Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Theresa Upton
a week ago
Friendly ,helpful service. Usually have what I need. Convenient as they are located close to home. Usually quick trip in and out.

  Chris Seymour
3 months ago
Love this place where I get most of my truck parts they usually have everything in stock!!

  Kathleen Hallahan
3 months ago
They usually have what you need in stock or can get it by the next day.The staff are friendly and helpful.

  Don England
11 months ago
They got the right spark plugs for me the next day which was cool. Unfortunately their customer service is not so good. We had driven from Portsmouth and my brother needed a restroom and was denied access saying the restroom is not for the public. We were customers but won't be again.

  J Harris
2 months ago
Great customer service! They welcomed me as soon as I walked through the door. One of the guys helped me get a better deal on the tire shine.

  Sally Denkelberg
a year ago
My visit today was exceptionally good. I walked in and got a young man to assist me right away. I told him what I needed. He checked his computer for my make and model car. We talked price for a minute and he walked over and got my items and brought them back and rang them up. I paid, he bagged them. I walked out happy and quickly. In today's world with lots of companies short handed or new people that haven't had a chance to learn their job, I was thrilled with my positive experience and since I was in a hurry, getting and making my purchase fast was amazing.

  Ivy Gregory
7 months ago
I always come here when I need something for my car. Everyone has always been super helpful, professional, and very nice!

  Amy Walton
3 years ago
Went great. Tested battery, needed a new one. Got the one that comes with 3 yr warranty. Nice customer service.

  ajamatrix ps4
9 months ago
Favorite Casino in town. They did an amazing job putting together car parts and gambling. Just about everytime you go in you put the money on the counter order the part and they spin the roulette wheel. Chances arent very high of getting the right part but man is car part roulette fun. They have a few associates thats are amazing comedians. Some real rockstar personalities. Spin the wheel get the wrong part and then you enter an awesome debate of there is no way they could possibly be wrong. I learned that all manufacturers are bolt on compatible parts. Got a chevy dont matter heres a ford part. Got a 5.0l dont matter heres a part for a 2.0l. Oh and lets not get started on the time it takes to gamble again. Elizabeth citys finest entertainment.

  Watching you Watch me
2 months ago
Always helpful, always professional

  Not Telling
2 years ago
I said hello to everyone in the store when I walked in as I was stared at by them behind the counter.... my hello was ignored. When I bought the item I needed and asked where I could find another just like it, they sent me to a store five minutes down the road. When I got there, they were closed.... why send me to a store that's closed, and why the weird treatment? No thanks.

  LaWanda Anderson
4 years ago
The folks here were super friendly. I needed a windshield wiper on this trip. The computer to help you pick the correct wiper(s) is helpful & the cashier always asks to see if you'd like them to double check at the register. A gentleman took my old wiper off and replaced it with my new one in less than 30 seconds.

  Rob Pizano Jr.
4 years ago
I almost always purchase parts from here after they bought out Car Quest. Car Quest parts are of great quality. My only issue with this store is the knowledge of the help at the counter. I often ask questions and they literally just tell me they don't know. I would rather they tell me that instead of lying to me, but my point is that they lack knowledge. Even basic car stuff. Some of the veterans there are definitely knowledgeable, but they can't help every single customer. It also bothers me when I'm asking for help and they are on their phones. Please put your phone down and pretend that you want to help me.

  Nicholas Coltrain
11 months ago
Fast and friendly service I walked in and walked out in 5 minutes with everything I need to repair my car.

  Sherry Schrodt
3 years ago
I woke up this morning to my car not starting. Once jumped it was fine. I took it to Advanced Auto to have my battery tested. The worker did not seem like he wanted to be there but he did come out to test it. He could not get the battery to test and stated that it is probably an electrical problem. Considering that it started when it was jumped, I did not think that sounded right. Then, since my car was off, it would not start. He walked away without saying anything. I just stood there for a little while and when he came back, he asked if someone could come out to jump me. I ask if he could, since he was there. He said that he wasn't supposed to do that. But he did jump me and I was able to leave. I went to the competing store, Auto Zone, and they tested my battery with no problems. I did have a bad cell. I would not recommend going to Advanced Auto in Elizabeth City.

  Edsel Norwood
6 years ago
Recently bought a $73 part from here and was told that if it didn't solve my issue that I could return it. Turns out that I didn't even need the part and never installed it but for some reason they're telling me I can't return it. And the woman who said I could return it is denying that she ever said I could return it. Never shopping there again.

  Steven Ford
5 years ago
Best if you know EXACTLY what you need. Bought coolant canister and clerk asked if I had a hose assembly..which I did. Only to find out the specific brand I bought has a proprietary attachment...which the clerk informed me of after I made a return trip to the store.

  Stacey Gemberling
3 years ago
Have been a long time customer of Advance and have gone many times for OBD-II scanner test on my vehicles. I understand times are different right now with Covid so I called ahead to be sure they were still offering this service. The associate answered the phone and was friendly at first. I asked about the code scanning and she told me they are not doing it currently. I thanked her and asked her if that was all the Advance locations ( I can easily visit another if it was available) and she sort of laughed and was like well yeah thats true for all the Advances but I cant speak for my competitors (I did not ask about the competition I specifically said Advance) I replied Ok no worries thank you so much for your time and have a great day! Not sure how much she heard of that as she hung up on me before I finished. No bye no kiss my behind nothing! This one interaction has really caused me to no longer want to do business with Advance and I spend a lot there as I do most of my own work and have 3 vehicles. Please see my review of Autozone in Elizabeth City NC as they handled the same situation in a completely different way and hence earned my loyalty going forward. Customer service is huge and it means everything to me on where I choose to spend my money.

  Gregory Bulman
2 months ago
Good customer service

  Bill McCarthy
2 years ago
Josh and Doug quickly diagnosed my charging problem and insured it was repaired quickly and properly. As a disabled vet, senior citizen, I am grateful for their assistance.

  Zeke California
5 years ago
The best service auto parts store in Elizabeth City. The young man that assisted me was very knowledgeable and friendly. Recommended a product and sold me the same. Will definitely return to do Bussiness.

  Katrina Spence
4 years ago
My experience was well worth the visit, purchased a new battery, it was installed in 5 minutes or less, plus new windshield wipers aslo attached for me, very, very nice ppl there

  Brent Powell
7 years ago
Sometime I walk in and wonder where everybody is. I have walked around, found what I needed, waited at the register, and finally left because nobody was around. Autozone across the street can be the same way. O'Reilly's has always helped me quickly. But sometimes you have to go to other places like Advance to get what you need.

  John Hooten
2 years ago
Friendly, helpful staff at every visit! Customer service is top notch! Thank you

  Trey Slinger
5 years ago
Very helpful and knowledgeable staff here. I had a dead battery and I am physically unable to swap the battery myself. Very graciously swamped the battery for me. I really appreciate service like this. I will be back!

  Jessica Pierce
2 years ago
General manager Josh and team member Curtis are very friendly and knowledgeable! Both go above and beyond to get the job at hand done!

  KurtJohn Spain
2 years ago
They had a lot of excuses why they couldn't help me they wouldn't help me put a filter in my car he didn't want her to finish doing the test on the car I just gave up when I cross the street by AutoZone I hate to say it but Auto Zone treated me a lot better

  Coco
2 years ago
Bradley was the best! He helped me check the oil in my SUV and fill it as needed. Thank you Bradley!!!

  Mia Caroline
4 years ago
They were great in helping me get the right wipers for my Fiat. They installed them fast!! Thank you!

  Zachary Fruck
a year ago
Staff is very knowledgeable in parts and tools and fantastic at getting you what your looking for