AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael Jerkins
2 weeks ago
Auto Zone let you get a reward card,that is no good. I got a email that said I had to use my $20 before May. Reward is no good got to store and showed the cashier my email and he informed me that for every $20 spend,one point will be added to my card until it full up,even though my email said redeem $20,before 1 May. Someone needs to correct the email are stop passing out reward cards.

  Brandon Butler
5 months ago
I was very satisfied with my experience at the Dunn, NC location. The entire team is very Friendly, Professional and Knowledgeable. Corey was very professional and very helpful every step along the way. I went in with my 2021 Kia Forte having headlight issues and he pointed me in the right direction of resolving the issue and even led me to new resources to be able to get even further advanced with figuring out the issue. He was very easy to talk to and is very diligent at the job that he is doing. A friendly guy that I will definitely make sure I go to for all my automotive needs. Thanks Corey!!!

  Butterbaby411
4 months ago
needed a new tie rod end for my car so I ordered it and it took a week to get the next day part . I've never had so much trouble with ordering a part. anyway I finally got it and got it put on, and problem fixed. so good job at the end of that very long day..

  Amanda Stanley
2 months ago
Great place great staff... unlike Lillington NC autozone they actually did their job and helped me solve my problem. I suggest if you live in Lillington drive an extra 20 minutes and come here!!

  Lisa Gilmore
7 months ago
We went in to get wiper blades and the staff, especially Darren, the assistant manager, was so friendly and helpful. He even came out to the parking lot and put the new blades on. Great customer service!

  Josh satterfield
3 months ago
Friendly staff and never had a problem getting the right parts.

  Brian Evert
9 months ago
The staff was friendly and knowledgeable. They are willing to go down the isles to make sure you get the right product for your needs. Would definitely go there again.

  Lana Lee
a month ago
Love the staff...very helpful and patient!!!

  Lourdes Arbos
a year ago
Everyone was so nice and helpful. I had somewhat of a complicated question and Hector was so patient and helpful. He explained what we was saying and even gave me different avenues and options to try. He has made a life long customer out of me! I don t remember the last time I been anywhere where the customer service was this good. It feels and far between nowadays. Thanks again you guys were great!!

  Anthony Strickland
8 months ago
This would be a mixed review as the commercial department at Autozone and Dunn does a very good job of taking care of their commercial customers during their regular business hours and makes sure we have what we need. But as far as the storefront employees who work after hours when commercial department has left, they do not care anything about commercial accounts. It s not just one employee after hours. It is not just one or two employees after hours it is all employees after hours. Our business is one of the largest commercial accounts at the Dunn AutoZone, and we only work from 5 PM until 11 PM.. Which means our calls and orders and needs are normally after hours when commercial has left. Every time we call, we are either placed on hold for several minutes or forgotten or hung up on or we are told that we are calling the DIY line and that we need to call back during normal commercial hours to check on parts or to get anything. O Reillys is very happy to serve us after hours and never gives us any issues with commercial accounts after 5 PM.

  Carolyn Lambert
3 years ago
They were super helpful and nice. I needed to know the code for my engine light. They gave it to me and advice on different things to try. I bought a cleaner to try.

  Billy Olsen
a year ago
Cameron M. was a big help to me today with a battery replacement, under warranty! Prompt and professional service offered at this location. I'm glad I came here for a new battery in 2020 and its great to find a friendly and knowledgeable part sales manager like Cameron on the job.

  Tony C
6 months ago
Always, A Great Set Of "Professionals" Installed my Auto Zone purchased battery !!!

  J Allen
8 months ago
Thank you!! Great customer service made sure My family and I was going to make it back up north.

  Richie Crumpler
a year ago
Had a truck issue today. Stopped in at Autozone in Dunn, N.C. Darryl was very helpful and I would definitely appreciate an employee that has his awesome customer service. Thank you Sir

  Sydney Woods
a year ago
Had a wonderful experience here! Mr. Childress was extremely helpful! We may have not gotten our car issues fixed if it wasn t for him!

  Dustin Ammons
a year ago
Great commercial program! Telfair is one of the best. You have an account go see him. He will get what you need.

  Johnny Crafford
6 months ago
Cashiers and workers were very nice and helpful

  Cooking For All
3 years ago
After buying a battery in another AutoZone location I was told that they would not honor the warranty on the battery because they don't even sell that battery. Went over to the Shell for batteries and there sat the same exact battery sitting on it and they can see you from my phone number that I had purchased three separate batteries within a 7 month. And they won't replace the one that I have horrible service I'll be going down the road to Advance Auto from now on

  Malinda McLean Jones
3 years ago
Auto Zone parts are pretty good. I bought a motor there last year and haven't had any problems at all. My mechanic works there as well. But, I did need some fuel injectors but they are $44 a piece and I will not be purchasing them from there.

  Tina Prichard
3 years ago
Very good service! As soon as I walked in everyone greeted me and asked how they could help me. They tested my battery and installed a new one for me.Great customer service! Thank you all !

  Riley Willson
3 years ago
I have never written a review for a business before I don t think, but had a pretty disappointing experience at this auto zone this morning. I have a 2007 Honda Fit. Went in to test my check engine light. The guy couldn t find the place to plug in the device and after less than 10 minutes, gave up and said he couldn t find it but it isn t good and said I should go to advanced to have them see if they could find out how to test it. I had just gotten off a 12 hour overnight shift and was really worried about my car, and while the man that helped me was very kind and friendly, I think there should be at least one employee working that knows how to test my engine light at a place that advertises that they do that. Or at least someone who is willing to put in more than five minutes trying to figure out how. Went to O Reilly afterwards and the man found it in a matter of seconds. I definitely will not be going here again

  Gwuan
7 months ago
Always pleasant and friendly service here.

  Garrison Davis
3 years ago
Great customer service. Got a battery switched out in 15 minutes and still made it to work on time. Love ordering online and they have it all ready for me when I walk in.

  Barney Goff Jr.
a year ago
Rented a tool and paid cash for it. Brought it back the next day and they could not find me in the system even with my original receipt. Have to make another trip back tomorrow to get the refund that s owed to me.

  Vita MC
11 months ago
Great service. Good prices and quality products.

  April Gibbs (Missyy)
9 months ago
Great costumer service at this particular location. Love the business as well as the staff employed!

  Sonny Surles
3 years ago
I was looking for LED driving light bulbs for 2003 Escalade and they had them in stock. Seems not many places stock them. I wanted to try LEDs to see if they produce less heat and not damage the sockets, like the old ones did.

  Pharris Johnson
3 years ago
Best place in Dunn NC to buy your parts. Very friendly and courteous service no matter what you need for your car an truck. 100% better than Advance Auto parts.

  Matthew McGhee-Green
7 months ago
Just a short wait. Customer service was A+