AAA - Fayetteville

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rob Hatfield, M.Ed.
3 weeks ago
My wife and I have been AAA members since 2018. We both highly recommend Fayetteville AAA Care Care Services. Monty is an outstanding professional certified mechanic. His team provides the most detailed report on your car in Fayetteville. He is very honest, if it is not broken, don't fix it. The team at AAA Care Care works with you as family to family. You will always be treated honestly and fairly at the AAA Care Care center and we highly recommend this center and North Carolina AAA membership.

  Norman S
2 months ago
I was told an hour to get car in, well 2 hours later it was pulled in. I have tired needing plugged and oil change. After talking everything apart in engine, 35 minutes the car was put on lift. Folks, my time is worth more than the pictures he was talking to create a report for me. My car was state inspected 5 days ago, tires are 5 months old, and brakes are 2weeks old. This is rediculous. What a way to spend a day off. These mechanics must be paid hourly and not flat rate. It shows. Car has been with same guy for two hours... Tire done, took him 3 trips to fill some fluid... And.... He went to lunch! Screw this place. My time is worth more than your coupon. You are losing money...2+ hours on oil change and your repair. Get a grip AAA.

  Laila Holloway
4 weeks ago
When I called because I am locked out of my car, the voice recorder could not understand the address, so transferred me to a lady named Annette. She extremely rude, and I understand customer service coming from I work in customer service taking calls like this. I did not understand how the membership worked, and she was very rude in explaining it and transferred to another line without consideration of my situation as I am standing outside in the pouring rain.

  Brian CoFii Adams
5 months ago
Quick and amazing service from Reilly Faircloth. Went in for an international driver's license. Walked out with one. A++ Service, extremely approachable.

  Kathi A
2 months ago
Been going here for 3yrs. This is my last.AAA Member, I receive coupons for oil change,tire rotation, etc. So the tires have wheel locks. They go to take the tires off, they can't find the lock to take off the tires. I explained the last time they were rotated it was there, therefore they didn't put it back. No responsibility was taken. I was told they can break the 4 off and charge me $8.00 each to replace them or walk over to hyundai and purchase a new set. A new set for $50.00 vs. 32. When my bill is explained to me, he tells me he took off $60.00 for the labor for taking on and off the wheel locks. Seriously!!, you had to take them off to rotate the tires. And, then it costs me after I drive the car , to balance an align them.**So the reason why no responsibility was taken on their part for the lost lock, the carmax report shows the car was serviced elsewhere after it was there last year.This was true. It was at hyundai for Headlight recall. After finding this out ,I went to hyundai 2 days after I was there. They balanced the the tires and did an alignment .

  Graham Gurnee
2 months ago
AAA Carolinas is hit or miss. Needed a tow from Chadbourn and they consistently misrepresented that we were in the cue and waiting to assign it to a tow truck operator. Went on for 5 hours. Finally one agent told me I could hire a truck and they would reimburse. Got somebody on the first phone call. He told me none of the trucks in the area will tow for AAA bc they cut the rates so much. A week later, when I needed a tow from Lumberton to Fayetteville they got a truck out there quickly. Hit or miss. Just don't get stranded in Columbus County! Don't know why they didn't just say on first call that they don't have any contractors in that county and to hire my own and they would reimburse. And they did! So if they know they have to pay those reimbursement rates, why not just contract with trucks to begin with. Was horrible customer service.

  Karen Perez
6 months ago
I was able to get my momma mobile in reasonably quickly. Prices weren't super low, but they were fair.Good customer service! I love that they take pictures & provide a detailed breakdown of suggested repairs split into need priority- urgent & can wait a minute. They also have a shuttle, which I didn't use but will next time Triple A discounts up to a certain amount on labor.The best part is that the work has a warranty on it longer than my regular mom-and-pop place.

  Tony Kelly
a month ago
Friendly employees but the technical work not so much. I go in to get oil change service and left there with new problem. Before that, I paid for full service and had to return because they forgot to do some of the work that was on the work order.

  Leah Gentilin
a month ago
Great service, friendly staff and good communication. Appreciated their shuttle service. Generally clean space. Deliver when and what they say.

  David Lamblin
a month ago
Great service, very organized! My 2d time visiting this office, professional staff, very helpful getting overseas license.

  Juan Ramos
a year ago
Last minute appointment for a major alignment and oil change came out great.I also got my international driver permit here for an upcoming European vacation.

  Dorothy McClelland
6 months ago
This facility took my Jeep in right away on the Tuesday after Labor Day. Diagnostics, visual exam of parts & fluids. Needed new trans. Located the trans it needed & had me on my way by 4pm on Friday! Hooray! Jeep runs & shifts like a charm now!! Thanks AAA Car Care, Fayetteville!!!

  Courtney Toms
8 months ago
I had a 1pm appointment for a state inspection, which I scheduled weeks in advance. I arrived before my appointment time and checked in with Monty, who didn t offer so much as a smile or a Hi, how are you? I ended up waiting for 2 hours for an inspection that should ve taken 30 minutes tops. When the technician brought my car around, Monty at the front desk was not paying attention so I continued to sit there waiting another 15 minutes before finally getting up and approaching the desk to ask if I was done. Monty looked surprised to see that there was a packet with my paperwork and keys sitting directly in front of his face; that s probably because he was messing around on the computer instead of having an ounce of respect for my time. Finally, I m not sure if the car was even inspected properly because they recommended a ton of things that I ve already had done recently. I won t be going back to this unfriendly, unprofessional, and unethical shop.

  Wanda Brayboy
7 months ago
The staff and technicians were nice. Afterwards they came and talked to me and explained what they did and their recommendations. It was a routine "road trip check-up". They also emailed a detailed written recommendation. Great experience .

  Indlukaamede
5 years ago
Worst experience with AAA ever!They attempted to over charged me for parts I walked to the pep boys down the block and was quoted almost $1,000 less.I felt like they were homophobic, never looked me in the eyes, stared at my nails when I handed them the paper work, after informing me that I was not a member of the Carolinas AAA the representative refused to give me the number to my Mid-Atlantic club, told me to find it myself.I was lied to and told the wrong information and my towing and options available to me until I stepped outside and called a separate respresentative, who was able to call the club in Philadelphia and give me the correct information she was the nicest person I talked too all evening.& to top it off the mechanic did not use protective plastic like most places do, and they completely changed my radio settings.Update: I Love how they responded to my review on social media to save face, but did not return my phone call when I attempted to file a CTS I Left a very detailed message with my name and number with zero response. I am not going to waste my time this was just for appearances, Never trust AAA if you break down other then if you need a battery or you locked your keys in your car. Even though I explained my medical condition, no one got back to me and then when I called 7 hours later I was told it was my fault on multiple accounts.When you really need the AAA WILL NOT BE THERE FOR YOU .

  Kayla Uretsky
10 months ago
I hate to post a review like this, but I had a terrible time with this auto shop. My car sat there for almost a month (partially due to miscommunications with insurance, partially due to the shop) before finally being finished. The shop s mechanics and manager refused to take any accountability for their part in the delays and couldn t get their story straight about what the issue was with delays. It wasn t until I threatened to take my car elsewhere (after 3 weeks of the car just sitting their shop) and file a complaint that they seemed to move into gear. I am beyond disappointed with my experience as someone who has been a AAA member since I was 17. I was offered no compensation beyond a measly $50 off on a $2,000+ repair, and no apology when I finally was able to pick up the car. The person handling my payment at the end barely looked at me and seemed like he was rushing me out. This shop and it s employees need to do better.

  Mel Wo
8 months ago
Overly priced. Quoted my Mom a price and proceeded to recommend a credit card with the company to use for payment. There s no reason anyone should be pressured to sign up for a credit card.All other service was okay.

  Emiliano Tosi
4 months ago
Great customer service they went above and beyond for my car battery. Past store hours

  Jared Miller
10 months ago
Last week, I was traveling from Florida to New Jersey with my brother who has autism. When driving through South Carolina something popped and my car began shaking while driving, the nearest service center was an hour north in Fayetteville, so we made the trip only to be denied service at three separate tire shops before trying AAA 30 minutes before they closed. After going in and telling my story to Franz Gillespie he jumped on the problem immediately like it was no problem how late we arrived. Franz and William Wagaman, the technician, were able to diagnose and solve my problem within 20 minutes and that allowed my brother and I to reach our destination of Norfolk that night and gave us the ability to do a lot of the fun stuff we had planned for the trip rather than worrying about fixing the car. Truly I cannot state how thankful I am to Franz and William for being extremely helpful and, quite frankly, saving my trip. I hope this review gets seen by the shop because I could not find a place on the website to post it. Franz and William do great work!Service: Tires

  Karie Barrett
a year ago
I worked with Paul and the team to find out the needed repairs to my daughters car remotely. They were transparent and very helpful in deciding what needed done immediately and what could wait. They worked quickly to get the repairs done, completing them far earlier than expected. The overall price was very competive and the team was very respectful in their interactions. I would definitely use them again.Services: Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Steering & suspension replacement, Auto brake repair, Brakes, Wiper blade installation, Auto brake replacement, Battery

  Tamra DeAkino
3 years ago
Everyone was very helpful and understanding. What I wanted completed was done efficiently. Another plus my mechanic was female. Yeah for women! The waiting area was very clean.

  Matthew Delaney
7 months ago
Needed to get an international driving permit, they made it painless. I was in and out in 20 minutes and everyone was super nice. Great experience.

  Emerald Agbons
a year ago
After they service my car, My car died on me while I was driving on a major road. The car was towed back to them and after several day, they called to tell me that the car was running fine and that they could not find anything wrong with the car. So I went back to pick up the car and the car died on me again just a few block from the car care center. I took the car back to them and they still could not figure out what is wrong with the car. My car has never done this before. I payed more than $400 to service the car and they said that they also cleaned the fuel pump now my car is not working fine.Services: General repairs & maintenance, Oil change

  lonnie mcqueen
8 months ago
AAA, car care service technician went over my vehicle with a fine tooth comb advised me what I needed and priority. I'm happy with their work I have found a new car care home

  Alyssa Bircher
2 years ago
I've always been happy with AAA roadside service. However, I'm not super happy with the service yesterday.�My battery died and I had previously had a good experience when having the new battery installed by one of your wreckers so I wanted to buy a new battery like that again. When calling the automated service it took "battery" to mean I needed a jump start only. The automated service was super fast and easy, but unfortunately it wasted a wrecker resource because he could only jump start, he doesn't provide new batteries. I can jump start the car myself, and I told the wrecker employee that, but he jump started it anyway. This wasted my time and his. I confirmed with AAA customer service on the phone that my particular area doesn't have the new battery service, but that I could take it to a AAA location.�I found my previous receipt showing the battery in the car was from December 2018 and since it hasn't been 3 years, I thought that the AAA location in Fayetteville NC would honor the replacement. I called the AAA location in Fayetteville and was told to bring it in the afternoon. So I jump started my car in the afternoon and took it there. I arrived around 2 pm and my car wasn't looked at until about 4:15.� I was told that the battery in it did not fall under the 3 year warranty, since the battery warranty had been bought a few months before. (That first battery had only lasted a few months). I was told the warranty time frame was for the first battery, not the actual battery in the car. (I've had 2 AAA batteries in a row that have not lasted as long as they should have). I no longer have faith in AAA battery quality or the warranty quality.�I also declined the battery connector/post cleaning (extra $36) since I can do that myself. I was told it was mandatory. It was not mandatory for any of the other batteries I've bought in the past. Am I being taken advantage of because I'm a small female who could not possibly know how to clean the posts myself?? I even heard the employee describing how to clean the posts with a wire brush to the male customer before me so that he could do it himself.�I didn't have time to get anywhere else before they closed and I would like to get to work tomorrow in this car, so I told them I'd pay for a new battery and cleaning. It was done around 5:30 pm.�I had to wait over 3 hours for a simple change out of a battery and was forced to pay for the extra cleaning.�If I had known it would take this long to switch out a battery I obviously would have done things differently. Wrecker employees or Auto Zone type places can do it in about 10 minutes. Increase by 1 star because the business did refund the extra cleaning cost.Service: Battery

  Straus Davis
4 years ago
I did not expect the service I received. I am amazed at the quality, and thoroughness, of the work performed on my vehicle. It was outstanding. The customer service, management team, and the technical support were par excellence. It is top notch. I highly recommend that if are not a AAA member, become one. The membership cost, is minimum, compared to the quality of their services. I highly recommend them for your vehicle servicing nerds..

  Laura Lozano
a year ago
Tire replacement was good and they also did a thorough check on my vehicle. The only wait time I experienced was for my tire order to arrive. I like the vehicle inspection report.Service: TiresService: Tires

  David Gathings
a year ago
Had to have new belts. Paul and Jay assured me that they would treat me right. And that they did ! Price was reasonable. Much better than Toyota across the street. I will continue to be a AAA member. Thanks to Paul and Jay.

  Monica Wiercinski
2 years ago
DO NOT GO TO THIS LOCATION!! They ruined my car and tried to get away with it, and still pretty much trying to! I took my car for an oil change because everywhere else was booked and when my oil change was done before I left I noticed the left side of my car was done for! Whatever tech did my oil change did not know how to put a car on the lift and my car has now $2000 in damages! I went straight back inside and their customer service horrible the manager wasn t there and didn t have the courtesy to even reach out. It was noted on my receipt and was told it would be taken care of to go get and estimate and let them know when I have done so. It has been a month if not a little longer and still nothing. I sent over the estimate for repair like they told me to and two weeks later no call no acknowledgment nothing! The manager has never not once contacted me ever! My fianc� went to the location today to speak to the manager and he was told he has jury duty but then tomorrow to come back and the manager will be there! After my fianc� stated that s seems odd how would they know if he still had to be attending or not if they hadn t spoke to him. Then someone passed my fianc� a mobile phone saying it was the manager who then stated just go ahead get it fixed. Not only had the manager avoided us completely but you except me to go ahead and fix my car and then what happens you avoid us again for payment. I don t think so. Corporate will me here for myself and my attorney because this is completely unprofessional and not how a business should be handled.

  Leonor Guy
8 years ago
My husband took my car for an oil change and tire rotation and he said the service was outstanding....and we had a great coupon from AAA. My husband needs work done on his pick up truck and plans to take it to these folks. He asked them for a price and he said they definitely were not trying to get over on him. He's checked the price from other places for what he needs done and this place beats them all..The great and friendly customer service is a major plus for us.