Service options
- In-store pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Joe
a month ago
Great Service at the Traemoor Village (Jack Britt HS) location. I made an appointment for the next day online. Called to discuss tire options and alignment. I dropped my car off at 0800. My alignment was corrected, and new tire was installed by 0930. They went over service that my car needed. I work on my own car, so I already know what it needed, and they didn't add extra nonsense. They were honest in their inspection and the findings matched what I already knew. I'll be returning for my next tire install/alignment and would recommend them for sure.
Jade LF
a month ago
If I could give 0 stars, I would. I have taken my car to this location twice for a basic oil change. The first time they overbooked the appointment time by double and tried to say sorry, you are the last one to come in on this appointment time, it will be several hours . I showed up 20 minutes early for my appointment and still had to wait over 3 hours for a simple oil change. Today I showed up for a scheduled appointment to be told not only did they overbook the appointment time, but they were cancelling the last several that had been booked for that time. Not once did I receive any correspondence to inform me of that cancellation. What a waste of time and piss poor customer service. Do not bring your vehicle here ever for anything! If they can t get an oil change or basic scheduling right, I would not trust them to even park your car.
Angela Sally
a month ago
When I got to the Towne Center Pep Boys terribly crowded with no parking space after finally getting a parking space and then waiting for front desk to help me. I was told since I was 11 minutes late for my appointment and they now were working on someone else, it would now take a while to get my car. I have had an appointment there before and waited over an hour for a state inspection and then was told they had no one to do state inspection. The reason why it was going to be awhile is due to it being very busy and even if you have appoint you will be waiting. Instead of just telling me that, she tells me the reason I will need to wait is because I was 11 minutes late for my appointment. She said that with a straight face and nasty like the backup they were experiencing was all my fault. I would have happily waited if it wasn't for her attitude. I cancelled the appointment and will not go back. To many places to choose from in this area to put up with that.
Kimberly Thornton
a month ago
Great service, very thorough! I made an appointment and got my vehicle in on time. Very friendly staff! Took care of my vehicle in a timely manner and had me back on the road.
Shanon Drummond
6 days ago
Great Customer Service. I was given options on getting my tire fixed or replaced.I appreciate the honesty of all the staff
Nancy Fields
3 months ago
Enjoy the service and the staff when arrive. They know me by name and make sure everything is working right for me. Since I'm a widow and live alone. The team take good care of my vehicle.
D. M.
6 months ago
This location is very convenient from where I live which is close by. I have been taking my vehicles here for the past 3 years and they have always been thorough and honest when it comes to their services. They are always accommodating and try to get you seen quickly which is a value of customers time but doesn't sacrifice quality. If there was ever an issue with their work, they are always happy to look it over again to ensure customer satisfaction. Highly recommend.
sharon parnell
2 weeks ago
The staff were very friendly as well as helpful! They went out of their way to help me with my car!! I will recommend to my family and friends.
Laura Wells
5 months ago
Poor service. This used to be a reliable repair shop. Service has declined drastically over the last few years. Employees tried to tell me they put new tires on my car, when they did not. When I finally received my new tires, they were not properly inflated. All tires were at different PSI and significantly off from what my vehicle calls for. The brand new tires I purchased here 11/2022 had to be replaced after less than 7k miles (makes me wonder if they actually changed them in 2022). Employees read my odometer wrong and tried to upsell an air filter and mine is fairly new. It is clear that the employees here do not take pride in their work anymore.
Alicia Peters
2 months ago
Excellent service first time going to the location or any pep boys. Went there to get my yearly state inspection for my car. Overall great service
Jerry Stover
7 months ago
The service woman was oh so helpful and got me in the same day when the online appointment function was not accurate. I have never been treated so well by an automotive business in my life. I wish I d gotten her name because she deserves recognition, a raise, and a promotion. She should be teaching other attendants how to take care of customers. Because of her actions Pepboys now has a lifetime customer.
Debbie Baker
6 months ago
I always take my vehicle to the Hope Mills NC location. The managers are very courteous and professional. Even though the store is super busy, they always get my car repaired in a timely manner. Thanks for a job well done!!!
Kyla Garcia
7 months ago
I have gone here for a few years now for everything from a basic oil change to getting a whole new set of tires and never leave disappointed. The job always gets done properly the first time and I have never had issues with my services. I would also like to shout out the front desk-men (Carl) for always being so kind and willing to give customers proper service and fixing and tweaking any high estimates to save us during these financial hard times! It s good to know that when I have any automotive issues they are so quick to jump and help anyone in need!
Eddie the Bear
a year ago
Went to get my tire repaired. The service is great, the technician is very knowledgeable. I had to use the restroom and decided not to after noticing that it had not been cleaned for a while.
Phillip Billodeaux
5 months ago
Thankyou to Joel. He did an outstanding job mounting and balancing. He asked specific questions so that the tires were balanced to my liking. Thanks Joel. I will be returning when I need more tires.
Ashley Olabarrieta
a month ago
Carl & Paul great costumer service ! & honest about the services needed for my vehicle!! I recommend this spot for anyone that needs any work on their vehicle !!
tim oneill
7 months ago
The management and staff of Pep Boys at Town Center Dr (across from Jack Britt HS) make this one of the best businesses in Fayetteville. Always friendly, very professional, service exactly what is needed, and get you out quickly. They are the only car service center I trust with my car in the region.
Carol Hill
2 months ago
My pep boys family are great our master mechanic Byron and the team keep our vehicles in tip top shape
Jonathan Philley
9 months ago
The people working the counter were nice, but I had an appointment and it took more than 2 hours after my appointment time to even get to my vehicle. More than 3 hours for them to change my tires is a long wait and I m honestly not sure why I even bothered making an appointment. If I were to ever come back, I definitely wouldn t bother waiting in store. Honestly wish I had my tires delivered to my house and had them installed at a local shop. I won t be back to this store and I ll probably avoid pepboys in general.
Jeff Normansell
a year ago
This is my first time getting auto service done at Pep Boys at Traemore. Roger was very welcoming and I can clearly tell he has years of experience. It seemed like the crew was very attentive and well the knowledgeable. When we drop the vehicle off and went next door to have dinner it was done as soon as we were finished. I set an appointment a couple hours prior and even though the system didn't take they squeezed me in at 4:00pm on a Friday evening. A+
Denise murchison
a month ago
Service was fast. The staff was knowledgeable about what my car needed.
Rugrat Bebo
a month ago
Carol and Paul were very polite and truthful about my vehicle , I very much appreciate them
Robert Rotan
7 months ago
Great service, same day service. The employees said I would get my new tires put on same day, and they actually stayed late til almost 9:00 pm to complete the job. Very customer oriented. Great customer service.
Brian Gray
11 months ago
I very rarely post negative reviews and have not had a problem with this pep boys location until now. The staff is super friendly and professional and I understand they were busy but this kind of thing should not happen. I scheduled an appointment at 3pm April 27th for an alignment check. I recently put a new upgraded steering system on my jeep Cherokee which was the reason for the alignment. I have lifetime alignments for my jeep so it wasn t going to cost me anything. I sat and waited patiently for 50 minutes and then got up to see how much longer it was going to take. To my surprise my jeep was sitting in the same spot I parked it at and there was a guy walking up to it to start the alignment. Like I said I know they were busy and this wasn t a problem to me. My jeep ended up needing an alignment so they told me and got started. I sat and waited for another hour and 10 minutes without complaining about how long it was taking and then they finished and I left. 2 hours seemed a bit long for an alignment but I knew they were busy and I understood. To my surprise again I got home and started working on another project on the jeep and saw the huge scratch. I have always been a patient and loyal customer and would have appreciated them at least letting me know they scratched it up. I m not sure how you make a scratch like that while doing an alignment. Very disappointed with the service. My jeep is a daily driver and never sees rock crawling and that steering system was brand new. Not to mention I paid extra for the powder coating on the steering they scratched right through.
Paul McAlister
9 months ago
Pep Boys is overly busy. However, as I work with them they re-earn my business every time by how they service our family. They are honest about our vehicle's needs as far as they are able to diagnose the needs correctly. They aren't perfect, but they don't waste our time and they quickly pivot if something needs to change. This is why I keep going back.
Linda Treichel
8 months ago
I love taking my car to Pep Boys for oil changes, tire rotations, alignments, etc. They do a thorough job and are extremely professional and courteous. It is a wonderful place with great prices. Won't go anywhere else!
Tim O'Neill
2 months ago
There is no other auto service center I trust as much as Pep Boys on Town Center Dr (across from Jack Britt HS). Very professional and always accommodating.
Robert Murray
6 months ago
My wife dropped our vehicle off to be serviced and scan a check engine light which is related to the evap sensor. They give my wife a call stating our rotors and brakes needed to be replaced and were basically holding on for dear life...... as a suprise to me as I just replaced the rotars and breaks less then 6,000 miles ago. So I tell the wife o way I'll call, they tell me the same thing I tell them to only do the service and engine scan and they do. I arrive to pick up the car and the engine light isn't cleared and ask the tech to show me how bad my rotars are and wow to both our suprise they were brand new and didn't need replacement. So definitely trust them to be fair and honest with you or your spouse
Ron Johnson
a year ago
Maintenance check up today at Pep Boys, made and appointment, dropped in and dropped it off, pricing was very fair and it did not take long at all. The online tracker and texted updates are a great idea and very useful. Employees were friendly and approachable with questions and concerns. Highly recommended.
Alan Taylor
a year ago
The store was pretty clean and I didn't notice anything dirty though they could use some new seats and the courtesy AC Outlets to charge your laptops and phones were mechanically worn down more than I have ever seen even in Old residential buildings.The staff here are definitely professionals at their job but I feel like they are limited by what their company policy enables them to do.As for the price you can definitely tell this is a for profit company and not a local mechanic but the speed of service is definitely a positive thing.The only reason why I am giving 4 out of 5 stars is because the prices for labor are charged by the hour so if it takes 15 minutes to do something they charge a hour anyway.