Hooper's Used Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jacob Beamer
4 months ago
Hooper s offered a great set of services when I needed a replacement A/C control panel for my Toyota. After confirming the part they had was what I needed, Brandon shipped the part to me and it came in great condition. Worked perfectly, and was communicative during the entire process. Thank you Brandon and the Hooper s crew!

  Josh Krack
4 weeks ago
I called to check if a part was in stock and was told it was and the cost and that it was in good shape except for a minor scratch. I made plans to visit my sister since it was a 6 hour drive each way. I called again to request photos before I finalized my plans and I was told the part had been sold and was not in stock. I had already made plans to visit my sister so I asked her to see if she could check on the part to see if it was in stock since in the previous call whoever answered seemed hurried or annoyed and she told me it was in stock and they quoted a price of 50$ less that what I was quoted. I asked for photos but was told she had already ended the call. I visit my sister and made the extra 2hr drive each way just to find that in addition to the scratches that were slightly visible in the photo online the fender had also has been damaged by the forklift that moved it. Online it was listed as grade A which is like new. With the scratches I'd say it would be a grade B at best but with it banged up from the forklift it's probably a C. Why switch my bent up fender for another bent up fender?! What a complete waste of time and money.

  Matthew Gaddy
11 months ago
Every time I want something from then it s more the a hour wait and the last time I wanted a motor it took the 4 hours to fine it and I lived 1.5 hours away and when they did find it it was not the right motor. This place is just too slow and it needs to be updated for customer service. No one should have to wait that long to get a part.

  Margaret Young
2 months ago
Purchased first transmission and took it to the mechanic, it had a hole in the side and cracked gear linkage, took it back to Hooper s which is 65 miles away and exchanged for another one, after the mechanic installed it, transmission had only drive - reverse , neutral and park didn t work. I would recommend this place to anyone.

  Jason Wood
a month ago
Called to see if they had the part. They said yes and we called again to see if they would take it off so we didn t have to wait after long ride. They said No so we went anyways and after our 1 1/2 ride they said they didn t have the part. Very unprofessional on the phone. Stay away.

  Charlies iHelp
a month ago
Worst junkyard in North Carolina. Drive two hours was told parts were available. When I arrived I wanted an hour for an employee to take me to the yard. Got out to the yard and no one could find the car was told it wasn t there anymore. Don t waste your time going to this place.

  Rex Lewis
5 months ago
I called and spoke to Ben, after a couple minutes he assured me they had the multiple parts I needed. I called back to double check, was again told they had what I needed. I drove 2 1/2 hours, waited 30 minutes for someone to take me to the parts car. After 2 trips out into the yard with an employee, I was told "if Ben told you we have it you might be in trouble". On the 3rd trip back into the office, office person told the yard employee "we don't have that car anymore". So....after a 2 1/2 hour drive and an hour waiting and searching for a parts that didn't exist, being eaten alive by red ants in the junkyard, I left empty-handed without even an apology for the misinformation and my wasted time. Please don't waste your time with this place, find a reputable company to support instead.

  Kofi Agyemang
7 months ago
This Junkyard got every car,i was impressed to see this big junkyard here,my first time at this place and i got everything on my sonata with less hustle which was costly at the dealership.HIGHLY RECOMMEND;Thank u guys for the good work u saved me today time and alot of money

  Ing Mar
9 months ago
These guys were great. Called on Friday afternoon, came to pick up Saturday morning and was in and out with a brand new interior for my car. The price I got over the phone was the price I paid, and a big shout out to Brandon, Tabby and Luis. I even forgot a couple of trim pieces and Tabby shipped them out to me no problem since I'm a couple of hours away and couldn't make the drive. Definitely recommend and would come back if I need other things

  Al-Hakeem El Bey
6 months ago
I went to Hooper's with a friend to pick up a transmission. I saw a wrecked BMW X3 and thought I would see if it has the part I paid $150 plus at the dealership that turned out was the wrong size for my model year even though I went to the dealership to avoid that problem. And since they did not have a connector or clip and the clip was the only thing I needed I had to buy a complete hose set. To my utter delight a cut hose was laying in the car with the hose connector and clip attached. The clip itself sells for $50 plus online and I was told I could just have the piece since my friend was spending $500 for the transmission.

  Rick Gerling
a month ago
Love this place! Great deals for bit for anything you re working on.

  Chris Rice
6 months ago
They are hateful on the phone. I called because I will need a fuel line for my 2004 Dodge Dakota 4.7 and she told me they don't sell any fuel lines and was real hateful about it as to explain and she just repeated herself again in a more hateful tone. I recommend you don't go here. There are a bunch of junkies rednecks

  jason
5 months ago
Place is a wreck! Not organized! Called about a transmission for a car they said come pick up.. 2 hrs later I arrive & parts are missing off of it!!! Wasted 4 hrs of my day driving! I do not recommend!!

  Gene Huffstetler
7 months ago
That had what i needed for my car everytime I've been there and all oi had to do was wait on them to take it off the car or it was already sitting on a shelf and they just grab it and then you pay them , (great prices by the way) and you're ready to go. I recommend it to everyone if you need a used part at a great price.

  Zeeshan salim
6 months ago
WORST COMPANY EVER TO DEAL WITH. I AM IN ATLANTA. THEY WANTED ME TO ARRANGE MY OWN SHIPPING FOR A MOTOR WHICH I DID AND THEY SENT A MOTOR WITH BIG HOLE IN BLOCK EVEN A BLIND PERSON WOULDN'THAVE MISSED IT. THEY REFUSE TO PAY FOR SHIPPING OR EVEN GIVE REFUND. BRANDON IS WORST TO COMMUNICATE WITH. THEY WILL TALK TO YOU UNTIL THEY GET PAID. AFTER PAYMENT WAS SENT HE WAS COMPLETELY MIA. IF YOU DON'T WANT TO THROW YOUR MONEY AWAY DON'T DEAL W THEM.

  Shawn Williamson
11 months ago
From my personal experience all the staff is very helpful. Several transactions Shanita is the best employee there she is quick on her job. Once she knows the part is on the yard she gets it someone to take you to it. To make sure that's exactly what you want. She gets you in and out as fast as possible. I usually do not give a five-star rating but because of her and because she's always found exactly what I need that's why I gave a 5 star rating. She is the best

  Christopher Gann
7 months ago
Very bad sold me a bad alternator for my 12 civic got to pay to put it on then found out it s bad then pay to take it back off to exchange it out for another one then have to pay for the second time to have the other one out back on. They should always check and evaluate the parts they sale before giving them to paying customers beware of the part you buy it s probably no good

  Olufemi O
a year ago
I cant overstate the absolutely excellent service we received. Their interest in customer satisfaction is one in a million! Everyone I dealt with regarding this transaction was willing to help and did in fact help. Their commitment and resolve helped move the transaction forward with considerable speed. And I must not fail to mention Shanita, an absolutely amazing lady. She definitely went the extra mile to ensure we were satisfied. My advise? Just tell them what you want, but DO NOT tell them how to get it done. You may just be shortchanging yourself!Thank you guys...!!

  Z M
6 months ago
Drove over 3 hours for a throttle plate and after standing in the nasty office and hour they brought out a no good worn out piece of garbage.What a waste of time.Buyers beware of hoopers.

  Jerry Bennett
a year ago
Bought a transmission from them in December.Wasn't able to get it installed by a shop until mid January and it crapped out by February.Gave them a call and let them know,just to have the girl answering the phone say"Too bad your warranty is out".I told her some info on the warranty would have been nice,her response "if you can read it's on your receipt!" I will push my truck somewhere before I use the rude people again.Beware,They will take your money and refuse to work with you at all.

  Sally Curtis
11 months ago
Drove 11 hours to get parts from a hard to find car. Luckily it hadn't been picked clean, but it is now! Dealt with Shinita and Brian, they were wonderful! If they ever get another car like that, I will be back.

  Rodney Lail
5 months ago
They may have the parts you need but if you trying to sell a car good luck.

  Andy Buchan
a year ago
Brandon is a very outstanding employee. We brought a rear end from there . The rear end had issues,called spoke with him. We couldn't find another one. He went out of his way to work with me while I rebuilt my rear end,so I would still have a vehicle. Contrary to other post about not standing by there warranty. They do if you communicate with them. Would buy again from Hopper/Brandon

  Mark Andrews
a year ago
First time going there. Large yard with a good variety of cars and trucks. Parts are pulled for you after you confirm the condition is okay. Office staff was polite and their part puller did a great job not damaging the item I purchased. No sales tax on the items in North Carolina. Lot is open until noon on Saturdays and was busy the whole time I was there. Would definitely visit them again.

  Ness M. Jones
8 months ago
Whent for a r/f window. Glass broke otw out. Got a call not 10mins after o left location, they found a new one, had it rdy when I got back there. A1 service, thank you. No where else could find a glass until Monday. Hoppers did and than some. No rain in my car thanks again.

  Mahmoud Alasmar
10 months ago
Usually have all the parts I need, prices are good comparing to new. They can have the part you need ready for pick up before you arrive when you call asking for it. Good service.

  Brad Coleman
7 months ago
The staff were great! Good on the phone, I went there they had the parts I wanted....very fair prices.

  Roger Hall
6 months ago
I own a auto repair shop in Shelby hoopers always stands behind what they sell and the price is low

  Thomas Boone
a year ago
Very helpful, couldn't find car and young lady walked me right to it. They were awesome to me from phone call to visit. Will definitely check with them when I need parts.

  L
a year ago
I got there and there was people at the counter as soon as it opened up someone asked me to come right up it went quick they made it very easy I had called first and a lady walked me through everything I needed very quick very curious and very professional I would rate this a 4 stars because the people were just so good at what they did it was easy access in and out when you get to the front office it was limited space so parking I could see could be an issue if it was full but like that but I don't think it gets that full like that all the time wheelchair accessible would be rough because it's a dirt parking lot gravel and sand I can't say clean because it's a used parts yardl. Things are going to fall, It was it was Dusty which you could not prevent some grease spots in places all over nothing wet though all in all clean for a junk used car place. kind of Dusty so the cleaning would be a little lower rating and the wheelchair accessibility would be rough. I wouldn't take children with me because of the objects everywhere. The owner said hello and greeted me he was in the building. I recommend hoopers to anybody who wants to buy discounted parts.my original alternator was 248 I got a replacement with 60 thousand miles 33$ and that's with taxes..