Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kaylee Patterson
2 weeks ago
Store manager is no where to found. Came here three times over the last week to talk to store manager about getting a commercial account and to create a relationship with the store. Was told twice the store manager had either left early or did not come in that day. I had come in at random times between 8:30am and 4:30pm, the hours I was told he worked, and he was not there.When I was told the store manager was there, I waited over an hour to talk to him. I was told he was in the bathroom, yet did not see him for an hour. Employees up front were helpful and kind, but were overwhelmed with customers with phones ringing off the hook.The environment was chaotic and the employees are obviously understaffed. Not their fault. Surprised that the manager refused to help. Disappointed. Took my business to O Reilly s down the street.

  J L
3 months ago
Always helpful. If they don't have something in stock, they find it for you.

  john coates
4 months ago
I got my battery tested the gentleman didn't seem like he really knew what he was doing told me my battery was good double checked it and the battery was bad.

  Doug Tippens
a week ago
Sydnee was very helpful and I got what I needed

  Wayne Brooks
a year ago
Went there Saturday and older guy talking to the lady at the check out and 2 workers walking around the store and I waited for about 3 min. and left cause they where about something I did but it wasn't about parts so I went up the street and they helped me as so as I walked in O'RILEY is the best.

  Julie Stevens
a year ago
Very helpful guy in there! He helped us make sure our wipers were just right. Even had to try a second size.

  James Richardson
a year ago
They had the part, but unlike oreileys, they didn't know which rear end the truck had by truck options. We had to match up parts to figure out which one we needed, and it was a $16 part vs oreillys $2.50

  Bigman Nuke
8 months ago
Should ve went to oreillys auto-parts, Terrible service today, I was hoping to purchase something but when I asked for help checking out no one came but instead chose to have both cashiers looking at a computer instead of helping people check out waited for 10 mins no luck do not recommend

  William Bazemore
a year ago
Worst customer service. The older skinny guy needs to learn how to talk to people. He was rude to the people in front of me and made a smart remark to me. NAPA will get my business from now on.

  Sandra ward
a month ago
Very friendly atmosphere .

  Mark Grigg
2 years ago
So you get 2 guys that if you don t have a part number cannot help you. Got the bearing, ID/ OD and depth. No help.Went to O riellys they broke out the calipers and found 3 options.Want carwash soap. Come here. Want to work on something, don t waste your time.

  Terrie Burch
4 years ago
My battery died. It was my fault, I killed it. Called AAA and they jumped me off recommending that I get a new battery. Recommendations came in for Advance and I took it. Price was good and the salesman installed my new battery and disposed of the old one. Nice employees

  HT Perry
3 years ago
Very good staff, good service.

  Shawn Saffran
2 years ago
Worst customer service EVER! I traveled from Albemarle to Locust to get a part because Locust had it in stock..i arrived in the store at 8:45pm , and the guy said he wasn't going to look for the part tonight to come back tomorrow. I WILL NOT BE RETURNING to this store. Id rather order my part online then deal with ignorant, rude employess.

  Toxicity Xx
2 years ago
trash service, told me part would come next day and still didnt have it 3 days prior, so I had to pay the shop I was taking my car to, to order me the part instead, let alone the part that ended up needing replacing, came from this advanced in the first place and results came back as the part was defective, if I wanted to waste my time this much I wouldve went to a junkyard for scraps

  Brian Eudy
3 years ago
This place has the absolute worst customer service I ve ever experienced. My 18 year old sons friend was broke down on the side of the road. They called about getting parts and told the lady on the phone that they were on the way They pulled in the parking lot at 9:00 pm and the employees would not let them in!!!!

  Shane O'Toole
5 years ago
This place is phenomenal. Sam has replaced both mine and my Wife s car batteries and the hospitality and willingness to go above and beyond is amazing. This store just got a lifetime customer

  Charles Felix
2 years ago
Had everything I needed. The lady working the register had a bad attitude when I asked a question. Other than that was fine.

  Eugenia Bowers
a year ago
They did a great job making sure I had everything I needed.

  Angel
3 months ago
Silvery helpful staff

  Rodrick Barbee
10 months ago
Always very helpful and a good team!

  anthony holman
4 years ago
Employees were very helpful. Went above and beyond. even tho I'm sure they didn't want to be there on Easter Sunday

  Rajeen Nabid
4 years ago
Fast in and out with the friendly, knowledgeable staff. Hard to see from the road, though. The building isnsirrounded by trees and only has one entrance a bit offset.

  Sandy Thompson
5 years ago
Courtesy and very helpful. Changed my tail light so I wouldn't get a ticket. No change. Thank you for your service.

  Bret Straughn
4 years ago
Wife and I came in for a battery. These people are golden. Pater, Hailey and Tonya went above and beyond to take care of us. Ended up getting a set of wipers, too.

  Morgan Holden
2 years ago
Employees were standing in the doorway smoking as customers came in and out. No masks, no interest in customers at all. Two employees stood on the sidewalk making inappropriate conversation while the woman literally held the door open with her body while smoking a cigarette. When customers arrived she made no move whatsoever to get out of their way or even move her cigarette away from where they were walking.

  Sheila Smith
3 years ago
The lady worker came out & replaced our windshield wipers & she was fast & did a great job!!

  Lowell Eddins
2 years ago
No help finding parts , rude personal work knows less than I do about truck parts than I do

  Lea Klingenschmidt
2 years ago
Very pleasant and understanding employees, thank you Aaron.

  Gary Huneycutt
7 years ago
Gives you the right part 98% of the time the first time. And great prices as well. Will match any competitor's price.