Matt's Auto Service & Parts
4.4 (35)
701 Bell Fork Rd, Jacksonville, NC 28540
(910) 353-0196
themattsauto.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Sarah Vautrinot
3 months ago
Very kind, fit me in for a repair on my truck same day decently priced (better than I expected) made sure I knew where my truck was when I checked out and wanted me to update them if I had any other issues. A business that actually cares about what you need and what you can afford, not just trying to get every dollar they can.
Gloria Frymier
3 years ago
I found Matt s Auto shop on google and saw they had great reviews but honestly I was just desperate to take my van to a shop because the one auto shop much closer to me was closed for a couple of days and my van needed immediate attention.I spoke with a gentleman named Tyler about the issues I was having and I liked how super friendly and warm he was. I didn t meet the owner, Matt, until a few days later when I picked up my van and he was also super helpful and kind over the phone and in person.It seems all of the employees go out of their way to make sure you are satisfied and happy with the work done. I will definitely be returning for more work that my van needs and highly suggest you take your vehicles here for any issues you might have or general maintenance.Service: General repairs & maintenance
Naomi Henke
5 years ago
My experience with Matt's Auto Service from start (making the appointment) to finish was exceptional. Wonderful service, nice people, pleasant area to wait for your car, etc. I actually ENJOYED my time waiting on an oil change. Matt took great care of my car, gave me an update of everything he found and everything that was good to go still. Even better, it was a GREAT price. I'm happy to have found my go-to place. Thank you for the pleasant experience!
Lisa Mattice
4 years ago
I have been more than impressed by Matt's Auto Service coming from a single lady in Jacksonville. He definitely treated me right. You can tell he is an awesome family man, family pictures and Christmas decorations all around. Awesome experience, will definitely go back. Single ladies, this is the place to go for your car service needs. Matt is AWESOME.
j a
4 years ago
Matt and his staff have always been awesome to work with. They have done work on both my Lincoln Town Car and my Chevy 1500. They've even picked me up when I needed a tow. Prices have always been reasonable. I'm glad I found them... Only auto shop that I use and trust.
Lisa Martinez
4 years ago
Always pleasant to work with and takes care of me with first class service. My car been giving me trouble and is hard to work on and Matt has always come through for me with one day service. Glad I found a great family business that cares about giving top quality service.
Eduardo hernandez
5 years ago
Great customer service, quick and easy. Complementary coffee(Keurig), toy area for kids.
Debra Orr
5 years ago
Matt was awesome ! His staff were very nice and efficient . They came and picked my car up and gave me a ride to the rental company and called me the next day with the solution for my car . I expected a very expensive bill with the towing BUT it wasn't ! I got free towing with my repair and his prices are very reasonable ! Highly recommend using this shop ! You will be happy ;) I will be using this shop if needed in the future - though I hope not in the near future ;)
Joshua Wilbourn
5 years ago
My Durango decided to drain all of its coolant and to took it to Matt's, I will never take my vehicles anywhere else. Their customer service is awesome, they do everything they can to ensure you have a loaner vehicle (if they have one), Robert is always friendly and outgoing. I have dealt with them a few times now with my Durango and I couldn't be more pleased. They make the best of bad situations!
Lloyd Hawkins
6 years ago
#1 ;They had my truck for 2 weeks. Claimed it was an easy fix. #2. Charged me $500 which I paid. Even though I had to constantly contact Robert to see what the status was on his progress with my truck. 2 weeks later I pick my truck up with no receipt for what I paid not to mention what he had done and in the end I still have to take it to a Dodge dealership for more work and more money. When I picked.my truck up.it was.still doing the exact same.thing it was when I dropped it off to Robert. Don't do business with them take qualified shop capable of doing simple repairs .
Brittany Dunlap
6 years ago
I will never take my car anywhere else! They were so professional and explained each issue that needed to be corrected to ensure my vehicle was well maintained and pass inspection. They even helped me to correctly install my children's car and booster seats correctly! I highly recommend this wonderful local business for all your vehicle maintenance needs!
Comella Vinson
3 months ago
Amazing place! Great people, good prices!
4 years ago
Went here today to change ujoints on my Burban, work was done quickly, and was highly affordable. Fix really changed driving experience, couldn t be more pleased with Matt s work. Definitely gona come back.
josh gibson
5 years ago
This place is a very shady place they go in and out of business and open up under different names to avoid being sued. They are running a salvage yard in the city limits and store there salvage cars on residential property not a commercial zoned property. My car has been there and was charged for new parts and found used ones installed and paid for new. Very run down and dirty place! Was recommend and gave them a try. Will not be recommending!!
Sarah Black
3 years ago
Matt was extremely helpful, personal, and informative! The waiting area feels like someone s living room. Very cozy and welcoming and smells good!
Karl Werner
3 years ago
They were helpful and knew their stuff. My problem was identified within minutes, and without a major charge. These guys will have my business in the future when I cant work on my vehicles myself or when the problems is to much for a DIY'er. Great guys, thanks again
Kathleen Gerard (Kat)
5 years ago
Matt listened to what I described was wrong with my car. He gave a very fair estimate and fixed my car in record time. He also let me know what else may be wrong with out trying to strong arm me. Matt is my guy for auto repair from now on!!
robert watson
4 years ago
Took a trip down a washed out road and slipped off the path knocking my rear end axle out of line so I had a horrible shake/skip so he fixed me up right away and had me rolling smooth in my F250 again for a heck of a price. Thanks Matt.
Erin Kuehne
4 years ago
Great place, quick work, very nice people. The waiting room was cozy and the pricing was very fair. I ll definitely be going back. Thanks Matt!
Garrett Otten
5 years ago
Matt's was awesome! Everyone is friendly, and the service is prompt. Their services are very affordable, and are easily the best around!
Yung Lvmv
5 years ago
This place was amazing. Super affordable and the customer service was amazing. They have a cheap rental available if your car is in maintenance.
Michele Wake
4 years ago
Great service. Matt is amazing and very helpful. Prices are unbeatable and location is great. Thanks gor your hard work Matt!
Helen Kirk
2 years ago
I have been dealing with Matt for more than 15 yrs and he has always been up font,honest and fair. He has always been there to help out big or small.
Joshua DeLuca
3 years ago
Clean place with a nice, safe waiting area. Friendly mechanics and good prices. Couldn't have been better, will be back.
Katy Moore
6 years ago
Love this place! These guys always take care of me. Would recommend to anyone at anytime!
Beachn Lawns
6 years ago
Awesome service and great pricing. Will continue to bring my company vehicles here!!
Marty Edge
6 years ago
Honest! And that is what counts.