Nissan of Lumberton Service & Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shawn Day
a month ago
Mike in the Service Department was awesome as always. Had an oil change, tire rotation, cabin filter replacement and because I went over 100,000 miles a tune up and everything that goes with it. Great service, dedication to getting it right the first time is why I only go to Nissan of Lumberton!!!

  Kyle Brubaker
2 months ago
They don't stick to appointment times so be prepared to wait 2+ hours for an oil change even if you made your appointment a month in advance.

  Rose McDougald
a year ago
My appointment was at 10:30 and I arrived at 10:25. I sat in my car for 30 minutes, waiting to get assistance. I finally decided to get out of my car at 10:55 and take my walker out of the back seat, when someone finally came over and asked me if I needed help. The whole 30 minutes, while I sat and waited for help, there were numerous employees walking around outside. I was there a total of 3 hours. If I would not have had to go through that, I would have rated the business 5 stars.Service: Oil change

  Diane Marshall
a year ago
I sit in the waiting area while my oil was being changed. The waiting area is very clean and quiet you can read or watch television as you wait and time goes by really fast. I must give them a A+ because the restroom is also very clean and smells clean it did not take them very long to do the oil change in my car I enjoyed the waitService: Oil changeService: Oil change

  Anthony Poe
a year ago
The staff that works for the service department go above and beyond to reassure its clients of their ability to correct and rectify any issues ongoing with their vehicles and a Swift and prompt manner. I think them once again for servicing my vehicle and reassuring me that whenever I visit I know that I'll receive nothing but the best from them. Great job team!

  Renee Williamson
2 years ago
I love the dealership and service. People are always nice and helpful. Only problem I had, was the amount of time I had to wait for a simple oil change. Took right at 2 hours. I had an appointment and was 10 mins early. But other than that, I recommend them.Service: Oil changeService: Oil change

  Courtney H. Lowry
a year ago
For 5 years I have had a contract with Lumberton Nissan for my oil changes. Normally I have to wait two hours for my service. Maggie is a newer addition and she had me out of there in less than an hour. Maggie deserves a huge round of applause for her hard work!!!!!! She s a blessing and much needed there!!!!!!!!Service: Oil changeService: Oil change

  DARLENE BASS
a year ago
This is the best dealership ever!! Bought my car a year ago from Mr. Dean and was not stressful at all & Dewayne in the service department is the best! They take care of my needs and make me feel like a valued customer. Love these guys!Service: Oil changeService: Oil change

  Timmy Ross
2 years ago
I went in with a small Honda that was uncomfortable, they had me out in hour half with royal treatment. Thanks guys

  Tilisha Mayhue
a year ago
I came in at my appointment time and was greeted by customer service. My service was completed in a timely fashion and I was satisfied. My time is valuable and I do not like to wait. That is one of the main reasons I keep coming back.Service: General repairs & maintenanceService: General repairs & maintenance

  jason locklear
a year ago
Disappointed when I got home had my husband to check an then change my oil again to find out that they didn't change it after all, when getting back from nissan lot. My oil came out still black an the filter even looked older.. They also wouldn't stand behind the warranty an fix my sunroof which never worked since I bought my Expendition and salesman telling me to give them 45 days then they would check it an fix any issues.Services: Auto sunroof glass replacement, Oil change

  John Greene
a year ago
The very best customer service and kindness I have experienced in a long time., with any business. Friendly, but not tooo Friendly like fake Friendly or unprofessional Friendly. Nice to see how much diversity among the workforce....and everyone was just as kind and nice as could be....thank you, thankyouServices: General repairs & maintenance, Auto engine diagnostic, Vehicle InspectionServices: General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection

  Anthony Faulk
3 years ago
Service manager who took care of us today was very helpful and informative. He kept up to date on our vehicle and we were so pleased with all the time and work he done. Job well done!!!

  Eleanor Walters
a year ago
I HAVE REALLY ENJOYED MY SERVICE DEPARTMENT - DWAYNE HAS BEEN HELPFUL AND HAS PROFESSIONAL AND EXCELLENT CUSTOMER SEVICE SKILLS EVERY SINCE I PURCHASED MY VEHICLE HE HAS BEEN GENEROUS AND HELPFUL IN ALL KINDS OF WAYS!! MAGGIE HAS BEEN AWESOME ALSO THANK U ALL SO MUCH FOR EVERYTHING YOU HAVE DONE SO FAR KEEP UP THE GOOD WORK!!Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Florence Bethea
a year ago
Had routine oil change and discovered my tires were worn and I needed An alignment. I was Very pleased with the professionalism of the staff and cleanliness of the dealershipServices: Tires, Wheel alignment, Oil changeServices: Tires, Wheel alignment, Oil change

  Victor Robinson
2 years ago
Could not ask 4 more They check every under the hood and under the car without being asking. They even gave a printout and explained what was done.i would send any one there to bu a card..Easy payment Sales man JAMES really did me a favor. No pushing, he made me glad to by a Nisson

  Anita Jones
2 years ago
It was ok my appt. was at 10:30 it was after 12 when I left that been said I understand it is a busy place and the atmosphere there is very nice. They make you feel at home.

  Gary Mckinnon
6 months ago
I have been customer nissan of lumberton since 1991

  Donnie Hardin
a year ago
Staff is very nice. But it took an hour and 45 minutes to get my oil changed and I had an appointment.Service: Auto maintenanceService: Auto maintenance

  Lynn
a year ago
It's very friendly but I just don't understand why they book a oil change every 15 minutes when it's takes about 2 to 3 hours of waiting to get it done Service: Oil changeService: Oil change

  destiny chavis
3 years ago
My experience buying my car was great, but the service I experienced after I made a referral was horrible. When you buy a car they tell you you'll get a referral fee. I referred a friend of mine and was there when she purchased her vehicle. The salesman said he'd make sure I received that fee and I also talked to Tony who finalizes the sale and he said he would get it taken care of. I've talked Tony, the lady who handles the referrals, and a manager and because the salesman didn't "put it in the contract" there's nothing they can do. It's not fair to your customers when you make a promise for an incentive and you can't fulfil that promise because of it not being mentioned within a contract. I love my nissan and the service I receive when I get my vehicle serviced, but I'll never refer anyone else to nissan again.

  Becky Blue
2 years ago
Curtis was very helpful and wanted to make sure everything was right with my car before leaving with it. Will definitely do business again.

  Shauntia McLeod
a year ago
Maggie was excellent from the time I arrived at the dealership until service was over. She gave recommendations on what was next and very formative.Service: Oil changeService: Oil change

  KIMBERLY MCKOY
a year ago
Mike did a great job as usual. It is always busy here though so it's usually a couple hours plus here, that is the downside.Service: Oil changeService: Oil change

  Vickie French
2 years ago
Was met at the door by Curtis Moser, told him what I needed done, my truck was finished in a decent time for a wonderful price. Thank you Curtis!!!!! 5 stars!Service: General repairs & maintenanceService: General repairs & maintenance

  Jennifer Stanley
2 years ago
I purchased a 2021 Kia K5 from these guys on Dec.31, 2021. Everyone was extremely nice and helpful. I received excellent service and made a great deal!

  Kimberly Jacobs
a year ago
I go and get free oil changes because I bought my suv there. They have a nice waiting room with comfortable couches and a tv.Service: Oil changeService: Oil change

  Jay Lampe
a year ago
They replaced the alternator in my truck. They honored a 3rd party warranty where others wouldn't. Big Mike was great !!!

  Kathy Gabriel
2 years ago
Wonderful dealership they worked so hard for me, Mr. Pete was the best salesman I've ever had. I now have the car that I love. I would go back if I ever want another car. Thank you

  Tim Rahl
a year ago
Schedule a oil change at 8:15 in the morning. Didn't leave until 10am. Don't know why a scheduled oil change would take almost 2 hoursService: Oil changeService: Oil change