Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Matt N.
2 weeks ago
Super snappy ! Very fast service, friendly crew. They do a lot of oil changes & inspections , did two vehicles for me in a jiffy I'll definetly be back. Ignore dumb petty complaints and fake 'reviews' with no photos , these are good guys and they'll look out for you.
Y Means
3 months ago
Amazing experience with Mr. Pat! The service I received was very thorough and didn t consume too much time. Pat was friendly welcoming and professional! I ll be recommending this establishment to all my friends.
M'kayla Ferrell (Sleepy)
4 months ago
The man was super nice. I went for a state inspection. They had me in and out within less than 30 minutes. I only had to pay $30 for everything! I will 100% go again!
Beatriz Maria Domingos
4 months ago
Had a terrible experience at this place. I saw a member of staff yell and threat someone who seemed to be there to deliver something. Completely unprofessional and unethical behavior everyone felt so uncomfortable it s terrible. Will definitely not come back there ever and do not recommend.
Y Santos
4 months ago
Very unprofessional employees at this location! I do NOT recommend! I was in there today and watch the uniform man get cussed out right in front of me by one of the employees so rude, no respect or maturity AT ALL!
Chris Lynch
11 months ago
The manager checked my brakes for me as I got a full synthetic oil placed in my new 2022 car. He went out of his way to explain everything down to a T. I won't go anywhere else for an oil change from here on, or anything else that they can handle. Superior service at a price that's the same as the place down by Food Lion. All I've heard is horror stories about that oil drive through, so they won me over today with experience.
Rufat Nadir
6 months ago
Rude and disrespectful staff, they only trying to rip you off! I went there for yearly safety inspection and they failed me due to windshield wipers. When I agreed to buy wipers from them (the cost was $30 for pair) technician suddenly realized that I have to buy other ones which cost $60. When I started asking questions manager decided that he don t want to provide service to me at all and asked me to leave with failed inspection, but didn t let me go without paying $33 for that.
James Hawkins
4 months ago
Quick and professional work done. The staff was extremely personable. I will be using their services again.
Robert Depo
6 months ago
Very helpful and personable crew. Cam & Pat were looking out for me and my vehicle, and that's not always the case at these kinds of places. Great place to get an oil change.
Drez Inisti
a month ago
Always hassle free service when I drop in for my annual vehicle inspection.
Cheryl Garrigo
a year ago
Great guys great service. Worth the money. Takes care of my car needs with honesty and respect.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change
Jon Washington
a year ago
Pulled up and informed the gentlemen that I would like an oil change, pulled up to the bay. Got informed that I'd need to get out of my vehicle for the gentleman to pull it in and he immediately complained it was a manual and started struggling with it. One noise I didn't like from my truck later I asked for it back and was informed that I wouldn't let an oil change thereNever have I been asked to remove myself from my own car at a pull through oil and I've certainly never had staff immediately grind my transmission and then tell me to leave.
Ashley Ellington
a year ago
Inspection took less time to complete than it did for me to get there. The manager Pat did a great job taking care of my car and his customers. The fact that they stay open until 6pm in such a small town is also a bonus!!! This was my first time here, but it definately wont be my last!!
R Thomas
4 months ago
They fix what Jiffy lube did not fix, they were quick and efficient, gave me good advice that will save me money.Thank You guys
Chuck & Jennifer Peters
a year ago
Be careful before you let them work on your vehicle. I stopped by to have my car inspected. I was told I needed 3 bulbs. No big deal, or so I thought. Imagine my surprise to find out they charged me $10.00 a piece for the bulbs. Never did they tell me before the work was done. $30 dollars for 3 common bulbs is robbery. Especially when they surprise you at the register with it.
Lisa Reeves
a year ago
No muss, no fuss. Just get her in and get it done. From vehicle state inspection to oil changes on all of my trucks including my Ford F-250.
MLT
a year ago
Sad situation there. Had my oil changed at that address going back to when it was a Texaco. Wipers, Fluids, anything they offered to help my vehicles. Today, there is ZERO Customer Engagement, or Service. You park, walk in and get stared at thru their windows. They keep the customers wondering when someone will say HELLO or check on their presence in the first place. How about come in your lobby and ask the customer what they want??? I stood at the counter and listened to the phone ring and ring some more. And it was the same mess back in November for an oil change. I should have known then! Why do customers have to beg for service here? DO BETTER.Services: Auto windshield repair, Air & cabin filter replacement, General repairs & maintenance, Oil change
Nikki Williams
6 months ago
They lied to me about my car saying it only can use full synthetic oil charged me a high mileage fee when my car only got 52,000 miles and is a 2009 Honda never again!!!!!Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change
Brian Fallen
a month ago
Great Fast Knowledgeable Service Thanks Brother God Bless
Joshua A
11 months ago
Be careful taking your car here, I took my car here about a month ago for a state inspection and about 7 days later my car started having issues cranking and idling. I changed out the oxygen sensors because I thought they had gone bad. It turned out that the vacuum line on the back of the engine against the firewall had been disconnected. I m not sure if it was disconnected accidentally or out of sabotage, but I no longer trust this company and I won t be doing any more business here.
Jennifer Carter
a year ago
I ve been going to Snappy Lube for several years. For the last few oil changes they ve told me that my oil was dirty and I needed an oil system cleaner, for quite a bit more money. I thought used oil was supposed to be dirty, but what do I know, so I went with their recommendation. After this occurred several times I mentioned it to my ex, who owns the car with me. He recommended that I take it to the dealership the next time I needed the oil changed, to make sure there was nothing wrong with the car. So that s what I did. Not only was the oil no dirtier than it was supposed to be, but they were amused at the idea of an oil system cleaner. I admit I don t know much about cars, but I really don t appreciate being taken advantage of. I ll be finding a new place to get the oil changed.Services: General repairs & maintenance, Vehicle safety inspection, Wiper blade installation
Pat Morgan
2 years ago
Don t go here until they get new employees!!!! I have been coming to this location for 20 years . I have always gotten great service until yesterday! The employees there were more interested in trying to be funny than doing their job. They pulled my car in and lifted the hood so I assumed it was being worked on. Well I pulled out over a hour later. I had to go back to get my sticker for next oil change. Management get rid of the clowns and put some one in there that will change your oil. I drove from Black Mountain to get this kind of service. If I want comedy I ll go to a showServices: General repairs & maintenance, Oil change
Holly Wilson
a year ago
I had a horrible experience at this location. I called ahead to have my fleet vehicle serviced, was told I could come at 1:30. When I arrived, the staff acted like they didn't want or need my business and barely spoke to me. I could not even communicate what I needed done on my vehicle. When I tried to speak to the technician, he just walked away from me. Needless to say, I won't be back.Service: Oil change
Jessikah Daniels
a year ago
This morning I took my 2020 Chevy Trax in for an oil change and ended up being quoted a starting price of $97. By the end of the service my total came up to $114.18!!! FOR AN OIL CHANGE!!! The most I ve ever paid for an oil change at the Chevrolet dealership is $58 and that s for full synthetic!!! First and last time going to this establishment.Service: Oil change
Zariah Marshall
2 years ago
I went it for simple full synthetic oil change though it was 5:30pm and they closed at 6pm they told me I could get it done. They pull my car in and a worker told me it ll be $95 for the oil change because it s full synthetic. My full synthetic oil change is between $54-$58 every where else.
Jancey D. Quinitchette
8 years ago
They gave this dingy (but not dumb) chick two free quarts of oil and some badly needed coolant, free of charge. They're nice to my sons and treat me like I'm not an auto repair idiot, even though....The prices are good, service is fast. Been satisfied with the work each visit.
Annie
3 years ago
The customer service was good but an oil change cost me $800 in total damages !! I had went to snappy for an oil change. A month later, my car goes out while I m driving (out of town; It was an expensive tow back home! ). After taking it to another shop, they explained to me that my previous oil change was done incorrectly and it cause damages to my cam shaft. Highly disappointed that an oil change cause this much trouble!
Onyah Burgess
3 years ago
First & last time using their services. Went because they were running a special. I got my car &my mothers serviced around 3/15. By April 5 my oil light was blinking again (mind you it was blinking when I got it serviced) my fiance check my oil stick &it was BONE DRY. I told my mom to check hers & it was dark brown, she doesn't drive as much as I do so hers should've have still been good. I didn't bother going back to the establishment after reading the reviews that had been left. Just wish I would've did my research like I normally do before wasting all that money ..Google is probably going to make me leave a star but I wouldn't give them any if it was possible
Tina Kreidlers
a year ago
Went to 2 other inspection stations..one the guy is on vacation and the other place said maybe this afternoon. Called Snappy and they took my vehicle straight back. Will definitely recommend them to anyone!!Service: Vehicle safety inspectionService: Vehicle safety inspection
Lisa
5 years ago
I can't say enough good things about this new management and staff! They found the leak at my radiator after I had brought my vehicle in twice with the previous staff who could not find it. A leaking bottom hose, how does a mechanic miss that twice! Needless to say it has been fixed and also found I DO NOT have a leaking oil pan as the previous employees said both my car (mine had been recently replaced by a different mechanic) and my daughters car have grrrrrr they were going to pocket money from a single mother! Around 20 minutes after dropping my car off I got a phone call from the new manager going over what repairs were needed, now that was fast! I am very happy to know that I can return to Snappy Lube and know that I will not be screwed over like I was going to be by the previous management and staff members!!! The new manager was very thorough and reasonable with pricing, do not hesitate bringing your car here! You won't be disappointed.