Massey Auto Works

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kearn Knowles
2 days ago
My Son was driving our 1971 Ford F100 when the clutch went out. Through recommendations of other shops in the area we decided to have it towed to Massey Auto Works.They had the truck for less than 24 hours and got my Son back on the road.Very thankful for the quick turnaround and extremely fair price. Highly recommend!

  Mike Fit
4 years ago
I had a great experience with Massey Auto Works! Victor and the receptionist (I believe her name is Ester or Hester) were very nice and treated me well. The complete AC system in my 2014 Silverado went out, I took it to the local Chevrolet Dealership to get a quote, I then took it to Massey for the same quote and they were able to save me $800!When my truck was ready, I didn't have transportation to pick it up and I only live 5 minutes away and was going to walk there but it was 96 degrees and they were nice enough to come and pick me up and bring me back to the shop to pick up my truck. Above and beyond customer service, I will definitely be back for my regular services as well now.

  Melinda Borden
8 years ago
Victor and the guys did a great job! They go out of their way to give an honest estimate of what is needed. These guys saved me $1,600.00 over the local dealership in Wendell. What the dealership said I needed was not needed at all and everything has been just perfect so far. Thanks Jimmy and Victor for always going above an beyond!

  James Thacker
2 years ago
This is the kind of place that you will feel more like a friend than a customer. They went above and beyond to help me out with my 67 Mustang. Trustworthy people that's a pleasure doing business with.

  Gina Massey
5 years ago
I can't even make sense of the 1 star reviews. Hard to read! Good grief. This shop is a family owned business that takes pride in it's history of generations of loyal customers. That being said, they stay busy and fill up quickly. They do the best they can to try and accomodate walk-ins along with their scheduled appointments. Leaving a 1 star review because they couldn't work you in is ridiculous. If you want your vehicle fixed right, MAKE AN APPOINTMENT and come see Victor and his team. You won't be disappointed.

  Reba Martin
4 years ago
The staff here were very friendly to my family and I. Heather was very helpful and Victor took care of my car fast and proficiently. The same morning, I got my oil changed somewhere else. What that place failed to tell me was that I had a major oil leak. I'm glad I ended up going to Massey and they caught it. I will be back.

  Justin Turnage
4 years ago
Best shop is in the Raleigh/Knightdale area period. They're very honest, good working group of people and will always try to get you the best offer out the door. I've taken my vehicle to them multiple times and will continue in the future. The office staff is always friendly and won't try to sell you something you don't need.

  linda cunningham
2 years ago
First time here, service was GREAT and reasonable. I will go again for all my repair problems from now on. I highly recommend this place of business to everyone. They have a great staff, able to answer all my questions.

  Publius Nexus
4 years ago
Victor runs this shop. And two nice girls make appointments for you. They Just fixed my friends Toyota. If you want to see an ancient Edsel station wagon, and some other neat cars/ trucks then go visit this shop.

  Wayne Van Nice
9 years ago
Went in to get my muffler/tailpipe replaced. Victor checked it out and said the muffler was fine (and better quality than replacement mufflers) and only the small pipe to the flange needed replacing and the hanging bracket needed to be re-secured to the muffler. He welded a replacement pipe in and welded a new mounting bracket (and added an addl mounting bracket)...all in 20 minutes and for $50. Replacement quotes at 3 other shops were $250-300.Awesome job! I highly recommend Masseys for muffle/tailpipe work.

  Dashawn Jaynes
5 years ago
i took my car to their place for a second time nearly a year now ago for a oil cooler leak transmission fluid change and oil change. only to find out after getting my car back for 200$(which im not fully worried about) more than what was estimated, that they broke off both the plug connectors to my oil control valve (variable valve timing disabled) which made my car run rough for a few weeks until i was able to fix it on my own dime!! (AND ONLY told me that the plug or pigtail was "SOAKED IN OIL and FRAILLY BROKE OFF" WITHOUT explaining in detail of how the connectors were soaked is beyond me)... on top of that, I also got my car back with my SPEEDOMETER no longer working due to a short in the wiring that I cant fully track down on my own that leads to the vehicle speed sensor, which I brought to their attention and they "shrugged" it off like it was nothing... let alone I had to ask for all my accessories (parts that i have brought for them to fix my car with) back, which was left in my car when i dropped it off, which I shouldn't have to do.... On top of that, (UPDATE) cleaned the engine off...just to confirm that the leak I paid them to fix originally IS STILL LEAKING OIL.. THIS IS NO MISTAKE THAT I AM GIVING A REVIEW TO THIS SHOP AS THERE IS NO OTHER SIMILAR NAMED ONES IN KNIGHTDALE.. AND THEY PROBABLY DON'T CARE WHO I AM (CONSIDERING THEY SPELLED MY NAME WRONG ON THE SERVICE SHEET, AND PROBABLY DELETED IT TOO AFTER DEALING WITH ME, AND IT WAS MY SECOND TIME VISITING THEM AFTER THE FIRST MAJOR TIMING CHAIN TENSIONER REPAIR THEY DID ON MY CAR WHICH I THOUGHT THEY DID GOOD ON WHICH IS WHY I AM REALLY TRYING MY HARDEST TO BE NICE ABOUT THIS). LIKE I SAID I will never recommend ANYONE to this place nor will take my car or any future car back to this place ever again after a year of letting them fix my ONLY car I HAD. they did seem nice and relaxed, but give off a kind of uncomfortable feeling after they called me telling me that my car was "ready"...CUSTOMER BEWARE

  Hayworth Kimberly
7 years ago
Massey Auto Works is a trustworthy small town business. They value their customers and appreciate your business. If you are looking for someone you can trust to service or repair your vehicle, this is your place! Give them a try!

  Hector Rodriguez
a year ago
He did great service on both of my trucks Fixed a link that blacks tire couldn't done

  April Reed
a year ago
The check engine light was on and would not pass inspection, he charged my sister 400.00 and the light was still on. He told her he could not fix her car. She took her car to another auto shop, and they changed a fuse the light was off and it passed inspection.Services: Engine repair, Vehicle InspectionServices: Engine repair, Vehicle Inspection

  david P
3 years ago
Ten years since my last visit but so glad I went back. Aaron did a great job repairing my 96 Volvo and all the staff were very friendlyService: ExhaustService: Exhaust

  Mark Shiver
8 years ago
Massey Auto Works is a rare find in the mechanic industry...someone who is trustworthy and won't jam you up because they can. Their service is outstanding and on time. We are glad they are in Knightdale.

  Tema tema
5 years ago
I definitely wasn t happy with the customer service I wasn t able to even get a chance to be serviced because I was told to come up there in the morning for them to look at my truck I get there there s one Jalen and they are working on the truck no it s this text from him I found out it s only two People that work in the shop they call him Jesus said oh I m busy and I don t know when I m a be back that is nowhere close to being good customer service there was no come back later on it was just I m not there so how well I do not recommend anyone comes to Massey and less you re speaking on good terms I was not pleased with my customer service at allI m very upset because I drove almost 53 minutes away just to come to the gym because he told me to comeNot acceptable

  Loretta Tippett
3 years ago
These guys are great!! Truck broke down coming back outside of Knightdale. They towed truck and horse trailer to their shop to replace the alternator.

  Robert Hiatt
3 years ago
There when I needed by working me in do to the nature of the issue and helped me out both times as well as great work and advice!! Thanks again!

  Terry Dike
a year ago
Excellent service your go to mechanic.

  Ryan Pham
8 years ago
Relaxed group of guys that are helpful and knowledgeable. Helped me out with quick and good service and I appreciated it. Would definetally recommend!

  Chelsea Leadingham
a year ago
Favorite local shop. Very knowledgeable staff and super helpful.

  Nikki Mitchell
6 years ago
The only place I have taken any of my vehicles! Would recommend anyone anywhere else!

  vickie massey
6 years ago
Best repair shop around! Helpful, friendly and professional customer service.

  Daniel Nourie
a year ago
Did a good job on an old Vette. Seem to be good people

  LeeAnn Devin
2 years ago
Been a customer for 30 years.Great family business.

  Dave Jones
3 years ago
Very happy. I will use them for any car problem I have.

  vicki doran
3 years ago
Great friendly people. Very good prices.

  Andy Shiver
7 years ago
Great folks who do great work and provide great customer service!

  Gina Atkins
6 years ago
I may be a little biased, but this is THE best auto repair shop ever!!