Poole's Garage & Tire Services

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Aaron D.
3 months ago
the young man at the front is really nice, but my car was finished hours ago and they left my keys inside. I like to think they only treat their black customers this way, because every other key was in the establishment. The owner also gave me an attitude on the way out and said he was the one to leave my key in the vehicle. Will not be coming back to this establishment, and minorities steer clear from this business..

  Michelle Bennett
4 months ago
Excellent service! Needed new tires. They took the time to quote prices on multiple versions of tires. They walked me thru the difference without any pressure. I waited at the shop and they kept me updated and finished ahead of time.Highly recommend. Professional. Knowledgeable.

  Mancurry Edwards
3 months ago
Poole's Garage did an outstanding job repairing my vehicle. Communication was great and the technicians informed me of the what the issues my vehicle had and the best possible repair methods. All in all, it was a wonderful experience, and I highly recommend Poole's for your repair needs.- Mandel Edwards

  Caramel Goddess
3 months ago
Saw a post on Facebook about this establishment mistreating a customer. Just wanted to stop by and leave my input because I came to this business about a year ago and got the very same treatment. The workers seem to be very nonchalant with different races that come in. Happy I stopped going here, and people like us need to find a better business to give out money to. Sadly most of them treat you just like this one.

  Austin Fitzhenry
5 months ago
100% recommend. I was traveling through the area, so I needed the work done immediately so I could continue on my way. They went out of the their way to prioritize my repairs. They carefully diagnosed the car, priced out everything and explained it to me, and fixed what needed to be done so I could continue my travels safely. They even topped off my fluids before I headed back on the road. I got very lucky in an unfamiliar place to get a fast and honest service!

  James Foster
3 months ago
Despite a small communication error of tire size, they were able to order and install the tires in a day. They also noted a few other key issues and discussed them with us including catching our almost dead battery!

  R. D.
4 months ago
Great service! Very kind and checked on my car right away. I was bracing myself for some repairs but it ended up being nothing. Recommend 10000%

  Mike H.
3 months ago
Service was as expected for a tire replacement. Maybe a little pricey? Customer service over the phone was excellent, though! I would likely call them first for any other issues with my car!**Update** Just had a few more nails found in my tires. Regardless of price, I will continue to bring my vehicle here. It's hard to find people you trust these days!

  Erich Horner
2 months ago
Can't schedule an appointment for a car inspection and they are first come first serve. I got there at 9:45am and they told me they were booked for the day. Glad to have wasted my time.

  Johnathan Lee
8 months ago
We have two cars - a Chevy Malibu and a Honda CR-V. Over the last few weeks both of them have needed a variety of things including an inspection, oil change, diagnostic tests, brake pad replacement and a new air compressor. This place is fantastic for all of those car troubles!They are fast (both brakes and AC fixed same-day) and the communication was honest and straightforward. Poole's took the time to clearly explain each repair and the various options offered and helped me come to the right decision on the AC repair. The cost was good (lower end of a couple estimates I researched)At first I was surprised that they do not make appointments but this helps them work efficiently, with a faster turnaround than other places I've been. I don't plan to go anywhere else for most car repairs!

  Nichele McDonald
6 months ago
I take my car to Poole s all the time. They are very knowledgeable and explain throughly what is wrong with my car or what maintenance they did. While my car was there this last time Carlos keep me up to date on what s going on with my car. Which I appreciated.

  Leandra Dumas
3 months ago
Horrible service and doesn t care about other races cars. My son s car was left outside for hours with the key inside and door unlocked. Owner treated him like badly, and didn t care that he left his car outside to be stolen.

  Kati Sanders
2 years ago
Hands down, the best experience I have had at a mechanic in North Carolina, and in my top 5 of all time. Excellent communication, so pleasant and knowledgeable, great prices and honest feedback. Even their first come first serve policy is appreciated, because if they worked by appointment I have a feeling they would be booked solid all the time and unavailable to a lot of us that have issues just come up and need help.Poole's Garage is a valuable asset to our community, and have made a customer for life. Plus they have pug stuff all over the waiting room, and that is adorable.

  Kassie Weiland
a year ago
These guys were awesome! I had a nail that was not patchable so they tried 2 plugs. Didn't work. They didn't charge me and sent me to a salvage yard where I found a great deal on a used tire. Thanks for the great customer service!Service: TiresService: Tires

  Tiffani J
a year ago
The reviews match this place vibes. I took my SUV in for brake service and explained the history of how my breaks gradually got worse even though they were supposedly new per the dealership 3months prior. They were friendly and helpful, showed me what was wrong, told me what they would do to fix it, left the same day. I was super excited and it didn t cost me an arm & a leg. I think I found a new shop to continue to take my car to.

  Crystal Allen
10 months ago
This is definitely my new go to for my car services. Customer service is outstanding and my car was dropped off and returned to me by end of the day! Pricing was fair and my car drives like new again.Service: Wheel alignmentService: Wheel alignment

  Abigail Houghton
a year ago
Women friendly!!! Many places in the triangle are not Like others have said, these people are AMAZING! Greeted me with kindness, and were not busy the day before thanksgiving. I wrote this review while waiting for my service, that s how confident I was about them

  Andre Morgan
a year ago
Had a bad experience years ago with your company. Figured I would give you another shot. Bad idea! Paid a diagnostic fee for you to tell me there is a cooling system issue with water pump, and you can't repair. How about you change your repair descriptions on your website. What a joke!Response: So you don't have the tools to replace a water pump on a dodge charge? More lies. I paid $80 how much was it suppose to be? Like I said... A joke

  S T
2 years ago
I only went in for an oil change but the experience was pleasant. Hearing the staff interact with the customers coming through the door I realized they have a lot of repeat customers. That's definitely a good thing and a great sign of respectful and good service.I found the staff's demeanor to be friendly and informative. I will be returning to get a second car's oil changed there.

  Belle
6 months ago
Always take my car here they get everything done fast and the prices are accurate.

  Rory Mackin
a year ago
Been there a couple times and always get good service. They have been up front about what they can or cannot do. We also had a miscommunication about my last service which they rectified by taking in the vehicle and fixing at no charge with no questions asked. Definitely recommend them to anyone looking for a mechanic.

  Matt Harris
3 years ago
Very professional. Even though they were booked for a couple of days, which was understable, they put new brakes and rotors on my car with ease. Even after that, they mailed me a thank you note twice, yes twice, about how they appreciated me coming in to see them. It goes to show you that they really value their customers and their reputation. I'll definitely come back here again for any repairs for my car.

  Steve Lamonica
a year ago
Friendly,great customer service and great service. We were down visiting my son who goes to school in Raleigh. My son had a nail in the tread of his tire. I looked up tire service near me and Pooles Garage came up. I read the reviews and decided to give them a try. Rich couldn't have been nicer. He got my sons car in right away and was able to have the leaky tire plugged and get me back on the road in 15 minutes.

  Shearice G
a year ago
Know matter the job I always choose Pooles Garage first. I ve good to really trust these folks with my vehicles. Thanks Charlie for helping me out in a clutch

  Ted Gautsch
4 years ago
I was told this garage had great customer service and handled tire issues as quickly as possible.I stopped in for a tire repair, one of my tires had a slow leak due to a nail stuck in the tread. I assumed the shop did very good work based on the fact the line of customers already waiting before 8am, although they were not able to get me in immediately, I was able to return two hours later to have my tire looked at.I waited in the very comfortable waiting area, they have plenty of comfortable couch and recliner seating in front of the TV.The work did not take very long, they fixed the tire and the cost was more than reasonable. This is a great shop with talented and great people operating it!

  Alvon Scarboro
4 years ago
My husband and I have been there for starter replaced, plugged tire, and recently valve cover gasket replaced. I must say the whole staff were excellent even when I took it back to check my engine light. They knew exactly what to do to fix it and was determined to do just that no matter how much time. Very friendly and knowledgeable. The place has a home feel. The Scarboro's are so happy with their service. Thanks Scott Jeff and all. Have a great Christmas!!! God Bless

  Star
2 years ago
I always have confidence that my car will be fixed properly, and I will not be overcharged. That is why I have been going to Pools for over 15 years. The staff is professional, and courteous. I recommend this business to all of my friends, and now you.

  Mimi Luv
2 years ago
Charlie is wonderful and I always get great service and fair prices at Poole's Garage. They've been taking care of my Scion for the past few years after I ended my relationship with Fred Anderson Toyota due to their unprofessionalism and negligence. Poole's won't overcharge you or make mistakes and refuse to fix them like some dealerships will. I highly recommend supporting local, privately owned businesses.

  Raul Inoa-Perez
6 years ago
What a great experience at Poole s garage today. The effort they put into customer service is very self apparent. After my phone call with them early this morning, they had anticipated the repairs and kitted all replacement parts prior to my arrival this afternoon making it a speedy service. In regards to the repair, they did everything they could to take the load off my wallet.Please do not hesitate to stop by!

  Justin Hasenfus
5 years ago
I can drop off my vehicle at 7 a.m. and have it done by 7:30 almost every time. AMAZING. They always check for other issues and catch things I otherwise would have missed. The front desk gentlemen are always friendly. You can tell they enjoy their job and pride themselves on providing good service. Great job fellas!