LaFayette® Ford Quick Lane Tire & Auto Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kai Llamas
a month ago
The quality of their work is too hit or miss for me to take anymore chances.Let me say that the staff that greets and coordinates service, as well as answer the phones, is 5 star. Very good. No complaints.Their mechanics? They arent thorough. Every time I've taken my vehicle here, it's been given back to me with a weird issue. Typically they've deflated my tires (despite the door pressures saying set them higher) and once they forgot to put on the new windshield wipers I bought from them.This last time, when I got the spark plugs changed, one of them was somehow put in dirty enough to cause an engine misfire, and I was 80 miles away on my way to Jacksonville, in the middle of nowhere. I had to pay for a tow truck, lost 3 days of working pay, because this is a work vehicle, all because whatever mechanic worked on my vehicle wasn't paying attention to detail.Tell me how such a "service" was worth the $530 labor cost and 2.5 hours I spent waiting for my vehicle.I'd like to think that they care about the quality of their work, but I'm not seeing it, so I wont be back. There are no more chances for this place. 4 times with problems and this one could have been so much worse if I hadn't stopped driving.To whoever's responding to reviews: You wont find my name in the system but, you'd have to pay me $530 to return.Just be better. Be more thorough. Do a better job for everyone else coming through. Triple check if you have to.

  The government Is lying
a month ago
I called ahead of time to see if they had my tire size in which they did and once I get there everything seemed fine took them a little while to get the vehicle in but once it got in I only needed one tire changed and the spare tire put back away period I ended up spending over 2 1/2 hours They are just to change one tire. And then on top of that they were just standing around joking around in the back of my vehicle meanwhile they could have been putting on the spare tire. But they couldn't find the tools and apparently didn't seem it necessary to ask me where they might be...

  Paul G
a month ago
Professionalism at its best. Complete satisfaction when we receive service. Always good to see Mr Pinto, he sold us three vehicles since 2014.

  Sean P
a month ago
Made an appointment for 1000, showed up 10 minutes early.Car didn't even get moved in to the bay until 1115.Pretty frustrating to make an appointment to avoid this, just to have to wait anyway.

  Dalton Owens
5 months ago
Called in for two tires, they got them on order and got me taken care of same day. Friendly and helpful, and made sure I knew what was going on the whole time.

  Ed Rutledge
2 years ago
Been coming here for years and never had a issue until recently.Just a warning to everyone, if you have aftermarket expensive rims, do not come here to have tires mounted. The service techs will not take extra precautions not to damage your rims.I recently brought my own tires and asked them to mount and balance since I was bringing my car in for oil change and tire rotation just like I have been for years. My painted rims came out of the shop with nicks and scratches on them from I'm sure from the machine they use to take off and mount tires.I was offered today to have them touched up from a person they have that dose rim repair but he said it would look worse if he did because the paint would not match. So at the end I walked away with damaged rims and two free oil changes and tire rotation in the future.Other than that they do good service and prices are good. Dosen't have to be a Ford vehicle for most of the services they do.

  Nancy Pope
10 months ago
Customer service is always impeccable! Sometimes the wait is a little longer than usual but it is first come first serve. We have always had very pleasant experiences. Those ladies are top notch in the front office!!

  Casondra Brown
a year ago
I have to give Ms. Sherry Bullard a 5 Star Review! Every time I call to get my car serviced, Ms. Sherry is always so helpful, professional and has a smile on her face. Today I called to see if my tires were still covered with the Tire Care plan and she made my day when she said yes. I have had the worst luck with nails or screws in my tires and she always gets me in and out. I'm not sure who worked on my car in the maintenance garage but it seems that all the mechanics are good at what they do. Thank you Ms. Sherry and QuickLane Staff for taking care of my car! I cannot see myself going anywhere else!Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Tire rotations, Wheel alignment, Brakes, Auto tire replacement, Vehicle safety inspection, Auto maintenance, Oil change

  BIG BOYZ
a year ago
Called around for a oil change and fuel filters everyone was busy for last minute work. Called quick lane spoke with Ms Sherry she took my info put me on the list and got me right in. When I arrived her and her crew took good care of me and my Diesel.

  Quilanta Evans
6 months ago
Great staff, lady at the front desk, came out to vehicles as they showed up before the doors open to have some sort of organization.

  Jim Carter
2 years ago
These are the best people in the car world to deal with. They take a lot of the dread out of car repair. They are very honest. That's why it may take a while to get an appointment for some things. I am sincere. They do not pressure you, and there is no where else I will do car business with.

  phong lam
10 months ago
Over pricing for after the market Rotors and brake pads, if u don't have Ford u should go to your dealership and change it because it will be the same price and u get OEM part better than after market partService: BrakesService: Brakes

  Anthony Sheff
2 years ago
Quick service and professional atmosphere. You will have to get there early with the amount of people who gets their vehicles serviced.

  Anonymous
3 years ago
They provide good service but I hate how they waste customers time by not allowing appointments. Upon arrival recently I was told there was a 2+hr wait. Sorry don't have time for that. Wish I could've made an appointment.

  Mike P
2 years ago
Professional, friendly, best place in town to get your vehicle serviced the right way

  Michelle Williams
6 months ago
Half of people there quite helpful

  Arthur Burnett
2 years ago
They were pretty good. Got in and out pretty quick!

  EMANUEL WALTON
3 years ago
Super great staff! Best mechanic and service people!

  Jose Rodriguez
3 years ago
Friendly staff, good prices and prompt service. Thank you!Services: General repairs & maintenance, BatteryServices: General repairs & maintenance, Battery

  Ron G
2 years ago
Good customer service & work!

  neal west
2 years ago
Quick and friendly service, thank you.

  Anthony Ravenell
a year ago
So far so good.

  Karen Everett
2 years ago
The staff was courteous and friendly!

  Ricky Flowers
2 years ago
It took quite awhile for the service.

  Michael Dean
2 years ago
Fast and friendly service.

  Dieter R Haffner
2 years ago
Great service as always

  ruby bonapart
2 years ago
Great staff.