Wrenches and Ratchets Auto Repairs
4.3 (84)
927 S Marietta St, Gastonia, NC 28054
(704) 861-0016
Claimed
Service options
Accessibility
- Wheelchair accessible parking lot
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jenthar The Destroyer
2 months ago
I definitely recommend them. I've had various work done by them multiple times and not only is it reasonably priced but they are super nice and they're quick too. Will continue to come back!
Peter Kwok
a year ago
Guy did an excellent job in repairing my wife's Lexus RX 330. He replace both of the CV joints and fix our shaking issue while the car accelerate. The price was extremely reasonable as well. If you need a honest mechanic who does the job right at a reasonable price, you need to come by and get an estimate from Guy. We will definitely be going back for more service.
Kyle Ferguson
5 months ago
Best shop in town hands down! Been using this place for years and not had 1 bad experience. The staff is not only professional but extremely down to earth, helpful, and friendly. Would highly recommend to anyone needing an extensive repair all the way down to simple service.Services: Transmission, Electrical repair, Air & cabin filter replacement, Exhaust, TiresServices: Transmission, Electrical repair, Air & cabin filter replacement, Exhaust, Tires
Elizabeth Sanders
4 months ago
Took my car to their shop, needing a repair. Great service, people, and pricing was more than fair. Highly recommend for any of your auto needs.
Sherry Griffin
4 months ago
Last week we had my boyfriends Honda Ridgeline towed here for repairs and the next morning received a call stating it was the axle and it needed a new transmission. We were Leary with the results after having his brother with us the night it broke down who is a master mechanic. After talking we decided to have the vehicle towed to another garage for diagnosis and repairs. Received the call that it was in fact the axel. I told my boyfriend this guy was looking for a Christmas bonus and in fact he was. Turns out there was absolutely nothing wrong with the transmission after this guy insisted it was. Be weary of ratchets and wrenches.
Diamond Mills
3 months ago
I took my fiance car up to him, and he replaced the catalytic converter, and the car don't even have 90,000 miles on it. We took it to him on a Monday, and he said the part will be in on Wednesday. He called said it was ready on tuesday not even 5 minutes down the road the light came back on so we took it back that Tuesday it was ready again on Wednesday but then a week later the light is back on and he will not give us a refund when we asked because he had done got rid of the original it been a month and the guy still hasn't fix the car and we paid 1200 for him to do so just to find out he over charged up 400 for the part if I could u would give him 0 starts and then blocked are number so we could call himWanted to update this we finally got our money back and went to a different person just to find out he charged us 400 more for a knock off part when there dealer ships part was was 400 cheaper this guy is a scamer and will over charge for knock off part and once we get the part off and new one on we will know if he even did replace it or not when we find out I will keep an updateUpdateThe second machine up at randys auto car got my car fixed he replaced the catalytic converter with on from the dealership and the o2 sensor for 900 come to find out that wrenches and ratchets auto shop charged us 1200 for on a catalytic converter and it was a after market.
Bailey Fleeman
7 months ago
Guy is an honest mechanic who does the job right at a reasonable price. Very helpful and will be returning for future service!Services: Auto engine diagnostic, Auto maintenanceServices: Auto engine diagnostic, Auto maintenance
Tina Littlejohn
8 months ago
Very very slow. So if you're in a hurry go elsewhere. And the majority of the waiting is the front desk lady chatting it up with customers and then going to put your order in for the worker to do the work that's needed for you.
Breyauna Smith
8 months ago
Love this place been coming since I Started driving Guy is the best. Great service and great prices Services: General repairs & maintenance, Auto maintenanceServices: General repairs & maintenance, Auto maintenance
Lee
a year ago
Replaced starter (I supplied part) for my Honda CR-V. Owner can t commit to hard time and date and surprised me with the miscellaneous shop fee which he didn t mention when quoting the price over the phone but all in all the part functions properly and he did it within a few hours of dropping off. I d definitely go back!
Peggy Thompson
9 months ago
Honest..Nice ppl to deal with..My son an fiancee use them for repairs..U can't beat the service an repairs an very reasonable.. Highly recommend
Suzie
3 years ago
Highly recommend this place! Guy is honest and knows what he is talking about! Always available for my needs and concerns. Says a lot when the parking lot is full! Very fair oil change prices and NC inspections are only $20!!! Go check them out!Service: Engine repairService: Engine repair
Charles Lunsford
a year ago
Very knowledgeable and friendly folks here. Would gladly recommend to anyone for auto repairs or services. *UPDATE* I just went back for my 2nd visit, and they really knocked it out of the park! GREAT service as well as great customer service.Services: Auto power window repair, Steering & suspension repair, General repairs & maintenance, Auto A/C recharge, Auto brake repair, Tire rotations, Vehicle Inspection, Brakes, A/C installation & repair, Air conditioning, Auto brake replacement, Oil changeServices: Auto power window repair, Steering & suspension repair, General repairs & maintenance, Auto A/C recharge, Auto brake repair, Tire rotations, Vehicle Inspection, Brakes, A/C installation & repair, Air conditioning, Auto brake replacement, Oil change
C H
2 years ago
Love this place! Guy is AMAZING!! Reasonably priced! Amazing service! Had done everything from oil changes to tuneups on my car! I have recommended this place to others numerous times! Awesome spot!
Patrick Allen
3 years ago
Outstanding service, these guys were very quick and the repair they performed came out perfect. Highly recommend these guys to all. They will be where I take my vehicles to whenever I need anything done.Thank you guys so much, and you have earned a new customer!!
Sharon Henson
4 years ago
I work for a bank and had to repo a truck that was taken to this facility for repairs. My customer passed away and I had to get the truck because money was still owed on it. They charged us $50 a day in storage fees, refused to negotiate the price and gave me an hour to pick it up or face two more days of storage fees. Unbelievable!!!
Yi Zhao
5 years ago
Worst service ever!!!Ripped me off and bullied me just because I am a woman. I had to get the police officer to help me to finish paying the bill and get my car since they refused to allow me to pay by my credit card just because i challenged them the price 358 other than 350 which i thought was the right price we agreed about.And the worst is, with the help of the police officer who he called, I got back my car, however, only drove less than half a mile, my car got new problems. Since i hate this place so much and definitely would never come back, so I just chose to pay hundreds more to get it fixed in a good place.
LNG Forever
a year ago
Visited on 4/28/22.Had a state inspection done that the owner himself performed.I believe his name is Guy.Very friendly,fast service at a good price.Will definitely be back
Thomas Barnett
a year ago
Great customer service good honest mechanic it's hard to find the honest mechanic that won't lie to you this man have my car for 3 weeks trying to figure out what was wrong with it he lost money on fixing my car cuz he gave me a price and he's stuck to that price but after what all he did to my car I couldn't believe that he only charged me what he charged me he had to lose money but he was honest about it he gave me a price and the price was that he didn't go no more or no less he gave me an honest price and I took it and I'd have to say if I ever need anything worked on again they'll get all my business and my family's business and everybody I know because what a good place the man owns that place his name is Guy and what a good honest man it's hard to find out anymore look what times we live in
Brandy Kendrick
11 months ago
Great price and excellent customer service and they work quickly.Services: Tires, General repairs & maintenanceServices: Tires, General repairs & maintenance
Destiny Preston
3 years ago
If you cannot tell me whether or not I can get my car in for a service and it s sitting on a rollback, then you don t need to run a shop. Completely unprofessional. Sad that I had to give it one star. Maybe have someone aside your girlfriend answering the phone and doing business for you. Grr! Completely incompetent & unprofessional.
brent parton
3 years ago
Great service and pricesa good honest mechanic that doesn't overcharge you and try to get you to buy stuff you dont need hes always upfront and I will be back for sure
Jed Farmer
2 years ago
Honest owner and excellent mechanic. Take my vehicles to be serviced regularly. They do it all from oil change to major motor work. HIghly Recommended.
Amanda Todd
7 years ago
The experience was wonderful. The staff was very helpful and courteous, I love going here, they go above and beyond to take care of there customer's. Thanks Wrenches and Ratchets for taking care of my car and being My Mechanic !!!
ShyAnn norris
a year ago
Is greedy and only after money called the cops on my father in law because his youkon broke down on the property and he was trying to change the battery just to get it off his property
Sara Strutt (Sara)
3 years ago
Great prices on oil changes. And very helpful with letting you know work that may need to be done at the present or near future.
Timothy Norris
a year ago
Don t take your cars here called the cops on me and my dad for trying to help a friend Tow his car off the property Dad s car broke down went to swap battery on his property owner got an attitude and refused to let us put the battery in scams you out of money
Ray Palacios
4 years ago
Amazing service and great price i like it...will be going back for all my car troubles
kdog Linney
2 years ago
I had dropped my car off Thursday Friday they gave me my details on what needed to be done Saturday I go pick it up at 12:30 and at 2:00 and the place is closed when the business hours are from 8-5 so i don t understand and the charge a $50 a day storage fee this wasn t our fault so I hope something can be done about this
Shevis Webster
5 years ago
Very professional and nice forgot the guys name on the phone but he stopped his other scheduled cars to come get my car cuz I was stuck and I thank him for that highly recommended thank u