Silance Tire & Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joseph Herbert
a month ago
Had some tires to install on a set of rims,most places didn't want to touch them for fear of scratching them.The staff was super nice, they are very professional and well organized. They fit me right in and did a great job. They were done pretty quickly.I highly recommend these folks. They got it done quickly with no issues.

  Christina Burns
2 months ago
Thought a great deal but now noticed wrong size tires. How the hell do you put the wrong size tires and then blame me. They'll be fine. Going back to Sneads ferry for all truck issues. I should've noticed put you should've never did this. Wow. Then hang up after saying it's my fault and they'll be fine. Yeah, I'm mad. Won't tear up my transmission or 4 wheel drive.

  Ioannis Vrachnos
a year ago
Updated from 1 star to 4: Stopped by today and they made it right. Mistakes happen. I am confident it was an isolated event.Original: So I get it.. I stopped there 20 minutes before closing on a Saturday. I had my own tires to be mounted on separate rims already off the car and in the bed of my truck. The cost was going to be $30 a tire to mount and balance. Then it changed to $35 a tire because they would need the tape weights which are more expensive. Fine, I get it. I m a big supporter of family owned business and you have to make your profits somewhere. The crew at the shop was great at what they do. I think it took them all of 10 minutes to swap out all four tires and rebalance and put them back into the bed of my truck. I would rate them 5 stars all day.What I don t understand is if only 3 of the 4 tires needed the tape weights, why was I charged for all four tires needing them?

  Ilean ToGod
2 months ago
Called and got a quote for a used and new tire. Great customer service!! My tires are hard to find but they had them. I opted for used. Price was very reasonable. I went same day and had it put on. They are extremely fast and thorough! I was there maybe 30 minutes. Will be back! Would highly recommend!! So... an update... went back and got 3 more tires! They got me in and out very fast! These guys are great!! Used tires are like brand new and extremely reasonable!!! Thanks again guys!!!

  RoseMarie Limoncelli
2 months ago
Don't go anywhere else, the owners and staff are awesome. I had looked into tires at a few local stores and I am so happy I found this place. They are honest and fair, I highly recommend them

  Bailey Shae
2 months ago
If you need something honest and urgent, please please please bring your services here. I mean it when I say I pulled up without any sort of appointment nor call prior to coming from getting my inspection done and being advised I need a set of front tires ASAP (I had the red jeep) because I was riding on pretty much rot and wire; I was in and out in less than 20 mins for two front tire replacements. I was nervous about the cost and assumed double of what they charged me for. I was SHOCKED and relieved. They're amazing and the gentlemen on the floor (and two young ladies up front) are super friendly, informative, professional, and respectful. Thanks y'all! Cannot trust my vehicle needs anywhere else from here on out.

  Rhett L
4 months ago
Truly the most professional mechanic shop I ve ever been to. The staff are kind and professional, the work is reliable and affordable, and whatever job scheduling system they ve come up with is the most efficient I ve seen.You re in an out in no time, without having to empty your bank account.

  Amanda Wilson
2 weeks ago
They helped me out tremendously when I was looking for tires. Reasonably priced, quick and efficient service, and great customer service! Definitely recommend and I will be returning!

  Miguel Gumulak
2 months ago
Save your money, time, peace of mind, mental health and gas driving here.These are other place you can go to for tires and maintenance: Walmart for best tires prices all year round unless a place has a deal like the $1 fourth tire. For maintenance go to Jiffy lube, Toyota dealership, and maybe mr tire, or if you re good at watching YouTube and understanding when a job is too easy even a monkey could do it so you can do some of these things at home or with the help of some your mechanic friends and YouTube (Chris fix)

  Traci Adkins
3 months ago
Will never go to another tire place again! Silance Tire is #1. Dealer told me I needed $6,000 worth of repair. Tried to ask questions at the dealer and they were shady with their answers so I knew something was up. Took my jeep to silance and only needed $60.00 worth of work. Thank god I got an second opinion from an honest automotive place that truely cares about their customers. Will never go to the dealer again for my tire needs. Great customer service and i was in an out in under an hour.

  Domingo Urive
4 months ago
Came in for low tire pressure. After removing my wheel, the technician and I noticed a dent on my rim. Within 40 minutes, I was in and out and have not had a problem with my wheels. I definitely recommend this location to anyone looking for tires or needing a tire/rim repair.

  Kyler Doc Urban
5 months ago
Love coming here, the staff is always super friendly and helpful. Great prices and expedient work. I've never waited longer than 45 mins for tires to be changed

  Drew Erdmann
2 months ago
Been going here for over 3 years and the customer service has always been perfect. Prices are reasonable and they tell you how it is if theirs a problem. Recommend 10/10 over any place in Jacksonville.

  Branden
3 months ago
Have been getting tires from here for a long time. They always have some of the best deals and do phenomenal work. I would recommend to anyone who needs tires or any other tire work.

  James DeShano
4 months ago
It is a great place to purchase great condition used tires from, or to get a tire patched. They also sell new tires. The crew is extremely friendly, and great at what they do. Prices are very fair.

  Claudia Holding
a year ago
Let s just say this place is amazing!!! I don t know why I didn t just go here from the beginning!!!! I found this huge nail on one of my tires.. I went to 4 different tire places to see if they can fix it and all of them said they couldn t and wanted me to buy ya new tire!!! Well finally the last place told me to try this place because they may have my tires in stock!!! So I spoke to one of the owners on the phone and he said come right in!! Once I ve gotten there the owner said we can fix it you don t need to buy a new tire!! I love how they didn t try to get me for my money! They were very honest and amazing customer service!! Thank you so much for saving me money!!

  Robert Sams
3 months ago
Picked up a screw on the bypass, lost air pressure and pulled into Silence. They had us back on the road in less than 15 minutes. That is unreal!!! Great Job Silance!!!

  Miles Lambrecht
a year ago
Don t get safety inspections here if you have any aftermarket parts. I drive a 2000 Ford F250 with the 7.3 diesel. I stopped by from a recommendation from the shop I usually get my inspections done (they didn t have a certified tech anymore). First come, first serve which is fine. They take my truck back and about 30 min later I get called back up stating my truck failed. I was surprised and they told me my courtesy lights didn t work and I didn t have a muffler. Understood the lights. But the lack of muffler? Now I did fail back in 2018 for having a straight pipe so I had purchased a small Thrush brand muffler. Even has the Thrush name and logo embossed on the muffler. I argued the failure and the tech showed me my lack of muffler. When I pointed at the muffler and asked What s that?, he seemed confused. There were three guys looking at it and one stated That s not a stock muffler . I asked Does it need to be? . He then proceeds to tap it, stating No but it s hollow (the attached photo is of my hollow pipe. You can clearly see baffles). I gave up and they told me how the states cracking down on illegal things (which is why I got a muffler 4 years ago). I paid and left. The reason this is a 2 star is because the employees were generally courteous.

  Thomas O'Crawley
a month ago
Great place, good customer service and fast, well depending on what you doing but still quick

  Kathleen Gerard (Kat)
2 months ago
The ladies behind the counter went out of the way to help me and come up with a solution to my car issues. Great place to do business!

  Joelle Borja
7 months ago
Amazing Service!Came in for an inspection. They took the car back right away, gentleman informed me of all details and said one tire needed replaced. He didn t try to sell me on anything unnecessary and offered what he could to help. Sat in the waiting area and every person the staff interacted with, whether on the phone or in person, was given the highest respect and professional courtesy. I will definitely be back and highly recommend.

  HANNAH Lomax
2 years ago
The only place in Onslow county I take my vehicle. They not only change what needs to be changed but they also fill fluids, get you to the right place you need to go while not overselling you. Ive always had good customer service for the 3 years plus that I have been going here and I will always be back. The guys are super quick when doing a service and they usually have the best deals in tires around town. If your looking for a good treatment for your car whether its oil change, wheel alignment or tires. Check out this location for sure ! You won t be disappointed and you wont be paying an arm or leg for maintence. My car has lasted a very long time thanks to the team at Silance Tire & Service Center !

  Melissa Perez
6 months ago
Went in to pick up a tire, the gentleman at the counter was VERY RUDE, Unprofessional, I was waiting for a tire and they had it sitting at the bay door and I waited 20 minutes, they kept going to see what the problem was and kept saying almost done....the tire was literally sitting at the bay door. You really need to get more polite customer service people at your front desk! I will not return or recommend this place , no, even for a roll of toilet paper!! HORRIBLE SERVICE, I suggest getting a new person up front. I don't remember the guys name, but it's was a very big guy tall and RUDE!!!?

  britt hartzell
a month ago
Inexpensive, knowledgeable, and friendlyWill return for all tire and oil service

  Ken Roques
4 years ago
Working on Base I have no time to work on my truck.This place came highly recommended and did not disappoint.First time the fixed a squeaky shock that no one else could find the problem.(Including two Chevy Dealerships)Today my parts came in for new brakes at 12:30 and where on the truck by 2.You can not beat the service and the Give a Damn these Guys have.

  Francis Falcon
6 months ago
I have frequent this place over 15 years, today they charged for services they didn't do. They claimed to put stick on weights on my aluminum wheels, but they didn't, that was 10 difference. Luckily i looked at my wheels prior to installation. They installed knock on. Short argument but I prevailed. . GgWho'nex

  Lanie Fraley
7 months ago
Well long story short got my car towed thinking this is going to cost me arm and leg to get it fixed but it turn out I just need to put Gas in my car. Now if I would of took my car somewhere else like Precision Auto shop they would of lie to me just to make money.I listened to my gut my gut told me to take it toSilence shop in Jacksonville my Daughter told me to take it to Black's Tire shop. I said No!Thank you so much for being so honest

  Moe Saleh
7 months ago
They overcharge for the first time and the second time I went there plus I was there for 15-20 minutes waiting for someone to come and see what I needed and no they wasn t busy at all plus they have a bad customer service please don t NOT go there. There is a way better tire shops around the town

  Brittney Anderson - BrittFire
9 months ago
So a few months ago, I took my car in to get an alignment. A few hours later I was told that my car needed three shims in order to do the alignment and that it would cost over $500+ tires to get it all done. They said they put it on the lift and before they took the tires off they stopped service because it needed the shims and weren t going to proceed unless I gave them the go ahead! Took it to my mechanic who told me my camber bolt just needed adjusting and that my car didn t need shims. Took it into La Pointe Automotive to get my alignment done for way cheaper and they too said for my make, model, and year this car never had shims and doesn t require them! Thankfully discount tires steered me in their direction because they helped me get my alignment for $69 and they tightened my inner tie Rod end since I was hearing noises in my front end for free of charge!!! I ve been going to Silance for 10 years and never have I ever been steered wrong or lied to! Never again will I return! Take my advice I Highly recommend La Pointe automotive for any alignment work!

  Renata Perry
a year ago
Silance are always awesome! I had a nail in my tire. I took my car by there first thing so I could be there when they open. I had to be to work by 9am. They had the tire repaired and I was out by 745am. Plenty of time to get to work, and time to run to Panera for my caffeine fix. Fast, friendly and professional service! Thank you!