Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gareth G Crosby
a month ago
The staff there was one of the best steps I've ever seen any Auto parts or mechanic storm. I don't remember his name but the young Jim and that helped me I do know was retired military or had left the military and was extremely helpful and nice and polite. He definitely made the experience the best one I've had any advance Auto parts and I would highly recommend this place is just a long story on his sells expertise and I'm certainly going to come back to this place.

  Truthbetold
2 months ago
Just visited the location in Jamestown and once again.......received outstanding assistance (thanks Daniel)!This time I just needed to change out the wipers on our Audi (Q3) and of course a lot of the different websites list replacements that are not quite the same. What I was reminded was to go in to the store and talk to the professionals who work there every day because they can same you time, effort and money.Simply put, they know which parts to go with and which ones to avoid.Go to this location and you won't be disappointed, they get my recommendation!

  Chadi Rastmo
6 days ago
Great service except the same man I ve dealt with 2 times bad attitude say he doesn t have items and then the next day I found from the store manager they do and again try to get a part and before even looking it up he said we not gonna have it and Guess what they do have it this happened just tonight

  Carly F
a week ago
Needed check engine light code. It was quick and easy! Free, if anyone needs to know why their check engine light is on.

  Daniel Gill
9 months ago
Mrs/Miss Jenny is amazing, she was knowledgeable and so nice to work with. Being a newcomer to the Chevy 350 platform she gave me knowledge right off the bat. Got me the right parts the first time.

  Daniel Johnson
3 months ago
Close to home, and usually have what I need. I take my used oil here too

  dallas hale
10 months ago
i went into the store in jamestown to originally get oil and a oil filter to do an oil change , an employee by the name of phillip recommended 10w30 for my car that takes 5w20 , he made it seem like 5w20 and the brand of oil i got would ruin my car. he specifically said if i want to take good care of my car i should get 10w30, because it s thicker and because of the heat outside it would run better in my car. come to find out phillips recommendation ruin my car anyways. he even looked under my hood and still said that 10w30 , would b the best for my car. said the computer said that 10w30 was also correct. now not only do i have an oil leak ; i have metal in my oil and i have to get my timing chain tensioner replaced. the GM at this specific location is useless and honestly wasn t helpful at all. she refunded me for the oil and the filter , which was about $50. she told me and my partner that she gave us money to go get the car looked at . no where in my city will do a diagnostic test for $50. everything cost over $100. my uncle came and looked at the car , i told her what he told me and she said that it was impossible for wrong oil to ruin my car. everybody knows that bad oil or the wrong kind can mess up your engine and the components inside of your engine. all she said was call the number i gave you it s nothing i can do , im not sure why you keep blaming phillip . needless to say , i wouldn t recommend this place to anybody. she acts like she s sweet and helpful but she really isn t. i wish i couldn t even give this place and this lady 1 star. i wish i could post a bicep on here to let everybody hear the difference from a couple of days ago to now. 0/10 i don t recommend. and stop having people recommend things that the computer doesn t say! phillip recommended this off the top of his head. what a shame.

  Dillon Rubalcava
10 months ago
I needed help to clean the inside of my windshield, and Jenny S. was very helpful in finding what I needed and waking me through the process- now it looks great!

  Ren Calamba
a year ago
Love going here for all my auto part needs. They usually have what I need. If they don't they can get it for the most part. While prices don't compare to Amazon, I go here for the excellent customer service and make sure I'm getting the correct part.Staff is top notch and always courteous and professional.

  Kenny Springs
a year ago
These guys are really experienced. I went there on a Saturday to find out why, after being charged just a year ago, my A/C had leaked. It was blowing hot air--just like the wife! I couldn't take it. So I stopped by to see if they could help.After checking, the associate determined that though my system was good, it had a small leak, possibly around the O rings. He suggested an A/C seal and charge called A/C Pro.I allowed my vehicle to cool down, then followed the instructions on the can to the letter. My A/C is blowing ice cold. Too bad it doesn't work on the wife.Anyway, thanks to these guys, I saved myself a lot of money for an extensive repair that I wouldn't have needed. This is my new go-to place for automotive supplies and support.

  ByronJ70
6 months ago
Went in to get some wire connectors for a quick repair. Was able to get what I needed and get out quickly.

  Sarah McMurray
5 years ago
These guys are super nice and they helped us save money on our battery purchase. They were also polite, offering a chair since I was carrying our baby around while they installed the battery. For good service and a pleasant install technician, come here.

  ShAoLiN aLLeN
4 years ago
Had a great experience here. My additional sale was under $20 if the girl told me if I spend another dollar then I would get $5 off. So I found like a dollar air freshener for the car and my total ended up being around $16 so I got $5 off. Would have never knew if she did not tell me and she did not have to. Also they're good about installing your battery if you buy one or disposing of any oils you may have that you cannot just throw away. Great for quick car parts as well.

  Felicia'sLoving HerLife
a year ago
Was looking for a male and female end. They were very helpful looking it up to help my husband find it. Also parts need for our Honda and Kia. Very helpful salesman. Friendly.

  Max and Dawn Creason
2 years ago
These guys are the best. I live in Florida where I have had awesome experiences with the guys there. I needed to borrow a tool to switch a trailer ball (didn't have mine with me). Not only did they find a tool, they switched the ball. No matter where you go, u visit the guys at Advance Auto.

  Betty Wilson
2 years ago
I needed to pick up some engine oil for my vehicle and my first choice was Advance. I was greeted with a smile and immediately waited on. Great service and always helpful. Kudos Jenny for being so patient with me. Continues to be my first choice for my automobile parts.

  Sharon H
4 years ago
Great service from their technician or representative named Jackie. She is a great asset to that company. She did not only help me with my vehicle she showed Care and concern and knowledge about my vehicle.Jackie was very friendly and very professional. Advance auto need to have others to mimic and or train from her because she out shines all the reps that I have encountered at advance auto.

  Dustin Milner
3 years ago
The office team was friendly through out the entire stay.Paid for an upgraded oil change, that included a tire rotation. They said they could not find the wheel locks. Went to pay and was still charged for the rotation. Went to the car and the wheel locks were right on top of the spare tire.Had to wait almost another hour before they rotated the tires.

  Russell Anderson
3 years ago
Just left this store with a better experience the store manager Jenny had apologized 2 weeks ago and assured me that it wouldn't happen again she gave me a $25 gift card to make up for the poor service I had received 2weeks ago. Super friendly and great experience.Thank you---Original post: Just left this place. I went there to get a part for my niece car and first thing I see one of the employees sitting down at the cash register eating bojangles. I asked the other employee for a part and he said he never heard of a Toyota Yaris. While talking to the other employee she interrupt us to talk about she got the wrong order. Then when I asked what's more important the customer or her bojangles chicken the guy told me don't worry about it. Upset me so much I turnt around and left. Both workers were very unprofessional rude and a be waste of my time. I just moved to Jamestown and I will drive extra miles before I ever step foot in this store again. Good customer service is very hard to find.

  Agnes Gebhardt
4 years ago
Poor stocking, wanted to buy seat belt shoulder pads was informed they only get 1 shipped at a time that makes no sense since you have 2 seat belts in the vehicle. So I now understand why most auto part stores are going the way of dinosaurs. Very disappointing.

  Gracey
a year ago
Nice folks. Quick service. Even ended up helping a lady outside follow us back and we fixed her window

  Rose Fann
2 years ago
Super friendly and young man I think named Eil was very helpful with giving code and finding part and telling us how to fix it. Came home and the part he showed us was one that was faulty. Great service

  William Bridges
a year ago
The staff are helpful and most are knowledgeable. However, the store seems to have an issue with employee turnover. The new people seem to not care as much.

  scottie allen
3 years ago
I will no longer spend money at this location (even though its 5mins from where I live)...Each time I've been here, Sanford (Manger on duty) can be rude at all times and always seem to be occupied solely on his phone, then on the other hand the young lady, is rude as well (Both should take a little more pride with their jobs)...I work in Customer Service and that's clearly unacceptable...Advance Auto Parts in Jamestown NC will fail if they can't treat their customers better!

  David Danley
6 years ago
The prices are a little higher than online discount shops or Walmart but they have good customer service and are willing to answer questions and perform small installs and car check services for free. I do all my mechanical work on my three cars so this comes in handy when diagnosing issues.

  Josh Fields1972
4 months ago
Good help and the right parts

  Angel Roche
4 months ago
It was fast and good service

  Trisha
2 years ago
Very helpful employees. Plus they actually know what they're talking about which is awesome cuz I've been to plenty where the employees had no idea.

  Wayne Pinx
5 years ago
Very helpful and know about car parts. Free battery check. Free help put wiper blades on ur car. If u need a battery Free install. They accept cash or credit cards. Visa atm. Louds of auto parts and accessories

  Travis Oakley
9 months ago
Advance Auto Parts in Jamestown is awesome...they have some of the Best, knowledgeable employees in the business...they're very helpful and alot of them really know what they're talking about