NAPA Auto Parts - Walker Auto and Truck

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jason Addison
6 years ago
This Napa is a Durham Institution in my point of view. They've been around forever, a lot of mechanics I know enjoy working with them, and they have and extremely knowledgeable, loyal staff. I've not seen a lot of turnover here so you'll see the same faces from one point to the next. The prices are a tiny bit higher than you might find at other places, but it's worth it to me to know I'm walking out with the correct part and good advice if needed. When it comes to repairing your vehicle, I believe you'd rather go with someone you trust than not.

  Tom
8 months ago
Bought a new NAPA starter for my old Honda. With my AAA discount, it only cost $173 for the starter and $28 for the gasket. Given my car has 253,000 miles on it, I didn't want to drop too much money (especially for OEM).Only thing disappointed to see was the part was made in China. Hopefully it will last. I'll update in a year or if it fails (whichever may come first).

  Travis Davis
4 months ago
It's a difficult place to go in for for big trucks semi but easier for cars

  jillian fox
a year ago
Had to do some returns on parts purchased, a bit complicated - Rick took care of it all and even paid it forward of a sorts!Most importantly.... None of their staff EVER give of ANY creep vibes(I'm female, in an auto shop, it always happens). I'm so appreciative of the staff here, i feel they know what they're doing, they're nice and efficient and I feel safe :) great location, parking is easy!

  Ken Ray (mrkenray)
4 years ago
Always helpful staff. Could I order a replacement headlamp bulb for a dollar less? Yes, but would there be any real assurance that it would be the right one? Nope. I'll pay the extra dollar to have someone who knows better than I making sure what I get is what I'm supposed to have. Thanks people!

  Stuart Nanney
4 years ago
My company spends 2k per week at walker's. I was treated very badly here. So bad i texted my sales rep and complained. They are lucky i didn't call Lee Walker and personally complain. I waited over twenty minutes to be helped (i needed a forklift) they asked me to wait because they were busy. When they slacked up i still wasn't assisted. When i went outside. Two of them were leaning on the building smoking. Update: went back the other day. Everything was fine. They weren't busy.had my order ready to go at the counter. Increase by one star. Thanks. 2nd Update: Went the other day at almost closing time, they were very helpful. Increased by one more star. Keep it up and you might make it back to 5 stars someday.

  Catherine Warholak
3 years ago
Super helpful! I needed a new battery installed in my RV. Even though they're not officially staffed for such services yet, they took mercy on this poor girl and installed it anyway! Thank you so much for your above and beyond service

  Sunny D
3 years ago
Great auto shop. Can get mixed small amts of specific car color, a big plus. Friendly, helpful staff. Loss star as this is only NAPA in area that mixes paint. Bit of a drive from Chapelboro.

  Casting Your Cares Fishing
9 months ago
Employee was super helpful in finding my part for my classic car

  D. Mann
3 years ago
Good to find an autoparts store that dont hire anybody with a pulse. Their guys know their stuff and have never had a problem with parts not fitting. The carlyle tools are great too.

  April McMillan
2 years ago
The service was on point but didn't have the piece for my car but did offer to order the part for me with next day delivery

  Clyde Bailey
8 years ago
Have gone here several times over the past several years to obtain hard to find parts, diesel fuel filters and even zerk fittings for my 2004 Dodge Ram 2500. They have always had to order the parts for me but they always find or get the parts the same or next day. I don't know how they do it, they always seem to find what I need. After a trip to another (unnamed) parts store today, after showing their clerk a part... he looked at me like I just walked off the surface of the moon (he didn't know what it was, a simple zerk fitting),\ oh well, they didn't have the part anyway. I went to NAPA and the fellow behind the counter said, "I don;t have it, but I can get it here by 3:00 today." That's NAPA know-how, as the TV commercial says.

  Chadwick Harris
2 years ago
Napa has a history of carrying good quality parts. They can match up old wheel bearings using a micrometer, and have you back rolling quick.Napa carries parts other competitors may not keep in stock.Cost may be higher on some items at Napa. However, spend more now will save you later. (always in my experience) Napa on Guess Rd .in Durham N.C. employs an experienced staff ready to help. They offer delivery and can contract with businesses offering. special incentives. They can provide parts and tools for all your automotive needs.

  Pamela Wilkins
4 years ago
Always finding great customer service here! They make you feel welcome;not like they're so busy they just want to get you in and out!

  tyson vance
2 years ago
By far the best place to get parts in the area.... quality parts, great staff and they offer same day delivery!! Skip amazon parts

  doug elliott
a year ago
Guys are really nice and if you need hydraulic hoses made, go see them

  Audrey Brimmer
4 years ago
Extremely friendly and helpful. He went out of his way to make sure I got what I needed at the best possible price

  Peter Lotito
2 years ago
When you re in Durham North Carolina and you re in need of some AMSOIL Synthetic Lubricants check out the WALKER Auto Parts location on Guess Road.

  Levi Jackola
2 years ago
Great place with great people come and get your parts here

  William Bailey
4 years ago
Neither good nor bad. A place to buy auto parts where you usually get what you need.

  Correy Allino
4 years ago
Good place to get car parts and you get a discount if your military or AAA member

  Thomas Knott
2 years ago
Ask for Rick or Barry,they know their chit...if you need paint see Rick.

  T H
2 years ago
Will never go to another auto parts store that won't change the battery for me. Just poor customer service.

  Richard McFall
5 years ago
Great & quick service. In & out in 2 minutes. New parts & old style great service.

  Tami Prager
a month ago
I like that they carry a lot more items than the other auto part stores that are around.

  Chicken Man (Chicken farmer01)
2 years ago
Great store to get any type of parts.

  Mud Hole
3 months ago
Fast and friendly

  Dale Walker
4 years ago
They are very helpful and try their best to please you, excellent service.

  Jeremy Thomas B
4 years ago
Called 3 times - no answer. Thats okay, I'll call autozone - they will pick up and take my business.

  Hillbilly Hobo Powders
6 years ago
Great place to get items others don't carry. Of course if it comes from NAPA it comes with a price