Rick Hendrick Toyota of Fayetteville Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael
2 months ago
Chris Knoble took excellent care of me today. He went the extra mile by printing off all of the service records available for my car across the state. He thoroughly explained the service program offered by the dealership which I am going to consider. I highly recommend working with this excellent service manager as well as the dealership.

  Micaylah Dow
a month ago
This place is absolutely awful. I have brought my RAV4 here to be serviced since we bought it from here over a year ago. Every single time we come they have told us it would take 1 1/2- 2 hours. To start, that s already ridiculous when the only thing being done is an oil change and tire rotation, but that s not even the issue. The issue is that it never only takes the time that we re quoted. I have waited 4 hours for an oil change that I had an appointment for. Why make people schedule appointments if they re still going to have to wait 4 hours past their appointment time for a simple service? I am currently sitting here right now waiting for my oil change. I had an appointment at 10:45am and it is currently 12:46pm and according to the tracker that was texted to me, they are still inspecting it and it hasn t even started being serviced yet. The employee just came to tell me that he is going to lunch so it will be at least another 30-45 minutes until completion. I asked him why they require people to schedule appointments if it s going to take a ridiculous amount of time for a service and I was told the only thing an appointment does is guarantee that my vehicle will be serviced that day. Absolutely ridiculous, I will no longer be bringing my vehicle to Rick Hendrick.

  george mason
3 weeks ago
Been having my truck serviced here at Hendrick for over two years but my last experience did not reflect a company that cares about its customers. Approximately 6 months ago I brought my Tacoma in for them to fix an AC line that was clearly rubbed on the front bumper, you could see where the metal line had a hole in. They offered a diagnostic for a few hundred dollars, I declined because the diagnostic was already done you could obviously see the problem when you looked at it. So they completed the repair for $800 and gave my truck back saying everything was good to go. A few weeks ago I went to run the AC in the truck again and it wouldn t work, I called and made an appointment and waited for the truck all day and by around 1600 they call and quote me the same $800 to fix and because I didn t pay for the diagnostic fee they weren t liable for the first repair. They made no mention of there being any issues with the first repair so I assumed it was good but I guess that s too much to ask from an auto service department. Also charged me a $200 diagnostic fee this time so I m currently $1000 in and the repair has not been completed. Spoke with someone on the phone a few days ago that was going to see if there was anything they could do to help the cost if I had it repaired the second time but they never called me back.

  Theresa Crawford
4 months ago
I have been having our car serviced here since we moved to Fayetteville 12 years ago. Chris Knoble has been our trusted advisor pretty much the whole time. He gets our car serviced quickly and communicates the cost before performing anything. Chris always goes above and beyond and truly looks out for his customers. Want someone to trust go see Chris.

  Daniel Plainview
2 months ago
This service center does not treat the customer with even a minimal amount of respect. I have brought both my Lexus and my Corolla to this place multiple times. Bottom line: I'm done with this place. I will be going to Sanford Toyota instead, and I got great service there. I cannot stress this enough: this place does not respect the customer.

  Alody Garcia
2 weeks ago
I went to get my car serviced yesterday and Luis Rivera took care of me. I recommend going to him 100%. He also speak Spanish which is a plus. Thank you, I will be back.

  Aleah Cochron
2 months ago
Ive had the pleasure of working with Mrs. Jodi and Shanice since I heard of RHT Fayetteville. Both of those ladies are amazing! Shoutouts for the whole of the BDC service dept!! They work hard and will work with you :)

  Alexandra Wilson
2 months ago
Hey there! I just wanted to give a big shoutout to Khari Floyd for his outstanding service! He really knew his stuff and provided some top-notch information! Khari, you rock! Also, I wanted to mention that the auto service was super detailed and the staff were really friendly. The mechanic even gave me a detailed report, which was so helpful. Thanks, guys!

  Asceline Jhoy O'Shaughnessy
a month ago
I got my 4Runner serviced today with Sho Bost. He provided adequate and timely service today! He does nothing short of superb work every time.

  Christian Welsh
6 days ago
Ryan McKee got my car back to me pretty quick after I dropped it off for servicing.

  amc231
3 weeks ago
Extremely professional service. I had a couple questions concerning my vehicle and my attendant Sho was very patient and made sure all my questions were answered and concerns taken care of.

  Sam Howell
a month ago
Recommend seeing Chris Knoble for any of your vehicles needs. Excellent service. Thank you

  Bryan Zepeda
a month ago
Great Customer service, I was helped by Mr Chris Knoble and he was very friendly, very professional, and made it easy to get my car serviced!

  jordan mack
2 months ago
Chris knoble is awesome. If u need anything I recommend taking ur vehicle to him for service. Keep up the good work

  Fabio Milanes
a month ago
Chris Knoble provided excellent customer service. Will definitely be back. Appreciate all the help

  Gregory Means
2 months ago
Chris Knoble did a great job. Appreciate his customer service and honesty.

  Darreane Highsmith
2 months ago
Great experience with the service department! The team is very friendly and always make sure that my questions are answered. Thank you!

  Isiah Rodriguez
2 months ago
Recommend going to see Chris Knoble for any vehicle repairs. Honest and upfront about anything ur vehicle might need.

  Carlos Enrique Rivera De Jes�s
a month ago
They need to have better service after they finalize the sell, before the sell they are really nice after the sell not so much.

  Amanda Knoble
6 months ago
I only take my car to Chris Knoble. He provides outstanding customer service, and he's very knowledgeable and professional.Service: Oil changeService: Oil change

  Brooke Horne
6 months ago
We always see Chris Knoble and he is the best! Keeps us updated and really explains why things need to be done.Services: Air & cabin filter replacement, Tires, Steering & suspension repair, Auto engine diagnostic, Brakes, Air conditioning, Oil changeServices: Air & cabin filter replacement, Tires, Steering & suspension repair, Auto engine diagnostic, Brakes, Air conditioning, Oil change

  Suraj kumar
3 months ago
This place is a rip off .Please don t buy any of its service plans sold here.It uses cheap tricks to get more money from you after buying service plans, so basically you end up paying way more than other places

  K. Raynor
2 months ago
Chris Knobles was very professional and informative about the services that was needed

  Jenny Lee
3 months ago
Quick, easy service. Sho Bost was friendly and helpful.

  isael rubio
2 months ago
Great service as as always , thank you Sho!

  Amanda Knoble
3 months ago
Chris knoble always goes above and beyond for his customers. Thank you.

  Jills Salon
6 months ago
They never improve their service. I came here two hrs before for oil change with appointment. Still need to wait.

  Nickolas Crawford
5 months ago
Thank you Chris Knoble for getting my Truck serviced!!Service: Oil changeService: Oil change

  Melissa Fisher
2 months ago
Super friendly and fast service

  robert dutcher
4 months ago
Excellent customer service