lot.

  Cortez Hogan
6 years ago
Super Great Work, Go There an they will get the job done fast an right.

  Lillie Tyson
4 years ago
These are the most rude and disrespectful people that I have talked to in a long time. They need to go out of business.

  Nathan Harrison
2 years ago
Helped me out. And taught me a lesson on caging brakes.

  Justin Jacobs
2 years ago
Awesome mechanics, very knowledgeable and great service.

  Green Ninja
3 years ago
Good Service Great prices good timeServices: Battery service, Motorcycle towing, Car lockouts, Special vehicle towing, Long distance hauling, Fuel deliveryServices: Battery service, Motorcycle towing, Car lockouts, Special vehicle towing, Long distance hauling, Fuel delivery

  Ladoo Baibai
6 years ago
They are very nice and helpful people

  Maurice Harris
2 years ago
Great service and great people

  Paul Black
3 years ago
Good fast service

  Lynn Swindell
a year ago
Service was good