Jacksonville Van & 4X4 Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chris Cole
4 months ago
I have had my truck here twice. A couple years ago I went to another lift shop and I thought I was getting a deal. Which I got, but I had to constantly get parts replaced from shoddy work. I got fed up and when I needed all my front end parts replaced I came to Jax 4x4. Not only did the guy replace the parts, he told me to upgrade my upper controls arms to grease fittings. A couple months ago I went in to have my lower ball joints replaced and it was done in a day or less for a reasonable price, plus had my oil pan gasket replaced. I trust them with my truck and will have them service my truck when it needs done. Great service, reasonable prices, great work they stand behind.

  J W
8 months ago
The guys at Jacksonville 4x4 recently installed my aftermarket wheels & tires, and a Flowmaster FX exhaust kit. I ordered the tires from them (Radar Renegade R/T 35x12.5 20), and brought the wheels and exhaust to them. Great work - completed it on time, fair price on the wheels and labor, and they answered a ton of my questions throughout the process. Overall, I m really happy with the results and would definitely recommend them.

  Steve Kramer
a month ago
These guys are so awesome and know there stuff.Rebuilt Jeep front suspension and very happy with work. They also installed blue ox tow plate for me

  FadeFactor Corrales
a year ago
One of the best places in Jacksonville NC to get your truck custom done! I did a lift kit and ordered threw them 24 12 wheels with 33inch tires. Better prices than anything you will find on the internet! Great customer service and quality work!

  Luke Johnson
7 months ago
I left an unwarranted negative review in the past about a set of spacers that I had purchased from Jacksonville Van & 4x4 Center. They didn t fit my truck and I was angry because I couldn t get my money back.I should have done the research for the spacer and not taken it out on the business. These guys are actually very helpful and not out to screw anyone over.

  Maldog
3 years ago
I had my 2019 Chevrolet Silverado Trail Boss lifted with new rims and tires I purchased from Jacksonville 4x4. DJ and his crew are extremely knowledgeable about everything 4x4 and off-road. Great prices with great technicians. AAA+++CAPT. MALAVENDA USMC ( RET.)

  Jhevan Blake
11 months ago
Customer service is not the best, the man at the counter was hard to work with. Apparently my rear view mirror had fallen of the windshield when they received it, but never said anything about it until I confronted them on pickup 4 days later. Unless you trust them, I don't recommend doing business with them.

  Gage Emry
a year ago
This place is the biggest joke of a 4x4 shop, clearly says welding/fabrication work and driveshafts. Neither of which they could do, didn t understand how to make a driveline off of trail gears slip and couldn t do basic sheet metal welding. If you want a basic box lift installed because you can t work on trucks then this place is for you.

  Nerd In Da Herd
a year ago
The staff was aboslutely on point. I expressed the urgency to have my truck repaired and financial retraints. They gave me a good quote and completed repairs within the hour! HIGHLY RECOMMENDED!!!

  Snow Wolf
5 years ago
Thes guys are awesome! Really Good people that do Really great work! They have done a lot of custom work for my Cherokee and she couldn t be happier!! Very fair pricing and shop fees. Attention to detail is spot on and the welding is art!! I do most of the work on my Cherokee myself, however when it s something I can t fix, I bring it to Jacksonville 4 X 4 because I appreciate them and don t trust anyone else to work on her.

  Denzel kushington
2 years ago
Great shop!I will only take my lifted truck to this shop!Professional service and cool guys!

  Ian Jackson
5 years ago
I ve had 2 exhausts done on separate vehicles and both time the work looked and sounded amazing. The give fair prices and the work fast as well! If I ever need work done before I get out of the military I will definitely go back to them.

  jesse Schmittou
2 years ago
If you care to read, I ll leave a very detailed review.Summary: oh we didn t know what you wanted to do with it so it s just been sitting there WHEN THEY WERE THE ONE WHO SUGGESTED A CERTAIN EXHAUST TO ME!!!I m assuming my experience is not a common one with them, my friend got his exhaust done here a few months ago and loved it and strongly recommended. However, I call TWICE about it, once to set the appointment and let them know what I wanted to do with the truck, and the second was to confirm the appointment. I spoke to two people, a different one for each call. I explained the style of exhaust I wanted and they said they had a great idea they wanted to do for it so I told them to go for it. I drop it off the night before said appointment, and don t hear anything after two days, I call them to follow up with it, and they tell me oh we didn t know what you wanted to do with it so it s just been sitting there WHEN THEY WERE THE ONE WHO SUGGESTED A CERTAIN EXHAUST TO ME! So needless to say, three days without a truck and no exhaust, I am beyond upset.

  Danny Minzes
10 years ago
This business is a disgrace to all 4x4 shops in America, not only will they rip you off but they don't even know what they are doing! I was in the Marines when I took my brand new truck to them for a complete straight axle conversion. They convinced me they knew what they were doing and that they would only take a few weeks. They had my truck for 2 years! Yes I said 2 years! I paid them over $5000.00 in the first year for parts that they said they needed to start the job. They kept all the parts including some original parts they took off of my truck. They did the worse chop job I've ever seen with used parts out of junk yards or whatever they had laying around. I contacted the BBB and reported them with what happened I then contacted Lawyers and sued them in Small Claims Court. Because they couldn't read his mess of a receipt that he would scribble on every time I paid him more money they wouldn't refund me any money. So the end result was that my truck sat for 2 years while I was making payments on it and I lost over $5000.00 of parts. My truck had to get towed away to another shop and everything they did had to be completely re done. Dan the Owner of Jacksonville 4x4 will completely rip you off and has no idea what he is doing! Do not give him your business!

  Savannah Migliore
10 months ago
My transmission stopped working only a couple months after replaced it. Horrible customer service. Do not recommend.

  Jake Anthony
5 years ago
I ve taken my truck to them multiple times and each time they have done an excellent job. If there are any issues with their work (which are few), they will take care of it no problem. As much as I care for my truck, it means something for me to say I ll it back for anything else I have done.

  Todd Frankson
2 years ago
Had then rebuild a transfer case. Installed it finally.Leaks from everywhere.Rattles like it has marbles in it above 40mph.Could not shift from 2H to any other position.Horrible work. Never go there again

  shawn grzybowski
4 years ago
AWESOME Customer Service. I bought a lift kit for my 1999 Jeep Wrangler from Extreme Terrain and had them install it. They normally only install kits they buy, but had no problem installing the kit I provided them. They also provided me with a few extras at no charge! The BIGGEST thing, is a few weeks later, while having my tires rotated at NTB, the right rear shock literally "snapped" while the vehicle was lifted. No other place in Jacksonville carried a new extended shock, so I called them explaining what happened. I stopped by and they gave me a FREE used shock that fit my vehicle until Zone Shocks can send a replacement. INCREDIBLE SERVICE!

  Anton
4 years ago
Im running true duals on a k10. The entire exhaust needed to be replace and fabricated. They did just fine bending the pipes to fit just right. However, The mufflers they installed failed and cracked open due to a lack of support. And the welding was for the most part. Pretty trash, maybe they didnt think I'd have to pull it out one day, but it was pretty heinous. I'll email pictures if you ask for them, but today, I'm spending repairing and replacing.

  josh lamb
3 years ago
Awesome shop, had them finish/ fix my exhaust system. They had 4 trucks in front of mine to work on and still finished my truck before noon at a great price. She sounds like a totally different beast!

  Andrew Lieberman
9 years ago
3.5" Rough Country Lift two thumbs up.This is my second experience with this company and both have been very positive.Approximately 5 years ago they rebuilt the rear axle in a 2005 TJ jeep I had. It leaked about 2 weeks later and I took it back to them and without any issues they fixed it with urgency. I think I might have been down for 1 day. They didn't charge me for the second repair and they didnt give me a hard time about it at all.They just installed a 3.5 inch lift on my 2014 JKU freedom edition. I priced the dealer for a 2 inch lift and they were 2,950.00 ish. I called Jax4x4 and they gave me 1105 (approximately) for the lift with install of this 3.5" Rough Country. The ride home was as good or better than the stock suspension. I took pre and post measurements and got a 4 inch lift from this kit. I crawled underneath and looked at everything when I got home. It all looks like they installed everything correctly. This kit included all of the brackets to drop all of the brake lines to allow enough play for flex with the suspension. Beside being shiny and a bolt head having a little shine from a wrench everything looked as good as OEM. All in all, they recommended this brand and lift and I am thoroughly pleased. One more thing, the turn around time on their work is amazing. You will never get that kind of communication or speed from the dealer. (trust me, I go to the dealer for alllllll of my general service needs)I asked about the previous google reviews and they were happy to explain the three bad customers. One of whom was kicked out of the Marine Corps. Every business can not please every customer because if they did, they wouldn't be in business. Judge this company on the work they are producing, not on three bad customers from the past. I don't know anyone from this shop or have any stock in this place. I am just a satisfied customer and thought that other potential customers should get an accurate description of what to expect from JAX4X4 work. These previous reviews almost ran me off but I am glad I stuck to what I knew of the company from about 5 years ago.Thanks for reading my review. I encourage other happy customers to bury these negative three reviews. Doing so will help this company to stay in business and be there when I buy another jeep in a few years and need another great lift.

  Bryan Snow
2 years ago
Excellent service and reasonable pricing. They were honest and fixed my death wobble! Not going to overcharge you for parts or labor definitely recommend if you have a lifted truck or Jeep

  Sean K
11 years ago
I had a good bit of work done on my FJ Cruiser here and the quality of work went from bad to worse when I took it to a competent mechanic in the business for over 30 years. The first thing I had done was a bumper installed that came with some fog lights, should have been a simple job but turned into a nightmare when I discovered that the wiring had been strung like piano wire over harsh edges and shorted out the system after a mere few miles of road driving. The wiring job from hell did not stop there with the excess wire that came with the harness just strewn through the engine compartment back to the firewall gasket. Instead of routing the low-voltage switch through the firewall grommet, which already had factory holes for things like the hood release, they cut a hole on the seal itself, ruining the grommet and the waterproof nature of it, also causing the wire to rub against the sharp metal of the body. The switch was then Velcroed hook to hook, instead of hook to loop, so it constantly fell off. That is just the wiring issues.Next up is the high pressure air conditioning hose that ran near the bumper and was not adjusted when the bumper was installed, causing the bumper to rub through the air conditioning line, incurring over $300 in parts and A/C evac and recharge costs.I also had suspension work which included an OME kit with shocks and springs all around and All-Pro upper control arms. The OME kit was installed with the driver side and passenger side springs on the wrong sides of the vehicle, with the stickers saying driver and passenger clearly visible (OME does this to compensate for driver weight/gas tank location/etc so the vehicle stays level while under a full load). Needless to say springs all had to be rotated to the correct location. The upper control arms have grease fittings and do not come pre-greased from the factory and were not greased after the install(something I had to take care of immediately after receiving the truck back).I also had steel braided brake lines from All-Pro off-road installed, at least on the front. The shop said that they could not get the rear brake lines to seal properly and they could not install them. First shot my other mechanic had them on without issue.All in all this was all very disappointing to me and caused me to incur some significant costs in order to fix the issues that were caused by the install performed here if I wanted to have a reliable vehicle for the purposes I was using it for. When I contacted the shop about these issues the person I spoke to said that it was not their problem and that the work was not warrantied so there was nothing they could do. This shop came highly recommended to me by some close friends that had some major work done on their vehicles here and later they too discovered it may not have been what they thought. I was hoping to find a shop I could rely on to work on my truck when I needed as the life of a United States Marine doesn't always lend you with the most free time to work on one of your passions, but sadly enough this is not that place.

  Evan Parker
11 years ago
Had rear end bearings replaced, no complaints on service, but they we're a bit expensive...@560. And they didn't go out of their way to clean up the old oil that had leaked out.

 
2 years ago
I understand being busyBut I took my car to have the exhaust redone, all they could do was the headers. I got my car back that day and it was in worse condition than when I dropped it off. Won t be going back.

  Harrison Alexander
6 years ago
Horrible place. Got a 6" lift put on my 05 Silverado back home, we weren't in town long enough to get an alignment so when we came back to Jacksonville I figured this place would do it. Well I had new brake calipers and brake pads put on it back home. Jacksonville 4x4 said that I needed new ones even though I just had new ones put on. So thanks guys, will never be going here again.

  PAIGE FRICKS
3 years ago
Great company, friendly knowledgeable staff. Great prices and very fair, honest ppl!! They do Lift kits, exhaust, tires, and so much more...

  Michael Pinkston
4 years ago
Had new springs and shocks and rim replaced on truck and told them this truck was higher then my old 2500 that had a 6" lift they got a lift that was smaller and now truck sits down in front want to charge me now to add spacers! Also wanted break pads replaced well when got truck back they said they're 3/4 and still good, well getting new tires now and tires guys and myself looked at brake pads with tires off and they need replaced they said maybe 200 more miles and they'll be down to metal! So not happy about the end result ttuck still slanted driver side and now front end lower then back and brakes need replaced when they could've done It like I wanted! Did om job on shocks and rim but not happy about brake pads being lied to on that and the wrong size springs up front that's going to cost me a few hundred now with someone else to get my truck back to way it was before they worked on it! Paid around 1300 for what they did

  joey odom
4 years ago
I took my 1989 f250 there to get a alignment done and some tires put on and they said they set the tow and that the caster and camber was fine said that the sharp pull to the right was still there charged me 70 for that then changed me 175 for putting tires on and didn't even balance they this place is a rip-off I don't recommend this place to anyone

  Mike Taylor
2 years ago
I worked with DJ who was incredible. Not completely understanding the entire lift options, he gave me the best advice. Will shop there again.