Nissan of Elizabeth City

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lauryn Fiaschi
6 days ago
Terrell was so kind and helpful. He made the car buying process much less stressful and really made us feel like he appreciated our business. Everyone who we spoke with at the dealership was very friendly. The process was smooth and efficient.

  Laurie Amatucci
a month ago
I had a minor recall on my 2023 Nissan Rogue. From the moment I called, my service was handled in the most professional and courteous manner. They scheduled my appointment, asked if I needed any other services, were welcoming upon my arrival and had me on my way within 45 minutes.I LOVE getting my car serviced at Nissan of Elizabeth City. I always expect the best from them and they never disappoint!!

  Alberta Wandell
a week ago
I am so upset with the service I received today, it s be on words. When I went to register my car at the DMV they informed me my tags expired a year ago. They informed me that Nissan had my correct plate. I have been driving a year with illegal plates on my car. After they charged me $157 for the plates that should have been on my car for the past year they told me to go to Nissan and get the plates that should ve been on my car. I have driven my car to NY and I drive to VA almost weekly.(with illegal plates) Not to mention my old plates are handicap for my husband the new plate is not. When I got to Nissan after an hour of let me check this that and the other they tell me they took my husbands name off the loan so I can t have the old plate. When I bought the car I told them several times my husband has to be on the title for his handicap plate. In there exact words that s not a problem we do that all the time. Now I find out (today) not only have I been driving with the wrong plate they took my husband off the loan and title.Their answer to fix their big screwup was for me to refinance the car. I told them I didn t want to refinance it would cost more in the long run. The finance officer told me It won t cost you anything . I said the interest rate and the number of months added onto the loan would end up costing me more in the long run. He said I was wrong! I m not stupid adding more months to the loan means more interest which means more money. All he kept telling me today was I tried to call you about the plate but we have the wrong number . I asked what number he had, he read the number off the computer and low and behold it s my number. They didn t have the wrong number. Not to mention they have my address and my email. They could have contacted me in several different ways. I also have been at the dealership to have service done on my car with no contact from anyone about my plate. The service department is great but the sales department on the other hand needs work. I will at this point never do business with the sales department again. My suggestion is run in the other direction to get a new car.

  Rick Moseley
2 months ago
The service department at this dealership has it together as far as I have seen. I have been there twice and observed how folks needing repairs were treated respectfully and their vehicles were worked on in a timely manner. Having service managers such as Blake really helps as she keeps things moving along quickly and efficiently. My repairs were handled in a professional manner and quality work was done. I can recommend getting your vehicle worked on here.

  Joyce Dietrich
a month ago
My Service Advisor Lena was very helpful and pleasant. I cannot say enough good things about Tracie Lee, Owner Loyalty Manager. Tracie worked tirelessly on an issue I had and thanks, to her efforts, the issue was satisfactory resolved. Tracie was absolutely wonderful and, as an owner, thankful to have her on my side.

  DANIELLE SMITH
2 months ago
My recent experience, as with all of my experiences, was good. The people were friendly and the atmosphere was pleasant. I have never had a bad experience there. I always refer people to Nissan of Elizabeth City if they are interested in buying a car. My daughter bought her first car from there and she's pleased.

  Jenna Packett
3 weeks ago
Keara was super nice and friendly, not to mention helpful and knowledgeable. The only bad part of my experience was the wait time but it was not a big deal either, I knew when I booked the appointment that the wait would take a minute. I had a great experience getting my car serviced at this dealership and plan to continue to come here for anything my Nissan may need in the future.

  Kathrin Nixon
6 days ago
This is my 3rd Nissan purchased.My sales consultant Ariel Hankins and the team are Great!! They said they would make it happen again and they did. I will always only purchase a Nissan . Thank You !!! Have A Blessed Day

  RexAnn Mills
4 months ago
I went in to help my friend. We went to Mr. Terrell because I had a previous car from him and he does an amazing job listening and doing his absolute best to find a vehicle were looking for. He told me I'm able to trade my car in due to a special going on. And I told him I was looking for something bigger than my previous car. He was able to work his awesome magic and found me a great car. Terrell is an amazing salesman. Definitely deserves a raise!!

  Taneijha Hampton
2 months ago
Ariel, Keith and Jamal were all absolutely amazing. We were not sure what vehicle we wanted but it was no worries because they got us into the vehicle perfect for our family. They were kind, patient and very knowledgeable! Honestly the BEST car buying experience I ve ever had! Thank you!!

  Raymond McCauley
8 months ago
Ariel (Sales), Patrick (Manager) and Blake (Finance) were exceptionally professional and friendly during the whole process. They will work with you to provide the best service and price they can. I actually canceled a purchase I was working on with a Va dealership to work with the team at Elizabeth City Nissan. I give them the highest recommendation possible. We are a Nissan Family.

  Jessica Oliver
a week ago
great customer service. They were able to give me a quick appointment that was good for my schedule. Friendly staff!

  Kay Davis
3 months ago
Worked with Anthony S. getting my Sentra and he was amazing! The process was smooth, informative, and I never felt pressured. He got us driving our car off the lot in no time! Anthony will be the man I call for my next car purchase!

  missy lint
a month ago
Service lady was great & friendly. Was asked if we wanted our car washed & vacuumed. We agreed. Appeared to have been sprayed not washed & definitely wasn't vacuumed.Thankfully, we wasn't charged for this service.

  DCSea COC
a month ago
DO NOT GET YOUR CAR INSPECTED HERE! They failed my wife's car for window tint too dark ON A STOCK car! She has had over 3 years of inspections with no problem - FROM THEM. She explained this to them, they mocked her on front of Customers, and charged her $22.75. Bring your car to Hall Honda, not only is it free for a NC inspection, but they also had me done in under 20m in which the tint passed. I returned to Nissan and wanted a refund, they rudly denied me. Returning Customer.... NEVER!

  DaShawn Ford
2 months ago
Ariel made our car buying experience so easy. Ariel had excellent customer service. We love are new Nissan Murano.

  C-Breeze Heating&Air
a month ago
Excellent customer service by EVERYONE...each and every visit! Outstanding communication! Caring, welcoming environment. Not your average dealership ... they really do CARE!

  TheLinuxgk
3 months ago
Great place to have your vehicle serviced.I thought that I had made an appointment through but it did not go through.Despite that they still took me in and completed my request in timely manner.Thank you.

  Frances swain
2 months ago
Blake was awesome! She kept us up to date on everything. She is very knowledgeable and if she couldn t answer a question we had she would go find the answer and call us right back!!

  Vickie Furlough
5 months ago
I had looked at a car my husband was interested in through the Sams Club buyer program. Got the price, husband went for test drive and when we went to purchase EVERYONE was so pleasant and helpful unlike the Nissan dealership we normally purchase from which has really changed in the past few years.

  Theresa Upton
7 months ago
Quick experience all around. Easy to set appointment, super easy check-in. For the amount of work they did I think time was very reasonable. There is no pressure to up sell on check out. Did bring something to my attention that I need to handle soon ,but I appreciate they didn't talk down to me or make it sound like what they brought to my attention was "life threatening " like some service places have done in past . Customer lounge and restrooms very clean.Would absolutely use their services again.

  Wendy-Cesar Carpio
2 years ago
Mary Hassell is the best auto sales person I have ever worked with purchasing my vehicles. I purchased my 2019 Frontier from Mary and decided to trade in for the 2021 model. Without any hesitation Mary got me the truck I wanted along with the price I needed to stay in my budget. The staff are very friendly and welcoming. Never pushy or make you feel uncomfortable during your purchase. Getting my vehicle serviced was always quick and easy.. I was in & out quickly every time with no surprises at check out. I also enjoy the coupons for future oil changes/services every few months to save a few dollars.Looking forward to my next purchase with Mary and her team!!Thanks Again

  Nancy Beasley
7 months ago
Anton was wonderful, and knowledgeable! Not pushy at all My daughter bought a car from Anton several years ago and that is why I came back. Everyone I dealt with was very nice ..Keith and Jammal? Even met Hal and found out we had a longtime mutual friend. Thanks again and I LOVE my new Rogue, aka Pearly 5

  Monata Johnson
a month ago
Service was easy to schedule and was able to get me in quick. Maintenance was completed in a timely manner. Overall experience was amazing. Thank you

  Joycelyn Hinton
6 months ago
First, Jessica is always so pleasant to work with. As soon as she saw me pulling into the service department, she proceeded to my car, with a smile, to greet me. Secondly, the service department always places my reminder sticker in my windshield to ensure I know when my next oil change should take place. In addition, they cleaned my car really well! Keep up the great reputation and job Nissan Service Department!!

  Betty Johnson Pillig
a month ago
Everyone was so nice and professional. The waiting area as well as the service area and dealership was very clean.The work performed was top notch.

  Jim Jones
6 months ago
I worked with Hal Chappell and could not be more pleased with the experience. He was with me every step of the way and never pressured me into buying a vehicle that did not meet my needs. He also took the time to introduce me to the service department and they were very friendly as well. I cannot recommend this dealership more highly!

  Johnny Thomas
9 months ago
I bought a Nissan Frontier there today after I totaled my Titan. My sales person was Grace Roger s. She was remarkable. I have purchased 18 vehicles but this was the most stress-free, straight-forward experience that I have ever had. She was honest, direct and knowledgeable. My whole purchase experience from selection, test drive and financing was done in 3 hours. Best sales person and dealership, period.

  Granpuba_
9 months ago
I recently had the pleasure of experiencing outstanding customer service while seeking car information over the phone. The representative I spoke with (Grace) went above and beyond to assist me with my inquiries, leaving me extremely satisfied with the entire interaction. I would like to take a moment to share my positive experience and highlight the exceptional service provided.From the very beginning of the call, Grace greeted me warmly, setting a friendly and inviting tone. They exuded professionalism and displayed a deep knowledge and understanding of cars, which immediately put me at ease. Despite my lack of expertise in the automotive field, they patiently explained complex concepts in a clear and concise manner, ensuring I fully grasped the information.What impressed me most about this service was the representative's genuine commitment to helping me. They actively listened to my questions and concerns, demonstrating a keen interest in resolving any uncertainties I had. Their ability to empathize and provide personalized guidance made me feel valued as a customer.Throughout the conversation, the representative showed remarkable patience, taking the time to address each of my queries thoroughly. They never rushed or hurried the call, which allowed me to absorb the information at my own pace. I genuinely felt that they were invested in my understanding and satisfaction.Moreover, expertise and attention to detail were impeccable. They not only provided me with general information but also took the initiative to offer insightful suggestions tailored to my specific needs. Their extensive knowledge of different car models, features, and pricing options was truly impressive, enabling me to make well-informed decisions.The professionalism and courtesy displayed during the call were exceptional. They maintained a positive and friendly demeanor throughout, making the entire experience enjoyable. They were patient, attentive, and never hesitated to provide additional information when requested.In addition to their outstanding customer service skills, the representative was also proficient in handling technical aspects. They efficiently navigated through various systems, ensuring accurate and up-to-date information was readily available. Their adeptness with technology made the whole process seamless and hassle-free.Overall, my experience with the car information service over the phone was exceptional. The dedication, knowledge, and customer-centric approach left an indelible impression on me. I highly commend their professionalism and the outstanding service they provided. This positive encounter has undoubtedly reinforced my trust in this company, and I would wholeheartedly recommend their services to anyone in need of car information.I am genuinely grateful for the remarkable assistance I received and look forward to engaging with this exceptional team in the future. Thank you for going above and beyond to deliver an outstanding customer service experience!

  Michael Stockton
5 months ago
Stopped in the Dealer's location intending to start the process to choose a vehicle. We were surprised to find a friendly and efficient staff. T. Tatem was a pleasure to deal with. We left with the new vehicle, and are very satified.