Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Simone Starkey
2 months ago
Horrible experience!! They have had my car since November 19, 2023 and my car is still sitting in the same place. Keith communicated LIES via TELEPHONE weekly concerning the progress of the vehicles repair. When I arrived today to check in FACE TO FACE, his story completely changed. I became extremely upset with the LIES he has told for nearly 3 months and I expressed it as such! As a result he says I was lying and he s NOT touching my car. So I asked him to call the Warranty Company and communicate that to them and to give me my keys, he refused and threatened to call the police. I called the police and my lawyer. (TO BE CONTINUED )
Micah Johnson
4 months ago
PLEASE DO NOT GO HERE!!! They will take advantage of you and steal your money. Your car will come back to you with necessary things unsecured and unplugged, the owner won't care! They are negligent and rude and you'd be better off throwing your money down the drain! Your car will continue to have problems and you will not be satisfied.
Ollie Bryant
4 months ago
I am writing this review to share my deeply unsatisfactory experience with Spence Automotive. Unfortunately, my recent visit to their establishment has left me utterly disappointed and frustrated.To begin with, the initial service on my car was riddled with multiple mistakes, the most concerning being the neglectful omission of a hose. This oversight resulted in my car not accelerating properly which could have resulted in an accident. I was shocked by the lack of attention to detail and professionalism exhibited by the mechanics.However, what truly compounded my disappointment was the unprofessionalism displayed by the owner when I attempted to address these issues. Upon calling to discuss the matter calmly, I was met with a barrage of offensive language, including swearing and cursing. This behavior is entirely unacceptable and, quite frankly, disgusting. As a woman, I did not expect to be subjected to such unprofessionalism, and it has left me deeply offended.I believe that a customer has the right to expect a certain level of courtesy and respect when dealing with service providers, and unfortunately, this was not the case at Spence Automotive It is disheartening to see a business owner engage in such behavior, tarnishing the reputation of the entire establishment.In conclusion, I would strongly advise potential customers to exercise caution when considering Spence Automotive for their automotive needs. My experience has been nothing short of a nightmare, and the unprofessional behavior exhibited is inexcusable.I hope that my review serves as a cautionary tale for others and that this business takes the necessary steps to rectify their service quality and address the unprofessional conduct of their owner.
Nicole Smith
9 months ago
I went in and said hello asked if they could do a NC inspection today and the servicemen snapped (didn t say hello or welcome ) and said you need to leave it here we can t just do it today ..it ll be done sometimes Tomo ..I just said thankyou and left will never return back
Jeffrey Jones
7 months ago
The whole visit was good from start to finish. Good business, I ll highly recommend. My vehicle back driving like new.Services: Transmission, General repairs & maintenanceServices: Transmission, General repairs & maintenance
CPS FPS
3 months ago
I thought I would have to go somewhere and get a huge bill. He was so honest with me told me it was just a dust cover on the floor took it off, fixed my headlight, car done.
J. Rouse
8 months ago
Spence Automotive is a great place with quality services. Keith is a great guy and goes above and beyond to help his customers.
Marshall Carr
a year ago
The owner, Keith Spence, is very knowledgeable and so are his employees. Good prices. Speedy work. And Keith is also a fiction author. My mother said his book is a great read. Setting is eastern NC.
Knight Reaver
4 years ago
Terrible experience. I'm sure they're nice guys, but not very professional in their chosen career. Kept my truck for over a month to change out a rear end and ended up screwing up my Cruise Control in the process. So they kept it for another month and Never fixed it and I had to constantly call them for updates.I came here because I had seen their good rating a few months before. They can probably do a quick oil change, cause I'm sure that's why they kept pushing my truck to the back burner (for that quick $$).
Jason Goodwin
3 years ago
If there was a 0 star review I would give it ...The customer service is terrible. I had an ash tray in my truck and the guy throws it in my back seat and gets ash all over my back seats. Then the guy tries to blame me for it as if it was my fault. He tells me I should keep my car clean .he never once said I'm sorry and only persist on how it goes both ways and after he hangs up. IM TELLING DO NOT! TAKE YOUR CAR HERE THEY DONT CARE FOR THE CUSTOMER OR YOUR CAR
Apostle Barbara McKay
2 years ago
The management was so polite and courteous. He did what he said he would do. The price was reasonable. I have NO complaints at all, I highly recommend this business for car repair.
Aleta Huggins
a year ago
Great mechanic. May take a few days but ge gets it right. Their prices seem to be reasonable. Recommend for all your auto needs.Services: Electrical repair, General repairs & maintenanceServices: Electrical repair, General repairs & maintenance
Tyra Graham
a year ago
My car has been here over a week and they ve barely touched it . Every time I call they don t pick up the phone I do not recommend this place!Service: Electrical repairService: Electrical repair
Jim Tyndall
4 years ago
Just had work done on car at Spence Automotive. They fixed window problem for less than $50.00. Massey Motors wanted over $100. just to look at it. Spence Automotive is the best place in Kinston. Gr8 prices and Gr8 customer service. Thank you Keith!
Rhonda Hinnant
5 years ago
Excellent customer service and they don't overcharge you! Great prices. Best place to go if you love your vehicle and really want it taken care of
Sheila Seymour
7 years ago
Totally trust Keith Spence! He is through, honest, trustworthy and has gained our family's business! Don't get ripped off, take your vehicle to Spence Automotive, best in town!
Jan Harrington
6 months ago
Keith Spence is the best! Knowledgeable, helpful, & courteous.
Kyle Gower
4 years ago
Has very good service and the prices on service are very good. I end up driving from greenville to here to have work done on my car. First place that I've found that seems to be very trustworthy.
Hippy Ju
3 years ago
Horrible service! Waited 5 months to get Van engine repaired. Very shady with communication. Got van back still not fixed Properly. Spent good money for horrible service! Don t want to bring back afraid they might damage further. Very disappointed!Service: Engine repairService: Engine repair
Kelly Light
a year ago
Great friendly quick reasonable service. Would highly recommend. Thanks for the great experience.
Danyelle Ballard
2 years ago
Usually fast, friendly and efficient...but I was left waiting on an estimate about getting my car fixed so I just took it somewhere else
Kathy Hyler
2 years ago
Always excellent service and reliable care. Great prices. Keith runs a great shop!
Sedrick Lee
4 years ago
Great job reasonable prices all around great place to get work done on your car and Keith is a all time perfessional and great guy if you need something done take it to spence
Marcus Lucas
5 years ago
Didn't quite find the issue with my car audio sound but the service was good and I would recommend them for audio needs no doubt.
Donnie Thig
2 years ago
I took my truck there and it set in there parking lot for 6 weeks and they didn't do nothing to it, so I went and got it and took it somewhere else, I felt like they where just putting other things in front of me
Ashley Owens
a year ago
Always friendly My Fiance always asks where the Boss Cat is
Peace Healing RN, BSN
4 years ago
TRUST, DEPENDABLE, HONEST, AFFORDABLE & EXTREMELY FRIENDLY, HELPFUL FOLKS!!- These are the reasons that I will NOT take my car to ANYONE ELSE!
Mrs Jackson
7 years ago
Has the best service and have serviced my family cars for many years.
JT Hamilton
6 years ago
Honest service recommendations, reasonable prices. Great customer experience
Cedric Baker
2 years ago
Great service politeness and swift grade A automotive shop