Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael Shearer
a month ago
Went to have a good sized scratch caused by poor garage parking fixed. Upon inspection Fred figured he may be able to buff it out. He did, saving my wife and I our $500 deductible, and raised insurance premiums. Very appreciative of the honesty and customer service.

  Meagan Yee
a month ago
We brought our car here for repairs after an accident because they work with Geico. I was blown away by their amazing customer service! Fred was the representative who worked with me. He was friendly and communicative. He updated me every day. Not only did they do a great job on the repairs, but they completed it sooner than we expected. Thank you so much!

  Kyle Rushing
2 months ago
Outstanding customer service! Patty, Steven, and everyone else did an amazing job! They fixed BLACK BETTY up right! THANK YOU CALIBER COLLISION!

  Kaylee Cuccia
a month ago
Scott was great helping me with my vehicle repairs. Great communication and the vehicle was fixed and ready for pickup earlier than expected. Everything looked great when it was Fixed.

  Edward Parent
4 months ago
Fantastic repair, carefree service. The w oh to was good and fast. I spent 15 mins at drop off with the service rep and insurance adjuster. They arranged for a rental while repairs were done. Pickup took 20 mins, that took care of the return of my rental. I had daily status updates and a quick response if I had questions. Excellent service.

  Carol Hope Killough
4 months ago
WOW! I'm in my middle 60's and never needed this kind of help before. I had just paid my car off in full when on my way home a lady ran a stop sign and ran into the front side of my car. I was told by my brother to go to Caliber Collision in Indian Trail they are great. Well, I did, and they are far more than great! They are a 5 Star!!The Lady at front desk was so friendly and helpful. She helped me get all information I needed to file the claim, then put me in contact with Miss Gabby! She was like a ray of sunshine walking in that door making me feel like "yea " everything going to be ok.They helped me get into a rental, done all the paperwork, then got my car in shop. I was called with progress on my car several times. I am so impressed with the work! Gabby went over everything that was done. And even explained a small missing detail missing, has" been ordered and will call me when it comes in to be put on my door handle. Thanks Caliber Collision for being there and the awesome caring work.A 5 STAR Company, Carol Killough Indian Trail NC......

  Destiny Foxx
a month ago
Our back up camera stopped working after they did repairs to our back hatch. They said there is nothing they can do about it, that we will have to take it to the dealership. It worked fine before we dropped it off with them.

  Craig & Lorraine Horn
2 months ago
I was very satisfied with the quality of the work and the service at Caliber Collision. My service advisor Fred Canen was courteous and professional and kept me fully informed of progress.

  Kaylee Sturgis
3 months ago
Got into my first accident and came here! My car looks PERFECT! I m so so happy with my experience.

  Marty Williams
3 weeks ago
Very efficient operation and got the job done ahead of schedule, very happy with our repairs

  David Burgess
4 months ago
Professional and thorough. Good communication and follow up. Repair & painting like new & original. Only reason not 5 stars was due to painting schedule behind but not reflected in the updates. Otherwise 5 star work and completion.

  Mark Lattimore
5 months ago
For better or worse, we had two cars repaired at this Caliber in the space of 2 weeks (two accidents in as many days), and in the past, we've had to use them from time to time. Every experience I've had with Caliber has been top-notch. The repairs were quality and on-time and the communication was second to none. I hope I don't have to see them again for a long time, but I'm glad they're around if I do.Services: Painting, Body & Trim

  joanie johnson
2 months ago
Fred was amazing he explained everything to us and was very helpful. I would highly recommend Fred and this location to have your car repaired. He delivered as promised.

  Gary Kroeger
3 days ago
Fantastic experience at this location.Great communication during the repair process.The repair work was completed on time and the work was impeccable.A+ grade for auto repair!

  Katie Ingram
a month ago
Great friendly service as always. We have used Caliber Collision in the past and continue to use them when needed because of the quality of their work and great staff.

  Laurie Liss
5 months ago
Insurance sent me to Caliber Collision. It was a very good experience. They did an excellent job and my car looks like new. Daily texts kept me updated on my car's progress. Everyone was friendly and helpful. I am only taking off a star because there were some scheduling and paperwork mixups due to lack of enough front desk staff. I understand they are trying to remedy this, but it is hard to find good help now.Services: Painting, Body & Trim

  Sky Girl
2 years ago
I had to give 1 star not for my customer service agent Gabby who deserves five stars and the manager who deserves five stars. Gabby called or texted me every 2-3 days with updates. My replacement car was delivered by ENTERPRISE Car Rentals. It was a very smooth transaction and they brought the car to me atCaliber Collision Auto body shop (CC).THE RECEPTIONIST - (what not to Do) who answers the phone and greets customers gets the 1 .I AM a new customer at CC walking in to their beautiful facility and the receptionist is arguing with another employee. She proceeds to use the the F word and informed him that she is not going to talk to him the rest of the day (I could care less who she talks to any day).It s definitely not a way for a customer to see you behave representing the company.To top it off she let me know that she had to go, tinkle to the little girls room because she can t hold it any longer, and she proceeds to jump up and run down the hall to the bathroom leaving me standing at the counter. I did not feel comfortable signing a document because it was holding me liable for the charges when in fact another person ran into me and they had for insurance why would I need to sign a document stating I would pay all charges. The person I have been speaking about snatches the paper from my hand and proceeds to say, obviously you don t understand and proceeds to read the document to me and then said, sign, sign and date and if you don t we can t do your work. Lastly, I almost forgot my appointment was at 10:00. I was pulling in their driveway when she called me at 10:01 AM to state they will have to reschedule my appointment, because I am late. Seriously, give me a chance to park and I will be inside. Trust me they did not reschedule my appointment and I spoke to the Manager. They have had my car for two weeks.It s not their fault, but VW s fault Because all of the replacement parts that have been shipped have been damaged. I don t mind waiting for perfection. Check back Friday for the big reveal

  John Costello
a week ago
Appreciated the progress report communications. Finished early and happy with the job done. Would use Caliber again.

  Joel Barman
a month ago
Did very nice work and looks good as new. The entire staff at the Indian Trail was professional and caring. Plus the Techs were great

  Brian Boyce Jr
a month ago
Great service and communication. Excellent paint job. Fred and crew were great to deal with and very knowledgeable.

  damon connolly
6 months ago
One of the worst experience ever my car was there for quite some time had several issues with them getting the front wheel suspension corrected (leaving my vehicle a few times )Still having issues with my car running through tires did not have this issue before taking it into the shop not to mention them running out all of my gas before receiving my vehicle and was told that it would be put back in which it wasn t still waiting on a general manager to contact me so we can resolve these problems. For one I never drop my vehicle off at this location left it at the Frisco location which I know the service there was OK. Not happy happened to go back-and-forth across town when my vehicle was dropped off by home/////update 10/9/23 well, what do we have here come to find out the lower lower control arms on my vehicle were used and they both failed i m sure State Farm will be happy to hear about this. Stay away from this place and thanks Dallas for screwing me over!

  Jessica Gray
5 months ago
Stopped by to see about getting paint off my front bumper and one of the service techs came out and helped me right away. So friendly and helpful. Love this place. Will def be back! Thank you for the superior customer service!

  Diane Genco
a year ago
I was very happy with Caliber Collision, & Fred he kept me updated on the progress of my vehicle and was very knowledgeable and proud. Caliber did an excellent job. I would receive them to anyone who needs repairs on their vehicle. Thank you.

  Calvin Nelson
5 months ago
My experience with Caliber Collision has been very good. They made repairs in a timely manner and they were spot on with the estimate.

  DavidK
3 months ago
Excellent shop with courteous and responsive estimator and receptionist that are backed up by a team of body repair and paint professionals that delivered my Subaru Ascent AS NEW!

  Norea Harris
8 months ago
Communication is great! Fred is amazing-he kept me informed on the parts being delivered by Jeep even though they were delayed. But communication has been great with this team. I appreciate everyone being thorough.

  Nancy Fisher
5 months ago
Had a minor accident and Caliber Collision repaired my vehicle and I picked up a rental from the shop. They kept me informed via text and the process was so smooth.

  Angel Cabrera
8 months ago
Took my parents car here to get it fixed. very professional, answered all my questions. and got it back in a timely manner. Worked with the rental company so I was picked up from their location and leave the rental with them afterwards. Super convenient.Services: Painting, Body & TrimServices: Painting, Body & Trim

  georgeann paczkoski
8 months ago
Caliber was wonderful. I was given incorrect info by insurance but Amy at Caliber took time to get correct quote number and relieve the stress. The appt was set and Fred took.over to get my car repaired and they did outstanding kob.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Ryan Knutson
a year ago
Hit a deer. Fred got the parts ordered quickly and the car was ready well before the promise date. Staff was very nice, and took care of coordinating for the rental car company to have a car there when we dropped ours off for repair. Outstanding service.Services: Painting, Body & TrimServices: Painting, Body & Trim