Lee Hyundai Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Makeuplov13
2 weeks ago
I was very happy to be just 15 away from home for service . I scheduled a appointment and after I took the shuttle to go to eat , spent around 45 minutes I came back and I saw my car outside so I when inside and asked and they said they were about to call and tell me they couldn t do service on my car because it was to low and they couldn t get underneath. I think they should ve tell me as soon as they saw my car. Also they need to update the equipment for all kinds of vehicles.

  Dehigh Tarrer
11 months ago
Bought a certified used car recently. Andre was the salesman that made me very comfortable with the purchase. He really knows the product and was able to patiently walk me through the process. He will always have my business. Made it quick and easy.

  T.Miller
11 months ago
Everett is the man! He helped me so much to get my dream truck he made it his number one mission! 100% recommend him for anyones car buying needs

  John K
2 years ago
Scheduled me an appointment a month and a half out for a recall issue on my vehicle. Text reminded me 3 times the week prior not to miss my appointment. Get there at my appointment time and they don t even have the part. Tell me to check again 2 days later. They still didn t have it. Turns out they didn t even order the part.

  Ian R
2 years ago
Never going back to the service center. Sales is fine and we actually really liked Dee, who sold us the Santa Fe. But the service center always finds a way to be unhelpful or do it wrong. We recently got a flat tire while out of town. The shop that plugged the tire informed us that the tires were on backwards. And sure enough, all four tires were put on backwards - they're directional. Another time, they managed to crack the windshield when it was only there for an oil change. I will say that the manager didn't try to get out of fixing it. After looking at it, he just looked at the service rep and told her to just go ahead and order a new windshield. It was replaced a week later. But they didn't tell me about it. And I immediately noticed it when I sat in the car because it was in the driver's field of vision and it wasn't a small crack. I can't help but wonder how it would have been handled if I didn't notice until I got home. And then there's the handful of times that we had an issue that was an easy fix but they didn't want to even try to help. The best example was when the radio went out. My wife called the service center and they didn't want to troubleshoot at all on the phone and said they didn't have any appointments for a few days. I probably sound like I expected too much from them, right? Well, here's why I think they suck and don't want to help... because we called Sales and the guy was like, "Oh yeah! That happens sometimes with that model. Do you have 30 seconds and a paperclip? Look here and use the paperclip to get in and hold the reset button until it resets... ok, that work? Yeah!? Cool, glad I could help! Call for anything, don't waste your time back there for stuff like this."I would buy from there again but I would NEVER let them service my vehicle.

  Raja Mendadala
a year ago
What a phathetic experience at Lee Hyundai service. I approached them to diagnose, inspect and fix a rattling noise that is being heard constantly. All the mechanics herad the noise. They made me visit 4 times their service center but they were not able to fix it. Instead, they picked the easy job of resurfacing the rotors which they resurfaced very poorly. They unbolted the under carriage covers so that the rattling noise is hidden along with the ground noise. They totally damaged my car. I called and left messages. Clayton, I am really very dispappointed.Very cleverly they deviate the issue to something else and steal money from you. Horrible experience. I am planning to file a law suite against them.Services: Vehicle Inspection, Brakes

  Sally Benson
a year ago
Excellent, friendly service. Waiting area is nice. Free beverages & snacks. Clean restrooms. They have shuttle service to local shopping & restaurants if desired.

  Tropical Monsteradise
3 years ago
Usually I don't have issues here, but the past two experiences I've had were awful. From never answering the phone, to system being down so can't schedule an appointment (then finally getting one scheduled then arriving then them saying I don't have an appointment) to NOT RECOMMENDING a service, they leaned on demanded service. I worked a lube job for littler over a year and you never do that... When I told them I don't have the money for that ATM, they threw attitude and screamed at the service guy to wrap it up, drop it and get it out of here. Also, they added services to my account and was trying to say I've serviced my car 5 times instead of 3 (I have a maintenance plan for 10 services) and took them an hour to remove the extra two. Then the Complimentary car wash literally took an hour and half...Services: Air & cabin filter replacement, Tires, Oil change

  Sabrena Robinson
a year ago
I always get good service. Complimentary snacks, coffee, and internet in waiting area makes the wait pleasant.

  Claudia
3 years ago
I had an appointment for an oil change, tire rotation and an Inspection so I could renew my registration. I was there 2 1/2 hours. I was told the reason for the time was due to a problem uploading the info to dmv. There was no charge due to the wait time which I appreciated. However, when I went on line to renew my registration I wasn't able to. The information for my tag # wasn't in the system. When I contacted the service dept. the next day (Sat) I was told my service rep wasn't there and to call back Mon. When I called Mon. the rep told me the info had successfully been uploaded and the issue must be on the dmv end. I went back on line to dmv and was informed the tag info I entered did not match the vin # of my vehicle. I looked at my paperwork and the service center tech had put the wrong license plate # on it. I had to take my car back to the service center for it to be fixed. Another 30 minute wait. Be sure to check your tag # on your paperwork before you drive off after an inspection.

  Bernard Book
5 months ago
Awesome customer service and friendly

  Wayne Mccullough
a year ago
Great service, asked about oil change prices, almost fainted, outrages prices. Will not have my car serviced at lee any more.

  Jennifer P.
7 months ago
Could never get anyone on the phone for service and VM didn't work

  Andy Montero
a year ago
Good service center. The work they do is done properly and not suspect. You can leave with peace of mind.

  Zulema Troche
a year ago
Incredible! Make appointment for only oil change and got tell that need to wait 3 hours. So what is the point to make appointment?

  Swifty
2 years ago
Would have given 4 stars, but none of the staff is wearing masks. They just walk around without them on. Many customers see this and take theirs off. Totally unacceptable. NC is still mandated to wear masks indoors.

  Michael Burke
7 months ago
Great service. Good people.

  Ms k
3 years ago
Great customer care. Just don't let them wash your car afterwards. The car wash after the repair was my only complaintServices: Electrical, Auto engine tuning, Oil changeServices: Electrical, Auto engine tuning, Oil change

  Lessie Gupton Pridgen
10 months ago
Have wait 4 WEEKS OUT every time I call for an oil change for my Hyundai SonataService: Oil changeService: Oil change

  Brigitte Strong
3 years ago
Most professional, friendly, helpful Service Center I have encountered. Whenever my present car needs to be replaced, I surely will remember Lee Hyundai. Thank you very much!

  Lori DeStefano
2 years ago
30k mile checkup on my Tuscan, staff was very friendly and professional and very satisfied with my experience

  Nancy Hatcher
3 years ago
Excellent customer service. Clean waiting area. Friendly helpful staff.

  Winnia Cabbell
2 years ago
Very friendly people has great helping people with issues or concerns about their Hyundai car truck suvexcellence customer service

  ALLISON TALTON
2 months ago
They are the best!!!

  paul last
6 months ago
Long waiting time

  Al Taz
2 years ago
Excellent staff and mechanics! Service staff are friendly and knowledgeable!

  Andrea Emmett- Lambert
2 years ago
Quick. Easy, reliable service. Knowledgeable employees.

  Bren
2 years ago
Always take good care of my vehicle

  Zoltan Nemeth
a year ago
Where they treat you with respect.

  Kimberly R.
2 years ago
The service department is great at this location!