John Hiester Chevrolet of Lillington

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cody Higgins
a week ago
I went into the dealership expecting the worst as it was my first time purchasing a vehicle solo. I was pleasantly surprised with how good the staff was. In particular, Misty, made the experience easy, quick, and without common stresses that are portrayed with dealerships. Even if I live 1000 miles away, I would travel back to Lillington, NC to purchase a vehicle from them.

  Janna DeCamps
a month ago
I bought six cars in the past, but my recent experience with John Hiester Chevrolet was by far the best! I had contacted numerous dealerships asking for best pricing upfront, but they all wanted to haggle with me and inquire about other offers. However, John Hiester was different. When I spoke with their sales manager David, I told him I did not want to negotiate and requested to be offered the best deal upfront. He immediately gave me an offer that was way better than any other dealership!My salesperson, Misty, was very sweet and helpful. She arranged an excellent price for my trade in, gathered all my documents via email & text, and had all my paperwork ready when I arrived. Cody helped me set up my Chevrolet app on my phone, OnStar in my car, and walked me through all the features on my Tahoe. While I was waiting for someone in the finance department to finalize all the paperwork, the General Manager Keith checked on me and we had a great conversation about hunting. William helped me with the financing paperwork, explaining each document and answering all my questions. I was in and out in less than an hour and half!The team at John Hiester is AMAZING, and this dealership is top-notch!!!

  Nathan Mosher
a month ago
Very professional group of people, worked well with me to get the best deal possible as well as knowing my range/flexibility options. My only issue was finance having my credit ran 4 times. I understand things happen but that should be avoided. Love the car and the sales team was phenomenal. Caleb worked well with me and understand the needs my family and I needed for the future, still glad I chose Chevy

  Michael Phillips
4 days ago
Wonderful experience! Professional, personable staff and manager. No pressure sales, just a great experience. Our sales professional, James Castonguay, was terrific We will be doing all our car/truck business with John Heister of Lillington from here out. We will definitely recommend them to friends and family. Thank you so much for making our purchase pleasurable.

  Jason Alfano
a month ago
I purchased a vehicle online from out of state. I was hesitant to buy a used vehicle without driving it first. The dealership was very good to work with and made sure that I was comfortable with buying the vehicle without seeing it. It was delivered the next day with no issues and we are very happy with it. I would definitely do business with them again!

  DAVID WRIGHT
a month ago
I called to inquire about a car I was interested in. A young lady named Haley answered the phone and said the car was available. That evening I received two more letters from her saying how pleased she was that we were coming to see the car and how happy she would be if we bought the car. When we got to the dealership early Friday morning she wasn t there, but she had gotten a young man named Kyle to show us the car and go for a test drive with us. He was very knowledgeable about the car and showed us how some of the items on the car worked. We ended up buying the car. Thanks to Haley and Kyle and William the officer.

  kenneth burchett
2 months ago
We experienced a customer service unlike any other customer service before. They brought the vehicle that we were interested in to us to test drive and worked with us until we were satisfied with a selection that met are requirements. Delivered the vehicle to a neutral location to make it easier for both my wife and I to be able to sign documents. A very nice experience in shopping for a vehicle.

  Trace Brazil
a week ago
Had a rotation and balance done as part of regular maintenance , never had an issue before, but now have a shake. Installed a new folding mirror assembly - it would have been nice to clean all the greasy finger prints off the mirror and glass.

  Kim M
5 days ago
Don't buy a vehicle from this place. They first tried to cheat me by not taking off the Heister discount they showed online and I pointed that out to him and they took it off the price. Then I told him I wanted running boards installed and it went in and adjusted the price again and added them into the price of the vehicle. When I went to sign all the paperwork the guy was chatting on the phone and kept sliding me papers to sign and I kept signing them without reading and without him telling me what they were. Come to find out "We Owe You" form was blank. I didn't find that out until just now when I went back through my paperwork. I've been waiting for the last about 50+ days for somebody to call me to schedule time to put the running boards on and I've emailed like three separate people and no one will write me back. I guess they decided since they didn't get me on the discount they forgot to take off, then they would get me for the price of the running boards and make up for that discount.

  John Marks
a month ago
Bought my Challenger R/T here back in October of 2023 after searching around locally to find a 6 speed. The salesman Jordan who I mostly dealt with was great. Great personality and did what he could to try and make the process mostly enjoyable. However everyone else I dealt with at this dealership made the experience dismal and ensured that they will never receive so much as a recommendation from me. Received an absolutely insulting offer on my truck for a trade in, (which is expected at any dealer) and ended up selling it for double what they offered through private sale anyways. All went well until I revealed I had secured outside financing (as anyone financially responsible would) and was treated like pond scum. They even tried convincing me to use their financing at double the interest rate. What a joke. After some hemming and hawing with the sales team, I bought the car. Was made to wait until my finance representative (well known local credit union) physically handed them a check to be able to even be handed the keys to my car, after already signing all of their paperwork. I have never experienced that at any other dealership in my life. Their finance manager gave me an attitude the entire time, the sales manager was rude, and they were reluctant to even fill the car up with gas before I drove it off the lot, and I was offered nothing but a bottle of water over the course of almost 5 hours waiting for that check to arrive. Overall it was a pretty awful experience buying the car. The car itself has been great so far, but if I could forget the whole experience of buying it, I would. Keep in mind you will be treated poorly if not using dealer financing, at least at this location, which I have seen mentioned in many other reviews. I will go out of my way to avoid any Hiester dealership in the future. John Hiester can kiss my Kiester.

  Rebecca Baxley
4 days ago
I won't go anywhere else to buy another vehicle after my experience with Miss Kay at John Hiester in Lillington. She made the entire process fast and painless! I left happy with my purchase!

  Paula Lang
a month ago
Superb customer service!! Excellent team work, great selection of cars, and the delivery program they have is fantastic! If you are thinking about a vehicle from them just feel secure that you are making the right choice!! So get off your kiester and go to Hiester of Lillington, NC.

  Kelly Milella
3 months ago
The best experience I have had buying a car. I was a little nervous following through with my interest when I first saw the truck online because I live in NY, but working with Misty and John- the process was seamless and they went above and beyond to ensure that everything went smoothly. Misty went over all the details and was very transparent- they answered all of my questions and within a week my new Tahoe was delivered to me in NY! (Thank you to David for the delivery! ) Thank you to Hiester Chevrolet of Lillington for making what usually is a daunting experience....a GREAT one!!!!!

  Jack Jaimes
4 days ago
The manager Dave and TJ were a pleasure to work with. We drove 3hrs from Charlotte to purchase a CRV for my dad who is a retired senior. Dave is freindly and transparent, sets a great example for other dealerships- 5 star service.Leaving 4 stars instead of 5 because the finance manager is also the warranty sales representative. We had to wait a good while to close with the finance mgr even though it was a cash purchase scheduled in advance. Then most of the interaction with finance was fending off warranties even though we explained we were at the top of our budget and my dad drives less that 8k miles a year, and we're so far from the dealer. Finance mgr was then a bit annoyed with us.Still, Dave and TJ made it a great overall experience. Highly recommended- thank you all!

  Luis Ceballos
2 months ago
I purchased my vehicle from Kay yesterday and she did a absolute amazing job. Best salesman hands down. Very trust worthy and was willing to do everything to get me the best deal. I highly recommend shopping with her!

  Richard Morgan
2 weeks ago
Purchased a new 2024 Chevy Equinox. Process was seamless and very well executed. Salesperson Kyle was extremely knowledgeable and helpful in the buying process. Extremely pleased with the John Heister experience.

  Megan Lankes
3 months ago
Ashlee Crewe was amazing to work with! She stood out in the rain on a video call with me showing me the exterior, interior and all the features of a car before I made my decision to buy it. She had constant communication with me throughout the entire process, provided honest feedback, and gave me up-front realistic expectations about the buying process. Once the deal was done, she even drove 3 hours to bring me my new car and drove my old one back for the trade. Could not ask for better. Thank you so much for the best car buying experience. My new suburban is the best investment I've ever made!

  Joseph Burbas
a month ago
With over 30 years in the automotive industry, I know all the tricks, and am not a fan of any of them. I knew right away that these guys and gals are quite different. Zero pressure, more than accommodating and very fair. Well worth the 5 hour round trip.

  Jeff Schuetz
a week ago
Very customer friendly. I don t remember the service writer s name but she got us in right away and we picked it up later. Would recommend

  Amy Bass
a month ago
We are very pleased with the recent purchase of our beautiful Tahoe. We have been waiting so long to make this purchase! Keith, Misty, the whole staff made sure we were happy with everything. Definitely recommend getting of your keister and heading to Hiester!

  Devon Bowley
a month ago
Mr trip was absolutely fantastic! They are so very very helpful I purchased a 2021 Chevrolet Trailblazer lt from them a few weeks ago and well it has been far from smooth sailing it was what we wanted we wouldn t settle for any other vehicle and it had some issues but the general manager took care of us so very well we are still waiting on the last thing we were told we d get which was a extended warranty but the price keeps going up and it s hard for us to get the money but not their fault they are trying their best! Mr Higgins and Mr trip have been very helpful to me and my fianc�, and the elderly lady we take care of has never been happier once I get this warranty business out of the way I will be posting my review everywhere and making sure all of my friends and family shop here needless to say you guys have been wonderful and I apologize for us being so annoying I am glad I purchased from here!

  Lee Bond
4 months ago
Purchased a heavy duty pickup used from them. Salesman John Magyar was great. However once management found out I wasn t financing with them seemed like I immediately became a bother to deal with. No one from management ever thanked me for the business. The Finance manger was rude. My truck was delivered partially clean and they never even ran it through their shop. Oil had not been changed. Tire pressures were all different, wipers are shot, so I m sure they didn t even check it out at all. The managers here could benefit from some customer service training. I drove 3 hours to their dealership to buy a truck. I would not recommend the Chevrolet dealership, I was treated better from the Dodge dealer down the street where the truck initially was. Wish I had bought the truck directly from them.

  Shannon Jackson
2 weeks ago
John Hiester of Lillington is the best of the best when it comes to car shopping. This is my second car purchase from them. My salesman TJ is fantastic!! He is friendly, down to earth, honest and does his best to come to the terms that fit your budget. Will buy from again in the future! Thanks again

  Karen Chacon
a month ago
Showed up for appointment and was out in an hour. Was able to sit down inside and work while they did oil change. I had a check engine light that came on and since the machine at auto parts told me what I needed I purchased before appt they went ahead and replaced part. Amazing service.

  Terry Terry
2 months ago
James was great, really down to earth and personable as well as meeting my needs. I can't say enough to speak of the service that I received while I was there. It's like a family there. If you're looking to purchase, they will take care of you.Thank you again!

  Lawrence Astringer
2 months ago
The experience with Kyle was awesome. He was a great family man that plead our case for what we could afford. We definitely recommend buying from John Heister Chevrolet in the future especially if Kyle is store working there!

  Corey Stabenow
a month ago
The technician was great, knew exactly what to do. It's not just Chevys they work on, they work on makes and models of vehicles. Some of the best technicians I have ever had work on my cars. Thank you John Heister for taking care of my vehicle! Also, that old guy Corey is very friendly and knowledgeable!

  Melisa Pasley
a week ago
Misty took amazing care of me and got me on the road in my new vehicle. Everyone was very friendly and made the experience easy and fast.

  Pat Williford
2 months ago
John Hiester Chevrolet of Lillington, deserves more than the 5 stars. I have never felt as welcomed, as I did here. Everyone was so kind, considerate, and eager to help me. I definitely recommend their dealership. They took time to listen, and take action to resolve issues that had been ignored by another dealership. Thank You for a great experience!!!

  sarah landis
9 months ago
The sales staff did a great job on finding me the perfect car. They were all so nice. I will definitely tell my family and friends to go there if they are looking a car. Best experience I ve ever had buying my first car.