Liberty Ford of Fayetteville

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sam Doe
2 weeks ago
Super grateful for this experience. Went in to have them fix a recall and left with a new to me car. I had a bad experience here when it was crown Ford but this time was completely different. Joseph Autry was very helpful, honest and up front. Went step by step through the process. 10/10 highly recommended!!

  Elijah Locklear
6 months ago
Awesome crew and impeccable service, came into service dept with fuse issue after going to Lafayette Ford where had recently purchased. Lafayette wouldn't attempt to help me resolve issue stating leave my work truck full of tools in parking lot for 2 weeks and then couldn't gaurantee could repair. So called and Liberty Ford made me an appointment on the spot. Not only did they find fuse blown for trailer use but also repaired recall while was there in only an hour. I didn't know what to say but was well beyond grateful. They truly went above and beyond after several dealerships wouldn't even attempt to help me on my business vehicle. It's truly a shame you do business with dealerships and won't honor any customers. Running a business and having my 2021 Ford F250 supercrew in good working order is detrimental to survive. I didn't have to explain this to Liberty Ford as they made statement these trucks are produced as working trucks and all components need to serviced with upmost urgency to keep our country's economy going. I thank them truly as visited/made appointments at many dealerships to be told not priority and wouldn't even look at truck when was only one fuse blown. Thank you Liberty Ford.

  brenden warden
a month ago
Joseph Autry was an amazing representative. He gave me a great deal on EXACTLY the truck I was looking for. He will do everything in his power to look out for the customers best intentions. The whole process only took as long as it took me to make a choice and collect my information. I highly recommend this location and specifically Joseph A.Tell em I sent ya

  Kelsey Evans
2 weeks ago
We had the pleasure of working with Kevin at capital ford and even though we didn t purchase the car we looked at (too small for our family) he was very accommodating! He was open to talk with us and discuss any concerns we had about purchasing. They worked with us and offered a fantastic deal for our trade in as well as the car we were interested in. Definitely recommend liberty ford for your next vehicle!

  Cade Cox
7 months ago
Great sales staff and awesome buying experience. I would recommend Liberty Ford to anyone looking for a vehicle. Got me in and out and to the payment I wanted to be at in no time! Going to enjoy my 2024 5.0 Mustang for a very long time!

  Tamara Little
2 weeks ago
We were just starting our search for a replacement car for my Chili Peppa , checking out different dealerships, researching for the best deal on the Bronco Sport Heritage, and Liberty Ford stepped up to the plate. Not only did they give us the best deal with the most extras, but the personal service we received was awesome! Thank you to the entire team!

  Jamal H
2 weeks ago
Just purchased a Chevy Equinox and my salesman (Jose Aguilar) was the best! Straight forward, knowledgeable, genuine great customer service. Jose and Liberty Ford made me and my Family s day we Thank you and appreciate you.

  Linda O'Neil
a month ago
My car was taken in immediately, and the shuttle took me home. When the repairs were finished, my car was returned to my residence, which I greatly appreciate. The staff were friendly and helpful and easy to work with.

  Nick Miller
3 weeks ago
I've only called them to help with my vehicle with a recall. I spoke with a man over the phone and I believe his name was Curtis Newkirk. What an amazingly polite man. Helped relieve my stress instantly. So far this dealership is awesome.

  Charles Gardner
4 months ago
I recently had my vehicle serviced for an oil change at Liberty Ford Of Fayetteville. The experience was top-notch from start to finish. The staff was friendly and knowledgeable, providing excellent customer service.The service was prompt, and they took the time to explain the details of the oil change. The waiting area was clean and comfortable, making the overall experience quite pleasant. The technicians were professional, and I felt confident in the quality of their work.I appreciate the attention to detail and the efficiency of the Ford service team. I will definitely be returning for future maintenance needs. Highly recommended!They Took care of my GT350.Charles G.

  Michael Faircloth
4 months ago
I am giving a one star because I did have a couple people here trying to assist me. This dealer proved to me that it is all about the money, not the customer. Earlier this week I was working with the staff there through the internet and email to purchase a Ford Maverick, would have been a present to myself for my birthday which is today, and the financing was taking a little long in order to try and get the payments to where I needed them. The finance person suggested she try the next morning to reach out to one other person to try on a better rate. After not hearing anything I reached out to someone for an update. Late in the afternoon I received a call from the finance person stating that the Sales Manager, I believe Jeff, had sold the vehicle to someone else not realizing a deal was in progress. I have bought enough cars over the last 30 years to no better. This is the first time in all my car buying experiences that I have had a car sold out from under me. Of course, they apologized (not the sales manager) and attempted to look for another one with no luck. If you decide to deal with this dealership, make sure you go there in person so then your business might mean something to them. My advise would be to find another dealership.Disappointed veteran.

  Ryan Hunt
2 weeks ago
Henry Mims and Joseph Autry were the best. They made my car buying experience as easy and smooth as it could be considering my challenged credit. They made everything fit into my budget and was actually able to get into the vehicle I wanted. I would 100% recommend to anyone to go see them if you are in the market for a new car.

  Jason Mauldin
6 days ago
Purchased a used vehicle from Cade Cox at Liberty Ford. Cade and the team were great to work with. I was visiting from out of town and requested that they have the car and paperwork ready when I arrived. Everything was ready and the car was as described.I will be contacting Cade in the future when I am ready to purchase another vehicle.

  Yifan Zhang
3 months ago
Awesome crew and impeccable service. Fort Bragg is within 30 mile radius and covered by the Valet service. Picked up around 7:30 am in the morning at living place, and dropped off at my work around 12:30pm. Very very convenient, drivers are professional.

  Elizabeth Schwemmer
3 weeks ago
UPDATE: So, they got a new Maintenance Supervisor. When we came back in, he took the time to go on a lengthy test ride with us to help ID the problems and got us a rental while they try to work through my truck s problems. Big turn around and I really appreciate the engagement in our concerns.All, I think hard before leaving negative reviews because I know livelihoods are tied to it, but I feel people need to be warned about this place.My husband has been complaining about the transmission for some time on this vehicle, but they always said they couldn t replicate it or that it was a programming error until immediately after my powertrain warranty expired.Thankfully, I have an extended warranty. Liberty Ford had us drop off the truck and said the warranty place wanted to do an inspection. 72 hours later, they have not started the inspection, there s been no communication other than what I have to persistently call for. I am continually told they will call back, but nothing. They have us held hostage. My husband and I both work and have to ensure our child to gets to school/from daycare/to events. Choose literally anyone else to get better maintenance.

  Tim Middleton
a month ago
Joseph Autry was super helpful and took me through the whole purchase process. If he couldn't answer a question, he found someone who could. Very impressed. I would definitely recommend other customers to speak with him.

  Kane Hernandez
3 weeks ago
Picked up 22 mustang. These guys worked with me with payment and driving off the lot same day. Very easy shopping experience. Joesph Autry and Mike were some good guys and helped me through the process.

  Walter Peterson
2 months ago
Worst service ever at quick lane. Melissa Coats came out and stayed my truck was out of alignment. I told her to proceed with it. 2 1/2 hours later she came out and said mine was next on the rack the other service advisors sold alignments and mine hadn't been done yet. I told her to get it done. 15 minutes later she said my truck was ready. I asked if the alignment was done she said no. What the hell is going on ? Everyone's truck must have been out of alignment. Worst ever probably will never come back. If you need something done don't come here.

  Triple L
a month ago
Like many other dealerships. Fast talk, quick sales. I bought a Ford Escape after trading in a Ford Edge. Anyway...the paperwork took what seems like hours. Read everything before signing anything. I had to go back 3 times to get paperwork straightened out. Ugh. Even my 73 yr old Dad had to go and question their " reasoning". Anyway, I want an Edge. I'm not crazy about this Escape. But a sale is a sale, right?.

  Drew Case
3 months ago
Liberty Ford was a bit of a letdown. I took my car there over the summer, and they charged me 2 "diagnostic" inspections at $160 a pop (of course without actually fixing the problem). They said they couldn't fix my trunk switch without replacing the headlamp switch, which was going to be like $800 or so. I had an issue with my transmission or fuel causing a delay in performance after leaving a stop sign. They told me it was a clutch. I have an automatic transmission... Anyway, they did say they would fix those problems and would deduct the diagnostic fees. I forget what the total cost was, but it was something astronomical - well over $1100. I took my car to Tucker's Auto, and they fixed all of it for $390.95 and a few other issues. Please stop emailing me, I will never take my car back to you.

  Mark Brunson
2 months ago
I have bought many cars . I found a used car that I thought they would make right to purchase. Far as repairs to rear bumper. While repairs was been made in body shop,after a week of waiting. The car comes back to me with overspray of paint.all over car and windows. I hope they do paint corrections on this car. Instead of management trying to cover with wax.So buying a car from them make sure you make them make the car right before you sign. Don't let pressure you to buy because they said they will fix everything to your satisfaction. Must be right before the sale.

  Erik Hartsfield
3 months ago
I wanted to share with everyone how courteous, professional, and informative Patrick is within the Super Duty office. He went over and beyond in assisting me through my maintenance needs. I can't say enough of how his customer service displays a positive reflection on Liberty Ford. Thank You Patrick.

  Charvin Broussard
a year ago
Very happy with the shop here and them working on my truck. Patrick was on it and made my experience here excellent. I travel the country and use my truck for work. Great work and thank you for being staffed with great techs and fair pricing.

  Paul Hudson
3 months ago
I brought my 2016 Ford Edge Titanium in to have them update the software in my car. After trying to update the software it was determined that a particular module was starting to fail that made it impossible to complete the update.. My system was working when I brought it in. When the car was returned to me the entire center screen system was not working anymore. After a short discussion with Curtis Newkirk, a reasonable solution was arrived at. After bring the car back to fix it, when I got my car back my Carmount phone holder was broken. I realize that most service shops will tell you that accessories left in the car during maintenance are not their responsibility if broken. I would have appreciated being notified that this accessory was now broken.

  John Fordrung
5 months ago
Well after being a Ford man all my life I will never ever buy one again. After the experience at Liberty Ford of Fayetteville NC the service department were lying and did not do anything for ten days. No phone calls Scott said he was having problems with his phone. They were going to check the car which they never did Twice I had to wait for Scott to go check with the mechanic. This time he had to leave for an emergency. The first time went to check on the status of the car he said I needed a new complete wiring harness. All I needed was a turbo hose that was leaking. Blacks tire service found the problem so I told them needed a new hose. They are out to just get as much money as they possibly can. And every time Scott went to talk to the mechanic he would come back smelling like an ashtray. It looks like they drove me to start buying GM products. I wouldn't recommend Liberty's service department to anyone. Never again will I buy a Ford product. Well that's all I have to say

  MostGifted Podcast
a week ago
WOULD NOT recommend buying a used car from this location. I purchased a used vehicle from this dealership and the vehicle I purchased has had issues that I should not have found if the service department actually performed their 139 point inspection .

  bruce gainey
3 weeks ago
Just purchased a new F-150 and my salesman (Joseph Autry) was the best! Straight forward, knowledgeable, genuine great customer service Joseph and Liberty Ford made it a great experience.

  Denny
a month ago
Great experience! Cade Cox my salesman and Mr. John the finance manager were top notch, I was in and out in no time very professional! Will have my buisness again in the future thanks guys!!

  Ronald Petty
2 months ago
Absolute trash. The selection was terrible. The finance manager, John Sapp, didn t even know the numbers they were offering but he had my title in His hand for some reason. When I went to leave he didn t have my keys and tried to keep my title. Called back and the general manager had left and the guy that followed from the dealership floor begging for my business told me he didn t know what was said in the conversation because a door was closed which is a lie because no office door in the building was closed.If you re looking to trade in a classic car do go here. Drive the extra light Skibo and go to the dodge dealership or something.

  Pat Miles
5 months ago
What Liberty Ford did well is, they picked my car up from my home which was extremely helpful. Although the pickup was late, I appreciate it.What could be improved is, better communication regarding the delivery service after vehicle is fixed. Also, after my vehicle was fixed, a call before 5 pm when most establishments are close/closing and Liberty was closing at 6 pm would have been great.My service adviser Steve P. was patient, kind and professional. I would use Liberty in the future for services or a purchase.