Smart Start Ignition Interlock

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Edward & Jaimie Binkley
4 months ago
The gentleman that works there is always very kind, professional, and gets things done right, and fast. Plus our fur baby really loves him lol. You know it means a lot to not be judged. We're all here for making a bad decision. It's awesome that he doesn't treat us any different.

  kai corbett
a month ago
The gentleman with smart start in Jacksonville NC is LEGIT! Quick install and calibrations, highly professional, and highly capable. Made sure I knew everything I needed to know and had me in and out. Highly recommend.

  Felicia Sorrell
a month ago
Alex was super friendly and made this experience quick and easy. He was also very informative and gave me tips to make this as easy as possible.

  Carla Allen-Leonard
2 months ago
Alex was a great help! I arrived early & he got me right in. Very thorough & patient! Thank you!!

  J J
10 months ago
The technician Mr Alex is a very attentive person, answered all my questions, and had a very approachable personality, a quality a job like that needs. At the end of my time there wish he had been there longer or would have traveled to another shop if I knew was available to work on my car. Thank you

  Alex Spatafora
5 months ago
Best service ever top quality customer care and assistance I recommend this place if your in need of the service 100%

  Melissa Stewart
a year ago
Very friendly and answered all questions that I had. Actually showed up early and they got started early on my install. Definitely didn t take as long as they first told me, which was nice.

  Woody Page
2 years ago
My only issue was locating the office. No signage from the street, but once located the technician was friendly and professional. He explained all the required information and was patient with me trying to get the hang of how to operate. I was glad I drove from Wilmington, as the service was was fastAnd I did not leave feeling ashamed or embarrassed which was how I felt when I arrived.

  Linda Luse
11 months ago
Alex was very professional, courteous and helpful assisting me with my son's vehicle. Went the extra mile! Great technician!

  Carri Salomone
2 years ago
Customer service at this location is amazing. My vehicle caused a lot of problems for Tye during the installation but he stayed professional, patient, and cared about doing the job correctly. Very impressed.

  Gloria Ennis
2 years ago
Great service and very informative. Tye made us laugh while providing exceptional customer service! I would recommend Smart Start to anyone. Once you get past the amount of air you need to put into the device it s all smooth sailing!

  Liz E. S
5 years ago
Outstanding services! Sam is absolutely the best professional technician, not only very knowledgable at his work but also very kind to customers as well. Services are really quick all the time and never missed details for customers. Highly recommended!

  alicia stubenrauch
4 years ago
On Friday, 8/16 I reached out to a general phone number for smart start. I waited on hold for over 39 minutes and no one answered. I called again, someone answered and the call was disconnected somehow, after waiting for a call back and never receiving one I called again and left my number in a queue for a call back. I never received any call back, therefore I decided to call the direct phone number provided for the facility I wanted to drive to. I waited for over an hour while the tech was at lunch (completely understood), except when I arrived (after leaving work to drive there from an hour away, surf city to Jacksonville NC) their internet was down. I was referred to another facility that was 1.5 hours away from this location. This was completely unacceptable, it s not the tech fault what so ever. The customer support team should have been able to return my calls, or contact me back and inform me about the details, hence why I attempted to call first! I wasted near 2 plus hours to get my device recalibrated but was unable to do so. I am near the final service lockout time due to this being on a Friday, I will attempt to go on Monday morning (tomorrow) and I surely hope their internet is up again. This was a huge inconvenience, I moved here from Texas with this unfortunate device. I was able to always take care of any/all issues I have had, including my appointments being on time in Texas. I truly hope these issues become resolved, otherwise I will ask for a removal and locate a different company.

  Tara Lynd Houston
5 years ago
They have been servicing me for over a year, now....LOVE THEM. They treat you like a human and go above and beyond to get you taken care of. Courteous, friendly, down-to-earth, guys. I have been to several different locations...this one is by far my favorite!

  Terry Coltabaugh
3 years ago
Phone call was done in timely matter and asked to be rescheduled and was no problem - service technician installed unit without problem and customer service representative did an excellent job about explaining the unit. Overall a great experience.

  AJ barraza
2 years ago
Great service and quick as it can be considering what has to be done. Tarique, the technician, is an awesome guy and always good to talk with him.

  Mikel Betancourt
a year ago
The technician was very knowledgeable and very kind, he started and finished the job in a great timeframe.

  Perry Willetts
2 years ago
Tye was very professional in Evey aspect of the process. Was delighted I had pleasure meeting him.

  austin cayton
4 years ago
They offer you a job then pick someone els even know you wear before that person and have no criminal record and passed drug test

  Trey Davis
a year ago
This is the government selling the government a tool to control the people that the government like people and the government and it's outdated it barely works and it feels like a CD player from the late 90s good way for people that have nothing to give everything to drive

  Mary chang
5 years ago
Outstanding service & technicians are very knowledgeable. Sam always does a great job !

  robin humphrey
5 years ago
Very good service with positive attitude and helpful about questions.

  Carrie C
2 years ago
GREAT experience! Ron s the best!

  Bruce Bright
10 months ago
Thank god its over!

  Chris Barbour
2 years ago
Always quick and easy.

  Doug Lay
2 years ago
Very good experience

  John Lawlor
2 years ago
Great to deal with