Stonecold Automotive and Recovery INC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jake Johnson
2 weeks ago
I've lived in several states and have done business with many automotive shops. This shop is by far the best and its not even close. Doug is truly an expert at his craft, yet he explains things with a humble demeanor ensuring you have a full understanding. His prices are fair and unlike many shops he'll explain what options you have.For any military folks in the area this business is a no brainer. You'll be treated with respect and feel confident with the work.

  Taylor Foy
a month ago
Pros: fun waiting room for kids, reasonably pricedCons: not timely at all, poor communication, ripped interior of the carDoug had my van for five weeks. What he originally said would be around 10 days turned into 36. Yes, THIRTY-SIX days. Not only did the repair take way longer than expected, but communication throughout the process was almost nonexistent. I would call Doug, he would give me a 3 day estimate (or something of the like), and then I would call him again 5 days later when he had blown through the most recent 3 day estimate. This happened SEVERAL times. His communication did pick up towards the end of the 5 weeks, but it seems inexcusable to go many days without updating your customers, especially after missing a timeline that you set!The real nail in the coffin for me is the gash in my interior leather on my driver side door. When I pointed it out to my husband, he said to let it go because he didn t really want to deal with Doug anymore.If you have weeks to spare, Doug does good work. I will give him credit where credit is due. But if you are hoping for a fast turnaround and up to date communication, this is not the shop for you.

  Ethan Crosby
4 months ago
I thought my head gasket blew so I got a quote from this fantastic auto shop. Turns out when they checked it was only coolants lines that I couldn t reach and only charged me for what needed to be replaced they saved be 2000 dollars, will definitely be going back again soon! Plus the pricing and amount of time it took was amazing didn t over charge like most auto shops near Jacksonville will do and worked on my car in a timely manner!

  Chris Wilk
4 months ago
Review based on work done late November 2023. Doug knows his stuff. Explains the issues and what he's going to do related to the repair. Definately will return for popup repairs as well as routine/schduled maintenance for my F-250, along with wife and daughter's vehicles.

  Lippa618 Papa Lee
11 months ago
Doug is a man of integrity and truly honest person!!! I drove from Massachusetts to Jacksonville to our son and his wife last Saturday started having engine troubles by the time we got here. He had us drop our van at his shop and he pinpointed the problem very quickly. He explained exactly the cause as well as gave us a very reasonable price for the work did!!!I very highly recommend him for any car problems that needs to be corrected. He also treated us like we were family which made us feel secure in having him take care of our car. God Bless you Doug and your family brother!

  Hallie Hattabaugh
a year ago
Amazing to say the least. Douglas has gone over and beyond to make sure our vehicle gets back running! Very fair pricing for towing and diagnostic! He reported the news of our engine needing to be replaced and went out of his way toContact customer service about a recall! We are still in the process of getting it fixed but he has checked on us multiple times to make sure he s done what he can.Very happy! We will continue to use him for our towing and repair needs!Services: Auto engine diagnostic, Car towing

  Mysticflyy
6 months ago
Stonecold Automotive went above and beyond. After having them inspect my car. They helped repair/replace what was needed for me to be safe on the road and to prevent future issues. Thank you Stonecold!Services: Battery service, Steering & suspension repair, Auto engine diagnostic, Engine repair, Vehicle Inspection, Wheel alignment, Wiper blade installationServices: Battery service, Steering & suspension repair, Auto engine diagnostic, Engine repair, Vehicle Inspection, Wheel alignment, Wiper blade installation

  D Y
a year ago
Drove from Northern Virginia to get my vehicle diagnosed, found the shop through a family member... drove for about five hours and well worth it. The mechanic is super thorough... looked over the vehicle, inch by inch... found issues with the vehicle that other mechanics had missed. Flexible payment plans help. Will be referring other clients to shop. Ample space for parking. Great customer service...

  Mark Nelson
8 months ago
Doug worked diligently to get my van back on the road after the timing belt tensioner went bad. I was on vacation from central Iowa and needed the repairs done asap. Due to unforseen issues, he was as honest as he could be in the time frames we discussed. He worked extra hours and was able to get me back on the road in 2 weeks. The road home the van preformed flawlessly.Service: Engine repair

  Moises Teran
6 months ago
I called in to get my serpentine belt replaced. They were attentive and got it done promptly on the same day. I ve only been here once, but I would most likely come here again.Service: General repairs & maintenanceService: General repairs & maintenance

  E Cotti
a year ago
Doug really helped me out on short notice after I snapped the top of my dipstick off! He was able to get the bottom portion out in 10 min and replaced it with a new one from the dealership (getting a new part from the dealership took the most time). I sure appreciate his knowledge and expertise!

  Darlene Duncan
2 months ago
I had a very good experience with this automotive shop. He was very helpful and gave me alot of information about fixes I will need.

  Boss Tweed
a year ago
I decided to give this place a try one day after I couldn t get ahold of a mechanic to work on my expedition and let me tell you, I m glad I did.Great family friendly atmosphere and the staff is just downright warm and inviting.Doug took a look at my vehicle and brought me back to show me what was wrong and explained what was going on and even pointed out issues that I had pending and gave me a heads up on other critical things I wanted to lookout for that I didn t even know or pay attention to.They got my baby all fixed up and kept in contact with me the whole time to give me updates. His parts and services are warranteed, provided follow up calls even spoke with the wife to ensure that safety is their #1 priority so that she could rest assured that the family would be driving in safe conditions and the prices are BEYOND reasonable.I highly recommend this small jewel in Onslow county truly the last of a dying breed of automotive mechanics that actually work with, knows what they re doing and best yet cares about the safety of their customers. Straight up all American family owned moral values and good old fashioned honesty and know how, they ve gained a customer for life. Name one other shop that will work til the wee hours on a Sunday to make sure the job is done properly. Thanks Stone Cold and God bless you the staff and all of your families.

  Heather Paicer
a year ago
Over 8years ago my power steering pump went out and they came to me looked at the problem. Drove it from my work to the shop fixed it and brought it back to me by the end of my shift. I was so convenient and the pricing was fair. I have continued to only have stonecold work on my car since. Amazing service and no run around just straight to the point this is what you need.Services: Steering & suspension repair, Vehicle Inspection, Brakes, Wiper blade installation, Oil change

  Mitchell Lundy
8 months ago
Amazing service. Actually helped me save a lot on a new engine and explained everything in depth. Definitely give them your business cause they are very helpful and friendly. Wish I could give em more than 5 starsService: Engine repairService: Engine repair

  Michelle Shepard
a year ago
Doug is the only person I allowed to fix my vehicles he's honest he is great priced and he gets the job done in a timely manner. I've been to a lot of mechanics at or just all about making money and Doug told you what the problem is and how to fix it and he gets the job done every time the right wayService: Special vehicle towingService: Special vehicle towing

  Peter S
9 months ago
Doug was an absolute blessing and helped with an issue I was trying to do myself and got it running efficiently! Definitely a positive and great business that won t scam their customersService: Engine repairService: Engine repair

  Petra Wine
4 months ago
Super friendly! Great Service, from now on my car mechanic!

  Alanna Bachelder
4 months ago
Douglas the owner is very considerate and wants the best for you and your vehicle!!

  Giuseppe Trovato
8 years ago
Stonecold Automotive is very professional and very honest. In a three month period I had to repair my car twice and I went back to Doug without hesitation. Outstanding service, customer service, professionalism and good price. I would not take my car anywhere else. I will miss it when one day I will transfer to another State.

  Daniel Lopez
11 months ago
Doug was able to quickly identify that my calipers up front had failed and needed to be replaced and even sent pictures to keep me up to date on the status of the repair.Service: BrakesService: Brakes

  jennifer cox
a year ago
Great service and fixed all my vehicle issues needing repairs. Updated on all repairs beforehand and very reasonable pricing. Would highly recommend!!!Services: Tires, Engine repair, Vehicle Inspection, Brakes, Vehicle safety inspection, Tire change, Wiper blade installation, Battery, Oil changeServices: Tires, Engine repair, Vehicle Inspection, Brakes, Vehicle safety inspection, Tire change, Wiper blade installation, Battery, Oil change

  Christopher Adams
3 years ago
Came out to me and was able to work around my busy schedule. The process was explained in layman terms so I understood everything. Pricing was very fair and my car issue was handled swiftly. Definitely highly recommended.

  Aisha Leaven
7 months ago
Doug is amazing. He has been my mechanic for years!

  Olivia Kinzie
a year ago
I will keep coming back. Best treatment, service, communication and most honest work in all of Jacksonville! Thank you, Doug.Services: Electrical repair, Battery service, General repairs & maintenance, Car towing, BatteryServices: Electrical repair, Battery service, General repairs & maintenance, Car towing, Battery

  bonnie kopacz
3 months ago
Awesome service .. owner knows what he is doing

  Tyler Spence
4 months ago
Amazing down to earth people that go above and beyond! Thank you!

  Timothy Bivens
8 months ago
Knowledgeable, competitive price, efficient and they sell Scentsy (Great smells for your car &home) Service: Battery serviceService: Battery service

  Melissa Stafford
9 years ago
Extraordinary customer service and high quality work. I will never again take my vehicle anywhere else. If you need your car repaired the right way, definately go here.

  Mark Sutherland
a month ago
Awesome to deal with, veteran owned