Harrell's Tire & Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Morris Hargrove
a month ago
Our company (CCS Driver Education) has just recently started relying on Harrell's Auto for our fleet needs, and thus far has provided exceptional customer service, along with dedicated completion times. We appreciate the competitive pricing that coincides with great attention to detail.

  Johnsy J
4 months ago
Honest service! Great communication, and solid overall customer service! Pretty clean, and professional! Give them a try!!Update!!Liars and cheaters!! The owner will text you to get your business, but won't respond to you!! Went in for an a/c issue, just test drove it, charged me and said there was no issue. Went back like the guy said when it stopped blowing, he didn't have time for me. Mechanic hit the blower, said I needed a blower and resistor. Quoted me $420!! I order the blower n resistor for $60 on Amazon and changed it myself in 10-15 minutes. Complete rip off!! Stay away!!

  Mac
a month ago
Called the day before to make an appointment and they got me right in bright and early. I explained what my car was doing, they diagnosed it fairly quickly, and repaired it within 3 hours. Very pleased with the work and the total time it took to complete. Found a reliable mechanic in Fayetteville and will be coming back if needed.

  Nicole Ryan
a week ago
Amy was super helpful and was able to get us in quickly when we found a screw in our tire. The whole crew was attentive, professional, and friendly. This will be our go-to shop now!

  Bonni Cruce
2 weeks ago
They are awesome! Amy, one of the employees, greets you with a smile when you walk in. She makes great conversation, and asks how our other vehicles are and about our new car we just got. She is great! And the other guys are awesome and explaining everything, answering all our questions!

  caleb harrelson
2 months ago
Amy is the bomb! She helped provide me with transport from the shop to my work and back to the shop when I got off to pick my vehicle up. Great work and easy process! Recommend 100 percent to anyone! Didn t charge me unnecessary parts either! Thank you! You ve gained a customer for sure!

  Lindsey Chavis
2 months ago
I did not have a good experience. I called the week before to order my tires and when I arrived, they weren t there. I was told that they weren t even ordered, but they could get them in 15 minutes. I waited over three hours to have two front tires changed. When they returned my car, it had a scratch on the driver side door. I won t be returning for my other two tires. *** Update- it was discovered shortly after leaving the shop that they had replaced the wrong set of tires. I contacted the shop and told them about my discovery. They were extremely apologetic and took care of the other set of tires on them. They also are going to take care of the scratch on the door.

  Michelle S
a week ago
Harrell's is fantastic. Amy and the entire staff are friendly and helpful. You can trust their feedback and the work they do. Plus they partner with our Fayetteville Woodpeckers!

  Harold Brown
2 weeks ago
I must say I enjoyed my time while waiting for my truck. Staff very professional and knew what they were talking about. Very good place to take your vehicle

  Alex Baker
3 months ago
Did a great job taking care of me and my car. New to the area, but best quote and held to it with no hidden charges. They really went above and beyond and earned a customer for life. I highly recommend if you are looking for good people and excellent service!

  Mandella Douglas
2 months ago
FIRST, I must thank Amy! As you walk into this home-like environment, you get the pleasure of being taken care of primarily be Amy. She is warm, professional, extremely informative and will ensure your needs are met. Thank you to Greg and all mechanic's that actually sit and talk to you, answering all questions. The working care they rake of your vehicle does not compare!!10 stars!!!

  dave dows
2 months ago
I have dealt with a lot of service writers in my Life and Amy is Absolutely the the best I have ever Had the pleasure of dealing with. She is friendly knowledgeable. If you want great service, go and see her, you will not be disappointed.

  Stephanie Wolf Spiegel (Steph)
4 months ago
I came in for my yearly inspection exam and all employees were kind, quick, and treated me like family while I was there! I would go back a million times, if you re looking for any high quality auto work, explained and done at a great price- visit any Harrell s and see for yourself. You ll never visit any other auto shop.

  Anna
3 weeks ago
This place was able to diagnose a problem that another automotive and Carmax could not figure out. I am so grateful that they were able to look at my car and took a look at it when I was in a really big time crunch. I will never go anywhere else for any automotive work.

  Brian Canady
a month ago
Their friendliness and professionalism are top-notch. A great company.

  Felix Hernandez Javier
a month ago
Amazing Technicians and receptionists. I brought my car in for an intake manifold replacement and these guys took it and tackled the problem. Will come here again!

  Vianca Mato
7 months ago
Fantastic! Wonderful! Stanley service advisor was friendly, patient, and attentive. I am crossing country FL to PA, they understood and urgently attended to my concerns. Within minutes, vehicle was diagnosed and on its way to repair. Less than 2 hours parts ordered, arrived, installed, and tested. No appointment i was an early morning walk in. Best auto repair service center i have been too nationwide. Ty Stanley and Team.

  Andre Morais
5 months ago
Poor communication. When requested status of vehicle representatives chose not to provide accurate description of activities being perform on vehicle. At no time did the reps attempt to set appropriate customer expectations with truthful status updates. I don t plan on taking my business their again and will share experience with anyone who asks about them.

  Charnett Muhammed
3 months ago
They were very professional and I trusted their judgment when it came to decisions about what my car needed to be fixed. I definitely would recommend this company a place to go to get the job done.

  Sarah Grace Edwards
a month ago
Friendly staff, great customer service. I d come here just to see the service advisor Amy! She is amazing!

  Aaron Manuel
7 months ago
These guys are the best. Had my truck serviced there, and they went through it thoroughly. They even let me bring in my own part to save money and return my old part without having to ask. They even texted a few days later to make sure everything was fine. They even warned me that my battery was on its "last leg," and sure enough, about three weeks later, my battery died. Highly recommend this place.

  Tatyana Harris
9 months ago
Absolutely wonderful! The service was great and they make sure to keep you filled in along the way. Stan was a pleasure to meet and was very helpful throughout the entire process! Mike as well! Our mechanic John did a really great job on our vehicle. Great quality for the price!Services: Tires, Tire rotations, Wheel alignment, Oil changeServices: Tires, Tire rotations, Wheel alignment, Oil change

  Richard Starks
7 months ago
Wonderful ServiceCustomer Service was excellentLittle bit more than I wanted to pay but it was needed for the longevity of my vehicle.They got the job done in one day dropped it off before work and picked it up afterwardsI would Recommend this place for fast and reliable service.

  NC Trailrunner
7 months ago
I had the transmission fluid changed, and an AC line replaced. The estimate was high, but they had the vehicle, and I needed it done, and inflation The bill was about $70 more than the estimate without any explanation. I asked why, but the cashier simply pointed at the total and repeated what I was to pay. As though I was stupid. After all, there it is in black an white!I understand you need to mark up parts, but $21 per Qt of transmission fluid? What is your bulk cost? +/- $7. That is some mark up.When I asked what the $40 Shop Supplies was for, I was told, I guess it is for supplies that they use in the shop. I really appreciated that.I was asked if I wanted to see a manager, but no I did not, nor do I now. I just will not return. I used Tri-City, (the former owner) for years. Very fair, very communicative, very good work. If they exceeded their estimate, I got a call, and an explanation. Sorry to see them go.On the positive, the work was done quickly, and seems like they did what they said they did.

  Tommy Ryan
6 months ago
Great people to work with. I have used their services many of times throughout the years on many different vehicles and never an issue or a problem. Upfront pricing, knowledgeable sales and service departments.Services: Electrical repair, General repairs & maintenance, Engine repair, Auto maintenanceServices: Electrical repair, General repairs & maintenance, Engine repair, Auto maintenance

  Tank #00
a week ago
Amy and Mike were so helpful! They earned a customer for life!

  T James
7 months ago
Horrible!!! Let's start off with i made an appointment on a Tuesday 8:30 and I told them what the problem was. They didn't look at my truck until Mid day Wednesday. Ok they said they could do tge work...nope didn't have a press...70.00more I paid for them to take it to another shop. ...longer story ...got my truck back that Friday at 4pm. Spoke with Manager Ms Matos..horrible!! Never again!!!

  Rob Raah
3 months ago
Great experience! Friendly technicians, amazing advisor Amy. thanks for helping me get back on the road safely

  Henry Jiles
3 months ago
You guys are the best as far as i'm concern. Everthing is done with precise care and professionalism. I thank you for your dedicationand friendliness.Sincerely Hank Jiles

  Susan Gaines
a month ago
Excellent service at a fair price. These guys were wonderful.