Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Solomon Trevino lll
3 weeks ago
Today I came to the store I walked in and I was greeted by a wonderful lady with a vibrant red hair color I did not get her name but she had a good attitude . I do come to the store often I barely get and greets or welcoming. Mabe they need hire more people like her. I will come back hopefully she stick around. Thank you so much again I hope to see this young lady when I go back to the store

  Laura Newkirk
4 months ago
Where did they get such an awesome stuff from!?. Ryan went above and beyond trying to find me what I was looking for, which was not an easy task. Everyone who worked there was friendly as they could be, and you could tell they enjoyed what they did. I will definitely make this my go-to store

  Doug Hill
a week ago
Love the purchase in the app and pickup in the store service. There's always a coupon to use in the app and the item is always ready when I arrive to pick it up.

  Joseph Alvarez
2 months ago
Worst place to get parts, I had to go up here 5 time in a row for one part they couldn't get right. Not only that they have parts labeled wrong. They gave ma a car part for a truck. How do you even do that. Yall need to do better

  Nysius Spencer
2 weeks ago
I wouldn t do business here anymore. Someone hung up on me after asking questions about a part. I use to come here all the time.

  Troy Jones
2 months ago
Great team, that helped me get my car back on the road.

  Corey Mayer
2 weeks ago
Quick service and get the part right the first time

  Charlie York
4 months ago
Employees were friendly and helpful. They struggled finding the supplies in store.

  Honey Eyes
7 months ago
People are nice, parts are high you would think a 20 year old car the parts would be lower priced... but they aren't lots of the parts are refurbished that's why they want your old parts.

  Matt A
5 months ago
Friendly service got new battery here associate was very helpful

  Marcus Shearin
5 months ago
Wonderful place to get parts. Clean parking areas ***** no competition anywhere close

  Alicia upmostlove
4 months ago
They had just what I needed to protect my vehicle.

  James Elliott
a month ago
They had exactly what I needed

  Jeremy Young
3 weeks ago
Very friendly and efficient.

  jonathan oxendine
4 years ago
some if the worst customer service I ve ever experienced and I am personally a business owner. Initially, I purchased an alternator, from the result of my car cutting off while driving. Well I swap it out to find out that my original alternator was in good condition. Granted this was an online purchase to receive the discount. I told the representative, Carlos at the store that I would return the new one. He replied, we have a new policy that doesn t return electronics once they have been used. In my case, used was driving a mile to the store. Regrettably after talking with poor excuse of a manager, Ethan, that my trouble shooting cost me $123 of my hard earned money as a Landscaper. Sadly, i called corporate and asked about the situation and they informed me that it was solely up to the location manager. You can say I will never spend another dollar in advance auto parts. I had to pray to keep from losing my cool in the store. I hope this keeps everyone informed of the detrimental policies that they are implementing in the fine print! God bless!

  Eliza Eliza
a year ago
Just stopped by during a rain storm to buy new windshield wipers. They never tried to up sale me and even installed them for me. Thank you guys so much for being awesome!

  Derek Greenwald
a year ago
Went here looking for a specific item in which when looking online said this location had it in stock and when I got to the store it wasn't in stock. They need to do better at when it says it's in stock at a particular location then it's at that location when the customer is looking for it. Wasted time, gas, and money. Found what I was looking for at a competitor across the street and it was actually a few dollars cheaper for the same exact brand. Hmmm

  Michael Kenyon
4 years ago
Well the staff was personable and polite, but unfortunately they sold me the wrong part, even after I asked them to double check and be sure to get the right one because they're all the way across town. Then the sales person put the sale in under the wrong phone number so they couldn't even find the right transaction in the system. They finally got it right and I got the correct part. Because they are all so nice and were willing to do what it took to get me the right part without it costing me a fortune, I give them three stars. If they could get the parts right on the first try it would be five. (Getting the wrong part seems to happen almost every time)

  Sharon Jernigan
5 years ago
Went to this store and ordered parts for my van and had them shipped to the place fixing my van. Well they sent the wrong parts, and I had to reorder the parts again from another advanced auto parts. They o my had some of the correct parts and had them sent to the mechanic. I had to drive to another advanced to get the rest of the parts and take them to the mechanic myself. In turn it cost me 3 hours extra labor time, more gas and had to pay for the parts twice. I then had to take the wrong parts back to the original advanced to get my money back for those!!! All of this because a salesman wasn't capable of reading a parts number off the computer and picking up the right box! A $ 260.00 job cost me $490.00!! And what did the manager say to me? His words were " what do you want us to do about it?" WOW!!!! Well 40 min after posting this, the manager called. The assistant manager is the one that said the smart remark. The manager was.extremely nice when he called and has offered to refund our money on both sets of parts. The wrong ones of course, and the right ones! That is going to save us sir money! I would one to thank the manager for trying to help and understanding our frustration!!!

  Nick Lietz
3 years ago
Went in to pick up headlight for my car the guy behind the counter looks up the right one and I bought them. Get home to change em and they were not the correct ones. Tried to return or swap but they wouldn't do it because I opened the package because I was under the impression they were the correct ones. Lady behind the counter said sorry youll have to spend another 60 dollars. Doesn't make no sense because the employee was the one who gave me the wrong product you guys could have helped me out with getting them exchanged. Will not be returning

  Randy P Smith
7 months ago
Went to the Greenville boulevard location. I guess they are working on it. I would go somewhere else until they finish. Looked for a spark plug but nothing.

  Erlynne King
5 years ago
The sales clerk was very courteous & helpful. He replaced my battery with no problem, took out the old put in the new-- skillfully & with no attitude. I really appreciated that.

  Mike Olmsted
6 years ago
10 years ago i would have gave them 5 stars. Now not so much. Advanced policy of working on people's cars is a complete disregard for the customers that need help getting parts. (you know because they're a parts store) now not so much. There are 2 people outside changing batteries, only one person in the store helping the other 7 customers in line. After waiting about 30 mins guess what, this employee cant answer anything. I asked him if he had a part he said no. so i said then does any surrounding store have it? his response was maybe. so i asked can you order it he said maybe if we could find it, but then wouldn't look it up. I'm done with advanced auto. i wouldn't buy a Pepsi from them, hell i probably couldn't they would be to busy pretending to be a shop.

  Wanda Hardison
5 years ago
My van was running hot (late on a Sunday afternoon) and I was about an hour from home. Jacob was a tremendous help in troubleshooting and was quick to assist me! Super service and so very helpful. Thanks so much Jacob.

  Crystal Tyndall
5 years ago
I'm not surprised that the ratings for this store is horrible. I visited there yesterday evening and someone named Matt, who seemed to be the head man in charge there, has the absolute worst customer service skills I have ever encountered. Though I had quite a drive to get there, I chose this particular Advanced Auto Parts simply because they had the part I needed in stock. BIG mistake. I tried to order the part online before going to the store because I could receive 25 % off by ordering online. However, I was unable to complete the purchase because I was paying with a giftcard (which cannot be used as payment online). I asked Matt if he could honor the 25% off coupon since it would not allow me to pay online and I had driven way out of my way. His response was to simply laugh in my face and state no, his store didn't operate that way, it wasn't their policy, if I wanted the online perk then I would need to pay with something other than my giftcard. Im quite positive that Matt didn't want to take the time to do his job and call a manager to find out if there was anything that could be done to help, simply because he had what appeared to be his girlfriend (who clearly did not work there) behind the counter with him. When I asked why other stores would honor this but he would not, his "girlfriend" stated that she use to work there and she knew he was right. It was quite clear to me that I was interrupting their time together and he just did not want to deal with me so I left the store never getting what I went for. I absolutely understand that different stores have different policies and I would never ask someone to do something unethical at their job that is against policy. However, when you use words such as " not my problem" and "good for the other stores but we don't do that here", that is simply horrible customer service skills. Also, I don't need to be preached to about doing the "right thing" and following "policy" when the employee himself isn't following policies. That is, Unless the Advanced Auto Part Policy Handbook states that it's okay for employees to have a bring your girlfriend to work day (and have her deal with the customers). I will never return to this store and if you want to be treated like a valued customer this is not the place for you.

  Matt Kirk
7 years ago
I am a loyal Advance Auto Parts customer and have shopped at this store a few times. I've purchased in store and online. I have had problems ordering online and picking up in store. Online it said the item was available for store pick up but when I got there they said they didn't have it it. The great customer service from one employee is what saved my business. He worked hard to help resolve the issue. This store is in a pretty busy part of town so be careful getting back on the road. The store seemed clean inside and the staff was friendly. I will continue to shop here despite the problems I've had in the past.

  RJ TheGamingWolf
8 months ago
Not really good help when needed poor job at trying to find parts

  vaayushv v
3 years ago
I suggest DO NOT GO THERE.. A guy name ALLEN; very disrespectful, do not know how to talk to customers. He will lie to you on you face and Yell at you on your face. If you ever go there, try not to get in touch with him, otherwise you're going to ruin your day!! Oh I forgot to mention HE calims himself a store manager "ALLEN", but he does not know how to talk to customers!!

  Christine Searcey
2 years ago
Very helpful. The young lady behind the counter set me up with a new battery for my key fob in less than 5 minutes.

  FORHICKS ANDGIGGLES
6 years ago
Totally awesome! They are right on point with all of my parts. I did a complete rebuild on my 1989 Ford Bronco motor and transmission and they hit the nail on the head every time. Thanks guys!!!