Cox Automotive and Wrecker Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bob T.
4 months ago
Driving 500 miles to Cox's for a BMW 530 front clip. These are very friendly and professional people. Would highly recommend Cox's no matter where you live. Thanks everyone for a brilliant job!

  Leslie Brayboy
3 months ago
Great,very helpful staff, owner is a great guy, and will go out of his way to help you.very reasonable prices on parts, accessories and wrecker prices,best around .Thxs Jz Trucking maxton nc

  Kochia Utter
2 months ago
Mr. Cox and company are truly awesome people. Easy to talk clear communication and a big selection. Yard is very clean can see all vehicles. I had a wonderful experience here so I just want to thank you all for your awesome service. Be Great On Purpose for a Purpose

  Este' Moore
9 months ago
God gets all of the glory for the greatness that He has allowed to happen at Cox Automotive and Wrecker Service. The owner, Kelvin, and one of the drivers, Chris, are men of God, and I pray for continued peace, protection, and prosperity over their lives, the company, and the trails and roads that they will travel. They helped my family and me during a time we really needed them most. They are courteous, respectful, hardworking, skilled, and knowledgeable. Most of all, they are dependable. My heart is full of joy because this staff is a true example of what serving God through your God-given gifts and talents means. May God continue to bless each of you and this company!

  Crystal Lewis
3 months ago
Drove 10 hours to visit this establishment. They were super friendly and helpful! Appreciate them greatly!

  Sarah Shaulis
a year ago
We broke down with 4 kids on a cross-country vacation.These guys were the first ones to say they could come, and they showed up quickly.Our experience with Chris was so good. He was so kind to us in a bad situation that I actually cried.Thank you for being a business that cares about people, and shows Southern Hospitality. You made our bad day a little bit better.

  Anthony Voci
a year ago
We were involved in a serious accident on I 95 at 3 o clock in the morning and Kelvin, the owner, came personally and took great care of us. He drove us to a car rental agency so we could get on our way. We are eternally grateful for his compassion and professionalism anthony v, Philadelphia Pa

  marcus mcpherson
a year ago
Cox Automotive is hands down best place ever. It was my first time going there last week from Fayetteville NC. As I arrived I was welcomed by friendly staff. As to my surprise the staff even had a mechanic pull my parts from the car. I highly recommend this place for your car parts needs. I also love the nice dog they have in their office, super cool.Marcus McPhersonUS Army Ret.

  LM Bullard
a year ago
Great place to find the parts you re looking for as well as great customer service. Also if you have a question about anything just as Kelvin he s been in this business along time and has a lot of knowledge about his business. Thanks for all you do. Mike

  Dave Baker
2 years ago
I have to tell you I was very pleased with the price of my transmission and how quick it was shipped. Then after it was in for about 4-5 weeks it went bad. Knowing how long of a process I figured this would be to get a refund I was extremely skeptical and just knew this was not gonna be good. Imagine my surprise when I spoke with the owner I had my refund in 3 days with absolutely no issue. That is unheard of in today s world. Thank you Cox!!

  CloudyOreos- Dead channel :3
4 years ago
Just left Cox s with the parts I needed needed to finish fixing my car. Let me say that this was my first experience with buying auto parts and I m glad it was here. Great people who work in this shop and who look to please their customers.Their prices are extremely affordable and they don t look to squeeze you for every penny!!!!For those saying they rushed you off the phone AFTER they told you they don t have the part...Trust me! These guys are busy!! Answering thousands of phone calls a day. Do you think they have time to chit chat about parts they don t have?I 100% recommend this place!!!

  Amy W (Mother of 3)
2 years ago
My family was about half way into our trip to the beach when the drive shaft fell out from under my diesel truck while towing my 26ft camper. The state trooper that came to block traffic suggested Coxs to me after we were quoted a 2 hr wait from my insurance towing company. Luckily enough, they were willing to let Cox's take care of us who was quoting about 25 minutes. I was pretty concerned about finding someone competent and skilled enough to handle my rig but these guys blew me out of the water. We were expecting to need 2 trucks to haul the truck and camper.. not Cox's! They came out and were able to do it in one shot. Almost 20k lbs of equipment was safely transported 100 miles with no problems. What really impressed me was the driver's ability to do a u turn with the rig and made it look easy. The 3 guys that we dealt with were very professional, and polite and you could tell they took pride in their work. They spent almost 45 minutes making sure the rig was hooked up and seated just right to ensure my girl and her trailer got to where we needed to go without any more problems. Once we got to our campground, the driver expertly maneuvered the camper into the spot, then assisted in taking the truck to another spot as requested by the campground management.We make this trip regularly and I know I'll be calling them again if I ever need help. Its too bad they aren't located closer to my house!

  TravyLouWho
5 years ago
This was the only shop that carried the part i needed. Others were hundreds of miles away. I made the hour long trip to go see these guys and was not disappointed. The product I bought was in fantastic shape and the price was unbelievably low compared to other shops. The staff was super friendly and made me feel welcomed instantly and even brought the part to my car for me in a matter of minutes! They have my business for life. Thanks guys!!

  craig hazlewood
a year ago
Great price, received in just a few days, received not broken, nice staff. Will check there first next time I need a car or truck part. Very easy to deal with. Thanks

  Mildred Leggett
4 years ago
I have had the distinct pleasure of using the services of this business many times through the years. I can definitely say the service is superb. They have proven to be good and honest people. Kudos to the employees of Cox Automotive and especially to Kelvin Cox........

  Nichole Honeycutt
3 years ago
I love Cox Automotive! Everytime I need something for any of our vehicles I call or come here first. Always have the nicest people that work here.Also if you need towed and I have needed it you can call them anytime. Love y'all

  Guianna Webster
4 years ago
Who ever knew that you could still find such a stellar establishment with genuinely kind employees in 2020? From my first phone call, the staff handled me with such care and actually talked with me about my vehicle issues.I didnt get the part right away, but as promised, it was awaiting to be picked up. Believe it or not,they even helped me locate a mechanic,that wouldn't charge an arm and a leg also.The service is spectacular!If they dont have it,they will get it for you. From my experience,the owner has built this business on integrity and it sure does show!THANK YOU!

  Lisa Moore
3 years ago
Cox Automotive has extremely excellent customer service. My husband had a tire blow out and the rim needed to be replace. We live in Florence, SC and I called around to our local salvage yards and got in touch with Turner's Auto Sales. The kind gentleman I spoke with conducted a search to find the rim we needed near our area. He found one located at Cox Automotive and even gave me a number to reach them. He told me to ask to speak with Justin. Justin was extremely helpful and had the rim in stock, so my husband headed to Maxton, NC to pick the rim up. With all this being said, thank you Justin and Cox Automotive for being so kind and helpful. Your time and exceptional customer service was greatly appreciated!

  Fredricka Huskey
3 years ago
Very nice people. Very professional from start to finish. Easy process. Kevin, the owner is down to earth & does everything he can to help. If you need a tow, or just parts for your car... GIVE THEM A CALL.

  Ethan Bennett
3 years ago
First things first... Anyone who would leave this business unhappy for any reason or leave a bad review forgot to take their meds! Or you ve just got to be having a horrible day. Anyhow, we were on our way out of Charlotte after purchasing a VW bus and headed back to SC. My nephew had been searching everywhere for a passenger fender for his escalade so he d decided to search the old inter web and ran across Cox Automotive. He called and asked them if they d hold it and we would swing in and grab it on our way through. When we arrived there 10 minutes before they close. Without any hesitation, they sent the guys to pull the fender. As we were waiting on the part to be pulled, we were greeted by the owner Mr. Cox and he treated us like we were family. It doesn t get any better than the way we were treated so if you had a bad experience, Please give them another shot. Everyone has an off day.

  Kellie Paton
3 years ago
Cox Automotive and towing deserves 1000 Stars!!!!! We were broke down on I-95N and they were there for us when we needed help the most! They took excellent care of our motor home when towing it and made sure they did it right not to damage it in any way! They were quick to respond and could have taken advantage. Angels sent from above, Truly my hero s of the day! THANK YOU! <3

  Farrel Mclaurin
6 years ago
Super friendly people!!! I came in looking for a antenna cover for my daughter's Kia Optima. They said they had 1. The guy went out and found it AND gave it to me free of charge. I am very appreciative of his help and I will recommend his place of business to everyone. Thanks again!!!!

  Mark Blue
6 years ago
Very reasonably priced parts. My first experience was pleasant and the staff were all very friendly. I've never seen a salvage yard as clean and we'll organized. I seen a review about needing a 4x4 to get on the lot but I can say that while I was on the lot they had an employee on a motor grader leveling the roads between the cars. I've never heard of anything like that and most places I would be scared to drive a decent vehicle. That's not the case here. The only thing I would change about this crowd is they need to be converted to ford lovers lol.

  Marjean Venjohn
3 years ago
Fate landed us literally across the street from his business with a car full of kids and everything you need at the beach. Our tire was going flat and it blew out right there! He was so kind! He and his wife were dressed up getting ready to leave but he took the time to help us replace the tire because the spare was locked up under the car and we couldn't get it out. He truly went out of his way and they were both the best folks you could meet! We could not thank them enough!

  Eddie Everett
6 years ago
I've used it place several times. There were times when the part I needed was not a big deal and Kevin gave it to me. The last part I needed was a starter and because of my inconvenience he gave it to me. So I have nothing bad to say about them. The staff has always been friendly and courteous to me and others while I was there.

  Shaun Loftis
6 years ago
Great experience!! These guys had a hard to find part for my pontiac solstice. I showed up and 3 guys were happy to help and point me in the direction of the car. Then when I was done, the owner said I could have the part. Didn't charge me a dime. I'm from indiana and I WISH yards like this were in my neighborhood! I would do business with these guys any day.

  Tammy Bell
5 years ago
I was so pleased with the service I received when I went to pick up my part today. The staff is so friendly and easy to work with. They don't try to get over on woman like other places do. I will definitely go back again .

  Felicia Bethea
5 years ago
I enjoyed my experience with them. The staff is so nice and very friendly atmosphere. The part was inexpensive and gave me recommendations to where I could have the put on when I asked. I will be back for other parts soon.

  Kyle Kelly
8 years ago
Wouldn't do business with them if they were the last parts dealer on earth! Checked online and it said the part I needed was in inventory. So I called to verify. The guy didn't even give me a chance to finish saying what I needed before he says it's all ready gone! He acted as though he doesn't like money which I was willing to rush and give him for the part. If you're going to run a business how about have a good attitude. Please avoid this place. Also I read the bad reviews on yellow pages but figured I would still give them a shot. The reviews were correct! Terrible customer service!

  Kristina Anderson
5 years ago
My uncle sent me here about 20 years ago for parts. They are good people and very friendly. They will help you any way they can. If they don't have the part they will find someone who does. Well worth the time to call them for spare parts or anything you need for your cars and trucks. Thanks.