AAA - Gastonia

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dale Porter
7 months ago
I don t know the location of AAA. It was several months ago on a Monday night. Nevertheless, my experience was awful.It started with a phone call from my husband around 10:30pm saying his truck stopped and wouldn t restart. I was able to get to him around 11pm. I called AAA and ask for a tow. At 12 midnight AAA had not arrived. At 1am still no AAA. I called to report that after a tow request at 11 and that no assistance had arrived. It was explained that all vendors were busy but that our request was in line and help would be there soon. During the wait I received 2 automated calls saying that an apology is extended, they are busy, but help is on its way. After an hour or so and still no AAA I decided to call to local tow companies on my own. Was told by a couple of companies (they wished they could though) their staff is tied up and they were not able to help. Around 4am I got 2 different AAA phone persons who assisted me with starting over with my a new tow request. At 4am we received tow assistance. I ve been with AAA for over 20 years and this is the worst service I ve ever received from them. I am thinking of changing to another company.

  Robert Ferguson
a year ago
Darrell (from Matthews Towing and Automotive) met me and my daughter earlier in the week to tow our vehicle. It was a cold and rainy night on a busy street in Charlotte. He was so nice, kind and respectful. He called a couple of times (during rush hour) to let us know how far away he was and to ask exactly where we were. When you car has died in the road and you are sitting there in the cold wondering how long it's going to take, that means a lot. He also called to notify us once the car was dropped off. While we were waiting for service, another tow truck came up beside us (driver was nice as well) stopped to make sure we had help coming. Darrell is certainly an asset to AAA and to Matthews Towing! Extremely satisfied, excellent service.

  D Gillis
6 months ago
Great staff Roxanne is the best and works hard to find exactly what you want to make the best vacation.

  Aisha Wilson
6 months ago
Dropping my membership ASAP! I waited 14 hours for a tow truck.

  Robert & Margaret Smith
11 months ago
Beth really takes care of all my cruise bookings and is so professional and knowledgeable. Thanks for helping me and my wife.

  Allison Stroupe
6 years ago
Have had the greatest help from Joyce helping planning trips. Always have had the best places to stay with money saved! Very knowledgeable of the places we wanted to visit, and also has tips for us. Would recommend for anyone! Around 4 or 5 European vacations and a Canadian vacation. Will be going back when it's time to plan another trip!

  Sherri Klipowicz
6 years ago
My husband and I had Joyce plan our honeymoon to Jamaica and she did a phenomenal job! We didn't have to worry about anything and she even got us an upgraded room at no additional charge. I highly recommend working with her to make trip planning, especially international, much easier.

  Sadie Broome
4 years ago
Teresa Yarborough planned our 40 year Renew the Vows trip to Jamaica. It was perfect and beautiful. She just helped us plan a trip to Ireland. We went today to get a AAA credit card and Euros. Kristin waited on usThe service there is excellent!!!!!

  Jennifer Ackerman
6 years ago
I have been using this AAA office to book vacations since 2003 and Joyce Briggs has been my travel agent since 2009. She's awesome!! I simply tell her where I want to go and what I want to see/do and she makes it happen. I have had such wonderful and memorable experiences thanks to her expertise and attention to detail.

  Kathy Beal
2 years ago
Took care of my needs. Only thing is...they told me it would be about 2 hours. I called Hampton's in Lincolnton and they said they would come right over. AAA may need to communicate with them better. Thank you

  N Garcia
2 years ago
NOT AN AUTO SERVICE LOCATION. I Googled aaa car care belmont nc and this Gastonia location popped up. They had many travel reviews and some car reviews. Hence, why I waited till 8:30 am for them to open and make my call. That s when I found out that they cannot help me ;(. Steele Creek location is further away from me but opened at 7:30 so I could have had help earlier. Sep 2021

  Melissa Camp
2 weeks ago
Poor service. Never any help

  janet homesley
4 years ago
The people that AAA used to book our flights are morons. Evidently having a layover of 1.5 hours is long enough to make an international flight. I always question about the layover time and was told each time that "it will be okay." I have multiple complaints that need to be discussed.

  Mark Miele
11 months ago
Helpful and friendly. Good place to go when planning a trip. Definitely recommend

  Anna Hamrick
6 years ago
We went through AAA for a Disney World trip. We couldn't even get into the parks and our meal plan was all messed up. If you want to go to Disney just do it yourself. These people don't know what they're doing.

  Donna Bowman
6 years ago
I always receive the best service at the Gastonia office. I have been getting assistance from Joyce and Dottie for many years. It is wonderful to work with people that are willing to help you get the best information and are very knowledgeable in their field.

  Charlotte Stephens
4 years ago
Love this AAA. They are so helpful with planning trips! We have Teresa who goes out of her way. They are our friends too.

  Poor Man
5 years ago
Roxanne took your all my arrangements for my Carnival Cruise Roxanne is the greatest she's the best travel agent ever poor man from Detroit Michigan Vincent Adams

  Judy Burger
3 years ago
I have a good results with AAA. Service each time I have had my car towed. The tow service calls and on time.

  Larry Dellinger
4 years ago
We went to check on route to Havelock NC. We booked two rooms. One in Cary and one in New Bern. The staff at this location was most helpful and friendly.

  casey bumgarner
4 years ago
Ask for joyce shes great. Was nervous but she talked us through it now we booked our first cruise.

  Catelyn Franklin
6 years ago
We've saved so much money, stress, and time by using aaa. This office is wonderful and the agents and desk agents are all so helpful. We refer them to friends all the time.

  Michael
7 years ago
I have been a member for over 35 years and recently switched to the member ins group for the vehicles and home, I have been left hanging with only a two week notice of cancelation due to older plumbing. No help, no suggestions, no consideration and just told they do not have any other options. Im am thinking AAA is no longer the value it used to be. AAA BYE!

  Ricky Wilcox
4 years ago
They are very friendly and professional in every way. Very helpful with travel and all the small details that make a good trip a great one.

  Joel Horwich
a year ago
Stellar service furnished by AAA In general and William Rosario in particular.

  Nancy Outlaw
a year ago
Helped us plan the best Disney Vacation ever!

  Ellen Clay
8 months ago
Planning a driving trip and Roxanne got us all together.!!

  Roy Upchurch
3 years ago
I have booked a few vacations with AAA. The staff were super helpful with paining our fabulous trip.

  Darrell Collins
2 years ago
Didn't go there but I'm sure it would be a good place if you wanted to travel.

  Debbie Thompson
4 years ago
I met and worked with Rachel. Very knowledgeable and patient. She will be my go to person at AAA