Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  N Wat
3 weeks ago
Called to see if they had a particular car battery in stock which the young lady verified it was ...As I type, I've been on hold for over 30 mins just to see if they can install. UPDATE: The young Lady never came back to the phone which made me purchase the battery at Auto Zone instead. I know $200 may not be alot of money but the poor customer service caused them to loose that sale.

  erwin sanchez (TimmyWorld)
3 weeks ago
We went there today and had an appointment to get my tire change because it s punctured and almost expired and told us yesterday that we need to change the tire. We waited for 2 hrs and lo and behold they didn t change the tire and told us it doesn t need to be changed.

  Jalisa Murphy
6 days ago
I ve been calling for the past 3 days to set up an appointment and no one has answered the phone. Does anyone work at the front desk?

  Everett Maintenance Company
4 months ago
Thanks Guys you saved me a lot of money when another tire company said my new tires was cupped only to sell me tires when I did not need to there only 3 month old thanks for the careful examination of my tires and assured me I did no need anyThat's Rare and honest which is hard to find these days againTHANKS SO MUCH DR. L EService: Tires

  Keke Lee
5 months ago
They are not real mechanics, they told me I had a huge oil leak and denied my oil change took it to a real mechanic and they said there was no oil leak

  Ibrahim Alqassab
10 months ago
A service that does not deserve even one star. I went to change the tires of my car, as I had a tire that had completely run out of air. I stood alone waiting for more than 35 minutes in front of 5 lazy employees working on one car quietly, and after they finished, one of them finally came and told me, You must. You have to go inside to register an appointment and the appointments may take more than 3 days. Please, is this a transaction that deserves even one star!!!?????

  Naphis Delgado
11 months ago
There were 2 females 1 was lazy bad assistance. They need to restock their tires, all the ones on line they didn't have so I was force to buy sum that I didn't really want plus I called wallmart & ask for ur auto care center & was told it was any , I feel sorry for all jobs now with these sorry A-- kids u hire

  Ebony Harris
a year ago
The service was horrible, the technicians weren t concerned at all about my time, I arrived around 3:30 and didn t leave until after 5:30 and it was only one customer there the whole time. I just wanted to get my tire fixed eventually they fixed my tire only for me to get seconds away from the center to feel my vehicle wasn t riding correctly. I returned back to the service center to find out my bolts weren t tightened down. This is beyond unacceptable and this concern needs to be addressed as soon as possible!!! This was at the Greenville Blvd location.Service: Tires

  Amy Graham
5 years ago
Extremely poor communication and customer service. I called over 7 hours after I dropped off a tire for repair and was on hold for another 20 minutes before someone tried to help me. They said my tire was fine (which I'm sure it was not) and they declined repair of my spare, but couldn't tell me why nobody had called to let me know that. I dropped off a full size tire, not a spare. After several minutes of debating with the guy on the phone, they agreed to take another look at it. They did call back after another hour and then said that my tire had 3 holes and needed to be replaced!The tire I need had to be ordered and I was told that it would arrive the next morning, usually by 8am and that I would get a courtesy call when it arrived. I was also told my tire would be fixed ASAP once it arrived. It is now noon and I've heard nothing from them. I called and requested to speak to management to inform them of my issues. A 15-minute conversation that started with me being told that the tire had not been delivered yet ended with them telling me it was in and would be ready for pick up at 12:30. I am filing this one in the lessons learned category and will never return there for service again.

  Joshua Hetzel
2 years ago
DON T GO HERE!!! The level of customer service and ownership in their product / quality of work is appalling.We ignored the horrible reviews, purchased 4 new tires, and immediately regretted it. Over the next 4 months, we were back in the autocenter 5 times to repair leaks due to the installation. Management and customer service refused to stand behind their service, and support the obvious issues until our inconveniences were also their problemWe will never be going again. I will also make sure I pay attention to the reviews before going anywhere again. Walmart Autocenter Greenville NC should be proud of the 1.5 stars they have, because Google won t let anyone add a rating lower than 1Service: Tires

  Tanya King
3 months ago
Knowledgeable and caring customer service. Will not be paying dealer prices again!

  Zach Hampel
2 years ago
Good tire prices, bad service time lack of management and structure. Double booked appointments, took over 2 hours for 4 tires. Losing customers keys .... they need a key locker or something it's not rocket science to get a safe or key box.

  Marleika Butler
a year ago
Do not get your oil changed here in the sake of saving a few bucks on an oil change.A few weeks ago I got an oil change at this location, everything seemed fine afterwards for a week or so then my car(2017) started to act weird sputtering and idling funny, the next day I went to take my kids to school and the car completely died in the line at the school, a few minutes and I was able to turn it back on and drive it home where I parked it for a couple weeks while I handled a mountain of work and having another car it wasn t an immediate priority. Finally I decided I d had enough of just seeing it sit there so I went and bought a code reader to read the check engine light that turned on while I drove it home the last time. Code reader throws a p0011 cam shaft problems immediately I get red flags I m thinking that s weird. So I pop the hood and check the engine oil and the the dip stick was BONE DRY an oil change at this location 2-3 weeks prior with the sticker on the window that says it s not even due for another change yet and it s BONE DRY, the only thing I can deduce is either A they didn t put oil back into the car after draining it or B they didn t replace the plug on my oil pan. I ll be checking that next but regardless I am dumbfounded. Never again, not worth saving the few bucks.Service: Oil change

  keyko recinos
3 years ago
Worst place to get your car serviced. I went there WITH an appointment and it took over 2 hours to simply just get four tires installed. I made sure to tell the three people who were at the front desk about my appointment when I first arrived just for them to tell me two hours later they forgot to mention it to the mechanics that I had an appointment which is what took so long. For future reference if you do plan to get your car serviced here be prepared to spend half your day here!

  Z H
2 years ago
Sat in my car for more than 20 mins for air to be placed into my tires. I was never approached and all of the workers were not busy. One had dominos delivered and another man was talking to a group about frying fish.

  Julianna Santos
5 years ago
This is the second time im getting tires here and the last. The receptionist is really rude and condescending. The mechanics dont know what theyre doing. The first time i got my tires put on and it took all day, from like 8am to 4/5pm and the entire day they said it would be 40 mins. They didnt pull my car in for at least an hour.This second time im getting one tire replaced and she said id be first and it wouldnt take long. 40 mins later and they still havent pulled my car in. So i said id take it somewhere else and the girl made a snarky remark about how they about to do it . The tires here dont last long, the warranty dorsnt cover anything and the service is terrible.

  Robert Weaver III
6 years ago
I went to my local walmart to get my oil changed a few days ago. I pulled into the express lane and a friendly walmart employee greeted me and asked which oil change package i wanted. I told her that i needed a full synthetic oil change and I inquired about the price. She told me that it was 40 some dollars. I asked how long it would take and she said about an hour and half. She explained that they would call me when my car was done. I walked back to my house. Four hours went by and they hadn t called. I called them and they said my car still wasn t ready. They called me six hours after dropping my car off and let me know it was ready. When i got to the counter the lady was very rude and her register wasn t working. So we walked over to the sporting goods section to use their register. We waiting about 10 more minutes for the associate to show up. When i went to pay for my oil change they told me that i owed 63 dollars.So I waited 6 hours and i was misquoted. Then I noticed that the oil sticker on my windshield said that i needed another oil change in 3000 miles.... so i call these people and I m on hold for 12 minutes before someone answered. I explained what happened and told her that i needed to verify that they put the correct oil in my car. The lady again was very rude. They put on hold for another 5 minutes before saying we re not sure why your sticker is wrong... our bad..

  mario jennings
a year ago
Went in to get one tire and it up getting four tires telling them that I want the best of my old tires to remain as my spare. They took my three other tires and put the bad tire back in my truck as my spare and tell me, why didn t I check the spare before I left the store so you took my tires and left me with the bad tire and no spare and they re rude!!!Service: Tires

  Toni Leggett
7 years ago
Literally took OVER 5 hours for a new set of tires and an oil change. Employees did more (slow) walking around then it seemed work itself. The man working the front desk had to stop multiple times to help other people and answer all the phone calls. We tried to check out twice and were skipped in line both times. Very disorganized and we will never be back. Good luck going here.

  Cathy PIERCE
4 years ago
I have had my tires done at walmart a few times the first few times were ok the last two my husband truck we dropped off his truck. At 4:45 went to supper came back to store 2 hours later truck was not done. We did not leave walmart till 940 pm and they close the auto center at 9 the guy put the wrong tires on truck we said ok just leave them then when leave find he put the new tire on the spar

  Kid Deloatch
4 years ago
I came with an appointment to get two tires changed at 2pm and it is now 5pm, my car has yet to be lifted. They joke around and don t focus on their work, don t come here you will be waiting forever. 1/10 would not recommend.

  Shavon W
5 years ago
They did a great job on my oil change. My car uses synthetic oil so be prepared to pay about $50 but they top off all your fluids and vacuum your car. Be prepared to be there for a couple of hours unless your the first person there.

  Michael Thomas
5 years ago
I had called earlier in the day to make sure the tires and correct size I wanted were in stock. They were. I showed up and Josh was very helpful in ensuring that the tires I wanted would indeed fit on my truck. My truck originally came with 2357516 tires, but no one stocks them. My truck has a GM optional tire size of 2557016 that everyone uses, and Josh checked/verified this and sent me to the bays to check in.After checking in with Dave, AJ comes and takes my paperwork and says he needs to check to make sure the tires are the right size. I try to explain to him about the two different sizes and he says that's not right and needs to check the door sticker. He tries to open the door, it was locked. He rudely says to unlock it, gets upset because I have to walk over and physically unlock it because it is a 2002 base model Silverado without power locks. AJ looks at the sticker and says nope we are not changing the tires they are the wrong size. I again try to explain that they are putting on the optional size and that he can go inside to verify. He walks in and begins complaining and finally has Dave verify the optional tire size. Josh shows Dave, from the manual that the size they were putting on was correct.Other than AJ, 12 year of excellent service, I was happy.AJ need to take classes in customer service relations, and that is why I am giving this location 3 stars. Everyone else I dealt with was excellent and very friendly.

  Dara Rose
5 years ago
Went to get a new tire after hitting a curb. When I left walmart, my car was making a grinding noise that sounded like metal on metal that was not there when I took my car in, so took it back. They fixed whatever they had done. But the gentleman who showed me what the issue was was very condescending and smug, as he also tells me I need my brake pads replaced because it was "to the metal" [what was written in the notes of my receipt]. There were no screeching noises that usually come with the sound of needing new brake pads. When I went to my dealership to get serviced, I asked them if they could check it out just to be safe. They told me all pads were still as new and were okay and they couldn't understand why the man told me that and recorded that on my receipt. I honestly wouldn't have as much of an issue if the guy wasn't so smug about something he was very obviously wrong about.

  Brandon Jibodu
2 years ago
Honestly Walmart oil change service is really a hit or miss some days it ll be a quick in and out with good service and some days you ll spend 3 to 4 hours waiting on your oil change service also that s even when you re there early I only talked to them about what s taking so long and what happens is if they don t have the right oil or oil filter for your car they would have to go to a store to get the right oil or oil filter for your car (mean time while you re still at Walmart waiting).

  Digital MD
5 years ago
So needed new tires because my family and I were going on vacation out-of-state and decided to go to Walmart because of their cheap prices and, well, it was this past Sunday and we were leaving Monday. Everything was well with the service until I look at my wheel this evening and one of my center caps fell off. All the rest were loose so pushed them in.

  Wendi Mair
6 years ago
Came in this morning at 7 to get a new tire. They didn't have one I needed and had to order it from the the Wilson store. Got called at 3 when the new one came in and came back to get it put on. I am still waiting. Once they are done, I'm getting in my car and never coming back here for anything car related. F this place.

  Lisa Eaker
2 years ago
I called ahead to insure they had the tires I needed. Went for 9 am appt. I was checking out in about 45 minutes. No problem.

  B G
6 years ago
Over filled my oil level a great deal. They broke parts under my hood. But I will say this, they did pay me for those damages. But I had to pay for an engine rebuild out of my own pocket because they made my ride start leaking oil real bad.

  Hassan Alnemer
10 months ago
Came to change my tires, waited 30 minutes no one came to ask me what kind of service I need even though they saw me