Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Samario Robinson
2 years ago
I must say overall great services. Came in for a battery replacement. John and the other staff were kind and receptive to my concerns. The crew provided me a variety of options for my battery replacement needs. The only downside was the lack of cell service inside the building. With no customer wifi access available, people may be missing opportunities to save with the stores online deals.

  Curt V
4 months ago
Placed my order online. When I arrived, my order was picked and ready to go. I had work to do on two vehicles so I had quite a bit of merch. The fellow who retrieved and completed my order even helped me haul it out to the truck. The folks there were super friendly. Can't ask for much more from your auto parts supplier.Update 12/2/23: Needed to pick up a new trailer ball. I got the wrong one. Totally my bad. Brought the original back with receipt. I exchanged it for the right ball. No problems. Super easy. Advance hooks you up even when you're the problem. Thanks Advance.

  Paul Short
2 months ago
They are pretty good for the average consumer, i suppose. For the automotive professional? Not so much. Especially if you're not high volume. The commercial department has awesome service. If you're high volume it's pretty good

  George Nicholas
5 months ago
They had my part, very friendly. Store is very clean

  Johnny Sibila
8 months ago
Staff is great, took the time to get my speed perks ap goin, & it paid off big time!

  Lindsey Dockum
4 years ago
Mike the manager was very helpful. I had no knowledge of the issue I was having and he explained so I could understand. There was also a EXTREMELY rude customer that came in trying to argue about something while he was dealing with me and I was amazed at how he handled the customer so professionally. Until you work in retail you have no idea how much patience it takes to deal with extremely rude people trying to pick fights for no good reason.

  Joshua Ford
a year ago
The staff were friendly and courteous. I will definitely be returning to this location more often.

  ezridr1234
6 years ago
I'm not one to hate on advance Auto but dam they really screwed up on this one. Mistakes are expected from time to time we all know that.But this time around was a bit too much so I had to give a low score.Losing my pre-ordered parts twice and never calling to tell me they were received in the first place was going to far. It literally took me two months to receive two cables I ordered through this store and a total of 3 orders for that same part.

  Alan Davis
3 years ago
The end of customer service. I go in there at 9:30am on Friday. No other customers there except me. 2 people behind the counter working at their computers. Im standing right in front of one and directly in view of the other. I continue standing for 2-3 minutes. Neither looked up, or asked if they could help me or even "I'll be right with you". I needed a new battery. So I walked out. I went just down the street to autozone. Like night and day.

  Jesse Williams
4 years ago
The staff here is amazing. I drive from Raleigh to go to this store just for good atmosphere and amazingly friendly staff. If you want good help ask for Jessica, Tori, or Shauntina.

  Johnnie Johnson
a year ago
They was very helpful very nice product was a little low but overall better under new management

  Burly Bob
5 years ago
Great service. I rented a ball joint tool, got home and realized the threads were damaged. I went back to the store and the people were great and swapped out some parts so I could get the job done.

  Kerry Hawkins
4 years ago
i couldnt remember what weight oil to buy for my suv John looked it up and said 5w-20 so i bought oil and over $200 worth of parts. Got home and oil cap said 5w-30. went to exchange oil and John wanted to argue about it. So i showed a picture of oil cap with 5w-30 and he said someone must have put wrong cap on it,wrong. I said i am getting the correct oil left 6 qts of 5w-20 on the counter and grabbed the correct oil and headed to truck to load it and he came out and grabbed me knocking the oil to the ground and roughing me up. This was a even exchange and i had the $230 dollar receipt in the truck.John said i was now banned from the store so i now shop down the street and will never darken their doorway again

  Laura Kahle
5 years ago
I really like Advance Auto Parts because they seem to be on point with everything except for the one in Louisburg. For over a year now they no longer have a scanner to scan Vehicles they keep saying that they're going to get it fixed. Maybe it's because of the low-income townhome but they're really need to address this issue so I'm no longer going to go shopping there until someone else post a comment saying that they have the vehicle scanner fixed I will no longer do business with them anymore

  Edu
5 years ago
Guy claims thier equipment isnt working for a simple Check engine light. smh HOW! I'm sure you can open a brand new package and be back in business smh. I'll never visit this location again or at least i womt do business with him.

  Cameron Ball
5 years ago
Great customer service. They are starting to get people in there that actually know what they are talking about. Will continue shopping with them.

  Michael Nastasi
7 years ago
Nice staff. Love the rental tool policy, buy tool at full price, then return for full refund at any time, no deadline to return.

  Geto Boy
2 years ago
In and out normally very quickly, great location and for the most part good customer service

  Derick Edwards
6 years ago
Always keep a good inventory. If you call ahead, they will even pick your order and have it at the counter when you arrive.

  Corey Edmonds
3 years ago
Great team inside as of 9/9/2020. Very helpful with getting parts for my custom truck build.

  P-Dub
5 years ago
Jim is always friendly and willing to help. I use this location loyally because of the excellent service.

  probablecause reasonabledoubt
6 years ago
Great customer service! I usually prefer Auto Zone, but this particular Advance Auto has very helpful & knowledgeable employees!

  Donald Stem
7 years ago
Staff ordered a part and told me it would be there the next morning. It was not there and they did not call me to inform me it would not be available. Went to auto zone and they had the part on stock and about 20 dollars cheaper. Advance auto lost a customer.

  Ryan Spivey
3 years ago
Advance Auto seem to have whatever part I need in stock there in the store and if not best believe they will have it the next day.

  Lisa hayes
2 years ago
Customer service was great went in and got my Dodge decal...

  Marty
5 years ago
Mo parts than a junkyard I mean better not mo

  Cowboys
5 years ago
I have been going there for years and always have what I need if not they will order it very good service and they have good help working for them

  DV Phil
a year ago
Great customer assistance,clean store, good variety of products.

  Mcloven
5 years ago
Went to get my car battery replaced because its under warranty they did everything possible to not honor the warranty to the point 20 min later I just walked out I will never go back

  rbj phone
4 years ago
Very knowledgeable staff, good diagnostics and area knowledge of local repair experts