Sam's Club Tire & Battery

Reviews

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  Sarah Visocky
a year ago
Before I purchased a new set of tires in January 2022, I had my car aligned. I regularly take my car in for the tires to be balanced and rotated to maintain the warranty. I ask every single time when I go to pick up my keys if everything looks normal and have been told all looks great. I recently went to TN and my dad thought my tire pressure looked low and told me to stop by the local Sam's Club Tire Center there. When I arrived, I was told my tire pressure was 10 pounds low on each tire and that it didn't appear like the technicians at my Sam's Club had checked it since I bought the tires. Additionally, I was told that they couldn't service my tires since there was uneven wear. Mind you, I just had my tires "balanced and rotated" at Hickory Sam's Club in December at which time I was told everything looked normal and fine. I have driven my car less than 5,000 miles since then, and having that much wear seemed unlikely in 2 month's time. The techs at the TN Sam's Club also showed me where weights were being added to counter balance my tires rather than balancing and rotating them, which according to them is not Sam's Club's normal practice. They advised I speak with the GM at the Hickory store regarding this poor service practice. I took my receipt into the Hickory store today, and with one of the techs looked up all my records, which all show that my tires are wearing normally and have no issues. I was told today that the GM Tim Hasson was on vacation through Sunday and wouldn't be available for 2 weeks after this to speak in person due to training. I was refused a phone number to call and speak about my customer service concerns as well. When the tech today looked at my tires they admitted that my tires have unusual wear and that my warranty is now voided and I will no longer be able to have them balanced and rotated again at this Club. Something is seriously wrong with the customer service at this Sam's Club! I have only put 18,000 miles in this new set of tires and have been told I need a new set and that the issue is my car and so my warranty is void. This is a disgusting business practice, and I know that if a man had been the customer, he would be getting free replacement tires. I will not be buying Sam's Club tires again or recommending their services to anyone.

  Brenda B
a year ago
Do NOT buy your tires there. Before COVID, they were great. Now they NEVER answer their phone. EVER. Don't believe me, try calling for a quote or an appointment. I know for a fact that they aren't that busy. Customer service even tries to get them to pick up. I have been there first thing in the morning and they don't pick up. Go somewhere else.

  Tyler jones
a year ago
Very friendly people I m not even a member in my truck had a flat tire and I went over to the tire place and they were more than happy to help me

  Skhot A.
4 years ago
Excellent place for automotive service. Friendly and knowledgeable staff

  EODcrab
4 years ago
Great service and great crew!