Jim Armstrong Subaru

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dave Rodems
a week ago
Best car buying experience I ve ever had. if you meet a friendly older gentleman named JJ he will take good care of you. And then you find out later that it was Jim Armstrong himself. Friendliest car dealer owner I ve ever met.

  John Weiner
a week ago
This should be the model for all car buying experiences!I was able to test drive multiple trims and models with zero-pressure. Here are the keys, be back by closing. My trade in was valued fairly, and pricing was a dream.All suggested options were realistic. No undercoating underhandedness, no nitrogen nonsense, no Scotchgard shenanigans. This dealership doesn t invest in blatant money grabs (ToyoGuard and HondaCare, I m looking at y all) so there s not a lot of fat built into their sticker price.The financing was easy and painless, and the only hard sell by the finance manager was for a very comprehensive warranty extension. It doesn t hurt that their doc fees are lower than nearby competitors.Did I mention that this dealership has tons of employees that have been working there for decades?!?I m looking forward to being a repeat customer for a long time!Thanks to Mike Miller and Terri Freeman for making a potential stressful experience a breeze!Mike knows his stuff, and knows how great his Subarus are. His zen-like approach to sales is a breath of fresh air to an industry of golf cart riding lot lizards.Terri is the Subi-whisper, and can explain any feature, gadget, or gizmo in plain terms that just makes sense. She knows the vehicles inside, out, and online!

  Victoria Blitch
3 months ago
Just bought my new Subaru Ascent Onyx from Mike H, definitely a great guy and great experience and helped me step by step and even helped on a Saturday and has me set up to come back to learn all of my new features. Made sure to answer all my questions and calls. Very happy with my whole experience and got me into the car I exactly wanted with more features than I thought I d get and with a great deal!

  Mai Davis
4 months ago
I will usually NEVER leave bad reviews; however, every time we have left our vehicle here - there is always something wrong with the service or a service was not completed.My husband left his car over night to be worked on for a recall, maintenance (oil change), and inspection. He was charged for the inspection, but it was not completed!!! We found this out when he went to the tag office to get his tag renewed. When we call the dealership, they insist they completed the inspection. If it was completed, WHY IS IT NOT IN THE TAG OFFICE'S DATABASE??? The dealership will not issue a refund but wants to "complete inspection" free of charge. We will NOT be returning here after wasting our money! We live in Morganton and have to leave his vehicle overnight due to their wonky hours that do not allow people who have real life jobs to get their maintenance completed without having to take time off work. We once left the car for 2-3 days. This is not viable for families who have children or for people who have to work. Ridiculous.

  Mark Richards
2 months ago
Adam was very helpful in the service department. We had a problem with an out of warranty issue. Subaru stood behind us and they fixed the issue in less than 2 weeks. It's nice to see a company do the right thing... Thank you, happy customer

  Audra Edwards
5 months ago
They were great the first time I used them and pointed out things that were on my 'to fix' list from another dealership that really weren't in need of repair. They discussed why they were fine, and having done a lot of my own work I was familiar enough to see they were really honest people who knew what they were doing. I appreciated it a lot. However, do not trust that if you schedule an appointment online they will read the notes. They just informed me that it would take two appointments to diagnose and replace my catalytic converter even though I live an hour and a half away, which I noted and asked when scheduling the appointment weeks ago. I had given them the code it was throwing, I believe I even explained the clear signs the cat was the issue, and then I know I requested they call me if what I needed wasn't possible in one visit. I wanted to give business to them since they took care of me well the last time. No calls. I know I should have called them, but between two jobs and going to school I was just never off during business hours. There was a note section when they scheduled it, surely they read it. Luckily I missed their confirmation call today and called them back to make sure we were still good and was told all of this. I just needed to know this weeks ago so I didn't waste my first weekday off in over a month. Obviously no one is going to be able to get me in tomorrow now. I'll have to wait and see if anyone can get me in over Christmas break, holding my breath hoping the cat holds out, because many people simply don't have the days off to do this. That isn't their problem, I get that. But don't have a place for notes if you don't plan respecting your customers concerns enough to read them. Just glad I didn't waste the gas to learn this tomorrow. It's a great place if you can deal in person, but if you use the online scheduler be wary.

  Thomas Moore
3 months ago
Longtime customer at Jim Armstrong Subaru but will not go back. We ve spent thousands there over the the last ten years servicing two Foresters and have generally been happy. However, our experience yesterday will prevent us from ever going back.My daughter took her Forester in for an oil change, tire rotation and, specifically, air and cabin filter changes. She could have had an oil change anywhere but chose Subaru to have the filters changed. When she (and my wife) checked out and asked about it the service manager said we would have replaced them if they needed it. Well, according to the service technician s checklist the filters DID need to be replaced. Why was requested service not performed when the technician confirmed it needed to be done? Why was the service manager dismissive of my wife and daughter when they asked about it?I called today to address this and there was no explanation or apology. Just silence.

  Tony Mcvay
5 months ago
I m sorry to say my experience with Jim Armstrong Subaru dealership has been terrible.I never leave a bad review unless the situation is simply outrageous.Our mechanic purchased a transmission valve body for our 2015 Forester that failed in a few thousand miles .When he tried to get a warranty replacement, he was told that we had to bring the car to dealership to have it checked by their service department & if it is bad they will fix for free. I m a business owner , my business is open 7 days a week, it s just myself & my wife. This dealership is over an hour away so we are faced with the fact that we will have to close our business to take it there & then rent a vehicle to drive ( at cost of $30 a day ) while they fix THEIR BAD PART!A few weeks later I happen to have a Dr appointment by a different Subaru dealership .( Prestige, which I ve never had issues with )They check it for free , it was indeed the part we just bought from Jim Armstrong Subaru that that was bad .I then call them to schedule their promised free repair of their part & I m told that they will , in no way , do the repair for free , that I must pay labor again on an issue that is THEIRS( Subarus) and in no way my issue or problem & in no way should I be subjected to this cost again for same repair , I that s only a few thousand miles old.I then call general manager, get voicemail, left detailed message, 24 hrs later , no return call so I called again , got VOICEMAIL, left same detailed message this time with the added note that I m running out of patience Again , I ve never had an issue in the 10 years I ve been dealing with Prestige Subaru , this will be my last time with this dealership ( we are getting ready to buy 2 new cars end of this year )

  Linda Boyd
3 weeks ago
Easiest friendliest dealership ever! No games, no tricks just real people. Mike Abernethy is wonderful! Knowledgeable and easy going

  Tyler Singleton
4 months ago
Amazing experience by everyone at the dealership. I will continue to take my car here to get worked on. They get 5 stars from me.

  Rob Owen
3 years ago
Very impressed with this dealership, which already came highly recommended from a close friend. I brought my (Boomer) mother here to help her select and possibly purchase a Subaru. I will be back when I'm ready to buy my own next vehicle.From the pre-visit, test-drive visit, ordering the exact Outback Premium she wanted, through to signing & delivery - there was nothing but great customer service.No pressure *at all*, no bait & switch, no surprises. Just helpful information, guidance, and fair pricing. It helps that Subarus pretty much sell themselves.

  Kathy Hennigan
9 months ago
Wonderful, comfortable, fair and pleasant buying experience at Armstrong Subaru. I highly recommend this dealership; love my Crosstrek and both Mikes customer service.

  Michelle Collis
6 months ago
All the Mike s were so helpful! We came in preapproved and Mike H got us the same rate through them and no haggle with paperwork. The car we purchased was presented and we had shopped around so know we got the best price. I

  Brian Whittington
6 months ago
Jim Armstrong does all our service on our 2016 Outback we purchased new from them. Had our service today and Chad did outstanding job for us and answered all our questions. Very honest and trustworthy. Highly Recommend.

  Pam Taylor
7 months ago
I took my Outback for an oil change. Was never told by the service people there is a charge to use my debit card. I was charged almost $16 more. I had worked the night before so drove with no sleep. Apparently there are signs but they are supposed to tell you in service department. That didn t happen. I would have left and got cash. So never go there without cash! What a ripoff!

  CRYPTO SLICEOFLIFE
a year ago
Authorized Subaru Dealership JIM ARMSTRONG (J.A.) Refused to allow my 66 year old mother to test-drive a Subaru. For about a year, my parents have contemplated buying a Subaru. We arrived at Jim Armstrong Subaru, a very small lot with very little selection, and not worth the drive. One positive is they had an ELECTRIC VEHICLE that looked really cool. We asked about the electric Subaru to which JA began putting the car down, making disparaging comments about the electric being a mistake, and going on about his friend's Tesla problems. He stated the electric Subaru was a bad idea and that it would not sell in the Hickory NC area. We were there to test-drive a non-EV Subaru, but this guy was not interested in that. A Toyota Rav 4 trade-in caught my mom's eye because it was AWD. It had a sticker price of around a $16k. He steered us/directed us toward that vehicle (Toyota Rav4) that was a trade-in though I had already told him mom was really there to drive a Subaru. While mom was still looking at Subaru's, he said to me, "What is your price range because these Subaru's are around $24K. I said, mom will pay cash for whatever car she chooses if she likes it, and he kept saying the Subaru's are more expensive. I just looked at him and said she does not require any financing. She could write him a check for the right car if she decided she wanted the car. He clearly did not think we could afford HIS cars. I tried to stay positive, and ignore/forgive his ignorance, but as the situation unfolded more, I told my mom "This is weird. This is a Subaru dealership. Why are they not trying to show/sell you the Subarus? We test-drove the Toyota, but mom said, I came here to drive a Subaru. We pulled back in with the Toyota, and a female associate came out and got the Toyota key. I told her my mom wanted to drive a Subaru. She told me to just let her know which one and left us in the lot and went inside. I started walking toward the dealership and JA came out." Mom picked just two used Subarus she wanted to drive. She was not asking to drive his entire fleet, mind you. JA said to my mom, "You can drive the SUBARU if you agree to buy it". Let me say that again, JA said, "YOU CAN TEST DRIVE THE CAR IF YOU AGREE TO BUY IT." It was drizzling outside, but not a storm or anything, keep in mind, we had been walking in this misting drizzle for about 5 minutes deciding which Subaru to test-drive. JA stated that if he let my mom test-drive the vehicle, he would have to wash it, and so unless she promised to buy it, she could not drive it! JA allowed my mom to drive a $16K Toyota Rav4, but REFUSED to let my mom test-drive a USED $24K Subaru UNLESS She agreed to buy it. This is a coercive UNFAIR & DECEPTIVE TRADE PRACTICE. OBVIOUSLY, I DO NOT RECOMMEND THIS "BUSINESS." THEY ARE A STAIN ON THE SUBARU NAME. Further, Subaru should stop sending this Jim Armstrong any electric vehicles to sell because JA is TALKING CUSTOMERS OUT OF BUYING THEM BEFORE ANYONE CAN EVEN LOOK or Consider Electric Vehicles. This was a terrible experience and I apologized to my mom because I suggested to her going there, and I led her into that embarrassing and humiliating experience with Mr. Jim Armstrong. Why can't people be kind? Why? If you are not there to sell cars and offer test-drives to consumers, post a sign so that you don't waste our time. SHAMEFUL. THE SUBTEXT here is this guy did not believe my mom could afford his cars, and that is why he gave the ultimatum to buy the vehicle and refused a test-drive unless we promised to buy it. My mom told me not to bother complaining because no one would care. I am hoping that you who are reading this will prove her wrong by BOYCOTTING Jim Armstrong Subaru. There is no way I was not going to let Jim Armstrong treat my mom like that and do nothing. Thus, this lengthy post.

  DseL (DseLForcE)
5 years ago
By far, the best car buying experience I've ever had. Painless in every way, taken care of like a long time friend. Took the time to find me the exact car I wanted, and not try to sell me something I didn't want. Everyone was so friendly and helpful. Big Thanks to the Mike's, and Terri who has been extremely helpful in helping me learn about my car.Thank you all!!

  Michael s Memories
11 months ago
Went to Jim Armstrong Subaru for oil change, Expecting the worst as I do with most car dealerships these days. I was pleasantly surprised at the service I got from the service manager and staff. The dealership itself was very nice and clean and everyone was pleasant. The service work on my vehicle Was quick and professionally done and they even renewed the registration on my vehicle, which I had forgotten about. Very impressed with this dealership and I will be returning. John Shepherd

  TJ Woodworth
4 years ago
I rarely write reviews but Mike and the sales team at Jim Armstrong are the best. We bought a 2019 Impreza and there was a tire issue. Mike took ownership of the issue and replaced all four tires. It's worth the trip from Charlotte. I will always buy from them!

  tDream7
2 months ago
These guys always did right by me. They showed me the parts a previous repair ruined instead of just telling me. In my most recent experience I was disappointed. I live far from a Subaru dealership at the moment.I asked for both of my headlights to be replaced. Only one waS, I didn t notice because they were close in color. The passenger light was dim and falling out. I got new bulbs and took them to a place to change it out. The OLD specialty bulb was still in there. That s how I know that both bulbs were not replaced. I am very disappointed.Just spent half an hour of labor and the cost of new bulbs when this could have been prevented.

  Chris Vanhoose
11 months ago
If you like paying twice as much as other places for service, this is your place. Most people know dealers charge a little more than other shops for mechanic work. Fine. Dealers are supposed to be top quality. But more than double the average labor cost is crazy. They out charged another dealer by over $400 for the same work and almost 600 more than 5 other places.

  Carol Childers
10 months ago
We have been doing business with this dealership since 2015 and have been very pleased with their service. I would recommend them to anyone looking for a new vehicle. Special thanks Cody who goes above and beyond to correct any service issues we have every had! Greg and Carol Childers

  Henry Platt
a year ago
My experience with their service department and specifically the Shop Manager Andy was exceptional. Andy and his team are first class and explains what needs to be done without talking over the customer. I will be going back for all my maintenance and other support for my Subaru.Thanks again, Henry

  Robert Trent
9 months ago
Simple instruction: change the oil and put the bolt back on finger tight because I usually change my own oil. Went to change my oil this weekend and found it had been air gunned on. Now I can't take it off without an impact wrench.

  Beth Anderson
11 months ago
Jim Armstrong Subaru is a wonderful place to buy a vehicle. Everyone is friendly, very knowledgeable, and your not at the lot all day. I would definitely recommend to anybody if your looking for a vehicle check them out.

  Tracey Trimble
a year ago
From the beginning through the very end of the purchase, my experience was more than extraordinary. Mike Abernethy was the best person I have ever worked with in any dealership ever. He wasn't pushy, he was insightful and helpful and actually listened to what I needed (you don't find that much anymore) and he helped me get there with my purchase/lease. He gave me advice on several options along the way....the style of the vehicle, color, additional upgrades, etc. and he even helped me when I couldn't decide if leasing or purchasing was a better option for me. When I needed time to think about it, he didn't pressure me with ultimatums. He knew the car would sell itself if he just gave me the space to breathe and take everything in before deciding. Mike is a very trustworthy person and Subaru of Hickory has a real gem working for them. Then, when it was time to fill out all the paperwork, Mike H. was absolutely fantastic. I asked him about keeping my tag or getting a new one and he showed me both options. I asked him if I decided to buy after my lease was up what my payout would be and he gave it to me. I asked him if he could get me a specific tag from the NC options available and he did. And when I went to call my insurance company to add my new car on my policy, they told me Mike had already called them and taken care of it for me. Then when I thought it was all finalized, Terri came out and sat in my car with me and went over every single feature of my new car so I knew what to expect as soon as I pulled off the lot. Then when I went back to pick up my tags, what a nice surprise to receive a gas card and a free car wash. Phenomenal customer service. I was referred by three different people to this dealership from previous and current Subaru owners. This was my first Subaru purchase, and it definitely won't be my last!

  Greg Simmons
2 years ago
I went to the dealership because I was having issues with my transmission. I called the day before and spoke with Cody who quoted me a price of $2000 for a new transmission. After test driving my car he called and told me the issue could be the valve body and that it would be around $1300 to replace but he couldn t guarantee that this would solve the problem. I asked why would I do that instead of getting a new transmission? He started telling me that he didn t like quoting prices and I said well you did and I couldn t understand why they were pushing me to get the valve block instead of a new transmission. I asked to speak with his boss and was hung up on. When I called back I was put in touch with Trevor who was aggressively rude from the start of our conversation. I asked him the same question I asked Cody why would I buy a part and pay that much money when it wasn t guaranteed? He said he stood by their technicians and kept talking about the quote I was giving by Cody. I told him it was the price I was concerned with just didn t want to waste my money. He keep on telling me they don t quote prices and I asked him just to stop with all the rhetoric about the quote that I didn t care about the price. He started yelling and said he was not going to be cussed at. I had two people with me when I was speaking to him and put them on speaker and they both told him he was mistaken. He continued to call me a liar and I said I couldn t believe that they would talk to a customer the way he was talking to me. I asked to speak to his boss and he put me on hold and came back and said she had nothing to say to me and would not come to the phone. I told him I would be calling someone from Subaru. He then told me they were not going to do any work on my vehicle and I said I wouldn t want them to work on my car and regretfully I did cuss Trevor after a horrible exchange that should have never happened to a customer. After hanging up I called the dealership and asked to speak with Laura the manager. She came on and was very nice and understanding and told me she was on a conference call and that she had not refused to speak with me. I explained what had happened and how upset I was over the way Trevor had treated me. She did offer to have my car dropped off at place of business which I truly appreciate. I have bought a outback from this dealership and had my vehicle survived there many times. I will never buy or recommend anyone to buy or use this dealership for anything. If this behavior is accepted and tolerated which I feel like it is every potential customer needs to be aware of what could happen to them

  jeremy whitesides
a year ago
I'm not crazy about the place. The salesman was not very nice and didn't care to sell a car. They have mostly nothing but Subaru on the lot and a limited inventory. I'd say a Subaru is a good car, but bad dealers who don't want to sell a product and has a poor attitude is drastic downfall for any company. By the way, I'm going to the Volkswagen Place down the street, at least they are willing to take my money

  seahorse1986kj
3 years ago
Very personable! They have a great selection of new and used cars. They are not an "in your face" dealership. This is our 4th Subaru from here!

  Julie Carpenter
3 years ago
Awesome service from Mike Abernathy. Quick, easy, and fun. We drove our new Forester home same day.