Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chaynce Fairfax
6 months ago
Solomo is so helpful, nice, professional, and he has a great attitude! He s helped me every time I have came in with a car issue and he s always right about what s wrong! He s super knowledgeable and he actually cares about helping you!

  Estevan Hincapie
5 months ago
They were quick and fast about getting the parts or referring me to stores nearby that have the part in stock

  Greg Barber
6 months ago
Got some brake pads on sale and they lasted only 4 months and they are rattling like crazy and they won't give me the warranty because that items out of stock. Then say we can only give u $14 dollars off a different pair when i pad $27 if they have the brakes there .hard to drive to the store without brakes lol. Warranty changes when u come calling for it...

  Mz. Natt
5 months ago
Was just at this location...finally found a rep in the back area by yelling and saying hellooo white female name Jess gave the worst customer service ever!!! Will never return to this location. 10/25/2023 @ 5:10pm

  thomas foresman
9 months ago
This particular store is probably the best out of the Advanced Auto parts store in the area. Marcin helped me big time and never stopped until he found the part.

  Anthony A.
9 months ago
Other than they're just being one older employee running around and doing everything while 2 other employees we're all in their hair or possibly having their thumb up their rear. I guess I got in and out In an orderly fashion

  Kenneth Bowers
3 years ago
Britt in the Jacksonville store helped me resolve an issue that took me 4 days trying to do in Havelock and New Bern at first. It took her less than 30 minutes. She had an outstanding customer service attitude. She definitely deserves a raise or promotion. Need more people with her outstanding attitude.

  Vee Outlaw
4 years ago
George has excellent customer service. I came for a tail light. He offered to change mine for me but unfortunately my car required tools to swap the lights out. He recommended a shop to help me and even called them to make sure they could see me. I am appreciative at how smoothe my transaction was and how helpful he was.

  Mr Grumpy
2 years ago
Technician was amazing, patient and super helpful when I asked for my vehicle battery to be check. He answered ally questions and went above and beyond to help me out! Great Job!

  Matthew Freeman
7 years ago
Went in with a few questions and the first gentleman was very nice and helpful but when it came time to check out I talked to another man behind the counter and he had an awful attitude. I asked a couple questions and describing what I had and he often responded with "I don't care" or "whatever" so I bought my things and left.

  Raymond Hawes
8 months ago
Very helpful people clean atmosphere offered to help me search a leak on power steering

  James Welsh
2 years ago
Young lady there was the best! Made sure the oil was acceptable for my BMW X5 Diesel. Walked to back and got enough for complete oil change. Great job!

  stev viso
6 years ago
Only a three because of one employee named Gary. This guy is less than useless if you need any help that requires an ounce of effort. Bad attitude and it is the same every single time I go in there. A few times I had presented my military ID for a discount only to later realize he didn't enter it. Was told by another employee that he does that all the time and I have to specifically tell him I want the military discount. If you go here and he's the only one available I suggest you wait for someone else or go to another store. All the other employees are great, but because of Gary I will go elsewhere. I doubt they really care, but I spend easily a grand a year on car parts.

  Shirley Wilson
a year ago
There was 3 men in the store when I went, not one offered to lend me a hand because I am elderly and have a disability, not so much as to open the door, and they weren't friendly at all, I'll NEVER go back there!

  April Bright
3 years ago
My car went crazy while driving today and cut all power but came right back on. I took it to Auto Zone and they tested it and my battery was bad, he changed my battery in the freezing cold with windy conditions!! Im a so very thankful for him!!!

  Jesse Gehring (Jay)
4 years ago
Great knowledgeable staff friendly I'm a big fan of Advance Auto Parts I haven't walked into a location yet that I didn't enjoy and could give a good review on with the very expensive rates of mechanical shops I do all of my own repairs on most of anything within my limitations and acquire 90% of my parts or materials from Advance Auto Parts this location lived up to my expectations

  Janet McAtee
4 years ago
We went there looking for AC refrigerant R134 A...you have to buy the o e w the hose and nozzle that are reusable ...but its 49.99For longer hose... and 37..for the one that 16 oz.! It was only 2 less! The service was helpful and the associate was knowledgable too!

  Chris H
2 years ago
No one works here. A few folks made eye contact with me, promptly turned around and went the other way. This transaction should have taken 5 minutes if not less.

  Tim Tower
8 months ago
Everything you need for your car!! Friendly staff!!! Very helpful!!

  Y S
2 years ago
Review changed, not even two hours later I get my refund. Just waiting on one more to return. No need to flag.me.bc I didn't get the right size. Thankyou advance auto.

  Brittany Keene
3 years ago
The guy that assisted me in testing, buying a new battery and switching them out was SUPER helpful. He'll definitely have my business more often.

  GRANT PRIDGEN
2 years ago
The employees at this particular Advance store are very knowledgeable, extremely helpful, respectful and friendly. My go to for auto parts I need fast.

  Donald Ross
11 months ago
great staff---good selection and competetive pricing ....update 5-13-23 ---..same quality products, great staff and reasonable.pricing....

  Chris Turcotte
a year ago
It's just like every other Advance Auto Store. Nothing to brag about. Customer service was great.

  Angry Technician
6 years ago
I love this place when Miles was here was awesome haven't really talked to the new manager but still love all the staff they are great and for the most part knowledgeable about the parts they are selling. The commercial pros is where they shine

  Al Capone
6 years ago
The one guy ...Brock.... Couldn't even get a spark plug rite ..and I gave him my old one ...gave me 4 plugs for a lawn mower...my car was a Nissan...lmao ...that place is a joke... Advance need more employee like the one in South West area....

  Bradley Lauterbach
3 years ago
Great service and they more than likely have the part you need, I will go back for the parts I need even though it is not the closest to where I live.

  Chris Bradley
5 years ago
Good fast service good customer service called ahead about a part and went there later without anyone expecting me and the person i talked still had the ticket and pull number for thepart i called about not knowing if was coming for the part or not.

  Chelle Smith
5 years ago
Always so helpful. Didn't push a new battery, said it looked like it would last a bit, but being handicapped I didn't want to risk a battery failure.

  Patrick M
8 months ago
Very helpful, most competitive prices.