Jackson Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Robert Charles
a month ago
I have been going to Jackson's for over 15 years. Josh and Erica, and their staff, are courteous, professional and honest.These people are about relationships and repeat business. Because of this simple, yet often overlooked business principle, I am a customer for life. Time after time, Josh has offered me choices about the level and cost of repairs. They don't try and up-sell you service or parts.If you have a "bad" experience here, it is likely YOUR fault. Even on their worst days, they smile and show professional courtesy.Any wait you experience here, is due to the sheer volume of people who trust this family run business. Plan your time accordingly, because Josh gives every customer the same thorough treatment you want for yourself.I HIGHLY recommend this local family run business.

  Helen Armistead
2 months ago
Jackson has been around ever since I can remember live here most my life. Fair price and excellent service is what they're about. I have yet to hear of any complaints. Trustworthy and respectable company.

  brian moreno
3 months ago
Told me a time to come back to get an inspection done and I returned, and they done it.. very good people

  Michael Jernigan
11 months ago
Took my car to get an inspection. No issues with my brakes prior to going in. They tell me I need new brakes to pass inspection. They start grinding as soon as I leave the place. They are as crooked as can be. Take your business elsewhere

  Michael Honaker (Stretch)
2 years ago
Great group of hard working men that are eager to help if they they can. Hands down they are the best shop I have visited since my arrival 8 years ago!!!! I will definitely be back and will continue to bring my vehicles to these guys. I pulled up with a leaky valve stem and they was about to close the doors. I honestly thought they wouldn t see me that s how close to quitting time it was but I was wrong they took me in anyway and they had my truck fixed and ready to go within 10 minutes of getting to the the shop. Thanks guys!!!! I will definitely be back!!!!Service: Tires

  David Quinn
8 months ago
Best mechanic in Cumberland County honest friendliest people you will ever meet would recommend Jackson's highly

  Amy Roco
5 years ago
So far so good. They were very quick with my oil change and they were very honest about the issues with my car as well as having fair prices. I will update my review once I have my car fixed up and on the road again.Update: My car is back to working condition. What I needed to pay was much less than quoted. Thank goodness! Very honest and quick mechanics. I will definitely use then again.

  Travis Moore
2 years ago
Josh and the whole Jackson s automotive family is hands down the best automotive repair shop around. They still have that family operated business that doesn t exist anymore. We have had our vehicle worked on by them a few times now, and I refuse to go anywhere else. Jackson s is a place that you can trust for quality repair work, great people, great prices, and just good down home honest people. That s something that is hard to find these days. I absolutely highly recommend them for any automotive repairs and maintenance. Josh you have a lifelong customer here bud! Thanks to all of y all!!!Services: General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Engine repair, Brakes

  Roro Carroll
6 years ago
This review is long over due. I have been going to Jackson's for over a year. They have done an outstanding job each time I come here. I refuse to take my vehicle anywhere else now. They truly go out of their way to provide excellent customer service. They will have my business each and every time I need work done on my vehicle and my husband vehicle.

  Erin Hime
3 weeks ago
Great people and service!

  Colleen Goepfert
6 years ago
I really appreciated them when I lived in Fayetteville, 5 minutes from their shop. It was a convenient location and I always felt like I could trust their work. I have since moved an hour away. Although its a haul to get there, I find that its totally worth the drive when you have found a shop that is this good.

  Caleb Crowe
2 months ago
Great service every time

  Tabitha Bolanos
11 years ago
The people were great here. Jackson's is a great auto shop. The lady in the office is really nice. You could tell that the guy working on my car knew what he was doing. I went to another shop and they told me it would take a couple hours to figure out what was wrong with my car. The man at Jackson's knew what it was in less than a minute. It took him about an hour to fix it, including time to get the part in. Reasonable rates. GREAT service. Highly reccomend these guys!

  U Wright``
5 months ago
Always honest pricing very fair

  Michele Switzer
6 years ago
These guys are GREAT! They always fix my vehicles quick and at a reasonable price. Super friendly, too! Family run business. I can't say enough good stuff about this place!

  J Lefont
5 years ago
So I heard about this place from a neighbor...that was several years ago. Now I take my vehicles to ONLY Jackson Automotive. They have THE best customer service, hands down! They will never overcharge you for any repair, and they go above and beyond to make sure they deliver quality service. I have recommended Jackson's to all of my friends and family. If you are having car trouble, whether it's old or new, go see Josh and his crew at Jackson Automotive. Good, old-fashioned customer service, they don't make them like this anymore.

  Bradley Jacobs
4 years ago
These folks went above and beyond while fixing my brakes. They found a line that was leaking and insisted that I fix it in concern for safety! They were timely and reasonable in comparison to past experiences elsewhere! I will definitely be back to them again in the future.

  Anthony Reinglas
2 years ago
I was traveling long distance to New York and noticed my brakes were going metal to metal and would create a hazardous situation. My wife call mechanics in the area, all of which were unable or unwilling to help. My wife called Jackson Automotive and spoke with Josh, and although they were very busy, They squeezed us in and ordered the parts we needed which got there in 10 minutes! We were able to be in and out in about 2 hours with new brakes and roters! Thank you Josh and the entire Jackson Automotive team! I highly recommend Jackson Automotive!Services: General repairs & maintenance, Brakes

  Angie Bender
3 months ago
Always busy never available when you need them

  David Miles
5 years ago
Jackson is a small self owned business that does great work quickly at reasonable prices. I had a breakdown and my vehicle towed there for repair. Without an appointment they took my vehicle in, located the problem, got the vehicle back running and on the road in a couple of hours while I waited for it, ( I didn't have to go home and come back in a few days to get my vehicle back). They also have their own towing equipment on site, where they can go pick up a breakdown and bring it back to be worked on, all in one charge, instead of paying two or three bills.

  Mark H
2 years ago
Been coming here for many years.. always been treated right and the price has always been more then fair. Friendly and honest. I highly recommendServices: Tires, General repairs & maintenance, Auto engine diagnostic, Engine repair, Oil changeServices: Tires, General repairs & maintenance, Auto engine diagnostic, Engine repair, Oil change

  Patricia Foster
4 years ago
I have used Jackson's Automotives for the past 4yrs now. I am always satisfied with the friendliness and professionalism of the staff. Service is prompt and reliable. I would definitely recommend this place for your automotive needs.

  Daria Taylor
5 years ago
Hands down Jacksons Automotive is the absolute best place to take your vehicles in Fayetteville!!They are honest, efficient and have taken GREAT car of both of our older cars for the past 5 years. Josh is phenomenal and so is his crew!!!

  Lee King
6 years ago
They are Very Nice People & when it comes to simple work , this is the place . But I've invested over 250 into my little car over the past 2 weeks paying them to basically " guess " or " Assume" what's wrong with my car & both times I drove my car from there lot it cut off . One the same day the second time was a week after me getting it fixed. Once again they are really sweet people . But 250 is to much money to pay for somebody to be "guessing" what's wrong with someone's car .

  Deidree McDowell
7 years ago
Jackson's is a great place to go for car service. They have excellent mechanical skills, customer service, and prices. They are very honest and get repairs done in a timely manner. I would definitely recommend them.

  Bruce J
6 years ago
I was traveling to MD from FL and was having some transmission trouble. It was around 6pm. I called to see if they could check my vehicle out. They got my vehicle in there, checked it out and had me back on the road in under an hour. I highly recommend!

  Tom Stopski
6 years ago
Been going to jacksons for years, my family has bought and sold many cars in my day and now as I grow older and they have moved on, I stilll go because they have always been affordable, reliable, and extremely nice. An amazing family to get to know, and all around honest people. I would always recommend Jacksons Automotive.

  Penney Brown
7 months ago
Good work at good prices. I trust jacksons

  Ron Whitehead
5 years ago
Honest, listens to the customer, tries to save us our hard earned $, always been extremely pleased with their wok. Take great care of my wife.

  Admin TruBlue Reno
3 years ago
Outstanding family owned mechanic shop that has always been fair priced while providing quality repairs. Highly recommend