Charles Boyd Chevrolet GMC Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jonathan Alston
2 years ago
Diane Asher was my mother s sales consultant. She was very respectful, engaging, and polite towards mother and me. She offered us water and made us feel comfortable during the process. She listened to my mother's concerns and demonstrated excellent customer service skills. If anyone chooses to purchase a car from Charles Boyd I recommend that they see her. Diane is good at resolving matters and thinking of solutions. After my mother spoke to her regarding a matter with Russell, she guaranteed that she would send my mother her paperwork through the mail and give her a free oil change. She already had agreed to give her a can of paint. We would like to give Diane 4 stars.She introduced us to Mr. Boyd, the owner of the company. He was nice and engaged in conversation with us. Diane even told us that he comes in to work with the staff and customers and participates in the deals. He gave my mother a good deal on her car. We would like to give Mr. Boyd, the owner, 4 stars.

  Nikia Davis
2 years ago
Charles Boyd and Diane Asher was very professional and knowledgeable about car buying gave the best pricing and monthly payment s!!! Also the owner Mr.Boyd himself is very honest and down the earth he will talk to you like he been knowing you all his life. I have nothing but great things to say about this business and the people that is employed there.

  titan uranus
2 years ago
An excellent service department with first class employees. I will not take my car anywhere else for service.

  ExteEriority
9 months ago
Excellent car buying experience! Very welcoming and helpful staff as well! Will be a repeat customer!

  Jerry Mudd the Racecar Driver
3 years ago
They take advantage of elder buyers. Talked my elder father into trading in family vehicles very soon after trading one for another. Lied and said the car in question was not worth fixing and needed to get rid of it even though it had a warranty. Did this so much he never paid on the vehicle itself he was paying on the other cars and interest. They don't care about the customer they care about making the sell and it's sickening!!! Lying to old people to screw them out of more and more money. They don't care if it makes them go broke or hurts their credit. I hate this dealership and strongly suggest anyone to shop elsewhere!!!!!

  Jan Wilczynski
4 years ago
I had a reoccurring problem with the brakes on my 2012 Cadillac escalades . It had been in a different shop 3 times for the same problem. I took it to Boyd and within 24 hours I had my car back With the brake problem repaired plus others I didn't know I had for a reasonable price . I could not be happier my vehicle is driving as well as it did when I 1st got it . The staff was knowledgeable, pleasant, and very friendly. I would give them more stars if I could

  Yvette McGreen
2 years ago
I took my Tahoe in for a airbag recall. Somehow the time got messed up and I was early, however they took it in and they fixed it and I was out within an hour. The staff was very nice and friendly and I will continue to take my Tahoe there..

  Alex Hubert
3 years ago
The team at Charles Boyd will always take care of you and treat you like family. They have a beautiful facility and provide great vehicle insight with a personal touch. 5 STARS!

  Bruce Newcomb
3 years ago
Best new vehicle buying experience of my life. 1st class sales staff and management. If you're looking to buy a new or used vehicle, I highly recommended you go by and see Sylvia Lewis.

  Lamont. BigDaddy Hightower
11 months ago
Very nice intelligent workers,you can get a great car & be satisfied.

  Christine Johnson
a year ago
I enjoyed my visit today, I was there with my sister and brother in law. I had a very warm welcome.

  Isis Ellis
4 years ago
My dad took his Chevy in because of a factory recall. When he picked up his car, the gas gauge was not working, when it had been before. Apparently the service dept either tinkered with it or did not reinstall it correctly. My dad subsequently contacted the dealerships owner, who showed some since of understanding but ultimately sided with the manager of his service dept and concluded there was noting that could be done to correct my dad s newly-broken gas gauge. My dad is over 70 years of age, which makes this incident doubly unappreciated. He s having to learn to gauge his gas manually, which he should not have to do after purchasing a car from this dealer. As his concerned daughter, I plan to report this indifference and unprofessionalism to the Better Business Bureau and any other platform until I can get some answers. Current and prospective patrons should know that this is a Buyer s Beware type of establishment who puts their customers at the bottom of the priority list.

  Theresa Holiman
2 years ago
Customer service, namely, Diane gave excellent service. She is a godsend, Ty for your beautiful service and attitude.y daughter loves you

  Butch Fleming
3 years ago
Great service, very friendly and fast. They are the best dealership around for customer service. Highly recommend!

  tricia perry
2 years ago
The customer service was excellent. The process was smooth and complete within a short time period.

  Tremendous Rage
3 years ago
Don't ever go here the staff for selling cars are a joke! would NEVER recommend if you want a good deal on a car do NOT go here you will not find one!

  Cristin Fulmer
3 years ago
Had to have torque converter replaced as it was a known issue with my vehicle. Came here. They did the job.

  Timothy Kitts
2 years ago
Very professional people, low pressure, answer all your questions

  Michael McCray
2 years ago
Very nice staff. Work performed on time.

  Kim Stainback
3 years ago
Great! In and out in a little over an hour for service!

  Waldemar Mark Wilczynski
3 years ago
Great service, quickly done. The price was right

  Dana Colbath
4 years ago
Great parts counter people to deal with to get parts

  Connie Roberson
3 years ago
Excellent Customer Service

  David Clary
3 years ago
Sales person was very professional and courteous

  John Forsythe
4 years ago
They fixed my recall in a timely fashion

  Declan Halos
a year ago
Best Chevy dealer in NC.

  Mike Campbell
3 years ago
Great people to do business with

  latoyria Bullock
a year ago
We love this place

  Jason Mericle
3 years ago
Friendly, clean and helpful.

  Gina Eaves
3 years ago
Impeccable customer service!