Leatherneck Automotive Repair, LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jerry Jenkins
2 years ago
Allen is an amazing mechanic. He does not only care about cars he also cares for people. He gives you great advice on thing's that you need to do to better your vehicles mechanics. I will be coming here from now on!!!Services: Exhaust, Tires, Steering & suspension repair, Wheel alignmentServices: Exhaust, Tires, Steering & suspension repair, Wheel alignment

  Mortifier
a year ago
I HIGHLY recommend anyone in the surrounding area to give these guys a call whenever you need help. I haven t been to many shops where the employees genuinely care about you and your vehicle. I went there for an alignment and the service was great, but then one of the employees saw an issue with my car. His whole team and himself all got together to try to figure out how to fix this issue. I could see that they actually cared about what was going on and the passion in their jobs.From the guy with the black corvette and that one brake caliper, thank youService: Wheel alignment

  Jeff Brown
6 years ago
I wanted to mention my experience with leatherneck automotiveI am a gypsy salesman who was in Jacksonville selling to local shops 1 morning my 97 dodge ram van would turn over and not start . I have worked on my vehicles all my life , but I am lousy with sensors and electronics. well I was at motel 6 across the street and with everything I own in my vehicle I don't like having out of my site . so I brought it over and the next day he let me know it was the brain box which is what I figured. It took 2 days for it to come on and he kept it inside in the bay to keep it secure(most shops say to me they will and leave it out to be broken into). Well he got the brain box in and did a few other things for me. He also worked with me because I will not be back so any warranty on parts mean nothing so I still paid the price he charged for the box but when he bought it was in my name so if I had issues I could return it. He is a new shop family owned he spent his life working on vehicles for the marines. So he is used to doing what it takes to get a job done. his fellow mechanic was also a marine mechanic also. his sons works there helping his dad and learning the business and his wife works the front desk. I was very happy with the experience and they made a bad time allot easier for me.last thing is they have a couple of their dogs their everyday always friendly and cute of course. they do animal rescue and save animals from being destroyed by kennels and give them great lives with 3 young daughters who when I brought my sheltie over the cuddle my dog so much she did not want to leave.so if you need your vehicle repaired and you care about animals too keep in mind part of what you spend goes toward their dog rescue . and for those who want to help a vet owned business there is that too. I did not know any of that I just needed my van fixed so I could head out and he did that and they showed me a bit of who they are .Jeff

  Mackenzie Linihan
a year ago
Just went last week to get my suburban taken care of. Was unsure to what was going on and usually would take it to my dad. But he is all the way in Florida. My SUV, was in no way in safe enough condition to drive that far. But came here and got her in good running condition with the help of the good honest mechanics. They definitely go out their way to make sure to get the job done right and are reasonably price. They also are okay with speaking with parents over the phone to verify. (I m young and my dad knows everything that has been done to my car. So I like to keep him aware and approve of the work before hand.) I just wanted to let other people know since it s very hard to find a trusty mechanic shop. Also, to thank them again for helping me out!

  Danielle Golden Giglio
a year ago
Allan and his staff are professionals in every sense of the word. I am an automotive tech by trade. But My son is an active duty marine stationed at camp Lejeune, and he s over 600 miles away from home. After reading their reviews I entrusted leathernecks to check out his vehicle, which had a check engine light. Allan ran diagnostics and found nothing really wrong and sent my son on his way without a bill. Honesty and integrity are usually like a unicorn in the automotive repair business but not at Leathernecks! I would definitely send my family or friends to their shop anytime!Service: General repairs & maintenance

  Issa Jackson
5 years ago
I came in here after finding out something inside my car had been cracked and was leaking oil everywhere. We are from out of state so I was very desperate to find someone who was honest and could fix our car. It was raining and the middle of the day when I pulled into this shop. Almost in tears and very very frustrated, I asked if someone could come outside and look at my car, as I had no idea what was going on. A man came out and gave me an honest answer on what was wrong. He looked me in my eyes and spoke to both myself and my husband. He explained things in a way I would understand (with me being completely car ignorant) and he didn t try and sell or push something on us that we didn t need. The service was incredibly fast, and my car was taken very good care of. These guys are incredible, very respectful, and fair with their prices. I ve been to 2 other car shops here in town, one being a dealer, and I was treated like an idiot and most often ignored. Ladies they will treat you with respect and dignity, and won t try and get over. I waited a few days just to make sure everything was all good, and sure enough it is. We will without a doubt be back for any car maintenance, as we have now made Jacksonville our new home.

  John Haas
4 months ago
Doesn't really know what he's doing. Just throws parts at it and hope it's fixed! When questioned gets really loud on the phone. Don't recommend.

  Dana Adair (ABC)
5 years ago
One of the Best experiences I have ever had at a auto repair shop. They were honest and did excellent work, quickly, and at a fair price. They truly care about their customers and their safety. They gave us an excellent referral for a place for tire service and wrote everything down so we could find our way there. It feels good to know that with such quality work we will make it back home to Canada safely. Thank you to everyone at Leatherneck.

  Belinda Beurrier
4 years ago
I am new to the area and needed some work done on my car. Allen , Kelly and Chris were great to work with. They go over everything before they do the work. They treat you like a friend. I will not take my car to anyone else. Some places will take advantage of me because I am a woman, not this place. You can ask questions and they will answer them and explain it if you want. I am one very happy customer.

  Chris A
5 years ago
Honest and they do good work, fixed my own car but my issue remained so I brought it in for them to fix. Mechanic came out and talked to me. Got a call back there next day letting me know that there was just some residual oil that was still making my engine smoke. The cleaned it out and resolved my issues. I usually like to diagnose and fix my own car issues but there is no doubt I will bring my car here for anything serious and I highly recommend them to any of my friends. If you want a fair and honest place to get your car fixed then you found it.

  Solen B
4 years ago
Not only did they have the cheapest oil change prices in the area but the work-ethic and honesty found here is rare especially in marine-filled Jacksonville. They gave me truthful car diagnostics and even coordinated with my warrant company to get full coverage on a part when they didn t want to cover it initially. These guys are the real deal, a diamond among the rough for auto shops around here.

  Beth Elkins
5 years ago
I made an appointment to take my car to replace an axial after the dealership quote a price of $836 without tax. Leathernecks had gotten really great reviews so I thought I would give them a try. Everything that was said in the previous reviews is true. Alan is a master. He's personable, knowledgeable, honest, and does quality work at a very reasonable, fair price. This is a family run business. Alans wife is also very knowledgeable and personable as well. They were very accommodating when I had a question about the preformance of my car after service from there and the dealership where some recall and updates were done. Alan drove my car and assured me that all was well. My car is performing perfectly. I highly recommend Leathernecks auto service. Hands down the best ever!!!!

  BSquared2021
2 years ago
If you want the bottom line up front: visit these people if you want solutions done right. Go elsewhere if you want half-baked excuses.The long version: for months, I've been having problems with my driver-side window. Between numerous visits to other places, some body shops, some repair shops, nobody could seem to solve the problem, and I kept getting excuses about why they couldn't fix it. (Everyone blamed the age of the car, the age of the fiberglass, the weather stripping, and so on.)I wish I'd come to Leatherneck to start with. The owner is a retired Marine, and the thing to know about Marines is that they don't give up--and that was reflected in the work. (And as luck would have it, the guy who did the work is a Chevy alum so he knew this kind of car very well.)Here's the kicker. There was an issue with the electronic lock on my driver's side door, which I had known about but which I didn't think to mention. They found the problem, and at my request not only fixed it, but also fixed the position of the door itself to make it more secure.So I'll reiterate what I said at the beginning: visit these people if you want solutions done right.Services: Auto glass repair, General repairs & maintenance

  Taylor Losciuto
6 years ago
I was referred here by a friend because we are new to town and wanted an auto shop we could trust. To many times I have received the run around about what my car REALLY needs. Took it in for an oil change and tire rotation. My brakes were also a little squeaky and I was worried I needed new brake pads. I dropped it off at 9am and it was done by 9:40am. Oil change, tire rotation and they even checked my brakes. The best part is I just had sand on the brakes and didn't need new ones! I love how honest they were with me and how they didn't try to make me buy something my jeep really didn't need. If you're looking for a car shop that's honest, quick, friendly & (the best part) Veteran owned Leatherneck Auto is the place.

  Alysa Ramirez
4 years ago
They were really nice to me when I brought my car in for transmission problems and told me that my transmission needed to be replaced and that there was metal in my transmission fluid. I took my car to someone else for a second opinion and it turns out it was an electrical problem. The pan was dropped and the fluid was clean. I have a lot of mixed feelings about this and wonder why I would be lied too. Just learned to always get a second opinion Edit: the current mechanic working on my car said it was impossible to get a vacuum tool into the transmission to suck any fluid out and I was told all of the fluid wasn t completely changed. The filter was also clean and didn t have any metal pieces in it.

  Maddi Adams
5 years ago
This place is awesome! I was given an estimate at the Chevy dealership for $360 to replace the coolant reservoir and $100 for diagnosing it and leatherneck replaced the reservoir for only $99 including tax. Plus they had it done and ready to pick up in less than a day. Great customer service, definitely recommend!!!

  Char Ud
3 years ago
I have never felt more at home than how I felt when I brought my car to this repair shop. Everyone in this establishment treated me like family from the second I walked in to the second I left with my car. I ve had my many shares of car problems through my years of owning a vehicle, and no matter what car repair shop I go to, I am always slammed with a pricy payment, but this shop was more than accommodating with their services, customer service, and professionalism. Thank you for giving me peace of mind. I will be forever grateful for all your help.

  Brackel keel
3 years ago
I took my vehicle in to be repaired for what I was told was a transmission leak. I told them about what I was told was wrong and they took weeks to get back ahold of me. After the weeks it took for them to have an answer they told me I would need to have my transmission rebuilt for 4,000 bucks. At this time I needed the vehicle back and could not afford it. I took it back and started saving my money to just have a whole new transmission put in since I found it would be the same price at the dealer to be replaced rather than rebuilt. After months of saving when I could have used my money for more important things I finally took it to the dealer stating I want a new transmission. They diagnosed my car to be sure and told me there was NO TRANSMISSION LEAK and I only had a missfire. 200 bucks later my car is perfect. These guys were tryna to take money I didn't even have to fix a problem My car didn't have. I'm not one to normally write reviews but I am very upset. Had I spent the money I would have just had to take it back in and these guys would never have refunded me for their screw up facts. I would be careful when bringing your vehicle to this shop.Oh I'm sorry I've tried to change my name for my google account. My Name is Brackel KeelAnd its pretty bad when you talk down to your customers when they are trying to be honest about you lying to them Service: Transmission

  Anthony
5 years ago
These guys are great. Brought my truck in to check if there was a coolant leak somewhere. They filled the radiator and reservoir with coolant, ran a pressure test and based on what I told them we discovered there was no leak. They could've charged me for their expertise and pressure test service but didn't. I appreciate their honesty and will definitely be coming back for future service! Highly recommend! Semper Fi!

  Sean Farrell
4 years ago
Helped me out when Sanders Ford wanted to charge me almost $600 to swap out a $60 starter. Super friendly and got my Escape going again quick even without an appointment. Highly recommend. They fix what's needed at a reasonable price.

  Jake Ramirez
5 years ago
well where do I start, I ve been going to Allen now for the past few years, he s worked on my 70 c10, my 94 suburban and my 2000 bmw. They have always treated me and my cars right, if there was an issue they will call to let you know, as well as do what it takes to get it done. He does great work no matter what. He will continue to get my service, and my recommendations to anyone in need.

  Lucky Hearts
5 years ago
We had our radiator replaced today at Leatherneck Auto Repair. They were super professional and extremely kindThis is definitely going to be our go to auto repair shop from now onHonest, very fair prices and everybody there was just very nice to speak withIf there are any delays or anything they keep you posted and they really seem to go above and beyond to do everything they can to help youJacksonville needed to get a shop like this! Very happy with the work they did to my truckAlan Kelly Robert and Coz ( sorry I may not have the spelling correct on that name ) were super fun to talk tooPlus they are involved in animal rescue and that already tells you the kind of character that they have which is OUTSTANDING in our opinion!!Finally this town has shop you can trust.We highly recommend the shop to everybody you will not be disappointed.Thank you so much for everything today to everyone at Leatherneck Auto Shop. :-)

  Nikita Rochelle
6 years ago
I cannot say enough about how wonderful this shop is! Kelly and Allen are amazing. Some one referred me to thia shop to have work done on my 05 Nissan Maxima. I called about a bad cat asked them if they could put it on. Allen looked it over and said that that's not what needed to be done. He could have easily did the work and charged me and I would have known none the wiser. He fixed the actual problem and I had him do my breaks and roaters as well. It was cheaper than anywhere else I had called and I had my car back in 2 days. The very next I heard a knocking under my car and Kelly told me to bring it right back in. They looked it over again at no charged and told me if I needed anything to just call them. I will NEVER go anywhere else! From oil changes to major repair I will always choose them!

  William Tapscott
5 years ago
Honest to a fault! Talked to Allen about a transmission problem my 2012 Camry was having -- I wasn't sure what it could be. Rather than be like all the other repair shops in town and try and have me leave my car to do the repairs, Allen suggested I check to see if there were any factory recalls, or maintenance bulletins, on the vehicle before attempting to do any repairs. Turns out he was "Right!" ...There was a recall from Toyota to fix the problem. Long story short, Toyota did the repairs ($1,400.00 worth) and it cost me $0.00! Thanks again Allen ...You're the only guy in town I trust!

  Derek Heffelfinger
2 years ago
Very professional crew, it s tough to find honest mechanics in any town let alone a military town but I would be comfortable sending anyone I know to them. They were knowledgeable, well-equipped, and didn t try to give me the run around. Will be using them as my mechanics for as long as I am in Jacksonville.Service: A/C installation & repairService: A/C installation & repair

  Nathan Bender
4 years ago
This has got to be the most family friendly vehicle service I have ever had. There were multiple issues with my Jeep Wrangler ever since I flipped it several years back. They were able to replace all my seals, repair threads on my caliber bracket, tighten all nuts and bolts that were rattling, reinstall my sway bar which also had stripped threads, and finally weld my bumper back on! I wouldn't recommend anyone else except for these guys. Just based on my minimal motor t operator knowledge they can do any job and will not rip you off. Show them respect and they will show it back. Many blessings to this crew and their families. Thank you for all your help.

  Laura Smith
3 years ago
These are the ONLY people who will work on my family vehicles! Allen, Kelly, and their crew are honest, fair, and completely trustworthy! I HIGHLY recommend them to anyone looking for qualified, high quality car care!!!

  Joseph Bahhur
4 years ago
As an auto dealer we know how important it is to take care of customers and keep great reviews. We sold a customer a VW Golf that ended up having an a/c problem shortly after. As a used dealer we don't have to help repair it due to selling the vehicle as-is but we stand by our cars and always help our customers. Being a dealer from VA and the customer from NC it sometimes makes it hard to find an auto repair shop that does honest/quality work that we don't deal with daily. I quickly googled and started reading reviews on repair shops in the customers area and found these guys! Absolutely wonderful service at an affordable rate. Highly recommend Leatherneck Automotive!Thanks,GM-Bahhur's Pre Owned Cars & TrucksLexington VA

  Donna P
3 years ago
I needed a repair done before I left NC in two days. I called and provided repair info and Allen had me come in and repair was done in less than hour! Kelly is very friendly and professional. I cannot recommend them enough. Great value and service for your $$. Thank you Leatherneck!Service: General repairs & maintenanceService: General repairs & maintenance

  Brianna Logan
4 years ago
This place was so professional and everyone I talked to about the price I paid said that was extremely cheap for what I got done. I went with them solely off reviews and I was not disappointed. They were absolutely the most friendly people I've met at a repair shop and even showed me why they were gonna have to do what they were talking about. Definitely not going anywhere else for my Tahoe