Big Will's Truck Shop

3.1 (65)

  1386 S Park Dr, Kernersville, NC 27284
  (336) 967-9191
  bigwillstruckshop.com
  Claimed

Auto repair shop

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bryan Lloyd
a month ago
The guys at Big Wills are awesome. From our tow to the repair they were hands on and had A+ customer service. Matt kept me up to date on things, put our driver in a hotel and helped get him back on the road as quick as possible. I will use Big Will s again if I have mechanical issues in the area!Bryan LloydEast of the Bay Trucking

  Chad Culbertson
a year ago
We have over 20 trucks & they were actually recommended by ANOTHER SHOP IN TOWN. I am very strict about maintenance and repairs done correctly the FIRST TIME. Down time kills my budget. Bradly ( shop manager) communicates very well and they are an valuable asset. As long as they can get the parts in a timely manner, they can get me back on the road quickly. Super easy to get in & out of and great location for us.

  Joshua Hamilton
3 months ago
I work for Sysco out of our drop yard right across the street from Big Will s Truck Shop. Our shop is down in Concord so whenever we need something fixed quick we call on Big Will s. They always make it out so that our trucks are able to make their routs on time in the early AM. Chris has been a great help as i know he often gets out of bed to make a call for us Thank you to all the wonderful people at Big Will s for your amazing help.

  HANDA PRODUCTION
3 months ago
If you want to rob your money voluntarily, take your truck to this shop Kernersville, NC. After 5 days without doing anything, they told me to pay $1000. They said they won't give me my truck before I paid that much money without doing anything and they stole something from my truck . I called 911 to get my truck the police came to me I got my truck by paying $1000 without doing nothing.When I got the shop my truck was driven, but then I took it by tow truck to another shop.Then I paid $1000 to take it to another shop. They are legal robbers and mafia.

  matt v
5 months ago
DO NOT!!! towed truck to this shop, they did diagnostics, gave repair estimate for filter wash, after repaired billed us double price for work (off course truck still not running). After asked why bill is twice of price they told that was estimate. So nobody let us know that repair will be 3k more, even though no additional repairs was done as previous estimate. THIS IS PIRATES AND THIEVES NOT A MECHANICS, PROTECT YOUR MONEY, AVOID THIS SHOP EVEN IF ITS YOUR LAST OPTION.

  Marvin Stutts
4 months ago
Big wills Truck shop are friendly, knowledgeable, I took my semi truck in to have my DEF system checked out they ended up replacing the whole system did a great job , now those of you that have read my reviews in the past know I'm going to tell good and bad , although they did do a great job it did take them three weeks to get the parts the length of time it took for the parts to be delivered is on the vendor they used once they recieved the parts I had the truck back . Over all my rating remains a 5 out 5 stars the shop was clean great attitude of all employees and a large parking lot I most certainly do recommend them if you're in the jKernersville Greensboro North Carolina area and need your semi truck fixed here is the place to take itMarvin StuttsRoute 1 logistics LLC

  Ronnie Cheruiyot
5 months ago
Terrible place to repair your truck, the mechanics there has no idea what they are doing, they are just after soliciting your money. I took my truck to fix a simple thing like replacing a clamp but I ended up regretting. The turbo was replaced and was overcharged. How do you charge someone $2800 to replace a turbo. Be warned!!

  mountain man
a month ago
I think they're awesome I had something simple easy to fix but there was no one open no one to come out or didn't have parts I called Big Will's they were completely honest about their price and for the situation I believe it was more than fair they came right out fix me right on the spot didn't take long very friendly if I have something go wrong with the truck and I'm in the area I will call them again

  Zoran Dordevic
6 months ago
Tire changed really quick.But these guys are writing random invoices.First he said there is a 5% fee on a credit card, soon after job is done he said 12% and invoice came with 20% .He said I don t know how much is a tax , so I put all together CREDIT CARD FEE- 60$.Beware !!!They are squeezing every dollar!

  Chris Tucker
3 months ago
In my opinion this is the best shop in kernersville I ve taken my truck too. Dropped off my truck around 4:30pmfir an exhaust manifold leak and by lunch time the next day they had a new one already installed very speedy service and kind employee would recommend to anyone

  Charles Dinosky
3 months ago
Went down for a coolent leak, man came out and had what he needed to do the job in 21 degree weather was back on the road in 1 hour. Good people. Good attitude. Very satisfied with the knowledge and work that they performed.will use them again if something happens up here in the carolinas or virginia ect. Thank you guys very satisfied

  Sergio Parra
a year ago
Dirty ppl looking for a dollar.We went to the sho to talk to the "owner" who was very aggressive once met. He had his crooked mechanics surrounded us and kicked us out the property for wanted to discussed the amount charged for them to tow the truck.Now you're going to treat me as Sir? After you disrespect me in person!

  Dispatch Freight One Enterprises
a year ago
STAY AWAY!!CHARGING a $ 100 STORAGE FEE!They Never told us or called!When I asked them why nobody told us that there is a FEEThe answer was that they posted it on their website & they have a paper printed out on our door showing that! pic. attached!I would have tow the truck to a truck stop and pay less money!! Monkey business --- Try to stay quiet and to rip the customer off.Never AGAIN!

  Teresa Rayburn
9 months ago
Service was great. Very knowledgeable and diagnosed the problem quickly. Contacted our company to schedule work leaving us nothing to do but wait in there driver lounge offering us cold drinks while they completed the work. Would use them again in a minute.

  Bill Bob
2 months ago
Call them due to a tire that was damaged by road debris, they were able to squeeze me in so that I could get back on the road.

  Kennith Frey
10 months ago
Big Wills truck repair was awesome ,pleasant, professional, knowledgeable, people who were right on it when I arrived,no lollygagging or screwing around. Even offered free drinks while I waited. Recommend these guys highly.

  Braxton Doyle
a year ago
I am a dispatcher at MMX Transportation and called the gentleman at Big Wills for a service call as I had a driver down with 2 blown tires in Kernersville.. They responded in a reasonable amount of time and got my guy moving toward his destination. Prices were reasonable for todays economy and the industry we are in! Thanks again fellas!!

  Juan Gonzalez
a year ago
Worse shop in the triad. Stay away they are scam artists here NOT MECHANICS!!!!! They have their own truck where they do their maintenance and rob the owner operators. They are not knowledgeable. Took in a running truck for programming and they said they could turned out to be a lie went to pick truck up no longer starts they sabotaged my truck when I wanted to take it elsewhere. Stay away you will definitely regret it. Well then again google reviews don't lie I should have went with gut feeling updated I now have the truck a a reputable mechanic shop and says the starter was installed completely wrong and burnt everything up funny how the shop ran before you had it now you guys did this and this is only what he's seen so far I didn't take the truck in for inspection I took it for programming I am working on a legal escalation to this matter

  Byron Llewellyn
a year ago
I am luckily not a customer of Big Wills but have seen first hand what they do to their customers, he sabatoged my brothers truck because he was angry that my brother left bad reviews while the truck was still at his shop. He left the ground wires loose as pictured below and we are now being told by another shop that other wires were crossed at the starter. Big will can say that he has no record of me leaving a truck at his shop, but he should just man up and admit to what he did. I've been in the Transportation industry dealing with mechanics for over 17 years and this guy takes the cake. I will admit my brother should not have taken his truck here because they did not come recommended, The truck required towing due to programming issues and they were the company that towed it, so they kind of short stopped the real mechanics. There are great mechanic shops in Kernersville with awesome reviews and I'm not gonna promote them here but I suggest anyone going to Big Wills check availability at the better shops in the Kernersville area.

  Mustang Man
a year ago
I would prefer anyone to take their truck or trailer to these guys. They re very professional and courteous and give you GREAT RESPECT .They go the extra length to make sure you re satisfied with their service. If you call in for service, ask for Chris, he s very professional and honest.

  Darnel Clapp
6 months ago
Needed emergency tire replacement. They came out in about an hour. Pricing was fair. No complaints

  Antione Majett
a year ago
I had needed to get jumped off this morning, and Big Will's Truck Shop came out and had me back on the road quick. The service in which I received was excellent! I highly recommend Big Will's Truck Shop to any and everyone who wants great professional service!

  David Bower II
a year ago
I work out of the FedEx hub down the street. This is my maintenance shop of choice.The staff and mechanics treat the driver with respect. Their workmanship will speak for itself.Try it one time and they will be your favorite too.

  Laura Homminga
2 years ago
Purchased truck from Big Wills. Truck lacked power so took to International dealership. Due to being deleted they refused to work on it until DEF was replaced. We were told that so many things had been disconnected on truck. Upon purchase price, we now have another $18,000 invested. Buyer beware. I would NOT recommend purchasing a used vehicle from them. Sent Big Will a photo copy of repairs and he never responded.

  CSFY, LLC
a year ago
This is the place to come to for diesel repair on your larger trucks. They offer a tow service as well as a complete bumper to bumper repair shop. Your one stop shop for all things diesel and heavy equipment. Fleet maintenance as well as repairs you go to place..you have found them.

  Ryan Williams
a year ago
Chris came out and saved me. I was broke down in my U-Haul and he worked until he got me back on the road. He saved me from a days waiting for another truck and having to repack a new one. Great job and super nice guy!!

  Teresa Potts
a year ago
Big Will's has excellent customer service, there mechanics are very knowledgeable and work quickly and efficiently to get the job done. They do great work and stand behind all their work. I highly recommend them for all your big truck needs.

  Truth Only
a year ago
As crooked at crooked gets. Take your truck there at your own risk. I've had engine work done at this shop that destroyed my truck and they refuse to take blame for it.... worst decisions I've ever made.. they're clueless, inconsiderate, rude, and liars.If I could give 0 stars I would but I have to give at least one.

  Victor M
5 months ago
One of the most unprofessional, unorganized shops in the triad. This place is one giant EPA violation.

  T Smith
2 years ago
Mr. Bradley and his team were great. There able to get my driver diagnosed, fixed and back on the road in a timely manner. Better believe DesiRose Logistics will be back. My driver Robert and we at DRL Thank you!!!

  Opening Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

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