Flow Buick GMC of Fayetteville - Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kristin Ward
5 months ago
I made an appointment to have a scratch fixed I showed up for the appointment and was told the guy was only there on Mondays despite my appointment so I needed to reschedule for a Monday. Like, what? I talked to scheduling and this is when THEY told me to come in!Then I got my first oil change. Noticed that my Yukon was leaking oil afterwards. It took awhile to realize it was oil because we assumed it was air conditioning condensation, because why would a brand new vehicle be leaking oil?When I scheduled the appointment the rep asked if I wanted to drop it off or if I wanted an appointment to sit and wait. I chose to sit and wait. Once arrived, they advised it would be hours until they could get to it and offered a shuttle ride. This was at 9am and at 4 I had still not heard anything so I called to check on it. I was transferred twice where I was asked the same questions repeatedly, then the 3rd woman I spoke to said she would have someone call me back, but if they didn t I could feel free to try and call back to talk to someone . Thank you for your permission to KEEP TRYING to figure out what you re doing with my vehicle.Needless to say, nobody called me back nor did I get a call the following day about what was going on. Start day 3 and I call to get some information and when the woman gets in the phone, she says, It s ready! like it has been the whole time I ve been trying to figure out what was going on with it. It was a loose oil filter so essentially a problem cause by them in the first place, that took two and a half days to fix? I have also had issues with the lift gate saying it was open when it wasn t, opening while driving down the road, and not responding to the remote, but was informed they couldn t fix that and my concern was dismissed with the instructions not to close it manually . So I guess when the remote and/or the interior button doesn t work, I ll just drive down the road with the liftgate open.

  Gary Hunt 4860
3 years ago
Been once for a recall. Excellent service

  Jajuan Shaw
a year ago
Gmc